The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

The team behind the software is really what makes the great software it is!

I couldn't put my finger on any negatives in the capacity that I use them

The customer service has largely been responsive, kind, and they really do seem to care that we're able to be educated on how to use FieldRoutes as well as making sure we're in a position to being doing it correctly. The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year. And even when we did start, it felt like I had to keep explaining our business, what was important to us, and how we wanted to use the software, and despite that, constantly kept running into problems. The wait times to get things done were really frustrating to us. I'd communicated a ton with FieldRoutes implementation specialists/developers/customer success members about things we wished FieldRoutes would do in order to make it smoother for us to use, & be less of a "pest control only" type software, and my impression is that we're just a tiny fish in a very big sea of their clients so I'm left feeling very cynical we'll ever be able to have the software become more configurable to our industry. Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to download pdf's more easily in the Form Lookup, is stuff that would make a massive difference in our use of FieldRoutes but I have been provided with very, very little hope that those changes will ever be made. Although I must say, FR's been a real big improvement & help for us still.

Routing, dispatching, and scheduling have been great. The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line.

We've had a pretty difficult time adjusting things that we need in order to report to clients and to counties on the work we do. This software feels often like we've fit a square peg in a round hole, but it works for us. The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in that category, you seem to have to make your business flow fit as best you can into the software. The big thing I was excited about with software was being able to send out a crisp, smooth, digital, monthly renewal service subscription to customers throughout the year because we've historically done that using paper. We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating. I'm hopeful FieldRoutes makes their product more configurable and adjustable to the industry needs of their customers, and makes it less of a static/"what you see is what you get" type software.

COVID has become an excuse for companies to save money and reduce onsite customer support. The service tech has become and/or is becoming obsolete. All the issues that we are experiencing could be resolved in 0.5 - 1.5 days if we could simply get a tech to visit. There's no replacement for person-to-person, one-on-one interaction. We've been working the same issues for about a month. There's only so much that can be done via phone, video chat etc.

Compared to some other programs I've installed and used, this one is about as easy as it gets for the basic stuff. Setting up some of the detailed features is a little less intuitive.

It's only been 1.5 months so I'm willing to be a bit more patient but some of the features that were "guaranteed" aren't quite working. Our two companies have not been able to figure out why the emailing function doesn't work. The program is supposed to send out an email to select people when an inspection is completed using the mobile device. We have yet to receive any. We've been working on customization reporting and it's not quite where we need it to be. this is a long and tedious process when you only meet for an hour at a time, twice a week. Especially if the things worked on during the in-between time doesn't work. it's like starting from ground zero each mtg.

The structure is well laid out and easy to navigate.

There are bugs still here and there, but nothing that impacts how I feel about FieldRoutes.

We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.

Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.

Three items are difficult: 1- Payments should be automated and not a manual run if set up for monthly payment 2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal 3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.

If they can work out the bugs and actually respond to customers then it would be well worth it. As it is, you will spend time not even being able to use some of the features, wondering when you will be able to use them properly again, with no timeline.

This product will definitely save time with your scheduling. They have a lot of great features including recurring service planning and automatic reminders.

There have been bugs that last about 2 weeks at a time 3 different times now, all different problems, and we have only been on this system for 2.5 months. These aren't small glitches either, they are major issues with the system that make parts of it unusable. Customer service is abysmal. They either don't respond or they can't give you any information or workarounds for the problem. The person who actually sold us the product is basically unreachable and never responds. You would think that the company would want to respond to customers when there are issues, but they don't seem to care at all. You get a different customer service rep each time you contact PestRoutes also, no dedicated reps. Extremely frustrating.

The software has helped us grow by better organizing our business. Reports are awesome for enabling us to see the growth in so many ways!

There is SO much customization available so we can really tailor it to suit our business and adapt it as our business grows.

There are an abundance of features and a library of guides on how to use them. It might be helpful to have more access to step by step training with a FieldRoutes rep to answer questions as they might pertain to applying them to our business.

It's been a steady work horse for us.

Customer communication and history are in one place.

It doesn't have the same capabilities of integration with other networks as some others.

