ProntoForms Software


 

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

 

ProntoForms  - Dispatching
 
  • ProntoForms  - Dispatching
    Dispatching
  • ProntoForms  - Incident reporting
    Incident reporting
  • ProntoForms  - Installation and maintenance
    Installation and maintenance
  • ProntoForms  - Signature
    Signature
  • ProntoForms  - Sketch on photo
    Sketch on photo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

87 Reviews of ProntoForms

 

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Software Advice Reviews (2)
More Reviews (85)

Showing 1-2 of 2

Raghav from Adaptrum
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Solves many problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great application for bigger analytics view

Pros

It has a robust feature set and good support as well.
It's a huge plus that the solution supports an unlimited amount of forms.
It is easy to use and it is very stable

Cons

It takes an hour to update Prontoforms when utilizing outside data sources and sometimes the help documents are less than helpful.
Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

Review Source
 
 

harmandeep singh from New York University
Specialty: Information Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Pronto - The Best Mobile Reporting Tool on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.
We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons

I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.
behind the scenes when setting up destinations, etc. can be confusing.

Review Source
 
 
 
Showing 1-20 of 85

Sam from Intelex Technologies

April 2018

April 2018

Prontoforms provides me with a very user friendly experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

I like that it is user friendly, customizable and fairly intuitive. I've used the software for multiple purposes and each time it has proven to be great.

Cons

I wish that some of the logic was more intuitive. Such as some of the skip logic. However, I think that V2 will prove to be quite helpful with this.

Review Source: Capterra
 

Jeremy from Intelex
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

An easy way to collect data in the field that we can use in all reporting aspects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Easy data collection that we can integration with our system to pull data efficiently

Pros

Easy to set up, easy to create data exports out of and utilize the data. We can get everything we need from a field user to report on incidents, inspections, and inventories without additional setup. There are always need advancements coming out that allow us to collect data in a more efficient way too, so we can improve our own processes.

Cons

Conversion to the new V2 version of each form, while very worthwhile, can be a bit cumbersome as you try to reinvent each process. V1 interface can be difficult to select the correct row to edit, but that problem will be going away soon as we shift everything to V2.

Review Source: Capterra
 

Oleksiy from Encana
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Amazing product for mobile form automation. Designed for ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Support

Continuous savings on time and effort. Greater efficiencies. Employee satisfaction.

Pros

This product enables us to collect various field data and feed it into our corporate EH&S, Asset Management and other systems. The forms are easy to build and intuitive to use. This saves a lot of time and effort and avoids the need for paper forms and subsequent manual transcription efforts. The data is also be made available in variety of formats and can be stored on a cloud / FTP and/or delivered via e-mail. The data is also well back-up and, if any of the submissions are lost due to a human error, these can be recovered in no time by anyone with ProntoForms admin credentials. This is a really well thought-out and designed product.

Cons

There is not much to state here. We recently discovered a minor bug related to a non-standard drop-down pre-population step but that was very quickly addressed by ProntoForms, so no longer an issue.

Review Source: Capterra
 

Melissa from Intelex
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Several clients are using it and love it! Easy way to gather inspection info offline from the field

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

It's easy to use. Our customers like the handheld device to enter their data. Plus, Prontoforms customer service is amazing! There is never a wait when I call and they either resolve the issue/question right away or follow-up shortly.

Cons

A few of the functionalities are not that intuitive. But looks like the new version will have several of the functionalities we are waiting for (i.e. hide/show logic dependent on previous questions)

Review Source: Capterra
 


April 2018

April 2018

EMIS System Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Highly configurable, quick start up, excellent technical support. I'm using their platform to collect data and integrate with my clients' databases .

Cons

They can never tell me when their next release is scheduled for. I also can't seem to find their support hours anywhere on their website.

Review Source: Capterra
 


March 2018

March 2018

Really straightforward with a decent feature set.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
Value
Pros

Creating new forms is a breeze and analyzing the results is made very easy with google drive integration.

Cons

The lack of unified logins across devices is a definite drawback that does hinder usability a bit but it is far from a dealbreaker

Review Source: Capterra
 

Xiao from Icf

February 2018

February 2018

Overall good experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is for the most part very flexible. You don¿t need to code. The data can be exported as xml, Jason format...

Cons

I wish it can have for more flexibility for programmers. Wish when modify the file the modified data can be appended to the extracted file name. Several versions of the same file create more work for downstream automation if the files are needed to be loaded to a database and archived.

Review Source: Capterra
 

Juan from Trilogy Personnel and Land Management
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Great product to work with a different array of forms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep track of my teams activity better.

Pros

Real time inspections are awesome. It allows you to geo track them and stamps the location where it was submitted from.

Cons

only one device per user. Some times it is convenient to go from phone to ipad but I am not able to do this on this unless I buy another license.

