PestRoutes Software


 

PestRoutes is a cloud-based field service software solution made specifically for pest control businesses. Key features include customer information management, billing, technician dispatch and GPS tracking.

With PestRoutes, users can create electronic service agreements from customizable templates and customers can sign them using e-signature capture. The mobile app allows employees in the field to view appointment information, receive updates, complete electronic forms and paperwork and accept credit card payments from customers. Customers are also able to pay and see balances through a branded customer portal.

PestRoutes uses GPS tracking to track technician locations and automatically generate routes between appointment locations. The solution is also able to send out automated voice, SMS and email appointment reminders to customers. Users can generate reports on business activity and view them all in a single dashboard.

 

PestRoutes - Reporting dashboard
 
  • PestRoutes - Reporting dashboard
    Reporting dashboard
  • PestRoutes - Customer information
    Customer information
  • PestRoutes - Appointment information
    Appointment information
  • PestRoutes - Customer account
    Customer account
  • PestRoutes - Scheduling and routing
    Scheduling and routing
  • PestRoutes - Customer reviews
    Customer reviews
Supported Operating System(s):
Web browser (OS agnostic)

17 Reviews of PestRoutes

 

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Software Advice Reviews (2)
More Reviews (15)

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Chauna from Brussell Exterminating Services
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Pest Routes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was easy to navigate, it's allso easy to learn. I didn't require to much training to be able to e perfrom the necessary duties.

Cons

Can't think of one. The pestroutes system had so many features to utilize however they weren't difficult to learn.

 
 

Elizabeth from Brussell Exterminating
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great software they are still working out the glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even with the glitches I still think it the best pest soft ware on the market.

Pros

Its very simply and easy to use. The screens are not complicated and conversion was easy. Great pricing!

Cons

The system freezes some times, like once every 3 months. I have been a user for about 6 months and it has been down 3 times

 
 
 
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Wayne from Sentinel Pest Control

November 2017

November 2017

The switch was relatively quick and the customer support was awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Our office will run more efficiently and smoothly

Pros

Linking our techs in the field with the information in the office is great. The ability to go paperless is also a huge benefit for us.

Cons

The learning curve has been challenging for us. Some of the information during the import process didn't come over accurately .

Review Source: Capterra
 

Cindy from Myles Pest Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We are so glad we have switched to PestRoutes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are still in the early stages of implementation, so there will be many more, but one benefit we are already thrilled with is the reporting capabilities.

Pros

I love the reporting capabilities! We can run a report on nearly anything, from financial/billing information to customers' service types to service due dates, and more. Also, the integration of billing with the program is incredible!

Cons

There are some quirky things that are a little frustrating, although the developers continue to work on fixing the quirks. A big example of this is the fact that headers don't float, so whatever screen I'm on and scrolling through, if I want to click a button, change a date range or filter, see what the columns are, etc., I have to scroll all the way back to the top to do so.

Review Source: Capterra
 

Tami from Certified Termite & Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Amazing customer service, easy to use software. Good functions and great value.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

More paperless functionality. No Extra Charges for extra/ new features. Easier scheduling and routing. WAY better pricing over previous software. Good support.

Pros

The document templates are awesome! Easy customer communication, easy reporting, There were a few things that we needed to customize and they worked with us to get it done. The PR team is very innovative and listens to what the customer's needs are.

Cons

There are a few things that we liked in our previous program that PestRoutes doesn't have. However, after using PestRoutes for a few months, it's hard to remember what those where. Mostly small things that we have since adjusted to. The program is not perfect but they always work on those small things when we need them to.

Review Source: Capterra
 

Doug from Certified Termite & Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

PestRoutes has been integral in improving efficiency for our company in both the field and office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Great reporting, efficiency, and a quick software to learn for end users both in the office and field.

Pros

We love the customer interface, Customer Reviews, Field software TechRoutes, as well as office program. Our old program took a lot of training and time to transition in new employees. With PestRoutes our training time is minimal and the ease of adding customers & scheduling work is so much faster. Our office staff love the ease of getting around the system and quick ability to set things up. You can see technicians progress real-time in the field and there are a lot of reporting that help you truly manage work flow of field personnel.

Review Source: Capterra
 

Robert from Aptive Environmental

August 2017

August 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like it's ease of use and how easy it is to teach to my office staff. I also like how easy it is to schedule efficient routes and keep track of services due.

Cons

It needs more robust reporting features. They are working on it right now and have already made good headway.

Review Source: Capterra
 

Bob from Family Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

PestRoutes has streamlined our operations perfectly. The training and support has been superb.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The integration of so many of our daily tasks are combined into one application, where we used to use four or five separate non-integrated apps.

