Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"It is very easy to use and train. Has a good look"
"PestRoutes is fast, easy to use, and allows us to be highly productive."
"Easy to use. Self explanatory. Easy to train on"
Cons
"With quite a few pros comes a few cons. The lead system on the software is not the greatest, customer schedule was not quite commercial friendly at first - but we made it work. "
"The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic. "
"Every feature is half baked. So much of the software seems unfinished. "
PestRoutes Reviews
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December 2018
John from ProCare Pest Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Much better than Serve Suite Pest Pack and all the other old software companies
Pros
I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.
Cons
I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.

Response from PestRoutes
Replied January 2019
Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.
September 2020
Denise from Trad's Pest Control
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Intuitive, reliable software that is easy to use
We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.
Pros
Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.
Cons
Three items are difficult: 1- Payments should be automated and not a manual run if set up for monthly payment 2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal 3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.
Reasons for Choosing PestRoutes
[SENSITIVE CONTENT HIDDEN] is impressive and made it easy to understand the benefit. Pest Routes has a track record of success. PCO Bookkeepers highly recommended.
Reasons for Switching to PestRoutes
Pest Pac is a customer data base you have to manipulate, Pest Pac has TERRIBLE service, the software is clunky and it is expensive, they nickle and dime you for every feature. It is nearly impossible to go to a digital platform with Pest Routes.

Response from PestRoutes
Replied October 2020
Denise, Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to support@pestroutes.com
January 2021
jeffrey from 603 Pest Control Services LLC
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
January 2021
Pest Control
it is a great scheduling and tracking tool, however our lack of knowledge on all the benefits that this software has and how to use them may push me to other software in the future.
Pros
Our field technicians find it very user friendly. great for scheduling routes.
Cons
Lack of training on daily use and additional features. This software is great for our company however as we are growing we are discovering other software needs that we are not sure pest routes offer.
Reasons for Choosing PestRoutes
Scheduling aspect of the product.
July 2020
Robert from Rambo Total Pest Control
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2020
One Simple Reason Not To Use This Software
In 2017 they cared. They needed customers and they worked with you. In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.
Pros
We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.
Cons
One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.
Reasons for Choosing PestRoutes
We thought we were getting a company that cared.
Reasons for Switching to PestRoutes
Staying with PestRoutes is hurting our business

Response from PestRoutes
Replied July 2020
We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you.
January 2020
Sharee from ReeSource Pest, Inc.
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2020
Great Software
PestRoutes is great even with the billing issues. Once the billing is resolved it will easily be a 5 star software.
Pros
I like that many features that are "add ons" for other software is already included with PestRoutes at no additional charge.
Cons
Billing. The billing is not great for anything other than residential or one time jobs. I want each service to have a charge but then it automatically sends a bill when I want to send one bill at the end of the month. So then you can use the recurring bill option but it again will automatically send it out without you getting a chance to update it or add notes. Also, putting a charge in each individual ticket does not count as a "subscription" so when you are running reports you will not see the account listed. There is also not a way to send a bill to someone but not send a service notification. I have a customer that only wants invoices but if I put his email address under "billing", the system will still send him service notifications even if there is not an email address there. Also, the system does not separate pdf for service notification vs invoice. I want the invoice to include a pdf but then the system will automatically attach a pdf of the invoice to the service notification and many times the person receiving the notification should not be the person receiving the invoice. And if the invoice is zero because they get billed at the end of the month, the service notification will include a pdf of a zero dollar invoice which confuses the customer. So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers.
Reasons for Choosing PestRoutes
Features, layout, functions
Reasons for Switching to PestRoutes
May 2019

Response from PestRoutes
Replied February 2020
Thank you for your review, Sharee. Our clients' feedback is very important to us. In regards to billing, we've asked a member of our team to reach out to you with support. If you need anything in the meantime, please contact us directly at (404) 800-7378.
August 2019
Raul from Dos Amigos pest solutions
Company Size: 1 employee
Industry: Individual & Family Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Business owner
Excellent I highly recommend it to all pest control business owners!!!
Pros
Easy to use very updated very helpful!!!
Cons
Maybe pricing could be adjusted to how many users
Reasons for Switching to PestRoutes
This software is made for pest control businesses everything you need will be in Pestroutes!