Review Source: Capterra
 


February 2018

February 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Paperless environment

Pros

Ease of use in terms of customization and implementation unlike other softwares that are in the market. No coding required.

Cons

The white label tends to be expensive so it basically forces you to use their brand but other than that its a great software

Review Source: Capterra
 


February 2018

February 2018

Good tool to keep track of service items.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Recover lost revenue through lost job tickets and service reports.

Pros

I like the step by step process my technicians need to go through before they can submit a form. I also liked the fact that I receive a PDF upon completion of a report by my team.

Cons

The software is a little confusing and hard to setup. I would like a little more instruction through the process.

Review Source: Capterra
 

Rajendra from 1199 SEIU
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy to configure, create forms, create users, create roles, give access, feeding data, API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Signing up the member without using paper form. That avoid the data re-entry.

Pros

I have been supporting the ProntoForms Application from 4 years. All features are very easy to use and manage. All features are very effective. Users iPad might have different forms. Even a forms that has 7 pages, no issue at all. I worked on API to push data for the forms into iPad. Users submit the records and will back to the server to automatic feed into database. Customize whole cycle was great and success. Creating Users, Creating roles, security access, creating form space and forms are very easy. All features to create form are there. Customize forms can be create easily.

Cons

As a software engineer, I don't see any cons on this application. But I see that a user can use either iPad or iPhone. One user cannot use both. If user want to use both there will be two license and two user. If a user can use at least two devices from same license and same user name that will great.

Review Source: Capterra
 

Thomas from Gerdau
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Worked with the pronto forms team to setup inspections for our plant maintenance program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reduction of paperwork from paper inspection forms at the plant.

Pros

Easy user experience on the front end with the iPads
Automatic email notifications and reports of findings
Simple setup of forms online with multiple data entry types available.

Cons

Currently no way to define limits for acceptable/unacceptable data entry (upper/lower limit for pressure for example)
Would like a way to add some formatting to the output reports

Review Source: Capterra
 

JAvier from Health Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Remote users can register all data on forms using their cellular phones and tablets.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It maintains my business running all time. Remote users are able to send data to my office any time from every where

Pros

Easy of use, the forms are easy to fill. as simple as a choose an option. I use different forms for different departments. Several data destinations are excellent.

Review Source: Capterra
 

Mandi from Environmental Pest Service, LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Overall good experience. Great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Real time changes, ability to have forms for different purposes, automatic distribution of forms, use of photos in reports and presentations

Cons

Learning curve to build forms can be difficult. Training other members of my team is time consuming and tedious. There are likely some functions of Pronto that I am unaware of, but due to time restraints, I don't look for these features. Dumping data in excel is easy but organizing the data is time consuming.

Review Source: Capterra
 

Juan Carlos from ALOGIMEX
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Has been very useful we have improved the flow of information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to send alerts to our customers about our service.

Pros

The facility to create or modify forms and adapt them to our needs. The implementation to our branch of work

Cons

Unable to link forms. for example an entry and exit of merchandise with the same reference number. It would be very helpful

Review Source: Capterra
 


January 2018

January 2018

Quick and efficient way to deploy forms to those that need them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to submit forms online and offline is great. When you go from scanning field paper forms to being able to submit them online and create an Excel spreadsheet to even track data, it makes a huge difference.

Cons

The workflow and advanced form creation can be complicated. Seems like there's a lot of help topics, but training videos would be a lot more helpful.

Review Source: Capterra
 

Sonny from Building Materials

January 2018

January 2018

Very easy to use. You can save the information and go back to finish up later if needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can add or delete according to your business needs. Very easy to use. Great customer service help when the program is acting up.

Cons

Wish you can add more pictures in the subject line. Program only allow 5 max. Wish there is more options around the program

Review Source: Capterra
 

Brandon from AT&T FIBER

January 2018

January 2018

Great Form, very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support
Pros

Easy to use! Very simple and easy. The email after with the PDF is very helpful and I save that into a folder for each location. I think that the process is quick and easy now for me using the Pronto forms.

Cons

maybe loading , I think it may have to do with my location and if I am out in the field and a don't get good signal or if I am at the office and get a good signal.

Review Source: Capterra
 

Ayushi from ASU

December 2017

December 2017

Fantastic product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really a good product. Very intuitive and you can get started with it in a very small amount of time.

Cons

Customer support needs to improve. Every time i get stuck, customer support takes a really long time to get things resolved.

Review Source: Capterra
 

Javier from Las Brisas Property Management
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Suit all my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Timely forms and paperless archiving

Pros

Forms flexibility. Is highly customizable for any task. Also it can be updated in-house without hiring a new technician.

Cons

Lack of reports (monthly, weekly or daily). Forms are easy to tailored for the business type. So should be the forms reports.

Review Source: Capterra
 
 
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