Cons

There is no integration with an accounting program - like Quick Books. Also, we were not able to transfer customer service history successfully over to PestRoutes from our Quick Books program.

Review Source: Capterra
 

Tyler from Pestbois

August 2017

August 2017

Great software for the money. Support could add a few people but is overall pretty good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

Everything all in one and ease of use. Easy to navigate and learn. The chemical add section helps with records

Cons

Don't want to be negative about a great software but the routing could imporove a bit and a better quoting function on sales routes

Review Source: Capterra
 

Corianna from 1st choice pest solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Several different scheduling options.

Pros

The representative we were linked up with! He is so helpful, friendly, hardworking, and has such a can do attitude. We feel like he really is a part of our team!

Cons

There is no way to view your whole months schedule at once. We came from a company that had many issues but that 'feature' was great!

Review Source: Capterra
 

Dee from FHAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best pest control software out there by far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switching from Pocomos (don't use Pocomos, their support is atrocious) and very happy I did so. It will make your pest company more efficient overnight. Constantly being improved and updated. They take this very seriously, it's pretty obvious. Also PCI compliant.

Pros

Efficiency and well thought out. Their programmers are top notch

Cons

One or 2 features it is missing but that's it, I'm sure they will add this in the future

Review Source: Capterra
 

Sharon from Pointe Pest Control
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Pest Routes review after using it for a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using the software just about a year ago, in December of 2015. A rep came and showed us the basics, answering many questions with the utmost of patience. After the rep left, we had to call into the Pest Routes Customer Service department, many times. The customer service agent and her team of customer service representatives always helped us out, with a smile, despite the repeated questions. If the agent, or her team, couldn't give us an instant answer, they would create a ticket and get back to us. I would recommend this software to anyone running a pest control office. It has so many utilities included in the software, such as various reports detailing types of customers (those who pay with checks/credit cards/cash and how much and often they pay). It also has the ability for customers to leave feedback on the technician (which is also detailed in another report). It's easy for customers to be contacted for any voicemail the office can create beforehand as well as emailing/leaving voice-mails for the customers regarding their next service including time frames. I can go on and on, but I'm sure it's all in their marketing material. Great product with a great customer service/development team!

Pros

The best feature of PestRoutes is the method of notifying customers of their next service. We have the option of SMS (texting), emailing and calling (all optional, at the customer's request).

Cons

I don't like the Paid In Full report, not very functional for those with multiple subscriptions.

Review Source: Capterra
 

Michelle from Green Pest Guys - Houston

December 2016

December 2016

Great Pest Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company switched to Pest Routes earlier this year and we love, love it. As this was our first experience with transferring our data to a new software and I was very nervous. They were able to import the majority of our data over which was very helpful. The support has been phenomenal. We received an initial training class and then of course as we migrated over there were lots of questions and we always had people who could walk us through what we needed to do. I'm very pleased with Pest Routes and would highly recommend to other companies who want to take their service to the next level.

Review Source: Capterra
 

Chad from Dynasty Pest, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Highly Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, clean design and straight forward. Monthly fee is minimal compared to most other software companies. Customer base integration was flawless. Everyone learned the basics in a short time. Great customer support

Pros

Price, customer service, customer integration, GPS tracking.

Cons

No expense options. Wish they had state specific forms included in the package.

Review Source: Capterra
 

Darren from All Clear Pest Control

January 2016

January 2016

Great and affordable software, with the cleanest look!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Pest Routes for almost a year now and it's been nothing but awesome!! The software has saved at least 10 hours of office work a week.

Jared and his crew are always working to improve their software, unlike other companies who think their software is complete but it's living in the 80's.
I researched and did demos with every software company I knew of and even spent hours with some to see all aspects of the software. After nine months of looking I'm so glad I found PestRoutes.

Even my customers have made comments of how much they like the invoicing and customer portal to make payments and review the service.

Review Source: Capterra
 

Greg from Romney Pest Control

October 2015

October 2015

Highly Recommend

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have over 10,000 customers in the Dallas area and just switched. We were previously with an older, outdated software that we had outgrown. We looked at many of the other software's and weren't impressed -- some were too new and missing features we needed and others were clunky and hard to use. PestRoutes was by far the easiest to use with the features we were looking for. We have saved more in overtime costs than we pay for the software. We were able to learn the software in just a few weeks and they were able to transfer all of our data from SPCS. I would highly recommend these guys.

Review Source: Capterra
 

Shane from Pest Control

September 2015

September 2015

best software for pest control companies I've ever used. feels like 2016.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i had a great experience. would recommend to anyone looking to improve their business.

Review Source: Capterra