PestRoutes Software

4.47 / 5 (90)

Our advisors have recommended this product 22 times in the last 30 days

About PestRoutes

PestRoutes is a cloud-based field service software solution made specifically for pest control businesses. Key features include customer information management, billing, technician dispatch and GPS tracking.

With PestRoutes, users can create electronic service agreements from customizable templates and customers can sign them using e-signature capture. The mobile app allows employees in the field to view appointment information, receive updates, complete electronic forms and paperwork and accept credit card payments from customers. Customers are also able to pay and see balances through a branded customer portal.

PestRoutes uses GPS tracking to track technician locations and automatically generate routes between appointment locations. The solution is ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

90 Reviews of PestRoutes

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(61)

61

4 stars

(18)

18

3 stars

(6)

6

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 90 results

December 2018

John from ProCare Pest Control

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Much better than Serve Suite Pest Pack and all the other old software companies

Pros

I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.

Cons

I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.

Response from PestRoutes

Replied January 2019

Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.

September 2020

Denise from Trad's Pest Control

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Intuitive, reliable software that is easy to use

We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.

Pros

Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.

Cons

Three items are difficult: 1- Payments should be automated and not a manual run if set up for monthly payment 2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal 3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.

Reasons for Choosing PestRoutes

[SENSITIVE CONTENT HIDDEN] is impressive and made it easy to understand the benefit. Pest Routes has a track record of success. PCO Bookkeepers highly recommended.

Response from PestRoutes

Replied October 2020

Denise, Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to support@pestroutes.com

July 2020

Robert from Rambo Total Pest Control

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

One Simple Reason Not To Use This Software

In 2017 they cared. They needed customers and they worked with you. In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.

Pros

We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.

Cons

One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.

Reasons for Choosing PestRoutes

We thought we were getting a company that cared.

Response from PestRoutes

Replied July 2020

We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you.

August 2019

Raul from Dos Amigos pest solutions

Company Size: 1 employee

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Business owner

Excellent I highly recommend it to all pest control business owners!!!

Pros

Easy to use very updated very helpful!!!

Cons

Maybe pricing could be adjusted to how many users

Response from PestRoutes

Replied August 2019

Raul, thank you very much for your review. As we continue to grow, we depend on our customers' reviews to ensure our customer experience is as great as possible. We're glad to hear you're satisfied with our product and we look forward to our continued partnership with you.

January 2020

Sharee from ReeSource Pest, Inc.

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

Great Software

PestRoutes is great even with the billing issues. Once the billing is resolved it will easily be a 5 star software.

Pros

I like that many features that are "add ons" for other software is already included with PestRoutes at no additional charge.

Cons

Billing. The billing is not great for anything other than residential or one time jobs. I want each service to have a charge but then it automatically sends a bill when I want to send one bill at the end of the month. So then you can use the recurring bill option but it again will automatically send it out without you getting a chance to update it or add notes. Also, putting a charge in each individual ticket does not count as a "subscription" so when you are running reports you will not see the account listed. There is also not a way to send a bill to someone but not send a service notification. I have a customer that only wants invoices but if I put his email address under "billing", the system will still send him service notifications even if there is not an email address there. Also, the system does not separate pdf for service notification vs invoice. I want the invoice to include a pdf but then the system will automatically attach a pdf of the invoice to the service notification and many times the person receiving the notification should not be the person receiving the invoice. And if the invoice is zero because they get billed at the end of the month, the service notification will include a pdf of a zero dollar invoice which confuses the customer. So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers.

Reasons for Choosing PestRoutes

Features, layout, functions

Response from PestRoutes

Replied February 2020

Thank you for your review, Sharee. Our clients' feedback is very important to us. In regards to billing, we've asked a member of our team to reach out to you with support. If you need anything in the meantime, please contact us directly at (404) 800-7378.