PestRoutes Software


 

PestRoutes is a cloud-based field service software solution made specifically for pest control businesses. Key features include customer information management, billing, technician dispatch and GPS tracking.

With PestRoutes, users can create electronic service agreements from customizable templates and customers can sign them using e-signature capture. The mobile app allows employees in the field to view appointment information, receive updates, complete electronic forms and paperwork and accept credit card payments from customers. Customers are also able to pay and see balances through a branded customer portal.

PestRoutes uses GPS tracking to track technician locations and automatically generate routes between appointment locations. The solution is also able to send out automated voice, SMS and email appointment reminders to customers. Users can generate reports on business activity and view them all in a single dashboard.

 

PestRoutes - Reporting dashboard
 
  • PestRoutes - Reporting dashboard
    Reporting dashboard
  • PestRoutes - Customer information
    Customer information
  • PestRoutes - Appointment information
    Appointment information
  • PestRoutes - Customer account
    Customer account
  • PestRoutes - Scheduling and routing
    Scheduling and routing
  • PestRoutes - Customer reviews
    Customer reviews
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of PestRoutes

 

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Software Advice Reviews (4)
More Reviews (30)

Showing 1-4 of 4

Garth from Pest Mortem
Specialty: Pest Control
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Full of bugs and for a pest app that's bad...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The routes are sometimes insanely difficult with distances of thirty miles in between. The time allotment for stops is unreal as well. How can anyone justify ten minutes to do a good job?

Pros

It has Google map coordinates, house photos and phone numbers of clients. There are material lists, weather and reviews for individual technicians

Cons

Having the info at your fingertips is convenient however it's very hard to access the MSDS of the different chemicals without an internet connection. In fact, even when the device is plugged into a computer with a full net connection you will get a message saying no internet is detected and it will not allow you to access your route or even to log in. Sometimes the only connection we have is a Starbuck's or grocery store yet it will constantly give the message that no connection is detected.

Review Source
 
 

Mary from Keller Williams Columbia
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

User Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very simple and organized to view and use. It keeps everything in one place for easy comparisons and charts.

Cons

The price is too high for this software. It's helpful, but not worth the extra expense for a business who isn't already large.

Review Source
 
 

Chauna from Brussell Exterminating Services
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Pest Routes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was easy to navigate, it's allso easy to learn. I didn't require to much training to be able to e perfrom the necessary duties.

Cons

Can't think of one. The pestroutes system had so many features to utilize however they weren't difficult to learn.

 
 

Elizabeth from Brussell Exterminating
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great software they are still working out the glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even with the glitches I still think it the best pest soft ware on the market.

Pros

Its very simply and easy to use. The screens are not complicated and conversion was easy. Great pricing!

Cons

The system freezes some times, like once every 3 months. I have been a user for about 6 months and it has been down 3 times

 
 
 
Showing 1-20 of 30

Alfonso from Tactical Pest Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

PestRoutes Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wonderful!

Pros

I love how user friendly the software is! After using PestPac for a year and a half I was introduced to PestRoutes and haven't looked back. It is so easy to use and makes my job as a small business owner so much easier.

Cons

The one thing I can think of is it would be nice to have some different templates for the different services in the industry such as mosquito and termite.

Review Source: Capterra
 

Matthew from Zeroach Pest & Termite
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Bait and Switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Pestroutes was a pretty big disappointment early on. Id just like for any prospective users to realize a few things that are not apparent until you have been using the software for a while. This will be a sort of stream of consciousness list. First of all make sure you ask about credit card processing. Thats a whole separate set of fees that they surprise you with. The graphing tool doesn't work. In fact the tool doesn't even track the stylus or pen or whatever you are using. Invoices will look crazy on mobile devices. When customers respond to me through email their invoices are lust thin strips of text one letter wide that go on for pages. Pestroutes tells me its normal and they can't fix it. My logo on invoices can also take up half a page. They told me that's my fault and I need to resize it. I did and it did NOT help. Their development team just doesn't get things right and that is apparent all through the system. The support staff is very nice and knowledgable but things don't really get fixed. Searching for an invoice number works about 90% of the time and is not a simple matter like it is on other systems. The contract templates are pretty dorky looking and you will need to hire someone (115 an horror so) so change them because of the graphical elements. The mobile app is really tedious and there are many annoying quirks that you will learn to work around. I could go on but I am out of room now.

