ProntoForms Software


 

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

 

ProntoForms  - Dispatching
 
  • ProntoForms  - Dispatching
    Dispatching
  • ProntoForms  - Incident reporting
    Incident reporting
  • ProntoForms  - Installation and maintenance
    Installation and maintenance
  • ProntoForms  - Signature
    Signature
  • ProntoForms  - Sketch on photo
    Sketch on photo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

80 Reviews of ProntoForms

 

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Software Advice Reviews (2)
More Reviews (78)

Showing 1-2 of 2

Raghav from Adaptrum
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Solves many problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great application for bigger analytics view

Pros

It has a robust feature set and good support as well.
It's a huge plus that the solution supports an unlimited amount of forms.
It is easy to use and it is very stable

Cons

It takes an hour to update Prontoforms when utilizing outside data sources and sometimes the help documents are less than helpful.
Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

Review Source
 
 

harmandeep singh from New York University
Specialty: Information Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Pronto - The Best Mobile Reporting Tool on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.
We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons

I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.
behind the scenes when setting up destinations, etc. can be confusing.

Review Source
 
 
 
Showing 1-20 of 78

Xiao from Icf

February 2018

February 2018

Overall good experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is for the most part very flexible. You don¿t need to code. The data can be exported as xml, Jason format...

Cons

I wish it can have for more flexibility for programmers. Wish when modify the file the modified data can be appended to the extracted file name. Several versions of the same file create more work for downstream automation if the files are needed to be loaded to a database and archived.

Review Source: Capterra
 

Juan from Trilogy Personnel and Land Management
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Great product to work with a different array of forms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep track of my teams activity better.

Pros

Real time inspections are awesome. It allows you to geo track them and stamps the location where it was submitted from.

Cons

only one device per user. Some times it is convenient to go from phone to ipad but I am not able to do this on this unless I buy another license.

Review Source: Capterra
 


February 2018

February 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paperless environment

Pros

Ease of use in terms of customization and implementation unlike other softwares that are in the market. No coding required.

Cons

The white label tends to be expensive so it basically forces you to use their brand but other than that its a great software

Review Source: Capterra
 


February 2018

February 2018

Good tool to keep track of service items.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Recover lost revenue through lost job tickets and service reports.

Pros

I like the step by step process my technicians need to go through before they can submit a form. I also liked the fact that I receive a PDF upon completion of a report by my team.

Cons

The software is a little confusing and hard to setup. I would like a little more instruction through the process.

Review Source: Capterra
 

Rajendra from 1199 SEIU
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy to configure, create forms, create users, create roles, give access, feeding data, API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Signing up the member without using paper form. That avoid the data re-entry.

Pros

I have been supporting the ProntoForms Application from 4 years. All features are very easy to use and manage. All features are very effective. Users iPad might have different forms. Even a forms that has 7 pages, no issue at all. I worked on API to push data for the forms into iPad. Users submit the records and will back to the server to automatic feed into database. Customize whole cycle was great and success. Creating Users, Creating roles, security access, creating form space and forms are very easy. All features to create form are there. Customize forms can be create easily.

Cons

As a software engineer, I don't see any cons on this application. But I see that a user can use either iPad or iPhone. One user cannot use both. If user want to use both there will be two license and two user. If a user can use at least two devices from same license and same user name that will great.

Review Source: Capterra
 

Thomas from Gerdau
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Worked with the pronto forms team to setup inspections for our plant maintenance program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reduction of paperwork from paper inspection forms at the plant.

Pros

Easy user experience on the front end with the iPads
Automatic email notifications and reports of findings
Simple setup of forms online with multiple data entry types available.

Cons

Currently no way to define limits for acceptable/unacceptable data entry (upper/lower limit for pressure for example)
Would like a way to add some formatting to the output reports

Review Source: Capterra
 

JAvier from Health Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Remote users can register all data on forms using their cellular phones and tablets.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It maintains my business running all time. Remote users are able to send data to my office any time from every where

Pros

Easy of use, the forms are easy to fill. as simple as a choose an option. I use different forms for different departments. Several data destinations are excellent.