Response from PestRoutes
Replied August 2019
Raul, thank you very much for your review. As we continue to grow, we depend on our customers' reviews to ensure our customer experience is as great as possible. We're glad to hear you're satisfied with our product and we look forward to our continued partnership with you.
November 2018
Travis from TruForce Pest Control
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
PestRoutes is the best
The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!
Pros
The team behind the software is really what makes the great software it is!
Cons
I couldn't put my finger on any negatives in the capacity that I use them

Response from PestRoutes
Replied December 2018
Thank you so much for the great review!
June 2020
Cliff from HSMM
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Best software company to support your Pest Control Operations
All our top priorities were fundamental parts of the web version and the mobile version. That was at the core decision to go with PestRoutes.
Pros
Their customer support is the best I have experienced.
Cons
Because the software can accommodate complex scenarios like billing other parties, multiple services etc. some of the software is complex.
Reasons for Switching to PestRoutes
We switched for better mobile tools for our technicians.

Response from PestRoutes
Replied July 2020
Thank you so much for your review, Cliff. We are pleased to hear you have had good experiences with our team, and we look forward to our continued partnership.
July 2020
Craig from Aptive Environmental
Company Size: 1,001-5,000 employees
Industry: Veterinary
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
July 2020
Pest Control Software
Mapping issues such as overlapping routes were easy to spot with the color coding scheme.
Pros
It is a user friendly tool for employees of all grades. The mapping was very clear including such things as the zoom.
Cons
This software seemed to crash too much. Sometimes at a key time of day. Also was down for maintenance during office hours. Would prefer any maintenance to be carried out at other times.

Response from PestRoutes
Replied July 2020
Hi Craig - Thank you for the four-star rating and for providing us honest feedback. Hearing your experience and recommendations are what helps our organization grow and improve. We aim to deliver you an excellent experience with PestRoutes. As always, if you need anything, we are happy to assist and you can reach our team at 404.800.7378 or at support@pestroutes.com. Thank you.
October 2018
Robert from Aptive Environmental
Company Size: 1,001-5,000 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Wowed by Pest Routes
It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.
Pros
I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.
Cons
The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.
January 2019
Tony from Mr. Mister Mosquito Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
January 2019
Nice
Pros
WE can do everything on the app from scheduling to billing
Cons
it needs to have more features to help with scheduling and looking up a specific subscription

Response from PestRoutes
Replied January 2019
Thank you for the review! Please know Customer Success is available to answer any questions about features.
December 2016
Sharon from Pointe Pest Control
Company Size: 201-500 employees
Industry: Think Tanks
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Pest Routes review after using it for a year
We started using the software just about a year ago, in December of 2015. A rep came and showed us the basics, answering many questions with the utmost of patience. After the rep left, we had to call into the Pest Routes Customer Service department, many times. The customer service agent and her team of customer service representatives always helped us out, with a smile, despite the repeated questions. If the agent, or her team, couldn't give us an instant answer, they would create a ticket and get back to us. I would recommend this software to anyone running a pest control office. It has so many utilities included in the software, such as various reports detailing types of customers (those who pay with checks/credit cards/cash and how much and often they pay). It also has the ability for customers to leave feedback on the technician (which is also detailed in another report). It's easy for customers to be contacted for any voicemail the office can create beforehand as well as emailing/leaving voice-mails for the customers regarding their next service including time frames. I can go on and on, but I'm sure it's all in their marketing material. Great product with a great customer service/development team!
Pros
The best feature of PestRoutes is the method of notifying customers of their next service. We have the option of SMS (texting), emailing and calling (all optional, at the customer's request).
Cons
I don't like the Paid In Full report, not very functional for those with multiple subscriptions.

Response from PestRoutes
Replied December 2016
Thank you!
October 2018
Ashley from Certified Termite & Pest Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Great Software!
Overall experience has been great - a for sure improvement over Pestpac (except in the scheduling department). The support team is friendly & knowledgeable as well.
Pros
The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want. It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered.
Cons
Scheduling could be improved. If a technician arrives at a stop out of order, it does not put it where he clocked in. We then have to review the QA reports just to see how he checked in. The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example.

