Overall we still love this product. The price is reasonable, Billing is easy, And i love that they ask for our opinions before making any changes. I have been asked a couple times to join in on discussions about coming changes and they have listened to everything i have asked, and are willing to make changes to theprogram to suit our company better. THIS is a great program, Ran by an even better team of people who work there.

The new updates are great! Just keeps getting better. And still so simple to use, even with some changes.

Still unable to do time sheets for my techs, (But theyre working on it) And also, would like to have a Notification outside of the app.

Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too.

I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it.

I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software.

Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman team takes suggestions from the users.

The layout and color coded jobs. I like that I can look at the schedule and easily see what is on for the day.

In some cases there are too many steps to do a small task.

The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!

Better field management all around. I did a fair amount of research on field management software companies, probably did a weeks worth of reading reviews before I made my decision to go with Field Nimble.

The ease of managing my field services. This software has lightened my paper trail tremendously. Before I used Field Nimble I did all my receipts and invoicing out of a notebook. This software has all the features a field service company could ever ask for and they are always adding new and approved updates. From customer management to dispatching the simplicity couldn't be more simple. My customers are always impressed by the clarity and appearance of my invoices. The best feature is the customization of the software to tailor it to my business and industry. I have been thoroughly impressed by the response time from the customer service representatives. The developers of this software has also contacted me to answer and questions or resolve issues! Now that's impressive! Running a business you need a field management software that is reliable and a support group behind that software that's just as reliable and Field Nimble offers only the best.

They have been so great to work with on every aspect. I can't say enough good about my experience with them.

After being introduced to Field Nimble by Pointman, I could tell they had a great product that would benefit my company. My next concern was the onboarding & training. I have tried to work with 3 other field management software companies, but their training & support was inadequate and we never got through the transition from manual field management. Customer representatives assured me they would make sure we had the training we needed to implement their product...And they followed through! The Pointman team has been extremely helpful as we've transitioned to their software & that stands out the most. The software itself has so many useful tools & features & is saving our team a lot of time...and time is money! So grateful to have found this product/company.

There are a few features I'd like to see, but not a big enough deal to stop me from implementing the software.

We have now been able to stop using paper forms that require back office invoicing. The invoices can be sent at the same time the work order is completed!

Ease of use compared to more complicated programs. Simplicity for the tradesman to adapt to from paper forms. Customer Service when addressing any issue regarding the program. Excellent response time either by phone or e-mail!

Initially the learning curve but made easier by the very helpful customer service.

Lots of saved headaches and time!

This is a great product to have. Its easy to use and has saved time on technicians billing. Also for the office staff if not available at office. You can schedule from an I pad or any computer, home hotel, vehicle and when on vacation you have access to the program.

Most issues I've come across were learning experiences that we have overcome. And if there is a function that is needed Field Nimble representatives get buys in finding or adding a Solution. I don't have any cons.

It's easy to manage multiple jobs and employees and keep everything on track and on schedule. It's not quite as user-friendly as I would like but overall it's not bad at all. The customer support has been great.

It's not quite as intuitive as other software programs I have used. The customer support has been very helpful. I do believe this company will continue to make this product better.

Fast, simple, straight forward, accessiable from anywhere and anybody. I belive it has potential to revolutionalize the service industry.

I would like multi organizational overlapping options. Maybe the smaller organizations can make themselves viewable or not to the parent. Also, notifications of accepted proposals and payments made would be dope.

-Reports are extremely detailed -Map showing technician location -Ability to change and add price book without a contacting Pointman Specialist -Notification when a proposal has been accepted -Notification when a payment has been made

-When scheduling a job it takes a bit of time due to all the information it is asking for -Pointman imported our data from our old system and although the job shows up under the customer the notes are not there, which makes it impossible to have the history on our properties. (only a con when just starting out with Pointman as we will build new history over time!) -Unable to attach documents. (supplier invoices per job, property maps)

I switched from a larger sized software company because I felt like overwhelmed. I love FieldNimble because it is easy to use and doesn't overwhelm you with useless features. The interface moves smoothly from dispatching to arrival, creating proposals and collecting signatures, processing payments and the invoice, and completing the job. Whether your coming from a larger sized program, or a paper invoices, your staff will catch on easily.

The simplicity of the software, and how it moves from each component of the service call seamlessly. I also like how the program is updated and worked on constantly without any interruption to my staff.

Some features are still under development, such as communication with Quickbooks and photo uploads.

Field Nimble helps me manage my cleaners, book jobs, manage work orders, invoice clients, manage billing, and get paid faster. I have used other products but this product is very easy to use and helps me with multiple facets of my business. The customer service provided by Greg and Dave was superb when I had some questions. With Greg's expertise, he has been able to guide me seamlessly through each step of the process. Greg and Dave answered all of my questions and has surpassed my expectations with their ability to provide solutions with the software. I'm so excited to have grown my business with Field Nimble. I would highly recommend Field Nimble to anyone in the home services industry.

Easy to Use End-to-End Solution Great Customer Support Very Efficient Robust Software Everything I need nothing I don't

No Cons

Was able to setup and start using my first day! Everything seems to be very well thought out and easy to use. The phrase "so easy a cave man could use it" comes to mind and yet its effective at what you need it to do. Customer Support team is very helpful and the few times I've reached out they have responded very quickly. I've worked with & for companies with CRM's that cost hundreds and even thousands per month and haven't received the level of customer service I've gotten with Field Nimble. Well done Field Nimble team! Well done!

The software has a good flow to it. Its like it knows what your going to ask next. Invoices look really professional as well.

Would like to see an Inventory feature in the future but for the current pricing you can't ask for more bang for your buck.

We couldn't be more enthused with the software. We have been in business for over 20 years, and have utilized the same three part carbon copy invoice / proposals since day 1. As we grew, the paperwork was immense, and the tracking was impossible. This software has allowed us to seamlessly manage our techs in the field, while giving them the tools they need to confidently offer options to the customer. The integration of the program was great, the whole field nimble team was helpful in making sure any questions were immediately answered. Our techs were confident on its use within days of launch. Lastly, and perhaps the most shallow, the software just looks great. The invoicing, the scheduling, the app- it is all very accessible. I had found some other programs to look sort of antiquated, and almost a bit intimidating. I would recommend this program to ANYONE in the industry. Very glad we made the change.

We have changed our scheduling from a paper based system to an on-line system that is very user friendly and the support from Field Nimble has been great. We look forward to continuing to use the scheduling tool.

Ease of scheduling and rescheduling when needed. On-line access from multiple work stations this is really great that I can access the schedule from the shop and office.

The contact information page requires many required fields, I would prefer filling in what I need only.

Less worry about missing jobs or deadlines. Just schedule and forget, the crew takes it from there and gets it done

I like that I can just go in and schedule jobs even far in advance and my crew can see the jobs as they come up without me having to worry about it

The only thing that I don't like about the software is that it would be nice to have some area on the crews app to be able to see the whole week or month at a time

I've been using this software for about over a month now. It's easy to use and there is a great support to back it up. I was in search of a way to store my customer base, schedule jobs and collect credit card payment, the team at Field Nimble are there for you anytime you need them and root you on as you build your business. Thanks again for such a great program. "Integra Air"

Support team

Most issues I've come across were learning experiences that have been overcome.

The software was easy to use and understand.

All of the software issues were solved by the great customer support team.

Any software that helps make life easier in our industry is great. The more integrations, the better.

I this case it did not directly work with our pricing software so we ended up with a competitor FieldEdge