Pros

Support staff is very nice. I can't say that here is usually much that they have been able to do for me because the problems are usually baked in to the software. They do try though.

Cons

Every feature is half baked. So much of the software seems unfinished.

Review Source: Capterra
 

MICHAEL from aptive environemental
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

I LOVE PESTROUTES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really have no complaints. I've used other software for my business and when we made the switch to PestRoutes, it has made our lives so much more easier. We don't need as many hired staff either, because of the level of automation and efficiency built into the software.

Pros

PestRoutes is fast, easy to use, and allows us to be highly productive.

Cons

The team is always working on innovating the software. This sometimes can lead to parts going down for a brief time, or errors. However, the support team is awesome! They are highly responsive to anything you bring to them, and listen to suggestions for improvements. I've actually had them implement features from my recommendations.

Review Source: Capterra
 

Ashley from Certified Termite & Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience has been great - a for sure improvement over Pestpac (except in the scheduling department). The support team is friendly & knowledgeable as well.

Pros

The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want. It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered.

Cons

Scheduling could be improved. If a technician arrives at a stop out of order, it does not put it where he clocked in. We then have to review the QA reports just to see how he checked in. The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example.

Review Source: Capterra
 

Travis from Morton's Pest Control, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and rescheduling of customers are better with the software than the old way we were doing things. We have had an overall all good experience with the software.

Pros

It helps my cash flow about 60% that alone is worth the price .

Cons

Printing of reports. I would like to print directly from the report not send to Excel.

Review Source: Capterra
 

Jason from ClearDefense or GreenShield Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Powerful! Simple!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to get the information I need quickly and in a form that easy to understand.

Cons

Monthly auto billing is difficult to set up and not very intuitive. Cannot schedule monthly services in the future until the current monthly is complete.

Review Source: Capterra
 

Shane from Natural State Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Pest Routes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, either on mobile or desktop.

Cons

Sales Routes could benefit from an update.

Review Source: Capterra
 

Joslin from Mountain West Pest Control
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

PestRoutes Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to customize and navigate. Ability to complete multiple tasks.

Cons

Mostly that I am a novice at computer software and takes me a while to establish a routine. Thank goodness for great customer service!

Review Source: Capterra

  Response: PestRoutes, PestRoutes LLC

Date: September 2018

September 2018

 

So glad the software is working for you! Customer success is here to help. Call us anytime.

 

Jeffrey from Aptive Environmental
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Great Asset

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love It!

Pros

Very user friendly to people who don't have good skills on a computer

Cons

Constantly updating during buisness hours

Review Source: Capterra

  Response: PestRoutes, PestRoutes LLC

Date: September 2018

September 2018

 

Thanks for the great feedback! We'll work on the updates.

 

Jerome from Viewpoint Pest Management
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The most user friendly pest management program, PERIOD!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We’ve had experiences with PestRoutes and the support team. They are very responsive and help. I would recommend this program to anyone looking for a pest management program.

Pros

Easy to learn
Developers are always improving the platform
Integrated credit card processing system
Affordable

Cons

Needs graphing for termite inspections and treatments

Review Source: Capterra

  Response: PestRoutes, PestRoutes LLC

Date: September 2018

September 2018

 

Thank you for the great review and comments on termite inspections and treatments. It's on the roadmap.

 

Geoff from Hawx Pest Control
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Gets the Job Done

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The overall experience was frustrating and lacked a certain level of aesthetic and professional charm.

Pros

The software gets the job done and has enough key features that using it is straightforward and easy to understand.

Cons

This software is full of bugs. It was poorly coded and the often crashes. It doesn’t load all the customers on iPads which makes working remotely rather difficult.

Review Source: Capterra

  Response: PestRoutes, PestRoutes LLC

Date: September 2018

September 2018

 

Geoff,
We'd love to hear more about the bugs. Customer Success is here to take your feedback and find ways to improve your experience. We're working on look and feel, too.

 

Victoria from Exodus Pest Control, Inc.

July 2018

July 2018

Used this program for one year. Originally, we were excited that it appeared to have many functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PestRoutes has a lot of functions, can be used in the field, and can be used by a number of technicians at the same time. Easy to go back and forth between the functions.