Response from PestRoutes
Replied October 2018
Thank you, Ashley! We're so glad the software has made it easier for you to run reports. We'll take your great feedback on scheduling. Super helpful.
January 2020
Aaron from EvoFoam Pest Control
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2020
The only way to go
This software has made day to day operations easy. From the csrs to the techs to the service manager, all can easily use this this software. I highly recommend!
Pros
This software is not only helpful with your day to day routes, making routing your technician easy so they don't have to travel so far in one day grouping the homes that are closer together in one day. Csr work is done with ease making collections and customer info easy to get to and understand. I highly recommend this for small,med, or even large pest control companies.
Cons
I would say I would the app that links to pest routes (tech routes) map the route to each home a lot better. But apparently a new app was created and it is a lot easier to navigate the route through it with a little practice.

Response from PestRoutes
Replied January 2020
Aaron, Thank you for your review and continued partnership. We're happy to hear that you've had a great experience with our platform.
November 2018
Chris from Inman-Murphy Inc
Company Size: 11-50 employees
Industry: Chemicals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2018
Pest Routes advantages
The software has streamlined our service process and eliminates many of the redundancy in any office. Not to mention eliminating a lot of labor cost and printing.
Pros
I like that the software incorporates most all of the tasks we need in one product. routing, billing , sales and communication all in one system. The developers have been able to re tool some of the apects of the software to better serve our specific needs in our business.
Cons
What I liked least originally was that we found it to be geared specifically to one service. This would be pest control services. We on the other hand are built equally on termite and pest control so we had to find work around solutions. As stated on the pros however they have listened and created solutions to better serve customers built as we are.

Response from PestRoutes
Replied December 2018
Thank you for the great feedback. We've got some exciting announcements on the way to address service expansion.
September 2019
Brendon from Environmental Services
Company Size: 1,001-5,000 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2019
Great service
I find that the software is worth the money and would definitely recommend it to a friend.
Pros
I work with over 40 branches. I like that I can easily jump back and forth from branch to branch. This helps with scheduling.
Cons
The software itself could use a facelift. It looks a bit outdated. Sometimes it runs a bit slower than I think it should.

Response from PestRoutes
Replied September 2019
Hey Brendon, Thank you for your feedback. As we continue to grow, our customer experience is very important to us. If you ever need assistance, please don't hesitate to call (404) 800-7378. Also, we are running a referral program with some awesome rewards. If you have anyone you'd like to refer, visit: https://info.pestroutes.com/customer-referral-program
October 2018
MICHAEL from aptive environemental
Company Size: 1,001-5,000 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
I LOVE PESTROUTES
I really have no complaints. I've used other software for my business and when we made the switch to PestRoutes, it has made our lives so much more easier. We don't need as many hired staff either, because of the level of automation and efficiency built into the software.
Pros
PestRoutes is fast, easy to use, and allows us to be highly productive.
Cons
The team is always working on innovating the software. This sometimes can lead to parts going down for a brief time, or errors. However, the support team is awesome! They are highly responsive to anything you bring to them, and listen to suggestions for improvements. I've actually had them implement features from my recommendations.
November 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
3.0
November 2018
After Several Years of Use, We’re Switching
Pros
We’ve enjoyed managing all of our pest control customers using Pestroutes for years. They’ve been good at keeping things organized.
Cons
Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on “fudging our numbers.” Each of our managers has multiple profiles so they can sell in multiple markets, and many of our salesman have multiple seller profiles so they can sell in Utah as well as other places. But Pestroutes says we have one salesman for every profile, which screws up our sales averages for the year.
November 2019
Jess from Thrive Pest Control
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great Program, Fantastic Support
I have had a great experience throughout. A company that cares and listens to its clients is bound for greatness!
Pros
Functionality and Support to implement. They are always improving and accept feedback seriously.
Cons
Has a few redundant features, or sensitive features that can throw things off
Reasons for Choosing PestRoutes
Functionality/programming/price
Reasons for Switching to PestRoutes
Functionality/programming/price

