Pocomos is a cloud-based field service solution that caters to businesses in the pest control industry. Key features include customer management, scheduling, routing applications and more.

Pocomos helps field workers can create contracts in the field, take payments on their mobile devices and fill out work orders. Users can also create calendars that include different jobs and route, as well as metrics such as scheduled lunch breaks and doctors appointments.

Users can generate reports to monitor progress across their entire company. They also have access to a customer database, where they can build customer profiles that include location, service history and billing information.

With Pocomos’ routing tool, users can see a visual map of all their field workers and their routes between jobs. For each route, the map shows how long the route will take to complete and how much revenue will be generated by the jobs on the route.

Pocomos is priced on a per user per month basis and includes support via phone and email.



26 Reviews of Pocomos Software

Overall rating

4.54 / 5 stars

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Showing 1 - 20 of 26 reviews

January 2019

Laurie from Triple L Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Triple L Pest Control

The BEST customer service! David Tribe is very knowledgeable & helpful.

Pros

I like that all information is automatically saved, ease of moving/rescheduling customers, quick look at individual customer profiles, ease of entering payments & customer notes, customer texting ease of technician access & use, and GREAT customer service!!!!

Cons

I would like to be able to print the monthly job pool, not have to create & name the routes each month.

January 2019

Emerald from Dustin Pest Contol

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great program

Great!! They are updating the program all of the time and continuing to help business grow.

Pros

Very user friendly and you don't have to wait a week to hear back from the staff if you have a question! Twenty minutes tops!

Cons

Need Automatic calling (but I heard it's in the works!!!)

January 2019

Blake from Facilities

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great Pest Control Software

Super happy with the customer service. Help is literally a click away and they are always very helpful and responsive.

Pros

Customer service, functionality on the office side is fantastic. Scheduling appointments and customer contact is very easy.

Cons

Texting is a little difficult in the field but it sounds like that is going to be fixed with the release of the app.

January 2019

Gilesa from Chicago Pests LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Amazing Software, and Support

Pros

I love the Pocomos software, it is very easy to use, and the staff there are so amazing and helpful. I plan on sticking with Pocomos for a very long time as the software has everything my company is looking for wrapped up into one program. If i run into any issues, reaching out to the staff there is easy, and they always solve my problems or answer any questions.

Cons

The only things I wish to see is a way to integrate Square reader into your system, the need for a mobile app (wish is actually in the process of happening now) and lastly, a scheduling portal where customers can schedule appointments themselves (via your website, or the online customer portal).

January 2019

Ryan from Spidexx

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

User for 4 years

This is a great company. Good customer service, good product, and it has only gotten better over the years.

Pros

Easy to use, manipulate route work, or customer data. Paperless, time saving.

Cons

Sometimes updates can cause a glitch or issue during the workday. Maybe update testing should be more stringent?

December 2018

Heather from Stride Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Review

Generally good, it was simple and fast to learn, great customer service

Pros

I like that it's organized and easy to use.

Cons

There are often glitches that cause us to change make some of our automated processes manual for a while. Not a bad thing, but sometime an unpleasant surprise. (Like having to manually check if a customer with a preferred tech is on the right route, instead of being able to trust the system)

December 2018

Katie from Stride Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Pocomos have excellent customer service!

I have had several suggestions for their software development and they have listened to me and I always feel like my feedback is valuable.

Pros

I like the visual maps and visual routes. They are easy to understand. I also enjoy being able to make specific changes and templates designed for our customers and their needs.

Cons

If there is anything I don't like, I tell Pocomos and they fix it pretty quickly. I occasionally run into a small glitch after an update but I expect that after major updates. I expect them to be fixed as well, which they do.

It would be nice if we could see the emojis customers send us. I just assume they are all "thumbs up".

December 2018

Caleb from Crazy Ant Pest Control Inc,

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

highly recommend

I have used them for almost 4 years and use this softwere everyday.

Pros

Great for a start-up because they give you your first 50 customers for free. it alows you to orginise your entire buisness from sales, collections, route, and on and on and on

Cons

It can be complicated because of all the different options. There can be a learning curve.

November 2018

Randy from Integrity Pest Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Pocomos Software Review

Since I have been able to get a hold of a human being to talk to aka our rep I’ll be extremely pleased with the program so far.

Pros

It is user friendly and its functionality

Cons

Haven’t found anything yet to complain about. Some minor stuff they’re working on.

August 2018

RONALD from dab Termite & Pest Solution, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

Amazing support. Great product

Fits great with my growing business.

Pros

When I first started I was able to enter my company information and was able to just get started. Clear and simple to use. Better functions than most software out there. The best customer service and customer support ever.

Cons

No app for this software. It would really help me since I am the only one doing work and scheduling

August 2018

Kraig from Webb Pest Service

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Really good software

Overall, it has been great! I know that it is still a work in progress but for the most part, it’s nice!

Pros

It’s relatively easy to use. I really like the new feature of the SMS TEXT that it sends an alert.

Cons

I wish it would send 2 day out reminder texts automatically.

