FieldRoutes Software

4.41 / 5 (95) FrontRunners

Our advisors have recommended this product 15 times in the last 30 days

About FieldRoutes

Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes™ Cloud-based, mobile solutions for field service operations. Whether your business is lawn care, pest control, pool service, or anything in between, FieldRoutes has the tools to simplify your process, make life easier for your team, and help you run a more efficient and profitable operation. Crush your competition, provide top-notch service, and streamline your entire operation with simple, time-saving tools that deliver the goods.

Acquire new customers and drive more sales with our integrated marketing services. Track, manage, and nurture prospects with powerful lead progression tools. Modernize your business and shave hours off your day with automation functionality that redu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

95 Reviews of FieldRoutes

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(63)

63

4 stars

(18)

18

3 stars

(8)

8

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 95 results

December 2018

User Profile Picture

John from ProCare Pest Control

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Much better than Serve Suite Pest Pack and all the other old software companies

Pros

I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.

Cons

I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.

Response from PestRoutes

Replied January 2019

Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.

September 2020

Denise from Trad's Pest Control

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Intuitive, reliable software that is easy to use

We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.

Pros

Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.

Cons

Three items are difficult: 1- Payments should be automated and not a manual run if set up for monthly payment 2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal 3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.

Reasons for Choosing FieldRoutes

[SENSITIVE CONTENT HIDDEN] is impressive and made it easy to understand the benefit. Pest Routes has a track record of success. PCO Bookkeepers highly recommended.

Reasons for Switching to FieldRoutes

Pest Pac is a customer data base you have to manipulate, Pest Pac has TERRIBLE service, the software is clunky and it is expensive, they nickle and dime you for every feature. It is nearly impossible to go to a digital platform with Pest Routes.

Response from PestRoutes

Replied October 2020

Denise, Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to support@pestroutes.com

July 2020

Robert from Rambo Total Pest Control

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

One Simple Reason Not To Use This Software

In 2017 they cared. They needed customers and they worked with you. In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.

Pros

We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.

Cons

One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.

Reasons for Choosing FieldRoutes

We thought we were getting a company that cared.

Reasons for Switching to FieldRoutes

Staying with PestRoutes is hurting our business

Response from PestRoutes

Replied July 2020

We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you.

August 2019

Raul from Dos Amigos pest solutions

Company Size: 1 employee

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Business owner

Excellent I highly recommend it to all pest control business owners!!!

Pros

Easy to use very updated very helpful!!!

Cons

Maybe pricing could be adjusted to how many users

Reasons for Switching to FieldRoutes

This software is made for pest control businesses everything you need will be in Pestroutes!

Response from PestRoutes

Replied August 2019

Raul, thank you very much for your review. As we continue to grow, we depend on our customers' reviews to ensure our customer experience is as great as possible. We're glad to hear you're satisfied with our product and we look forward to our continued partnership with you.

November 2018

User Profile Picture

Travis from TruForce Pest Control

Verified Reviewer

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

PestRoutes is the best

The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

Pros

The team behind the software is really what makes the great software it is!

Cons

I couldn't put my finger on any negatives in the capacity that I use them

Response from PestRoutes

Replied December 2018

Thank you so much for the great review!