Response from PestRoutes
Replied November 2019
Hey Jess, Thank you very much for your review.
October 2018
Bonnie from Kolibri Pest Services LLC
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
October 2018
PestRoutes Frees Up My Time to Build My Business
As a two-person start-up company, PestRoutes has freed up hours of office time spent managing paper documents and juggling several software programs. It is also improving communication between me in the office and the technician in the field. The best word I have for PestRoutes effect on our business is "streamlined". We are more efficient at the daily tasks which frees up time for the important work of networking to build our business.
Pros
By combining the office functions of scheduling, customer relations, tech communication, and billing, PestRoutes frees me to do the important work of building my business through networking.
Cons
The User Guide within the software is not easily searchable and some of the information is not up to date with the latest version. While my implementation specialist was a good teacher and worked hard to find solutions for me, the response time was often over 24 hours. This made the early days of implementation frustrating.
January 2019
VICTORIA from Exodus
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2019
Best pest control software available
After using the demo for two other software products, the owner of the company and I liked this one the best. In my opinion, this software needs some work, but is the best out there right now
Pros
Great customer service, easy to use. I could access it from the office and the field techs could access it out in the field. It routes calls to save time and mileage. Can track when a field tech is finished with a service call.
Cons
for a small company, its a bit pricey. Doesn't always update service appts. added on later in the day. Not a good option if you want to note strengths of chemicals used and other chemical related information needed at a later date

Response from PestRoutes
Replied January 2019
Thank you for the positive comments. We appreciate your feedback.
January 2019
Janine from Benzel Pest Control
Company Size: 11-50 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Worth every Penny!
The Transition to their programs was amazing. Staff is very helpful and I love that sometimes if the support line can't get the answer right away, they are like hold on just I sec I see one of the developers or the implementation specialist. It's nice that all their staff is like an arm length away and they really strive to get you questions answered right away. Doesn't take days to get things done like others we've had to work with.
Pros
Their program is pretty self explanatory and easy to navigate and now with the ability to communicate with DOW it's like one stop shopping. Can get everything done in one system. Simplified life, which is always a plus.
Cons
The only con I have is that you can't search up accounts by invoice #. Some payments come in with only a invoice # on it and having a search feature with that would be helpful.

Response from PestRoutes
Replied January 2019
Thank your for the review and positive comments. We're honored to have you as a customer!
December 2019
Tiffany from Certified TPC
Company Size: 11-50 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2019
Company Software
My overall experience with this software is fairly positive.
Pros
There are quite a few pros about this software. Notifying customers, scheduling and the ease of setting up a customer in the system is wonderful!
Cons
With quite a few pros comes a few cons. The lead system on the software is not the greatest, customer schedule was not quite commercial friendly at first - but we made it work.

Response from PestRoutes
Replied December 2019
Thank you for your feedback Tiffany. We'd like to know more, so a member of our support team will reach out to you.
October 2018
Alfonso from Tactical Pest Services, LLC
Company Size: 2-10 employees
Industry: Chemicals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
PestRoutes Software
Wonderful!
Pros
I love how user friendly the software is! After using PestPac for a year and a half I was introduced to PestRoutes and haven't looked back. It is so easy to use and makes my job as a small business owner so much easier.
Cons
The one thing I can think of is it would be nice to have some different templates for the different services in the industry such as mosquito and termite.

