ProntoForms Software


 

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

 

ProntoForms  - Dispatching
 
  • ProntoForms  - Dispatching
    Dispatching
  • ProntoForms  - Incident reporting
    Incident reporting
  • ProntoForms  - Installation and maintenance
    Installation and maintenance
  • ProntoForms  - Signature
    Signature
  • ProntoForms  - Sketch on photo
    Sketch on photo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

99 Reviews of ProntoForms

 

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Software Advice Reviews (3)
More Reviews (96)

Showing 1-3 of 3

Caryn from NBD
Specialty: Auto Dealership
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Solving Problems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to create all data needed for day to day jobs, mobile accessibility is great also, flexibility in all aspects

Cons

takes a little too long to update and transfer information between the software and database and where it is held

Review Source
 
 

Raghav from Adaptrum
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Solves many problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great application for bigger analytics view

Pros

It has a robust feature set and good support as well.
It's a huge plus that the solution supports an unlimited amount of forms.
It is easy to use and it is very stable

Cons

It takes an hour to update Prontoforms when utilizing outside data sources and sometimes the help documents are less than helpful.
Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

Review Source
 
 

harmandeep singh from New York University
Specialty: Information Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Pronto - The Best Mobile Reporting Tool on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.
We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons

I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.
behind the scenes when setting up destinations, etc. can be confusing.

Review Source
 
 
 
Showing 1-20 of 96

Durgesh from Dexel Developments
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

BEST THING ON MARKET IF YOU WANT TO SAVE YOUR TIME FROM MULTIPLE FORMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use,
saves paper,
helps environment
good customer support
save time and money.
cloud storage.

Cons

MAybe need to work on improving the conditional logic, sometimes it is very difficult to use it.
Also providing users the ability to update the font would very help full.

Review Source: Capterra
 

Jaime from Superior Pest Control

July 2018

July 2018

Great Program for our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We get great customer response to there very own custom form! Having that ability to make custom specific for each individual customer is priceless

Cons

I find the customer service experience can be a little less than easy to deal with. They prefer to try and fix a problem with video tutial or support links.

Review Source: Capterra
 

C. J. from Five Star Food Service
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great Things Early on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to integrate our field forms with other platforms like Salesforce to keep information and data clean and fresh in an efficient way. Looking forward to building more and more!

Pros

Integrations (Salesforce, SharePoint, etc)
All-in-One Platform versus connecting via 3rd party APIs
Reporting & Analytics on platform

Cons

Backend could be a little more user friendly and intuitive. Overall its very solid and robust, but easy to get lost and not find what you're looking for immediately as a newbie.

Review Source: Capterra
 

Terrance from UNICO Engineering.com

May 2018

May 2018

ProntoForms has been a great tool for easily gathering field data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tool and forms are very easy to use. The set up has so much customization built into it. Customer support is terrific. The cost is reasonable.

Cons

Can get a bit complex at times to build your own form, but support will help when needed. Professional services rates are decent.

Review Source: Capterra
 

Nathan from RPS Composites
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Very pleased with the entire experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed to be able to queue data on mobile devices when wifi/cellular was temporarily unavailable. ProntoForms works great for this.

Pros

It's easy to build forms and distribute data without any programming skills. ProntoForms' development team managed our more complex functions and reports. It's a good combination of being able to build our own forms and still have technical resources available when necessary. Support has always been prompt and knowledgeable.

Cons

It would be nice for our users to be able to use their license on more than one device at a time. Our inspectors use tablets and phones.

Review Source: Capterra
 

Patrick from Les Idées de Fous

May 2018

May 2018

Straightforward, easy to use, and cross platform compatibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like that there are many question types and for are available. We also like to be able to annotate and sketch directly on images attachments. The notion of drafts and production versions are very useful also.

Cons

ProntoForms is really great to gather and compile data from remote locations easily in a structured manner. It is even possible to send the data in a spreadsheet in Google Drive or in a SharePoint list. One area that could be improved is generating custom Word reports. The DREL templates are not very user friendly and the result is often unreliable.

Review Source: Capterra
 

Jason from Noble Energy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Use for Observations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Quick, intuitive and not too complicated. The ability to keep forms in draft so you're able to review them before submitting.

Cons

Forms could use more detail and explanation in each of the fields. The word "Event" is used multiple times but unsure if it's an observation, incident, or something else.

Review Source: Capterra
 

Brett from Gulf Distributing and Holdings
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

It's been quite pleasant!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to send out mass blanket surveys to large sales bodies is absolutely essential for what we do. So on that alone, I'm sold!

Pros

How easy it use to set up and post a form and how well it translate to the Mobile Platform. Mobile intration

Cons

It was a bit difficult getting started. While the form itself was easy enough to build on mobile, I didn't feel like it was overly intuitive.

Review Source: Capterra
 

Durgesh from Dexel Developments
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

it's a great tool to do daily form on the field without going through the hassle of papers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

not having to print and manage multiple forms while on the site. Ease of organizing all the forms.
saving printer and paper cost.

