ProntoForms software


112 reviews(4.5/5)
112 reviews(4.5/5)

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

112 Reviews of ProntoForms

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My business requires good documentation, and Pronto Forms delivers it.

    Pros

    Easy to design forms just the way I want them, and how I want them work.
    Instantly deploy them my work force.

    Cons

    New version and previous version of help topics are not well separated.
    Smart logic function could give more details about what each does.
    I’d like to see a preview pane open so I can see what I’m building as I go.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Saniya from skoah

    Number of employees: 51-200 employees

    September 2018

    Shop Operations are a breeze

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using fo shop operations and tracking of daily sales. Able to take paper forms and make them accessible digitally. Great for our independent shop owner.s

    Pros

    Super easy to customize and brand for shop use. Easy to give access to our franchisees

    Cons

    Not as intuiative as I would have liked for initial set up, but customer support was very very helpful

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • LUKE from EAST COAST LOGISTICS LLC

    Number of employees: 2-10 employees

    September 2018

    NOT THE BEST BUT GREAT START

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    USING PRONTO FOR MOBILE BILLS,HOUSE BILLS AND TRANSPORTATION LOGISTICS FORMS

    Pros

    SOFTWARE IS SELF TEACHING AND PRETTY SMOOTH ONCE YOURE ACCUSTOMED TO USING SEVERAL TIMES

    Cons

    BUTTONS AND GRAPHICS ARE SMALL BUT COLORFUL. STILL TRYIGN TO FIND A ZOOM

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Cecilia from Akuamart

    Number of employees: 11-50 employees

    September 2018

    Excelent app!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Data base info is used on excell and the bussines inteligence to make reports

    Cons

    Mobile forms format is very short on the side

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Dusty from Watchmen Security Services

    Number of employees: 11-50 employees

    September 2018

    Best Solution for Data Gathering

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Has been great! It took less than 5 mins to sell the product to my team after creating a proof of concept during my free trial. Its also great to have a native iOS app because it works so well.

    Pros

    The design allows for efficient capturing of data from remote employees. We took our Sales process down from a couple day ordeal to a 10 min session with ProntoForms to get a job ready for quoting and production.

    Cons

    I really would like to display photos attached to items for a customer facing quick quoting design. Would be a simple addition to an already great and very polished platform. Also more integrations would be nice as there are some many places to put data these days.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jim from Arktos Incorporated

    Number of employees: 11-50 employees

    September 2018

    One Of The Best Things We Have Done

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use & flexibility. We have a pronto form for many of our daily construction activities and often will create custom forms for specific projects.

    Cons

    File attachment limitation & not able to attach & send videos.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Mark from Layher Pty Ltd

    Number of employees: 11-50 employees

    August 2018

    Pick of the bunch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have only just begun. Easily creating a couple of forms for our Australian operations. Will look for more opportunities to exploit the potential of ProntoForms. Having trialled many other options, I settled on using ProntoForms for the matter of cost effectiveness and broad feature set.

    Pros

    I appreciate the look of the App on Mobile devices.

    Cons

    Web portal not always so intuitive to find settings I am looking for. Though have been able to easily find solutions, using online support articles.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Patricia A from Diversified Maintenance

    Number of employees: 5,001-10,000 employees

    August 2018

    The Best Customizable software out there for mobile forms

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are continuously working with Pronto Forms to make this software the best it can be to suit ours and other companies needs.

    Pros

    That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

    Cons

    I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Kimberly from Greater Dayton Premier Management

    Number of employees: 51-200 employees

    August 2018

    Pronto Forms-Experience and Use of Set-Up for Mobile Forms

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Monitoring work orders; able to access work orders from desktop or mobile device; customer service reps were patient and always available

    Pros

    Able to retrieve reports by using filters

    Cons

    Ease of use was a challenge for me; nothing else.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Alok from CBRE

    Number of employees: 10,000+ employees

    August 2018

    Easy but a little not obvious

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the structure of forms created and also while creating them. V2 gives a lot more clear and attractive look to get going on.

    Once you know how to do things there, it all becomes too easy.

    Cons

    A lot of things aren't obvious enough for someone who is picking it up for the first time. A preview section or something similar would be of use.