Response from PestRoutes
Replied October 2018
Alfonso, Thank you so much for taking the time to review us and share valuable feedback. We love your suggestion. Keep them coming.
March 2018
Larry from GreenLeaf Mosquito and Pest
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Best pest Control Software on the market!!
Pros
This a wonderfully automated system. The fact that I am now paperless means alot to us. I really enjoy the ease and depth of the reporting and scheduling has never been easier. I was a Pest Pac user for many years and I am so glad we made the switch to Pest Routes.
Cons
The hardest part of this was unlearning the procedures from our past software provider. It took me a minute to grasp the job pool but when I realized it was not a set appointment but merely a look at whats due.
September 2017
Doug from Certified Termite & Pest Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
PestRoutes has been integral in improving efficiency for our company in both the field and office.
Great reporting, efficiency, and a quick software to learn for end users both in the office and field.
Pros
We love the customer interface, Customer Reviews, Field software TechRoutes, as well as office program. Our old program took a lot of training and time to transition in new employees. With PestRoutes our training time is minimal and the ease of adding customers & scheduling work is so much faster. Our office staff love the ease of getting around the system and quick ability to set things up. You can see technicians progress real-time in the field and there are a lot of reporting that help you truly manage work flow of field personnel.
October 2018
Matthew from Zeroach Pest & Termite
Company Size: 1 employee
Industry: Environmental Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
October 2018
Bait and Switch
Pestroutes was a pretty big disappointment early on. Id just like for any prospective users to realize a few things that are not apparent until you have been using the software for a while. This will be a sort of stream of consciousness list. First of all make sure you ask about credit card processing. Thats a whole separate set of fees that they surprise you with. The graphing tool doesn't work. In fact the tool doesn't even track the stylus or pen or whatever you are using. Invoices will look crazy on mobile devices. When customers respond to me through email their invoices are lust thin strips of text one letter wide that go on for pages. Pestroutes tells me its normal and they can't fix it. My logo on invoices can also take up half a page. They told me that's my fault and I need to resize it. I did and it did NOT help. Their development team just doesn't get things right and that is apparent all through the system. The support staff is very nice and knowledgable but things don't really get fixed. Searching for an invoice number works about 90% of the time and is not a simple matter like it is on other systems. The contract templates are pretty dorky looking and you will need to hire someone (115 an horror so) so change them because of the graphical elements. The mobile app is really tedious and there are many annoying quirks that you will learn to work around. I could go on but I am out of room now.
Pros
Support staff is very nice. I can't say that here is usually much that they have been able to do for me because the problems are usually baked in to the software. They do try though.
Cons
Every feature is half baked. So much of the software seems unfinished.
October 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2019
Great for small companies, less-great for big ones
Definitely has been great overall -- just think the software isn't as geared up for scaling as some other platforms are.
Pros
They really have done just about everything -- you can trust the software and take care of just about everything through their ecosystem.
Cons
For companies with several offices, there aren't as many features geared toward seeing stats from all of them in one place. Not super userfriendly in my opinion.
February 2020
Donnie from Legend Pest and Wildlife Solutions
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great Software Love It!
Great form start on!
Pros
It does everything you need! Plus a lot of other things, from start to finish its the complete deal.
Cons
Some things can be a little complicated.
Reasons for Switching to PestRoutes
It didn’t stack up to pest routes
September 2017
Tami from Certified Termite & Pest Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2017
Amazing customer service, easy to use software. Good functions and great value.
More paperless functionality. No Extra Charges for extra/ new features. Easier scheduling and routing. WAY better pricing over previous software. Good support.
Pros
The document templates are awesome! Easy customer communication, easy reporting, There were a few things that we needed to customize and they worked with us to get it done. The PR team is very innovative and listens to what the customer's needs are.
Cons
There are a few things that we liked in our previous program that PestRoutes doesn't have. However, after using PestRoutes for a few months, it's hard to remember what those where. Mostly small things that we have since adjusted to. The program is not perfect but they always work on those small things when we need them to.
August 2019
Rodger from Certified Termite & Pest Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
August 2019
PestRoutes Works
Pros
It is very easy to use and train. Has a good look
Cons
Optimizer is not as good as I would like when scheduling
Reasons for Choosing PestRoutes
Easiest to use and price
Reasons for Switching to PestRoutes
Easier to use and task functionality

Response from PestRoutes
Replied August 2019
Rodger, Thank you for your feedback. As we continue to grow, our customers' experience is still very important to us. If you need any assistance, please don't hesitate to reach out.
November 2019
Orliomar from Florida Pest Specialists inc.
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
4.0
Functionality
1.0
November 2019
Way too expensive for what it is
Invoicing customers. But too long of a process at best 10min making a receipt for customers and had to pay for per email.
Pros
Routing part is ok. But too expensive for what it is.
Cons
1) $200 per month plus extra for anything phone, text, email. 2) too long to do an invoice for customers. NOT USER FRIENDLY AT ALL. 3) it was told that all products where imputed. But not so ( which was fine but) you have to go through everything and look up what you input in. Looks like there might be a 1000 applications of treatment so you have to hunt down which yours. With quickbooks which you do have input the product also anyway but not $200 a month nor email customers for free.
Reasons for Choosing PestRoutes
Misunderstanding on my behave
Reasons for Switching to PestRoutes
Mistake on my behave have which back

