Pocomos is a cloud-based field service solution targeting users in the pest control industry. Key features include customer management, scheduling and routing applications.
Pocomos can be used on any device. Field workers can create contracts in the field, take payments on their mobile devices and fill out work orders. Users can create calendars that include each job and route, as well as things like scheduled lunch breaks and doctors appointments.
Users can generate reports to monitor progress across their entire company. They also have access to a customer database, where they can build customer profiles. These profiles can include location, service history and billing information.
With Pocomos’ routing tool, users can see a visual map of all their field workers and their routes between jobs. For each route, the map shows how long the route will take to complete and how much revenue will be generated by all jobs on the route. Routes can be named and optimized.
Pocomos is priced on a per user per month basis. It is available worldwide and has been in operation since 2011.
Blair from GreenForce Pest Solutions
Employees number: 11-50 employees
It is easy to use and very clean looking. Also they kind of have most of what you need. If you like average, there perfect.
When we first used pocomos it was great. Integration was painful, but it was a upgrade from our last system. But over time you will find out there are better companies who care more about there customers. There guy who does payment processing wow, alot of huge mistakes. They never fix things you ask, or get back to you in a normal time. They seem to implement system upgrades during business hours. There systems seems to be to simple and need more features. Somethings were thought out well, and others I have no idea who was drunk while programing. So it work with Google maps kind of, and then when you put a geo code in to make life easier. Nope it does not work and sends our techs to the wrong house. I am tired of typing. This is not a company to grow with.
Kyle from Pro Defense Pest Control
Employees number: 2-10 employees
We have been using Pocomos for about 2 years now. It has helped us expand how we run out business. We have been able to provide better Customer services, collect more payments and communicate better between techs and the office.
Ease of processing. Ability to communicate easily between techs and office. Accessability to run office from anywhere. Ease of access for sales reps
Honestly nothing stands out. If there ever is anything of concern they update the software to customize our concerns.
Trent from Vertex Pest Control
Employees number: 501-1,000 employees
We started a new company and checked out multiple software companies and liked the functionality of Pocomos the best. We have been using them for just over 7 months now and have had a few hiccups here and there but the customer support has always been quick to respond and fix the issue. Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer.
We love the ease of use with this software. It hardly took any time at all to get used to the features. We love the remote completion option and the ability to send mass texts/emails to customers.
The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos. The manual Geo-coding wasn't working either which was frustrating.
We have used a few other software options through the years and this one saves us time and money. It majorly cuts down on the number of employees needed without sacrificing good customer service.
Shawn from NaturalCare Pest Solutions
Employees number: 2-10 employees
We had a pretty rough experience with our previous software. POCOMOS has been fantastic! Easy to use and excellent customer service. Onboarding was quick and painless.
Easy to use. Customizable. Autopay integration. Routing is perfect. Paperless is truly possible.
Kirby from Croach
Minimal custom reporting, less sorting ability. Existing reports are deficient. No sales reports. The Payments report is closest you come. Sales tax reports change daily even for prior months. No bulk payment input available, you must go to each customer individually.
Team is (well was) responsive and easy to work with. Product has good direction and some very good features. Underlying databases may need to be reconstructed to go to next level and eliminate current instability (above mentioned tax reports, auto credit card processing always going down, etc)
Jared from Scout Pest Control
I've had Pocomos for about two and a half years now. They were good to start with, but they keep making changes and the software gets better and better. They also have some tools that I haven't seen elsewhere in pest control software. Great software particularly for companies with a residential focus and that have sales reps.
Dan from Falkin Pest Control
Overall, very satisfied. I have been using this software for over 4 months and it's awesome. It allows me to be mobile and run my company from my ipad so I'm not stuck in the office. I love the fact that I can access the software from my Mac at home, my PC at work, my iphone or my ipad, and it works well on all of them. It also offers unlimited users to log in simultaneously, instead of having to pay for a certain number of licences. It has many features that are cutting edge and improve overall productivity. They also have responsive customer service, free training and they are always updating it with new features. Well done Pocomos.
Ryan from Seagull Pest Control
I have used Pocomos in my company ever since its inception. Going paperless and having a system that manages every step in the customer process is one of the best decisions I made for my company. Pocomos is super easy to use, whether it be on my phone, iPad or computer. I would recommend it to anyone who has a pest control company or is thinking about starting one up. Pocomos is already great and they are committed to continued growth and progress so they will only get better.
Tyson from Stride Pest Control
Great product! Constant development. Good price. The only complaint I have is getting more timely feedback on suggested developments and fixes.
Porter from Peak Pest
Pocomos allowed us to grow from startup to a sizeable company (medium-sized by most counts) with very little heavy lifting. It takes care of routing, scheduling, and work orders for us. The best part is allowing us to do a paperless system, and although some of our customers dont want emails, most do, and it allows us to get rid of TONS of paperwork.