--- title: "FieldRoutes Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldRoutes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldRoutes is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/pestroutes-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pest Control Software](https://www.softwareadvice.com/field-service/pest-control-comparison/) / [FieldRoutes](https://www.softwareadvice.com/field-service/pestroutes-profile/) / FieldRoutes Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/pestroutes-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/pestroutes-profile/alternatives/) # FieldRoutes User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 404 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 223 reviews (55%) - 4 stars: 116 reviews (29%) - 3 stars: 36 reviews (9%) - 2 stars: 14 reviews (3%) - 1 star: 15 reviews (4%) ### Most mentioned pros - The automation tools and mobile app make it very convenient for both office staff and technicians, helping improve efficiency, communication, and overall customer service. - My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. - It also improved customer support and communication, helped daily operations run more efficiently, and provided good value for the money with all the features included in one platform. ### Most mentioned cons - there isn't much i didn't like about it except how i can't change customers email in the app, i will create the customer in the app and if the email is wrong i have to wait to get on the computer to fix it, but that is it - Search functionality – Finding older invoices, notes, or customer details can sometimes be less intuitive than users want. - no job costing, and no internal map measuring, the estimates are not very customizable AFTER you set them up. ## FieldRoutes customer reviews Showing reviews 1-25 of 404 (page 1). ### Crooked, Unethical Software Company - Overall rating: 1/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Wow! Potential new customers beware. If you are looking to use Pestroutes, beware. These guys charge $500 to give you a single backup of your own data. But it's only six fields of data. They don't give you all the the information. Apparently they say they own your customers data. Talk about sleazy business practices. We have had problems with this company in the past, they double billed us for 6 months. I wrote a bad review on Google that finally got the owners attention and I took it down after he reversed those double charges. But our inquiries into support were ignored up to that point. They are slowly making improvements to this software. After a year of using this software, the updates and changes are minor. They are now owned by a investment company. Before they sold, the owner (Jared Green) agreed that his software was not a good fit for us and said he would give us anything we needed to help us move on, but that never happened. I still can't believe they want $500 to give us a INCOMPLETE data backup, crazy. It's only 6 fields of data. There is so much customer data missing. It makes it nearly impossible to leave them and move to other software. Pestpac was only $125 for a FULL backup when we were using them. Google: "Termite Lawn and Pest Inc" (Orlando, FL) to call our office and we'll share all of our negative experiences we've had with them. If you sign up with PestRoutes after reading this review, then you have no one to blame when you have problems or try to switc #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The dashboard and auto finance charges are the only features I like. #### Cons There are so many features and tasks this software lacks. We have to export data into a spreadsheet just to accomplish most of our needs. It's very time consuming and takes many extra steps. We've been trying for almost a year to switch to a software provide that better fits our needs. Pestroutes has made it impossible by holding our data hostage. --- ### Worth a try - Overall rating: 4/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Though I have only used FR for the CRM side things (not much of the sales side) I have to say they have been great! I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the first CRM I've used, there a few quirks I hate, but they are meaningless unless you are used to the same that I am. Overall, I recommend any pest company to try them out and see for yourself. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FR has been pretty easy for us to use. Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips. Support has always been on the ball to answer and help when something isn't explained fully. They have also walked us through a few things. #### Cons All contracts have had to be made off site and uploaded by you as the cost to have them integrated is a bit extreme considering. The acct. status for each customer was something I had to get use to. Learning that somethings mean the same thing but in different ways, is a little confusing when setting up customers or reading reports. #### Reasons for switching to FieldRoutes PestPac was what I used at a previous company and what I was used to. We took the risks of using FieldRoutes when we started our own company because as it was explained, it hit each mark that we were wanting at the time. --- ### This was not our cup of tea - Overall rating: 2/5 - Reviewer: Elizabeth W. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would avoid FieldRoutes at all costs. Literally would use a whiteboard and pen and paper to create routes and keep records before I would use this again. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros What did I like most about FieldRoutes......?????? The IT team that they have is awesome and was super helpful. They did fix bugs and issues, and the IT team was friendly. #### Cons First, in order to use their software, you have to set through a weeklong zoom class. Granted, it's only an hour or so long per day, but it is a 5-day class. You are also quizzed on this class. Thankfully I passed, but I am not sure what happens if you don't pass the class. Your "onboarding specialist" is supposed to help you with any questions or concerns. Pray you get a specialist that actually cares about their job. You can only have 1 person in an account at a time meaning if there are multiple users, only 1 can edit/update and everything else is view only. There is defiantly room for error when trying to put in a customer the "proper" way. By the time we transferred everyone from our old software into this software, we realized that this was not going to work for us and the cancellation process was atrocious! We did submit our notice to cancel in time, but they made it super hard to do so. #### Reasons for switching to FieldRoutes Our owner wanted a dashboard and FieldRoutes offered a dashboard --- ### Stop looking to found it! Why FieldRoutes should be your number one choice! - Overall rating: 5/5 - Reviewer: Lee A. - Verified reviewer: Yes - Industry: Chemicals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Well experience! Its easy to use and figure out! Its not overly complicated and functions with little to no errors! Highly Recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its amazing how fast and easy I can set appointments and do all my scheduling! Its easy to document your note of costumers to help service them better which leads to overall better customer support! Its defiantly better package deal then other providers like pestpac, and most cost efficient too! 10/10 service! I would Highly recommend! #### Cons I wish their was more tip and tricks to use all its features and shortcut to complete what you need. I now know a lot from using the program! #### Reasons for choosing FieldRoutes Cost and the reviews help me make the Right choice for our needs! --- ### Superior service, Superior management software - Overall rating: 5/5 - Reviewer: Kendall J. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Field routes has been great! Customer support has been prompt and knowledgeable. When I submit a request, they keep me updated as they are actively working on it. I love how easy it is to navigate and this makes training new employees so much easier! I wish the user experience was optimized across all different kinds of devices. The layout I see on the computer, I want my smart phone to match. Overall, FieldRoutes is the superior management software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how user friendly it is across all departments. It is very simple to understand when training someone new for the first time. #### Cons I wish the optimization was better across devices. As an office staff, sometimes, I have to write subscriptions from my phone. Once you get down to the recurring charges, you cant select the drop down arrow allowing to change the rate. This can be frustrating. I wish it was the same user experience whether I was on a phone, ipad, or computer #### Reasons for choosing FieldRoutes Field routes does not allow for other credit card processing companies --- ### Expensive! - Overall rating: 3/5 - Reviewer: Howard E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer support is easy to contact; easy to schedule; a lot of features cost money. My customers do state that it is very user-friendly on their end, which is honestly the only reason I have not switched, but I am considering other options as this is very expensive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It is a system I am used to because a previous company I worked for used FieldRoutes, so I knew how it worked in the field. #### Cons Expensive, and it cost me money when a customer uses the system to send emails, texts, or calls to me... I NEVER use FieldRoutes system to call or text my customers, but I always get charges for "calling or texting" the customer. #### Reasons for choosing FieldRoutes I've used FieldRoutes as a technician working with past companies... figured it should be easy for us to use as a small business. #### Reasons for switching to FieldRoutes FieldRoutes bought them out... I made the switch prior to the full merger. --- ### Amazing Program - Overall rating: 5/5 - Reviewer: Hallie K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had this program for many years. The transition from our previous program to FieldRoutes was seamless. Everything transferred over amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program makes day-to-day pest control operations so smooth and easy. From scheduling to billing. #### Cons There is really not anything I don't care for. Sometimes the program freezes, but I usually attribute that to internet connection. #### Reasons for switching to FieldRoutes The previous program was not internet based. The fieldroutes program works perfectly with our company. --- ### Optimize your Schedule - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once you know where things are, they system is great. You as the user have to know how to get the info. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Scheduling. Allows us to optimize as we scale in a busy sales season. Pulling Reports off of almost any field and the 60% rule #### Cons Wish widgets where based on contract value and not included 60% rule. Wish there where stock Standard reports. Least thing...I wish each tech has a color assigned to them and it never changed. FYI I love the 60% rule #### Reasons for switching to FieldRoutes scaleability, data collected and parent child account --- ### Will get the job done and can scale with you but push for growth has left critical features behind - Overall rating: 4/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. They also love to find ways to stick it to you: $.04 per text message sent and received and they MAKE you use their payment processor. It's not terribly priced but they're not giving you any deals or anything. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to get started and implemented off the bat. It also has virtually all the features you will need for a young to mid-size business. Some advanced features also exist (e.g., multi-unit tracking) which is great. #### Cons So many bugs in the software lately Pushing out lots of product updates that don't really work They don't tell you when they release new features There are really basic things (such as creating bundle packages) that are impossible to do so you have to get creative to make work-arounds. Poor / terrible sales & marketing related features #### Reasons for choosing FieldRoutes More features and a better pricing mechanism (number of customers vs number of users) #### Vendor response Thank you for your feedback, David. One of our goals is to create software that keeps it simple so that you can accelerate your growth and scale your business. We're happy to see that FieldRoutes software has been helpful in doing that. We also appreciate you sharing your experience in the product updates and will be sharing with our team help inform future action. Replied August 2022 --- ### My FieldRouted Review! - Overall rating: 5/5 - Reviewer: Blake B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It’s a life saver for scheduling. You can get distance counter, so you know where the tech is going, making sure he’s not stepping on something he’s already driven by. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once you learn Fieldroutes it’s so easy, simple to navigate and see a glance of a monthly, weekly, or daily schedule. #### Cons It’s definitely a learning curve. They have so many things you can do, (I.e. change a route, checking a mileage distance, customer database). Once you learn it though. It’s so easy! --- ### Great software, even for lawn companies! - Overall rating: 5/5 - Reviewer: Jose C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. so far the experience has been really good. I highly recommend it to anyone I know that used the same previous crm we used. It's a big improvements in the majority of areas that a good crm should be good at. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, features, invoicing, scheduling. It does all of those things VERY well. Specially the scheduling! There's so many options to schedule jobs, it's nuts! #### Cons no job costing, and no internal map measuring, the estimates are not very customizable AFTER you set them up. Makes it hard for custom, one-off jobs. #### Reasons for choosing FieldRoutes My mentor, [sensitive content hidden], highly recommended this software over Gorilla Desk #### Reasons for switching to FieldRoutes Many reason, they kept raising pricing without fixing existing features. Customer support was horrid. --- ### Good pest software, not the best for lawncare - Overall rating: 3/5 - Reviewer: Reece M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good system for pest control, but I was promised that it handled lawn care as well. Although it did do the job I felt it was pretty basic for the price I was paying. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fantastic reporting and scheduling. Pest control operations run pretty smooth. Support is responsive #### Cons I own a lawn and pest company. On the lawn side of things the software was pretty buggy with pre payments. Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour #### Reasons for choosing FieldRoutes Pricing, this was by far the main factor for not choosing --- ### New to Fields Routes - Overall rating: 5/5 - Reviewer: Staci S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have only been using Field Routes since October 2025 and it has helped us Decrease the Office Staff. It is a Great once you learn the System! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the Automated Scheduling it help cuts down on the time you are calling clients trying to get them on the Schedule. It has really helped with A/R it send out Reminders Periodically to let the Client know they still have a balance. #### Cons When the Technician Closes a ticket it should send a PDF File of the Invoice and not just the Portal Log in for them to pay. #### Reasons for switching to FieldRoutes Partnership, For ease of Scheduling all in one spot --- ### FieldRoutes Review - Overall rating: 5/5 - Reviewer: Jennifer E. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, FieldRoutes is a great system. It’s a powerful all-in-one system. We enjoy these features. Its a strong scheduling and routing tools Good automation for invoices, reminders, and recurring services Centralized customer records and technician notes Integrates many office and field functions into one platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling & routing – Helps organize technician routes efficiently and reduces missed appointments. Customer communication – Automatic appointment reminders, invoices, and service notifications save a lot of office time. Mobile technician access – Techs can upload notes, photos, and invoices directly from the field. Recurring service management – Makes handling quarterly, monthly, and renewal services much easier. Reporting & account history – Easy access to past treatments, balances, and service notes in one place. Customer portal access – Clients can often view invoices, statements, and service history without calling the office. #### Cons Learning curve – There are a lot of features, so training new office staff or technicians can take time. Slow performance at times – Some users report lagging when loading large accounts, routes, or reports. Reporting customization – Certain reports can feel limited or require workarounds to get exactly what you need. Search functionality – Finding older invoices, notes, or customer details can sometimes be less intuitive than users want. Mobile app quirks – Techs occasionally experience syncing issues or delayed updates in the field. Price – as a Smaller company we sometimes feel the cost is high, especially when adding users or advanced features. --- ### Great all-in-one platform for service companies - Overall rating: 5/5 - Reviewer: Kurt H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with FieldRoutes has been very positive. It has helped improve scheduling, routing, invoicing, and customer management while keeping our operations organized and efficient. There is a small learning curve at first, but overall the platform has been reliable, secure, and a great value for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FieldRoutes has been a great scheduling and routing solution for our company. The platform makes it easy to manage technicians, appointments, and customer information all in one place. The routing and scheduling tools help keep everything organized and efficient, which saves time and improves customer service. One of the biggest things I appreciate is the security and reliability of the system. Customer data, invoicing, and payment information feel secure and professionally managed, giving both our team and customers confidence in the service. The invoicing features are another huge benefit. Creating invoices, tracking payments, and managing recurring services is simple and streamlined. It cuts down on paperwork and helps keep everything accurate and professional. For the value, FieldRoutes offers a lot of useful features that help day-to-day operations run smoother. Between scheduling, routing, customer communication, invoicing, and reporting tools, it has become an important part of keeping our business organized and efficient. Overall, FieldRoutes is a solid investment for service companies looking for a dependable, feature-rich system that improves workflow, customer management, and overall productivity. #### Cons Minor cons would mainly be the learning curve when first getting started and occasionally having to dig through menus to find certain settings or reports. Some updates can slightly change workflows, which may take a little adjustment for the team. The mobile app can sometimes lag depending on internet connection, but overall nothing major enough to outweigh the benefits of the platform. --- ### Not perfect, but very necessary! - Overall rating: 4/5 - Reviewer: Landon C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good overall. It definitely has its quirks, but I'm not sure how our business would function without it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It really helps us visualize our technicians' routes in a simple, intuitive way. Intelligent routing for our residential technicians has made building routes very easy. Great feature. #### Cons It can be laggy at times. Switching between groups on the left side of the routes screen is always laggy, visual grouping often doesn't load without refreshing the page ten times. Worst feature is that routes built on a recurring schedule don't go to their assigned times on future dates, so you have drag appointments around to their correct spots constantly. They claim this was a "user requested feature" to have appointments be where they were first scheduled, but it's just terrible and makes zero sense. If a customer is assigned to a recurring time slot, that's where it should be when routes automictically generate! --- ### Fieldroutes review - Overall rating: 3/5 - Reviewer: Aila D. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It took a while getting used to and using the functions, but overall is alright once you get to know it more #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I like how easy it is to schedule a customer and when looking at the map for routes, I like how it's color coded #### Cons NOT being able to cancel a message/email after it's sent. Sometimes I'm sending multiple of the same messages and accidentally send one to the wrong customer, and have to message them AGAIN apologizing about the error. --- ### Pretty good system overall... - Overall rating: 4/5 - Reviewer: Ethan N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There were things promised to me during the onboarding process that never got delivered on, or were not what was explained to me when I was originally onboarded. A few of which, namely the reviews system, was EXTREMELY frustrating because