Response from PestRoutes
Replied November 2019
Thanks for your feedback Orliomar. To clarify, emails sent through the system do not incur any additional fees. We will reach out directly to walk you through some additional training to make sure you are able to create your invoices in a timely manner.
June 2019
Tony from Aptive
Company Size: 1,001-5,000 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
Used for sales
Pest Routes has helped us scale while providing additional efficiencies for scheduling, routing, payments, etc.
Pros
Support team is able to customize alot of what I need. Scheduling/routing is easy
Cons
I can't think of anything specific that I do not like about it at the moment

Response from PestRoutes
Replied June 2019
Thank you for the great review! We're honored to have you as a customer.
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
April 2019
Overall User Friendly, but lacking in some features
Pros
That it is pretty easy to learn and navigate.
Cons
That they do not communicate updates very well, and there is no training offered when they release these updates.

Response from PestRoutes
Replied April 2019
Thank you for your product feedback! Your comments regarding communicating updates well and offering training are very impactful. We'll make sure to add both to our future releases.
October 2019
Blake from Preventive Pest Control
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2019
Great application for pest control companies
It was a great product and I was happy with most of the services. Just needed to switch to a more robust software as we grew our business.
Pros
This software is very easy to use and does what is needed for most pest control companies at a great price point. It also works very well for door to door sales in the pest control industry.
Cons
It was lacking some of the more advanced features that we were needing to effectively run commercial pest control services, such as barcoding.
December 2018
Daniella from Pest City
Company Size: 11-50 employees
Industry: Chemicals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
December 2018
Pest Routes Review
The system overall is easy to use and when I have problems the support is very quick to respond and work to resolve my questions or concerns.
Pros
I think that the software is easy to use and manage.
Cons
a new section of the customer account that is not easy to use without losing the information.

Response from PestRoutes
Replied December 2018
Thank you for your feedback. Customer Success is always here to support you.
November 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2018
Pest Routes Review
I've been using pest routes since day one and love the fact that you can easily enter customers, schedule and bill them with the click of a button.
Pros
I like that it will find customers with ease, routing is easy, billing is quick and very simple to send out billing.
Cons
That the templates wont allow a 24 hr shift.

Response from PestRoutes
Replied December 2018
Thank you for the great review!
November 2018
David from Envirocare Pest Control
Company Size: 11-50 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Helped us a great deal
We now have excellent reporting and know where our techs and business are at all times
Pros
Had 15-20 technicians with 10-15 stops a day all having paper schedules. Pest Routes eliminated calls, paper, invoicing etc
Cons
A bit of a learning curve at first, but it’s like anything else

Response from PestRoutes
Replied December 2018
So glad you are happy with the new reports! More on the way.
October 2018
Jason from ClearDefense or GreenShield Pest Control
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2018
Powerful! Simple!
Pros
Being able to get the information I need quickly and in a form that easy to understand.
Cons
Monthly auto billing is difficult to set up and not very intuitive. Cannot schedule monthly services in the future until the current monthly is complete.

Response from PestRoutes
Replied October 2018
Jason, Thank you for the great feedback. We're working on reporting and billing.
December 2019
Josh from Chem-Tech Termite & Pest Control Inc.
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
December 2019
Fieldroutes
Pros
The web based software has been great. It was easy to use.
Cons
The new fieldroutes app is not as user friendly as the old techroutes app and many features in it do not work. I have to use fieldroutes to complete forms because my techroutes app is not working with forms. Then I have to go back to techroutes to finish the service. I am very frustrated with this new app. I have had phone conversation and many emails about this and still haven't fixed the minor problems. In my opinion techroutes seems like what would of replaced fieldroutes. The techroutes app is what made us go with pestroutes. If Fieldroutes was in place last year I do not think we would of chosen Pestroutes.
Reasons for Choosing PestRoutes
The app.
Reasons for Switching to PestRoutes
Web based, and the techroutes app was great. Easy to train people on.