3 OUT OF 10 OVERALL

INTEGRATION HAS BEEN A LONG PROCESS, WITH THE CONSTANT UPDATES MAKES THINGS MORE DIFFICULT. HAVE A CURRENT SITUATION FEELING LIKE SERVICE IS NOT CONCERNED WITH THE ISSUE THAT EFFECTS DAILY SALES WHICH IS VITAL TO A SMALL BUSINESS

IMPORTANCE OF SERVICE AND CUSTOMIZATION TO APPLICATIONS, TO WIDESPREAD GUESSING LOOKING TO SELL

Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow

multilayer programs, extensive reports, integrated document signing,

does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system,

Painful start, getting better over time but still would like to see it get more user friendly.

That it is built for pest control and allows you to input products with ounces, gallons, etc.

Absolutely not user friendly. Sooo much going on with every page and hard to figure out how to actually set something up and no way to tell if you've done it right.

PestRoutes is great even with the billing issues. Once the billing is resolved it will easily be a 5 star software.

I like that many features that are "add ons" for other software is already included with PestRoutes at no additional charge.

Billing. The billing is not great for anything other than residential or one time jobs. I want each service to have a charge but then it automatically sends a bill when I want to send one bill at the end of the month. So then you can use the recurring bill option but it again will automatically send it out without you getting a chance to update it or add notes. Also, putting a charge in each individual ticket does not count as a "subscription" so when you are running reports you will not see the account listed. There is also not a way to send a bill to someone but not send a service notification. I have a customer that only wants invoices but if I put his email address under "billing", the system will still send him service notifications even if there is not an email address there. Also, the system does not separate pdf for service notification vs invoice. I want the invoice to include a pdf but then the system will automatically attach a pdf of the invoice to the service notification and many times the person receiving the notification should not be the person receiving the invoice. And if the invoice is zero because they get billed at the end of the month, the service notification will include a pdf of a zero dollar invoice which confuses the customer. So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers.

Field routes saves us time, money, and allows us to be better prepared for each day. With the ability to save extensive customer notes, no details are lost and we are able to provide high-quality services to our customers.

Like any big change for a small business, switching to Field Routes was a large undertaking for our team. However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible. Working in a rural area, it is extremely helpful to be able to view and schedule appointments in a map view. We have saved hundreds of dollars in fuel costs, and we have helped our technicians be more productive. Realtime views of the technicians day has helped us to better schedule for their capabilities. There are many excellent reports that have helped us track and monitor our growth which has been both encouraging and challenging.

According to our technicians there are a few lags with the app software. Often the technicians will find error codes and not be able to complete their work. While this is a frustration, Field Routes has always responded to our concern quickly.

I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard.

The reporting features are incredible....if you have good input. Not a FieldRoutes issue, just a pebcak error.

Reporting is a double edged sword: there are so many different ways to get the same information that I've had to create a library of how to run the reports that we want. Yes, you can save reports, but only in the Reports tab. Side note - why isn't the Sales Report in the Reporting tab but in the Customer tab?

I wish there was someone that would've walked us through the set up. process ie contracts, trigger rules, permissions etc. There is so much to know and I feel like we are not getting the full potential of the software even at our current use.

Invoicing, scheduling and chemical tracking

Mobile app - I don't like that it forces the techs to use the cell number they are operating from to communicate with the customer. House Call Pro has a great system in place for this.

Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes.

Most helpful/impactful features: Billing, Scheduling, Reporting Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software.

We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.

Great, easy, and appreciate a good software more and more with everyday that we use it.

The training that the Fieldroutes community provides to make sure we fully understand the software. It took no more than 1 month to integrate from our previous software and be up and running. And even until today, I still have questions and Im learning more new features that make Fieldroutes that much more awesome!

I think what could be more helpful is to make certain features a part of the program, rather than having an extra charge to use it (i.g route optimization).