it was a big part of why I chose this system in the first place. However it has delivered on many other items that have greatly improved my workflow and customer communication. Overall fieldroutes has greatly improved my business and I am mostly happy with the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This software saves me a lot of time, and therefore money! Especially when I am out in the field working. #### Cons The software is not the most intuitive software, and it can be difficult at times to track down issues that arise in the system. It also has not been the most user friendly on the customer end. I would like to see the end user accessibility improved. --- ### owner operator - Overall rating: 5/5 - Reviewer: Quincey H. - Verified reviewer: Yes - Industry: Chemicals - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. training is awesome, learning how to work it is easy and my customers love how easy it is to navigate it on their in #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very user friendly for me and the customers, it takes all the guess work out of it for me, it saves me money on a secretary right now until i grow the business #### Cons there isn't much i didn't like about it except how i can't change customers email in the app, i will create the customer in the app and if the email is wrong i have to wait to get on the computer to fix it, but that is it --- ### Going good - Overall rating: 5/5 - Reviewer: shakur Y. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with fieldroutes is Fare its getting the job done.will think of some updates as time goes along. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The dashboard is easy to navigate. everything is easy to get to,nothing difficult at all which makes work good. #### Cons I feel like the speed can be slow at times.and maybe be able to stay logged on,Also able to see at Least month ahead. --- ### Field Routes Benefits - Overall rating: 4/5 - Reviewer: Renee F. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a useful to the business. When we need to run reports they can be customized so we can get the information we need. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to schedule appointments and add information to the appointment so tech can see what needs to be completed #### Cons That at times the system can run slow. There are also times when pop ups come up when you are in the midde of scheduling an appointment. --- ### Worst software in the business - Overall rating: 2/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I would never recommend it to anyone . If you find it useful you dont know pest control #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Wasnt very much to like . Have been in the pest control industry 38 yrs. #### Cons When first inquiring about it was told by the sales person "Its the greatest. We take pestpac customer every day ." would only get to see the sosftware for a few minutes then either had to sign or not. I signed what I though was a one year agreement which included an upload of our data. Our implementation person was knowlegdable about the software but not pest control. The we found out that I was not signed up for an upload but they took my $1300 anyway. You get one hour a day for the first week the one hour a week after that . They are going to charge you for months while you arent live. Customer service is non existent, .... It is a series of home offices ..Everyone works from home . They decided to try and upload data using our reports in excel format. That was great except no history , no phone numbers and no emails . we were 3 weeks in , no data, and still 3 months from going live and decided to cancel and stay with pestpac. Pest pac is hands down a superior software in every form and better customer svc. Then they informed us we had signed a 3 year agreement and we wont get a penny back even though they never did an upload,. The claims they make online are dreams --- ### Bio Bug Pest Management Office Review - Overall rating: 4/5 - Reviewer: Sarah D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall, it was a hard program to learn but once you know what you're looking for its easy and very organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how organized it is easy to navigate. I like the options of text, call email that it provides easy ways to contact customers. #### Cons sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments --- ### Userfriendly Software - Overall rating: 5/5 - Reviewer: Brooklynne R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I have really enjoyed it and it's been easy to catch on and user friendly. I use it soley all day and I don't have too many complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity and how user friendly it is. It only took me one day of training to understand how it works. #### Cons My down side is how hard it is to filter based on the day of the week. I would say having more filter options would be helpful. --- ### Great support and easy to use - Overall rating: 5/5 - Reviewer: Allen W. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is incredibly helpful and available. Scheduling clients and keeping track of their subscription is also very simple #### Cons I wish I was able to make it so one of my employees could have multiple titles, like being a technician as well as a sales rep. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/pestroutes-profile/reviews/?page=2) --- FieldRoutes Reviews, Pros and Cons - 2026 Software Advice