The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

The team behind the software is really what makes the great software it is!

I couldn't put my finger on any negatives in the capacity that I use them

The customer service has largely been responsive, kind, and they really do seem to care that we're able to be educated on how to use FieldRoutes as well as making sure we're in a position to being doing it correctly. The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year. And even when we did start, it felt like I had to keep explaining our business, what was important to us, and how we wanted to use the software, and despite that, constantly kept running into problems. The wait times to get things done were really frustrating to us. I'd communicated a ton with FieldRoutes implementation specialists/developers/customer success members about things we wished FieldRoutes would do in order to make it smoother for us to use, & be less of a "pest control only" type software, and my impression is that we're just a tiny fish in a very big sea of their clients so I'm left feeling very cynical we'll ever be able to have the software become more configurable to our industry. Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to download pdf's more easily in the Form Lookup, is stuff that would make a massive difference in our use of FieldRoutes but I have been provided with very, very little hope that those changes will ever be made. Although I must say, FR's been a real big improvement & help for us still.

Routing, dispatching, and scheduling have been great. The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line.

We've had a pretty difficult time adjusting things that we need in order to report to clients and to counties on the work we do. This software feels often like we've fit a square peg in a round hole, but it works for us. The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in that category, you seem to have to make your business flow fit as best you can into the software. The big thing I was excited about with software was being able to send out a crisp, smooth, digital, monthly renewal service subscription to customers throughout the year because we've historically done that using paper. We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating. I'm hopeful FieldRoutes makes their product more configurable and adjustable to the industry needs of their customers, and makes it less of a static/"what you see is what you get" type software.

If you are a growing company or even a well established company, avoid this software, it is time consuming.

Many issues with the software between the updates and glitches. Nothing to say good about.

Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless. Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.

If they can work out the bugs and actually respond to customers then it would be well worth it. As it is, you will spend time not even being able to use some of the features, wondering when you will be able to use them properly again, with no timeline.

This product will definitely save time with your scheduling. They have a lot of great features including recurring service planning and automatic reminders.

There have been bugs that last about 2 weeks at a time 3 different times now, all different problems, and we have only been on this system for 2.5 months. These aren't small glitches either, they are major issues with the system that make parts of it unusable. Customer service is abysmal. They either don't respond or they can't give you any information or workarounds for the problem. The person who actually sold us the product is basically unreachable and never responds. You would think that the company would want to respond to customers when there are issues, but they don't seem to care at all. You get a different customer service rep each time you contact PestRoutes also, no dedicated reps. Extremely frustrating.

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

It is So very comprehensive it was also adjustable to fit my company

It took me a while to learn but it was worth it