Pestroutes was a pretty big disappointment early on. Id just like for any prospective users to realize a few things that are not apparent until you have been using the software for a while. This will be a sort of stream of consciousness list. First of all make sure you ask about credit card processing. Thats a whole separate set of fees that they surprise you with. The graphing tool doesn't work. In fact the tool doesn't even track the stylus or pen or whatever you are using. Invoices will look crazy on mobile devices. When customers respond to me through email their invoices are lust thin strips of text one letter wide that go on for pages. Pestroutes tells me its normal and they can't fix it. My logo on invoices can also take up half a page. They told me that's my fault and I need to resize it. I did and it did NOT help. Their development team just doesn't get things right and that is apparent all through the system. The support staff is very nice and knowledgable but things don't really get fixed. Searching for an invoice number works about 90% of the time and is not a simple matter like it is on other systems. The contract templates are pretty dorky looking and you will need to hire someone (115 an horror so) so change them because of the graphical elements. The mobile app is really tedious and there are many annoying quirks that you will learn to work around. I could go on but I am out of room now.

Support staff is very nice. I can't say that here is usually much that they have been able to do for me because the problems are usually baked in to the software. They do try though.

Every feature is half baked. So much of the software seems unfinished.

This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted. This company lacks any regard for its customers and is simply here to gouge your pocket. There isn’t a single good quality about this company as a whole that I can think of. I wouldn’t even recommend this company to someone I despise. They seem to have the spirit of thief’s and cons. You won’t get what you paid for, yet they will continue to charge you for what they aren’t providing.

None. The only reason I’m writing this is because this cite is forcing me to write something in this box

This company ignores customers, misplaces information, acts as if they don’t know what’s going on, has a revolving door of employees, runs in circles (and runs you in circles as well) and somehow expects you to pay cancellation fees when you’re out of contract length.

Invoicing customers. But too long of a process at best 10min making a receipt for customers and had to pay for per email.

Routing part is ok. But too expensive for what it is.

1) $200 per month plus extra for anything phone, text, email. 2) too long to do an invoice for customers. NOT USER FRIENDLY AT ALL. 3) it was told that all products where imputed. But not so ( which was fine but) you have to go through everything and look up what you input in. Looks like there might be a 1000 applications of treatment so you have to hunt down which yours. With quickbooks which you do have input the product also anyway but not $200 a month nor email customers for free.

I believe over all the database is great. I think it is something that is great for the ease of use and the reports are easy to find. I do like that the scheduling is easy and you have several different ways to schedule.

I like that it is user friendly and simple with most of the actions that need to be performed.

I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers.

Utilizing the service categories to create different categories for types of services that you'd like to see individual totals for. For example, a subcontracted service for insulation is a One Shot, in pest control terms, but having the ability to separate this category from the rest of the One Shots is very useful in finding completed sub jobs quickly, and ensuring paperwork is submitted correctly and on time.

This software is user friendly, and versatile.

There is no ability to edit manual payment entries that are not run through the payment processors, for example, the payment date. There are some customers that submit ACH payments directly to our checking account, if this is not noticed the same day to enter in PestRoutes, you cannot back date the payment entry in PestRoutes to have both dates match.

Does what we need it to which is great because there have not been any real great options in the pest industry until this came along. Not perfect but not making it a need to design our own.

It’s fairly feature rich while still being simple. Ease of use doing sales via mobile and being paperless is great.

I wish it had better user controls to protect data etc from accidental user mistakes etc. Also wish we could be a bit more modern with contract and invoice and customer portal and all thing customer facing in the design department. But those are minor.

Overall, I have been very pleased with learning and using PestRoutes. I can't wait to see what new features will roll out in the coming months and years!

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

There are some things with billing and invoicing I wish were a little different. It would be nice to customize certain customers needs. Also, would love to be able to print multiple invoices on a customer(s) at a time instead of one by one.

The software has streamlined our service process and eliminates many of the redundancy in any office. Not to mention eliminating a lot of labor cost and printing.

I like that the software incorporates most all of the tasks we need in one product. routing, billing , sales and communication all in one system. The developers have been able to re tool some of the apects of the software to better serve our specific needs in our business.

What I liked least originally was that we found it to be geared specifically to one service. This would be pest control services. We on the other hand are built equally on termite and pest control so we had to find work around solutions. As stated on the pros however they have listened and created solutions to better serve customers built as we are.