Response from PestRoutes
Replied December 2019
Thanks for your feedback Josh. A member of our support team will be reaching out shortly to assist you.
October 2018
Nick from TruForce
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
PestRoutes
Pros
I like the ease of pestroutes it makes things very easy and streamlined. The integrated review system is great and lets us get the instant feedback we need.
Cons
I think there can be some improvements to the way routing is done. But it is possibly im not using it to its full potential.
October 2018
Travis from Morton's Pest Control, Inc.
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Great Software
Scheduling and rescheduling of customers are better with the software than the old way we were doing things. We have had an overall all good experience with the software.
Pros
It helps my cash flow about 60% that alone is worth the price .
Cons
Printing of reports. I would like to print directly from the report not send to Excel.

Response from PestRoutes
Replied October 2018
Travis, thank you so much for the great review! Cash flow is where it's at. We'll take your suggestion on reporting and see what we can do to improve.
September 2018
Jerome from Viewpoint Pest Management
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
The most user friendly pest management program, PERIOD!
We’ve had experiences with PestRoutes and the support team. They are very responsive and help. I would recommend this program to anyone looking for a pest management program.
Pros
Easy to learn Developers are always improving the platform Integrated credit card processing system Affordable
Cons
Needs graphing for termite inspections and treatments

Response from PestRoutes
Replied September 2018
Thank you for the great review and comments on termite inspections and treatments. It's on the roadmap.
December 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
December 2018
PestRoutes User 18 months
Pros
PestRoutes has great features for tracking, reporting, and automating your business.
Cons
Due to their rapid growth we did not receive much help with implementation. Many of their customer support members were unable to help with basic features of the software and we had to learn on our own.

Response from PestRoutes
Replied December 2018
Thank you for your feedback.We'll work with our Customer Success team to improve the implementation process.
November 2018
BRENT from Empire Pest Defense, LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
best owner decision i've made.
Pros
Ease of use, great way of collecting money, time saved in office cost.
Cons
not much, maybe its has to many features sometimes.

Response from PestRoutes
Replied December 2018
Thanks for the great review! So glad to have you onboard.
January 2019
Aaron from BugBros Pest Control
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
If you're a pest control owner you need PestRoutes
Pros
I like just about everything about this software. We tried a couple others before switching to PestRoutes and it's been awesome.
Cons
I honestly can't think of anything major I would change

Response from PestRoutes
Replied January 2019
Thank you for the great review. We're proud to have you as a PestRoutes customer.
October 2018
Karena from Ecoshield pest control
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2018
Pest routes
Pros
Easy to use. Self explanatory. Easy to train on
Cons
Adds products sometimes without ya adding them
November 2018
Stuart from Complete Pest Management Services
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Year 1 with pest routes complete
We are now starting to use the intelligent routing aspects. Great timesaver.
Pros
Intuitive. Works well with multi users and our tablets in the field with technicians. The customer portal is really good and customers can review past services and/or make payments.
Cons
No QuickBooks access - This is a huge disadvantage.

Response from PestRoutes
Replied December 2018
Thank you for the comments about QuickBooks. We'll take that into consideration as we make improvements to the platform.
February 2019
Matt from Spire Industries Inc.
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
I was hesitant at first
My routing is much more efficient. It allows me to plan and look ahead and track things all with a simple filter. I have all the information I need in order to be able to make decisions to run my business.
Pros
Great value. Great customer support on the backend after the initial sale.
Cons
The sales routes app can be confusing and hard to use. I am a year in and still do not know how to use it.

Response from PestRoutes
Replied February 2019
Thank you Matt!
January 2020
Donna from Crown Pest Control
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great software!
Saves paper and time Holds lots of customers and their information Is simple to read documents
Pros
This software can do a lot of things for a business. I like how it keeps up with customers and stores their information.
Cons
There is so much that can be done on this software, but it is overwhelming and time consuming to learn what can be done with it besides the basics.
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