Pros

Ease of use, ability to carry multiple forms in your smartphone with just one click.
Once you start using Pronto forms you never have to worry about organizing multiple forms.

Cons

Creating forms and interface while creating it, it's very confusing to use conditional logic while creating forms. the interface could be upgraded to make it more user-friendly

Review Source: Capterra
 

Daniel from ABO

April 2018

April 2018

Amazing solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The API and the mobile APPS. Actually the API is very useful because we use to integrate Prontoforms with external developments.

Cons

The mobile/admin UX & UI is pretty bad. I encourage you to make a complete update with a UX & UI expert designer.

Review Source: Capterra
 

Sam from Intelex Technologies

April 2018

April 2018

Prontoforms provides me with a very user friendly experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is user friendly, customizable and fairly intuitive. I've used the software for multiple purposes and each time it has proven to be great.

Cons

I wish that some of the logic was more intuitive. Such as some of the skip logic. However, I think that V2 will prove to be quite helpful with this.

Review Source: Capterra
 

Jeremy from Intelex
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

An easy way to collect data in the field that we can use in all reporting aspects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy data collection that we can integration with our system to pull data efficiently

Pros

Easy to set up, easy to create data exports out of and utilize the data. We can get everything we need from a field user to report on incidents, inspections, and inventories without additional setup. There are always need advancements coming out that allow us to collect data in a more efficient way too, so we can improve our own processes.

Cons

Conversion to the new V2 version of each form, while very worthwhile, can be a bit cumbersome as you try to reinvent each process. V1 interface can be difficult to select the correct row to edit, but that problem will be going away soon as we shift everything to V2.

Review Source: Capterra
 

Oleksiy from Encana
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Amazing product for mobile form automation. Designed for ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Continuous savings on time and effort. Greater efficiencies. Employee satisfaction.

Pros

This product enables us to collect various field data and feed it into our corporate EH&S, Asset Management and other systems. The forms are easy to build and intuitive to use. This saves a lot of time and effort and avoids the need for paper forms and subsequent manual transcription efforts. The data is also be made available in variety of formats and can be stored on a cloud / FTP and/or delivered via e-mail. The data is also well back-up and, if any of the submissions are lost due to a human error, these can be recovered in no time by anyone with ProntoForms admin credentials. This is a really well thought-out and designed product.

Cons

There is not much to state here. We recently discovered a minor bug related to a non-standard drop-down pre-population step but that was very quickly addressed by ProntoForms, so no longer an issue.

Review Source: Capterra
 

Melissa from Intelex
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Several clients are using it and love it! Easy way to gather inspection info offline from the field

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use. Our customers like the handheld device to enter their data. Plus, Prontoforms customer service is amazing! There is never a wait when I call and they either resolve the issue/question right away or follow-up shortly.

Cons

A few of the functionalities are not that intuitive. But looks like the new version will have several of the functionalities we are waiting for (i.e. hide/show logic dependent on previous questions)

Review Source: Capterra
 


April 2018

April 2018

EMIS System Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Highly configurable, quick start up, excellent technical support. I'm using their platform to collect data and integrate with my clients' databases .

Cons

They can never tell me when their next release is scheduled for. I also can't seem to find their support hours anywhere on their website.

Review Source: Capterra
 


March 2018

March 2018

Really straightforward with a decent feature set.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Creating new forms is a breeze and analyzing the results is made very easy with google drive integration.

Cons

The lack of unified logins across devices is a definite drawback that does hinder usability a bit but it is far from a dealbreaker

Review Source: Capterra
 

Xiao from Icf

February 2018

February 2018

Overall good experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is for the most part very flexible. You don't need to code. The data can be exported as xml, Jason format.

Cons

I wish it can have for more flexibility for programmers. Wish when modify the file the modified data can be appended to the extracted file name. Several versions of the same file create more work for downstream automation if the files are needed to be loaded to a database and archived.

Review Source: Capterra
 

Juan from Trilogy Personnel and Land Management
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Great product to work with a different array of forms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep track of my teams activity better.

Pros

Real time inspections are awesome. It allows you to geo track them and stamps the location where it was submitted from.

Cons

only one device per user. Some times it is convenient to go from phone to ipad but I am not able to do this on this unless I buy another license.

Review Source: Capterra
 


February 2018

February 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paperless environment

Pros

Ease of use in terms of customization and implementation unlike other softwares that are in the market. No coding required.

Cons

The white label tends to be expensive so it basically forces you to use their brand but other than that its a great software

Review Source: Capterra
 


February 2018

February 2018

Good tool to keep track of service items.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Recover lost revenue through lost job tickets and service reports.

Pros

I like the step by step process my technicians need to go through before they can submit a form. I also liked the fact that I receive a PDF upon completion of a report by my team.

Cons

The software is a little confusing and hard to setup. I would like a little more instruction through the process.

Review Source: Capterra
 
 
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