PestRoutes is a cloud-based field service software solution made specifically for pest control businesses. Key features include customer information management, billing, technician dispatch and GPS tracking.

With PestRoutes, users can create electronic service agreements from customizable templates and customers can sign them using e-signature capture. The mobile app allows employees in the field to view appointment information, receive updates, complete electronic forms and paperwork and accept credit card payments from customers. Customers are also able to pay and see balances through a branded customer portal.

PestRoutes uses GPS tracking to track technician locations and automatically generate routes between appointment locations. The solution is also able to send out automated voice, SMS and email appointment reminders to customers. Users can generate reports on business activity and view them all in a single dashboard.



54 Reviews of PestRoutes

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 54 reviews

December 2018

Daniella from Pest City

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Pest Routes Review

The system overall is easy to use and when I have problems the support is very quick to respond and work to resolve my questions or concerns.

Pros

I think that the software is easy to use and manage.

Cons

a new section of the customer account that is not easy to use without losing the information.

December 2018

Tommy from Simply Green Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easiest software operating system

I haven't experienced any issues and I would recommend this software to everyone. You would be crazy not to invest in your business and utilize this great system.

Pros

I have been in the pest control industry the last 12 years have seen changes within the three companies in regards to the software being used. This software is by far the most user friendly. I don't have to access 13 different reports in order to route, bill, access additional pages, and simply just look up customers accounts. I am absolutely thrilled with how EASY this system is. Pest routes is a software that I already have told 4 different people who work with 4 different companies. This system is a must, in order to reduce span of control, reduce customer dissatisfaction, and increase productivity internally by 500%.

Cons

I would like to have a little more characters for typing in the Text message section.

November 2018

Stuart from Complete Pest Management Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Year 1 with pest routes complete

We are now starting to use the intelligent routing aspects. Great timesaver.

Pros

Intuitive. Works well with multi users and our tablets in the field with technicians. The customer portal is really good and customers can review past services and/or make payments.

Cons

No QuickBooks access - This is a huge disadvantage.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Pest Routes Review

I've been using pest routes since day one and love the fact that you can easily enter customers, schedule and bill them with the click of a button.

Pros

I like that it will find customers with ease, routing is easy, billing is quick and very simple to send out billing.

Cons

That the templates wont allow a 24 hr shift.

November 2018

Travis from TruForce Pest Control

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

PestRoutes is the best

The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

Pros

The team behind the software is really what makes the great software it is!

Cons

I couldn't put my finger on any negatives in the capacity that I use them

November 2018

Luis from Aptive

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Pest Routes rocks

Pros

It is very intuitive, not only is it easy for me to use, training new employees is a breeze.

Cons

There is room for improvement in the scheduling process.

November 2018

Chris from Inman-Murphy Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Pest Routes advantages

The software has streamlined our service process and eliminates many of the redundancy in any office. Not to mention eliminating a lot of labor cost and printing.

Pros

I like that the software incorporates most all of the tasks we need in one product. routing, billing , sales and communication all in one system. The developers have been able to re tool some of the apects of the software to better serve our specific needs in our business.

Cons

What I liked least originally was that we found it to be geared specifically to one service. This would be pest control services. We on the other hand are built equally on termite and pest control so we had to find work around solutions. As stated on the pros however they have listened and created solutions to better serve customers built as we are.

November 2018

BRENT from Empire Pest Defense, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

best owner decision i've made.

Pros

Ease of use, great way of collecting money, time saved in office cost.

Cons

not much, maybe its has to many features sometimes.

November 2018

David from Envirocare Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Helped us a great deal

We now have excellent reporting and know where our techs and business are at all times

Pros

Had 15-20 technicians with 10-15 stops a day all having paper schedules. Pest Routes eliminated calls, paper, invoicing etc

Cons

A bit of a learning curve at first, but it’s like anything else

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

After Several Years of Use, We’re Switching

Pros

We’ve enjoyed managing all of our pest control customers using Pestroutes for years. They’ve been good at keeping things organized.

Cons

Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on “fudging our numbers.” Each of our managers has multiple profiles so they can sell in multiple markets, and many of our salesman have multiple seller profiles so they can sell in Utah as well as other places. But Pestroutes says we have one salesman for every profile, which screws up our sales averages for the year.

November 2018

Sabrina from Simply Green Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easiest Software Ever!

Pros

Everything is online and there is a help wizard and guide for all your questions.

Cons

Sometimes new features would change something that was already working and almost make it worse.

October 2018

Nick from TruForce

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

PestRoutes

Pros

I like the ease of pestroutes it makes things very easy and streamlined. The integrated review system is great and lets us get the instant feedback we need.

Cons

I think there can be some improvements to the way routing is done. But it is possibly im not using it to its full potential.

October 2018

Jeff from Pratt Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Co Owner and Technician

Pros

No more paperwork! Also can see past services and initial issues.

Cons

It's kind of petty but when the office adds a new appointment or changes an appointment, the app does not tell you the date or time. Missed one because a new appointment was added late in the day and did not refresh the app to see it.

October 2018

John from GreenLine Pest Control

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Pest routes

Pros

It's really robust and always improving.

Cons

Not everything is intuitive and, as an owner/operator, I feel like I'm underutilizing the software.

October 2018

Bonnie from Kolibri Pest Services LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

PestRoutes Frees Up My Time to Build My Business

As a two-person start-up company, PestRoutes has freed up hours of office time spent managing paper documents and juggling several software programs. It is also improving communication between me in the office and the technician in the field. The best word I have for PestRoutes effect on our business is "streamlined". We are more efficient at the daily tasks which frees up time for the important work of networking to build our business.

Pros

By combining the office functions of scheduling, customer relations, tech communication, and billing, PestRoutes frees me to do the important work of building my business through networking.

Cons

The User Guide within the software is not easily searchable and some of the information is not up to date with the latest version. While my implementation specialist was a good teacher and worked hard to find solutions for me, the response time was often over 24 hours. This made the early days of implementation frustrating.

October 2018

Karena from Ecoshield pest control

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Pest routes

Pros

Easy to use. Self explanatory. Easy to train on

Cons

Adds products sometimes without ya adding them

October 2018

Jeffrey from services telecommunicator

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Pest Routes done great

Pros

Easy to access and navigate. Super simple

Cons

A bit of lag when moving in between screens.

October 2018

Robert from Aptive Environmental

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Wowed by Pest Routes

It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.

Pros

I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

Cons

The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.

October 2018

Sadie from Greenix

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Functionality

2 of 5

October 2018

Lots of issues

Pros

It works for the job. We are able to cut area for the reps and keep track of what they are doing.

Cons

It has so many technical issues. It would shut down a lot. Sometimes while I was using it, it would randomly freeze and not save what I was doing.

October 2018

Alfonso from Tactical Pest Services, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

PestRoutes Software

Wonderful!

Pros

I love how user friendly the software is! After using PestPac for a year and a half I was introduced to PestRoutes and haven't looked back. It is so easy to use and makes my job as a small business owner so much easier.

Cons

The one thing I can think of is it would be nice to have some different templates for the different services in the industry such as mosquito and termite.

Response from PestRoutes of PestRoutes LLC

Replied October 2018

Alfonso, Thank you so much for taking the time to review us and share valuable feedback. We love your suggestion. Keep them coming.