    What if I need to copy a form from a given account to a different account. I couldn't find an option to do that.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Joe from Aggora

    Number of employees: 51-200 employees

    August 2018

    Easy to use and effective form building

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    ProntoForms has been a brilliant way of integrating their forms into our everyday jobs and custom built systems. The latest version of the form builder is a very powerful tool allowing you to build complicated forms in no time at all. The forms are easy to use for users and do not require a lot of training before using it out on the job. We can't fault the support team, they answer your questions where possible and will pass on to the appropriate person if required.

    Cons

    Although there can sometimes be issues when the forms are sent/received, the support team are on hand and is generally fixed with ease. Any ongoing issues are passed onto development for fixing.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Andres from Shell

    July 2018

    great and easy to build forms and deploy in a maintenance environment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to build forms and also link them to where you want to see your results/dashboards. Support is always helpful and chat feature is nice

    Cons

    flexibility of what a form looks like on the iPad. Would be nice to make form look differently in terms of design where it looks more like the PDF version

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Prontoforms helps our team easily capture information in an organized an effective way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Professional looking reports, easy to use, easy to update, easy to deploy. The ability to pre-load inspection data prior to performing inspection allows for users to spend less time inputting data that has no value to the inspection besides identifying it.

    Cons

    As far as I know, there is no ability to change colors or theme of a form. I would like the ability to store certain forms in folders on my device, rather than scrolling through a large list of forms that are available.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Durgesh from Dexel Developments

    Number of employees: 11-50 employees

    July 2018

    BEST THING ON MARKET IF YOU WANT TO SAVE YOUR TIME FROM MULTIPLE FORMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use,
    saves paper,
    helps environment
    good customer support
    save time and money.
    cloud storage.

    Cons

    MAybe need to work on improving the conditional logic, sometimes it is very difficult to use it.
    Also providing users the ability to update the font would very help full.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jaime from Superior Pest Control

    July 2018

    Great Program for our Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We get great customer response to there very own custom form! Having that ability to make custom specific for each individual customer is priceless

    Cons

    I find the customer service experience can be a little less than easy to deal with. They prefer to try and fix a problem with video tutial or support links.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • C. J. from Five Star Food Service

    Number of employees: 1,001-5,000 employees

    June 2018

    Great Things Early on

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to integrate our field forms with other platforms like Salesforce to keep information and data clean and fresh in an efficient way. Looking forward to building more and more!

    Pros

    Integrations (Salesforce, SharePoint, etc)
    All-in-One Platform versus connecting via 3rd party APIs
    Reporting & Analytics on platform

    Cons

    Backend could be a little more user friendly and intuitive. Overall its very solid and robust, but easy to get lost and not find what you're looking for immediately as a newbie.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Caryn from NBD

    Specialty: Auto Dealership

    Number of employees: 51-200 employees

    May 2018

    Solving Problems

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    easy to create all data needed for day to day jobs, mobile accessibility is great also, flexibility in all aspects

    Cons

    takes a little too long to update and transfer information between the software and database and where it is held

    This review was submitted organically. No incentive was offered
    Review Source
  • Terrance from UNICO Engineering.com

    May 2018

    ProntoForms has been a great tool for easily gathering field data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The tool and forms are very easy to use. The set up has so much customization built into it. Customer support is terrific. The cost is reasonable.

    Cons

    Can get a bit complex at times to build your own form, but support will help when needed. Professional services rates are decent.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Nathan from RPS Composites

    Number of employees: 201-500 employees

    May 2018

    Very pleased with the entire experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We needed to be able to queue data on mobile devices when wifi/cellular was temporarily unavailable. ProntoForms works great for this.

    Pros

    It's easy to build forms and distribute data without any programming skills. ProntoForms' development team managed our more complex functions and reports. It's a good combination of being able to build our own forms and still have technical resources available when necessary. Support has always been prompt and knowledgeable.

    Cons

    It would be nice for our users to be able to use their license on more than one device at a time. Our inspectors use tablets and phones.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Patrick from Les Idées de Fous

    May 2018

    Straightforward, easy to use, and cross platform compatibility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like that there are many question types and for are available. We also like to be able to annotate and sketch directly on images attachments. The notion of drafts and production versions are very useful also.

    Cons

    ProntoForms is really great to gather and compile data from remote locations easily in a structured manner. It is even possible to send the data in a spreadsheet in Google Drive or in a SharePoint list. One area that could be improved is generating custom Word reports. The DREL templates are not very user friendly and the result is often unreliable.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
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