--- title: "FieldRoutes Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldRoutes. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldRoutes is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/pestroutes-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pest Control Software](https://www.softwareadvice.com/field-service/pest-control-comparison/) / [FieldRoutes](https://www.softwareadvice.com/field-service/pestroutes-profile/) / FieldRoutes Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/pestroutes-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/pestroutes-profile/alternatives/) # FieldRoutes User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 404 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 223 reviews (55%) - 4 stars: 116 reviews (29%) - 3 stars: 36 reviews (9%) - 2 stars: 14 reviews (3%) - 1 star: 15 reviews (4%) ### Most mentioned pros - The automation tools and mobile app make it very convenient for both office staff and technicians, helping improve efficiency, communication, and overall customer service. - My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. - It also improved customer support and communication, helped daily operations run more efficiently, and provided good value for the money with all the features included in one platform. ### Most mentioned cons - there isn't much i didn't like about it except how i can't change customers email in the app, i will create the customer in the app and if the email is wrong i have to wait to get on the computer to fix it, but that is it - Search functionality – Finding older invoices, notes, or customer details can sometimes be less intuitive than users want. - no job costing, and no internal map measuring, the estimates are not very customizable AFTER you set them up. ## FieldRoutes customer reviews Showing reviews 1-25 of 404 (page 1). ### This was not our cup of tea - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would avoid FieldRoutes at all costs. Literally would use a whiteboard and pen and paper to create routes and keep records before I would use this again. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros What did I like most about FieldRoutes......?????? The IT team that they have is awesome and was super helpful. They did fix bugs and issues, and the IT team was friendly. #### Cons First, in order to use their software, you have to set through a weeklong zoom class. Granted, it's only an hour or so long per day, but it is a 5-day class. You are also quizzed on this class. Thankfully I passed, but I am not sure what happens if you don't pass the class. Your "onboarding specialist" is supposed to help you with any questions or concerns. Pray you get a specialist that actually cares about their job. You can only have 1 person in an account at a time meaning if there are multiple users, only 1 can edit/update and everything else is view only. There is defiantly room for error when trying to put in a customer the "proper" way. By the time we transferred everyone from our old software into this software, we realized that this was not going to work for us and the cancellation process was atrocious! We did submit our notice to cancel in time, but they made it super hard to do so. --- ### My FieldRouted Review! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It’s a life saver for scheduling. You can get distance counter, so you know where the tech is going, making sure he’s not stepping on something he’s already driven by. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once you learn Fieldroutes it’s so easy, simple to navigate and see a glance of a monthly, weekly, or daily schedule. #### Cons It’s definitely a learning curve. They have so many things you can do, (I.e. change a route, checking a mileage distance, customer database). Once you learn it though. It’s so easy! --- ### Office assistant - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once you get the hang of where everything is or at least how or where to find it - its pretty easy to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The amount information made available, knowledge base, reports, the ease of doing the previous day's production #### Cons It is kind of slow - when your calls are "timed" its frustrating; seems to have glitches that effect customer payments/ invoicing when applying discounts --- ### Field Routes Review - Overall rating: 5/5 - Reviewer: Jon K. - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great and is a complete software package with its bugs, but overall, it works great. You have people who really care about us as users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and is able to use third-party applications with ease. Has been easy to train new employees. #### Cons Support tickets are taking a long time to close. Some of the software is slower than other areas at times --- ### Fantastic Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with FieldRoutes was fantastic. The platform was easy to use, reliable, and helped improve the efficiency of our day-to-day operations. The features worked well for our team, and overall it was an amazing experience using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about FieldRoutes was how easy it was to use. The interface is user friendly, which made scheduling, dispatching, and managing customer information straightforward for the team. #### Cons I can’t think of anything specific I disliked about FieldRoutes. Overall, my experience with the platform was positive, and it met our operational needs well. --- ### 5 star Review Guaranteed!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a very comfortable experience. The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros the convenience it offers for handling operations in general, shceduling works easy and very smoothly #### Cons I have no complaints about that; I find it very comfortable and easy to work with field routes since its interface seems very interactive to me. --- ### Easy to use program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far my overall experience has bee great. I would highly recommend this program over the ones that I have used in the past. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very easy program to use at an affordable price. Ease to communicate with customers and to update accounts. #### Cons I really have not had too many issues so far. Just learning a new program can sometimes be a little challenging. --- ### Great All-in-One System for Daily Operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great system to learn and work with!! Since starting this job it has provided everything I need in one place. The scheduling feature makes it easy to manage technician routes and appointments efficiently and the invoicing system is simple, organized, and quick to use. Overall it has helped make daily tasks smoother and more manageable, and my experience with the platform has been very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it helps save time by combining scheduling, invoicing, and customer information into one system. #### Cons Since the system has so many features it can take some time to fully learn everything and become comfortable using all the tools effectively. At first it may feel a bit overwhelming trying to navigate all the different options and functions, but with regular use it becomes much easier to understand and work through each feature efficiently. --- ### Good Software Great API - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros FieldRoutes has a lot of great features. Their API and Triggers in particular make it easy to pull custom reports or to integrate our other software. It has a good map view scheduling option that has helped us reduce drive time between jobs. It makes it very easy to keep track of customers and leads, asset management has improved because of that, and the UI is overall user-friendly. We've never had any security issues which has been great. And the value for what we pay is a lot better than our previous software. #### Cons Invoices are not as customizable as we would like. This makes it difficult to accommodate particular customer requests. Likewise, it is difficult to get a hold of the customer support at times, sometimes never hearing a response to emails. Reporting is likewise very limited in the fields that can be pulled. This has forced us to resort to utilizing API to pull reports that should be native. --- ### Bio Bug Pest Management Office Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall, it was a hard program to learn but once you know what you're looking for its easy and very organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how organized it is easy to navigate. I like the options of text, call email that it provides easy ways to contact customers. #### Cons sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments --- ### Crooked, Unethical Software Company - Overall rating: 1/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Wow! Potential new customers beware. If you are looking to use Pestroutes, beware. These guys charge $500 to give you a single backup of your own data. But it's only six fields of data. They don't give you all the the information. Apparently they say they own your customers data. Talk about sleazy business practices. We have had problems with this company in the past, they double billed us for 6 months. I wrote a bad review on Google that finally got the owners attention and I took it down after he reversed those double charges. But our inquiries into support were ignored up to that point. They are slowly making improvements to this software. After a year of using this software, the updates and changes are minor. They are now owned by a investment company. Before they sold, the owner (Jared Green) agreed that his software was not a good fit for us and said he would give us anything we needed to help us move on, but that never happened. I still can't believe they want $500 to give us a INCOMPLETE data backup, crazy. It's only 6 fields of data. There is so much customer data missing. It makes it nearly impossible to leave them and move to other software. Pestpac was only $125 for a FULL backup when we were using them. Google: "Termite Lawn and Pest Inc" (Orlando, FL) to call our office and we'll share all of our negative experiences we've had with them. If you sign up with PestRoutes after reading this review, then you have no one to blame when you have problems or try to switc #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The dashboard and auto finance charges are the only features I like. #### Cons There are so many features and tasks this software lacks. We have to export data into a spreadsheet just to accomplish most of our needs. It's very time consuming and takes many extra steps. We've been trying for almost a year to switch to a software provide that better fits our needs. Pestroutes has made it impossible by holding our data hostage. --- ### Worth a try - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Though I have only used FR for the CRM side things (not much of the sales side) I have to say they have been great! I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the first CRM I've used, there a few quirks I hate, but they are meaningless unless you are used to the same that I am. Overall, I recommend any pest company to try them out and see for yourself. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FR has been pretty easy for us to use. Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips. Support has always been on the ball to answer and help when something isn't explained fully. They have also walked us through a few things. #### Cons All contracts have had to be made off site and uploaded by you as the cost to have them integrated is a bit extreme considering. The acct. status for each customer was something I had to get use to. Learning that somethings mean the same thing but in different ways, is a little confusing when setting up customers or reading reports. --- ### Expensive! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer support is easy to contact; easy to schedule; a lot of features cost money. My customers do state that it is very user-friendly on their end, which is honestly the only reason I have not switched, but I am considering other options as this is very expensive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It is a system I am used to because a previous company I worked for used FieldRoutes, so I knew how it worked in the field. #### Cons Expensive, and it cost me money when a customer uses the system to send emails, texts, or calls to me... I NEVER use FieldRoutes system to call or text my customers, but I always get charges for "calling or texting" the customer. --- ### Stop looking to found it! Why FieldRoutes should be your number one choice! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Well experience! Its easy to use and figure out! Its not overly complicated and functions with little to no errors! Highly Recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its amazing how fast and easy I can set appointments and do all my scheduling! Its easy to document your note of costumers to help service them better which leads to overall better customer support! Its defiantly better package deal then other providers like pestpac, and most cost efficient too! 10/10 service! I would Highly recommend! #### Cons I wish their was more tip and tricks to use all its features and shortcut to complete what you need. I now know a lot from using the program! --- ### Superior service, Superior management software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Field routes has been great! Customer support has been prompt and knowledgeable. When I submit a request, they keep me updated as they are actively working on it. I love how easy it is to navigate and this makes training new employees so much easier! I wish the user experience was optimized across all different kinds of devices. The layout I see on the computer, I want my smart phone to match. Overall, FieldRoutes is the superior management software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how user friendly it is across all departments. It is very simple to understand when training someone new for the first time. #### Cons I wish the optimization was better across devices. As an office staff, sometimes, I have to write subscriptions from my phone. Once you get down to the recurring charges, you cant select the drop down arrow allowing to change the rate. This can be frustrating. I wish it was the same user experience whether I was on a phone, ipad, or computer --- ### Amazing Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had this program for many years. The transition from our previous program to FieldRoutes was seamless. Everything transferred over amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program makes day-to-day pest control operations so smooth and easy. From scheduling to billing. #### Cons There is really not anything I don't care for. Sometimes the program freezes, but I usually attribute that to internet connection. --- ### Optimize your Schedule - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once you know where things are, they system is great. You as the user have to know how to get the info. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Scheduling. Allows us to optimize as we scale in a busy sales season. Pulling Reports off of almost any field and the 60% rule #### Cons Wish widgets where based on contract value and not included 60% rule. Wish there where stock Standard reports. Least thing...I wish each tech has a color assigned to them and it never changed. FYI I love the 60% rule --- ### Will get the job done and can scale with you but push for growth has left critical features behind - Overall rating: 4/5 - Reviewer: David D. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. They also love to find ways to stick it to you: $.04 per text message sent and received and they MAKE you use their payment processor. It's not terribly priced but they're not giving you any deals or anything. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to get started and implemented off the bat. It also has virtually all the features you will need for a young to mid-size business. Some advanced features also exist (e.g., multi-unit tracking) which is great. #### Cons So many bugs in the software lately Pushing out lots of product updates that don't really work They don't tell you when they release new features There are really basic things (such as creating bundle packages) that are impossible to do so you have to get creative to make work-arounds. Poor / terrible sales & marketing related features #### Vendor response Thank you for your feedback, David. One of our goals is to create software that keeps it simple so that you can accelerate your growth and scale your business. We're happy to see that FieldRoutes software has been helpful in doing that. We also appreciate you sharing your experience in the product updates and will be sharing with our team help inform future action. Replied August 2022 --- ### Great software, even for lawn companies! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. so far the experience has been really good. I highly recommend it to anyone I know that used the same previous crm we used. It's a big improvements in the majority of areas that a good crm should be good at. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, features, invoicing, scheduling. It does all of those things VERY well. Specially the scheduling! There's so many options to schedule jobs, it's nuts! #### Cons no job costing, and no internal map measuring, the estimates are not very customizable AFTER you set them up. Makes it hard for custom, one-off jobs. --- ### FieldRoutes for the win! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros FieldRoutes is user friendly, intuitive and multi-featured. Both the desktop and mobile app work smoothly #### Cons When there is an issue (which is rare) it seems to take a long time to hear back from the support staff to resolve a ticket --- ### New to Fields Routes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have only been using Field Routes since October 2025 and it has helped us Decrease the Office Staff. It is a Great once you learn the System! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the Automated Scheduling it help cuts down on the time you are calling clients trying to get them on the Schedule. It has really helped with A/R it send out Reminders Periodically to let the Client know they still have a balance. #### Cons When the Technician Closes a ticket it should send a PDF File of the Invoice and not just the Portal Log in for them to pay. --- ### FieldRoutes Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, FieldRoutes is a great system. It’s a powerful all-in-one system. We enjoy these features. Its a strong scheduling and routing tools Good automation for invoices, reminders, and recurring services Centralized customer records and technician notes Integrates many office and field functions into one platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling & routing – Helps organize technician routes efficiently and reduces missed appointments. Customer communication – Automatic appointment reminders, invoices, and service notifications save a lot of office time. Mobile technician access – Techs can upload notes, photos, and invoices directly from the field. Recurring service management – Makes handling quarterly, monthly, and renewal services much easier. Reporting & account history – Easy access to past treatments, balances, and service notes in one place. Customer portal access – Clients can often view invoices, statements, and service history without calling the office. #### Cons Learning curve – There are a lot of features, so training new office staff or technicians can take time. Slow performance at times – Some users report lagging when loading large accounts, routes, or reports. Reporting customization – Certain reports can feel limited or require workarounds to get exactly what you need. Search functionality – Finding older invoices, notes, or customer details can sometimes be less intuitive than users want. Mobile app quirks – Techs occasionally experience syncing issues or delayed updates in the field. Price – as a Smaller company we sometimes feel the cost is high, especially when adding users or advanced features. --- ### Great all-in-one platform for service companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with FieldRoutes has been very positive. It has helped improve scheduling, routing, invoicing, and customer management while keeping our operations organized and efficient. There is a small learning curve at first, but overall the platform has been reliable, secure, and a great value for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FieldRoutes has been a great scheduling and routing solution for our company. The platform makes it easy to manage technicians, appointments, and customer information all in one place. The routing and scheduling tools help keep everything organized and efficient, which saves time and improves customer service. One of the biggest things I appreciate is the security and reliability of the system. Customer data, invoicing, and payment information feel secure and professionally managed, giving both our team and customers confidence in the service. The invoicing features are another huge benefit. Creating invoices, tracking payments, and managing recurring services is simple and streamlined. It cuts down on paperwork and helps keep everything accurate and professional. For the value, FieldRoutes offers a lot of useful features that help day-to-day operations run smoother. Between scheduling, routing, customer communication, invoicing, and reporting tools, it has become an important part of keeping our business organized and efficient. Overall, FieldRoutes is a solid investment for service companies looking for a dependable, feature-rich system that improves workflow, customer management, and overall productivity. #### Cons Minor cons would mainly be the learning curve when first getting started and occasionally having to dig through menus to find certain settings or reports. Some updates can slightly change workflows, which may take a little adjustment for the team. The mobile app can sometimes lag depending on internet connection, but overall nothing major enough to outweigh the benefits of the platform. --- ### Not perfect, but very necessary! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good overall. It definitely has its quirks, but I'm not sure how our business would function without it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It really helps us visualize our technicians' routes in a simple, intuitive way. Intelligent routing for our residential technicians has made building routes very easy. Great feature. #### Cons It can be laggy at times. Switching between groups on the left side of the routes screen is always laggy, visual grouping often doesn't load without refreshing the page ten times. Worst feature is that routes built on a recurring schedule don't go to their assigned times on future dates, so you have drag appointments around to their correct spots constantly. They claim this was a "user requested feature" to have appointments be where they were first scheduled, but it's just terrible and makes zero sense. If a customer is assigned to a recurring time slot, that's where it should be when routes automictically generate! --- ### Fieldroutes review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Public Safety - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It took a while getting used to and using the functions, but overall is alright once you get to know it more #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I like how easy it is to schedule a customer and when looking at the map for routes, I like how it's color coded #### Cons NOT being able to cancel a message/email after it's sent. Sometimes I'm sending multiple of the same messages and accidentally send one to the wrong customer, and have to message them AGAIN apologizing about the error. ---