Review Source: Capterra
 

Mandi from Environmental Pest Service, LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Overall good experience. Great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Real time changes, ability to have forms for different purposes, automatic distribution of forms, use of photos in reports and presentations

Cons

Learning curve to build forms can be difficult. Training other members of my team is time consuming and tedious. There are likely some functions of Pronto that I am unaware of, but due to time restraints, I don't look for these features. Dumping data in excel is easy but organizing the data is time consuming.

Review Source: Capterra
 

Juan Carlos from ALOGIMEX
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Has been very useful we have improved the flow of information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to send alerts to our customers about our service.

Pros

The facility to create or modify forms and adapt them to our needs. The implementation to our branch of work

Cons

Unable to link forms. for example an entry and exit of merchandise with the same reference number. It would be very helpful

Review Source: Capterra
 


January 2018

January 2018

Quick and efficient way to deploy forms to those that need them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to submit forms online and offline is great. When you go from scanning field paper forms to being able to submit them online and create an Excel spreadsheet to even track data, it makes a huge difference.

Cons

The workflow and advanced form creation can be complicated. Seems like there's a lot of help topics, but training videos would be a lot more helpful.

Review Source: Capterra
 

Brandon from AT&T FIBER

January 2018

January 2018

Great Form, very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use! Very simple and easy. The email after with the PDF is very helpful and I save that into a folder for each location. I think that the process is quick and easy now for me using the Pronto forms.

Cons

maybe loading , I think it may have to do with my location and if I am out in the field and a don't get good signal or if I am at the office and get a good signal.

Review Source: Capterra
 

Ayushi from ASU

December 2017

December 2017

Fantastic product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really a good product. Very intuitive and you can get started with it in a very small amount of time.

Cons

Customer support needs to improve. Every time i get stuck, customer support takes a really long time to get things resolved.

Review Source: Capterra
 

Javier from Las Brisas Property Management
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Suit all my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timely forms and paperless archiving

Pros

Forms flexibility. Is highly customizable for any task. Also it can be updated in-house without hiring a new technician.

Cons

Lack of reports (monthly, weekly or daily). Forms are easy to tailored for the business type. So should be the forms reports.

Review Source: Capterra
 

Kerry from Consumer Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The product is fantastic! Customer service can be difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time Savings, and accuracy of paperwork are the biggest things.

Pros

I love that you can customize it to your exact needs. It has saved our field technicians a TON of time not having to fill out redundant paperwork.

Cons

Getting updates done can be time consuming. I don't really understand the admin site, to me it is not very user friendly.

Review Source: Capterra
 


December 2017

December 2017

Easy to use easy to update

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily job cost tracking

Pros

Ease of use when creating or editing forms is fabulous!!! The forms are clean and look very professional as you can upload logo

Cons

Customer service to resolve issues Once I accidentally changed my admin status and took 3 days to resolve

Review Source: Capterra
 

William from Mid America Apartments
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

I've used Pronot Forms for our site audits for the past two years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great tool that has been implemented into my work routine.

Pros

The ease of doing forms in the field and being able to submit them immediately while on site has been the greatest tool in making one of my monthly tasks more efficient.

Review Source: Capterra
 

David from ProBuild/Builders First Source

December 2017

December 2017

We use this program to track quality and safety inspections and is easy to use for our field manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to use, and how fast a new user is able to go up and going,
Good user friendly reports can be scheduled

Cons

One thing that would be nice to be able to do is to click on pictures and view them without having to login as I have employees that receive completed forms and have to enlarge the photos

The only thing that comes to mind is when they took away right for Admins to make certain changes, however, I was able to get back most of them so all is good for now

Review Source: Capterra
 

Tim from KONE Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

helped move our company from paper to electronic with ongoing improvements and efficiencies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to change forms on the fly and have them immediately updated and available for use by a large number of users.

Cons

Setting up destinations, documents, etc. Very confusing unless you're doing it on a consistent basis.

Review Source: Capterra
 

Albert from Carrizo Oil & Gas
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Makes field data capture easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for folks who are not tech savvy. Saves the need to purchase additional software license.

Review Source: Capterra
 

Michele from Jon Richard Limited
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Brilliant, never looked back! Staff love it!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Time saving, data flow and accuracy increased, making processes more streamlined.

Pros

Ease of use and increased efficiency of data flow. More time for staff on shop floor to concentrate on sales

Cons

Not all features available immediately, user can only have on one device. Would like a windows version for office users

Review Source: Capterra
 
 
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