About Pointman

Pointman PACT is field service management software for residential plumbing, HVAC and electrical companies. Known for its seamless onboarding process and 24/7 customer support, Pointman helps its PACT members get organized, increase efficiency and stay ahead of their competitors.

Pointman PACT offers software features including scheduling, dispatching, invoicing and reporting. In addition, Pointman PACT offers unlimited, personalized coaching from industry experts. A team of dedicated analysts monitor team performance, review data and offer recommendations, and users also receive support from a community of peers and access to an exclusive group for business owners.

PACT software offers easy integration with QuickBooks and GPS/mobile navigation, as we...


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Supported Operating System(s):

Mac OS, HP-UX, Web browser (OS agnostic), Windows 8, Windows 10

20 Reviews of Pointman

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

December 2018

Tara from Morgan Mechanical

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Still Going Strong

Overall we still love this product. The price is reasonable, Billing is easy, And i love that they ask for our opinions before making any changes. I have been asked a couple times to join in on discussions about coming changes and they have listened to everything i have asked, and are willing to make changes to theprogram to suit our company better. THIS is a great program, Ran by an even better team of people who work there.

Pros

The new updates are great! Just keeps getting better. And still so simple to use, even with some changes.

Cons

Still unable to do time sheets for my techs, (But theyre working on it) And also, would like to have a Notification outside of the app.

Response from Pointman

Replied January 2019

Tara, thank you so much! We¿re thrilled you are loving the new updates, and having so much success. Your feedback has played such a huge role in everything we¿ve done! We¿re honored to have you as a member, and we can¿t wait to keep growing together. Thanks again for the kind words from all your friends at Pointman!

September 2019

jessica from Capital City Garage Door

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Our journey from the beginning!

Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too.

Pros

I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it.

Cons

I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software.

Reasons for Choosing Pointman

It had the exact features I was looking for without a bunch of extra confusion, but ultimately the pricing structure sealed the deal. Not having to pay a large monthly lump sum, nor having to find a separate yet integrated credit card processor, and them just charging a slightly higher percentage on CC transactions allowing me to pay gradually, and according to my business, that specific structure is perfect and I have built my company around it. Now I just want ACH for checks or digital check processing which I have been requesting that from the beginning......one day it will come.

Response from Pointman

Replied September 2019

Jessica, thank you for your thoughtful and insightful review. As you indicated, we have proudly worked with Capital City for many years we've watched you grow in our time together, and you've seen our continual evolution. Some things have changed, and of course, more changes will come. We're so proud that you see Pointman as a company that focuses on user feedback and person-to-person interaction. We will continue to ask for your opinions and concerns in the future, and you know from experience that we'll be listening. Thank you, Capital City, for taking this journey with Pointman!

September 2019

Brittany from T-Mark Plumbing and HVAC

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2019

Field Nimble review

Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman team takes suggestions from the users.

Pros

The layout and color coded jobs. I like that I can look at the schedule and easily see what is on for the day.

Cons

In some cases there are too many steps to do a small task.

Response from Pointman

Replied September 2019

Brittany, thank you for sharing your feedback. T-Mark has been a longstanding member, and we deeply appreciate this partnership. As you know, we continually explore ways to make the user experience even stronger. The entire Pointman team truly values your opinion, and the suggestions you and everyone at T-Mark have made along the way. We are especially pleased to see you recognize our customer service and that you've highlighted the importance we place on listening to our members. Thank you again, and we look forward to working with T-Mark for many years to come!

April 2020

Angelo from Reliable Tech Heating Cooling & Plumbing

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

April 2020

When compared to competitors it's not my 1st choice

Pros

Any software that helps make life easier in our industry is great. The more integrations, the better.

Cons

I this case it did not directly work with our pricing software so we ended up with a competitor FieldEdge

May 2017

Joseph from Gulfside Forklift

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Our overall experience as a company has been GREAT, we can't think of one complaint as a company.

Pros

The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!

Response from Field Nimble

Replied May 2017

Joseph, Wow! We're blown away by your kind words and so happy that you and your team are having such great success using Field Nimble! We promise to keep taking suggestions and helping wherever possible! Thanks again for being a part of the Field Nimble family! The Field Nimble Team