Cons

After we began using the program, we realized some issues. First issue was the coding of the chemicals. The industry regulations are very strict and the software made it difficult to code the chemicals and record the dilution rates. Also, after repeated use, going back and forth between the functions for the field technicians was more difficult than what was presented by the sales person. (I was the one he did the demo with).

Review Source: Capterra

  Response: PestRoutes, PestRoutes LLC

Date: September 2018

September 2018

 

Thank you for your feedback! We'll work on the issues you shared. Please let us know if there is anything else we can do for you.

 

Eric from Termite Lawn and Pest

May 2018

May 2018

Regret purchasing this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dashboard is really the only feature that I like in this desktop software. The technician mobile app is acceptable as well.

Cons

Customer service is awful. They charge alot for a single backup of your data. Lacks a lot of functions that our previous software had. Many tasks take 3 or 4 steps to accomplish.

Review Source: GetApp
 

Trent from Vertex Pest Control

March 2018

March 2018

We have been using SalesRoutes now for 7 months. It has saved us a lot of time and man hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has great reporting options, extremely versatile and yet its so easy to use. It has saved us hours per day in office work because of the great automation features.

Cons

PestRoutes has been quite a bit more expensive than our old provider, but it has been well worth the cost.

Review Source: Capterra
 

Larry from GreenLeaf Mosquito and Pest
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Best pest Control Software on the market!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This a wonderfully automated system. The fact that I am now paperless means alot to us. I really enjoy the ease and depth of the reporting and scheduling has never been easier. I was a Pest Pac user for many years and I am so glad we made the switch to Pest Routes.

Cons

The hardest part of this was unlearning the procedures from our past software provider. It took me a minute to grasp the job pool but when I realized it was not a set appointment but merely a look at whats due.

Review Source: Capterra
 

Wayne from Sentinel Pest Control

November 2017

November 2017

The switch was relatively quick and the customer support was awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office will run more efficiently and smoothly

Pros

Linking our techs in the field with the information in the office is great. The ability to go paperless is also a huge benefit for us.

Cons

The learning curve has been challenging for us. Some of the information during the import process didn't come over accurately .

Review Source: Capterra
 

Cindy from Myles Pest Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We are so glad we have switched to PestRoutes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are still in the early stages of implementation, so there will be many more, but one benefit we are already thrilled with is the reporting capabilities.

Pros

I love the reporting capabilities! We can run a report on nearly anything, from financial/billing information to customers' service types to service due dates, and more. Also, the integration of billing with the program is incredible!

Cons

There are some quirky things that are a little frustrating, although the developers continue to work on fixing the quirks. A big example of this is the fact that headers don't float, so whatever screen I'm on and scrolling through, if I want to click a button, change a date range or filter, see what the columns are, etc., I have to scroll all the way back to the top to do so.

Review Source: Capterra
 

Tami from Certified Termite & Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Amazing customer service, easy to use software. Good functions and great value.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More paperless functionality. No Extra Charges for extra/ new features. Easier scheduling and routing. WAY better pricing over previous software. Good support.

Pros

The document templates are awesome! Easy customer communication, easy reporting, There were a few things that we needed to customize and they worked with us to get it done. The PR team is very innovative and listens to what the customer's needs are.

Cons

There are a few things that we liked in our previous program that PestRoutes doesn't have. However, after using PestRoutes for a few months, it's hard to remember what those where. Mostly small things that we have since adjusted to. The program is not perfect but they always work on those small things when we need them to.

Review Source: Capterra
 

Doug from Certified Termite & Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

PestRoutes has been integral in improving efficiency for our company in both the field and office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Great reporting, efficiency, and a quick software to learn for end users both in the office and field.

Pros

We love the customer interface, Customer Reviews, Field software TechRoutes, as well as office program. Our old program took a lot of training and time to transition in new employees. With PestRoutes our training time is minimal and the ease of adding customers & scheduling work is so much faster. Our office staff love the ease of getting around the system and quick ability to set things up. You can see technicians progress real-time in the field and there are a lot of reporting that help you truly manage work flow of field personnel.

Review Source: Capterra
 

Robert from Aptive Environmental

August 2017

August 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like it's ease of use and how easy it is to teach to my office staff. I also like how easy it is to schedule efficient routes and keep track of services due.

Cons

It needs more robust reporting features. They are working on it right now and have already made good headway.

Review Source: Capterra
 
 
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