July 2018

Mike from Insight Pest Solutions AZ

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I like the endless help from the support staff

Pros

I like that servicing and sales is incorporated in the same software and that the support team helps quickly

Cons

I HATE that I have to use their credit card software, it's expensive and communist that they force you to use bottom line payments.

July 2018

William from NaturZone Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Easy, thorough and modern software at reasonable pricing

Ease of use, less expensive and easy to adapt to.

Pros

Can have as many users as needed, pricing is based on active customer base. Runs the same across all platforms. Modern and easy to adapt to.

Cons

There is really nothing I can think of, we have had a few items we wanted changed and they usually respond to our needs in a timely fashion

April 2018

Mark from Wayfare Pest Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Not a bad foray into cloud based pest software

It started us down a longer path until we found what worked best for us. Paperless, cloud integrated software is the goal for most service companies, which this provided.

Pros

It's a fluid system, easily ported to multiple devices/multiple routes. You can access data from any device that can run the app, divide & optimize routes easily, set Technician schedules easily as well from Mobile or PC.

Cons

Pricing is based on number of customers you have. I feel like this is a poor choice, inevitably leading to off-target charges. The customer base is fluid, many are not repeat accounts, & it makes budgeting more difficult.

March 2018

Stephanie from Bugs Bee-Ware Exterminating Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

Friendly and personable employees but the company seems understaffed to take care of its customers.

Pros

I signed up with Pocomos because I liked their easy to read screens and the ease of use that it offered. It takes your business to paperless and "somewhat" automated. You will still have to manually identify who needs an upcoming service notification email and then generate it and the same applies with an advance phone call or text message (so not truely automated). Pocomos gives you the ability to text message customers and the customer can text you back. This system also allows technicians to upload photos to the customer's account which is nice.

Cons

I signed up with Pocomos in Feb 2017 and we planned to go live in May / June 2017. By November 30, 2017 I was still NOT up and going. When I sent my 1st data file to them, it came back to me for a proof read. EVERY customer's information record contained incorrect data. I took 8 weeks to manually do the spreadsheet myself to make sure the data was correct. Once the data was submitted, I was then told that they would only import one service per customer and not each service (I could have saved myself 3 weeks at least if I would have been told this ahead of time). Once my data was in "their hands" there were repeated issues of duplicate customers and data to the point they had to wipe the slate clean and redo it. Once redone, the same problems reoccurred. With no resolution in sight and my data file now 3 - 4 months out of date, I had to let them go. I paid fees and charges to convert to Pocomos and had nothing to show for it. I emailed my Pocomos contacts and asked for a partial refund of my charges and I heard back from NO ONE. While I liked the people at Pocomos very much, they couldn't get the job done. And to end the business endeavor, a simple emailed reply on their behalf would have been nice.

February 2018

Jessica from BugLife Pest Control

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Best Pest Control software available

Pros

That it's user friendly, fast, no conflicts with customers accounts. Very easy to use even for someone who is just starting out.

September 2017

Blair from GreenForce Pest Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2017

It was good in the beginning but over time they don't care about you.

Good stuff

Pros

It is easy to use and very clean looking. Also they kind of have most of what you need. If you like average, there perfect.

Cons

When we first used pocomos it was great. Integration was painful, but it was a upgrade from our last system. But over time you will find out there are better companies who care more about there customers. There guy who does payment processing wow, alot of huge mistakes. They never fix things you ask, or get back to you in a normal time. They seem to implement system upgrades during business hours. There systems seems to be to simple and need more features. Somethings were thought out well, and others I have no idea who was drunk while programing. So it work with Google maps kind of, and then when you put a geo code in to make life easier. Nope it does not work and sends our techs to the wrong house. I am tired of typing. This is not a company to grow with.

August 2016

Kyle from Pro Defense Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great Software

We have been using Pocomos for about 2 years now. It has helped us expand how we run out business. We have been able to provide better Customer services, collect more payments and communicate better between techs and the office.

Pros

Ease of processing. Ability to communicate easily between techs and office. Accessability to run office from anywhere. Ease of access for sales reps

Cons

Honestly nothing stands out. If there ever is anything of concern they update the software to customize our concerns.

Response from Pocomos of Pocomos Software

Replied August 2016

Thanks Kyle for your review!

August 2016

Trent from Vertex Pest Control

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2016

Great software for new company

We started a new company and checked out multiple software companies and liked the functionality of Pocomos the best. We have been using them for just over 7 months now and have had a few hiccups here and there but the customer support has always been quick to respond and fix the issue. Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer.

Pros

We love the ease of use with this software. It hardly took any time at all to get used to the features. We love the remote completion option and the ability to send mass texts/emails to customers.

Cons

The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos. The manual Geo-coding wasn't working either which was frustrating.

Response from Pocomos of Pocomos Software

Replied August 2016

Thanks for your review!

August 2016

Shawn from NaturalCare Pest Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Thank God for POCOMOS!

We had a pretty rough experience with our previous software. POCOMOS has been fantastic! Easy to use and excellent customer service. Onboarding was quick and painless.

Pros

Easy to use. Customizable. Autopay integration. Routing is perfect. Paperless is truly possible.

Response from Pocomos of Pocomos Software

Replied August 2016

Thanks for your review!