ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.



142 Reviews of ProntoForms

Overall rating

4.65 / 5 stars

Filters:

Showing 1 - 20 of 142 reviews

December 2018

Samantha from Diversified

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great tool for field managers

Pros

Easy to use, ultimately a great tool for employees in the field.

Cons

Sometimes forms get stuck in the "outbox" and you don't know until someone tells you a form is missing.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great tool for plumbing and water restoration.

We use this tool mainly for our estimators to price jobs. We are able to global dispatch updates on pricing guides and be able to see if jobs sell in real time without having to call every salesperson.

Pros

Love the ability to require information to be gathered in the field. This ensures we capture what we need each and every time.

Cons

Can't think of anything, its really fit our needs great.

December 2018

Miguel from KONE Inc

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Good mobile solution

Provided a standarized set of forms which can be centrally and easily maintained avoiding roll out problems and coordination.

Pros

Accessible and highly customizable, user friendly.

Cons

Integration with photos and utilizes high amount of space in phone for the templates

December 2018

Ben from CBRE

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Powerful Platform

I have used ProntoForms for FM and HSE services.

Pros

ProntoForms is a powerful tool that enables me to create rich eForms that are simple to use, have intuitive controls and rich data.

Cons

The back end form design does not allow multiple selection of items, so moving elements is slow

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A great tracking tool!

We are able to assess and review protocols with a very precise form. I love the analytics that we are able to see after the forms are completed.

Pros

The ability to customize very precisely.

Cons

It a little harder to make changes if you are not computer savvy.

December 2018

James from CCS Building Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

ProntoFroms has it all... if you're willing to learn

Love working with the PF team and seeing it at use within my building organization.

Pros

I love the amount of flexibility to operate and ability to create any end product you desire.

Cons

There's a steep learning curve to designing your own PDF's...

December 2018

Emily from Consulting

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Great, versatile mobile program.

Pros

Ease of use! ProntoForms can be used across the board with any skill level. The more technically savvy you are, the better you can maneuver the program and fully utilize its features. Google connections is what makes Pronto that much more valuable to me as I am a heavy Google user. I've worked with several companies introducing ProntoForms and I have successfully been able to create a program utilizing Pronto tailored to each company and their specific set of needs.

Cons

During transition times of heavy updates, problems and errors can arise within the mobile app and the web based portal. It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app.

December 2018

craig from pps

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

fantastic

Pros

easy to create and distribute forms through web portal

Cons

works slightly different with an iphone.

November 2018

Tim from KONE Inc

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

ProntoForms review

Integrating audits with Salesforce will enhance our service delivery process with our customers.

Pros

Ease of creating forms and functionality to connect with outside sources (Salesforce, Microsoft).

Cons

Birst reporting is not consistently accurate and has created issues in our compliance reporting.

November 2018

Alvaro from Evelop

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Very good solution

Pros

Simple to use by the user. Have not had any complaints from the over 100 users we have.

Cons

Option to have a conditional output will make the solution even greater.

November 2018

Nikki from Speedwrench, Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Great working software!

Pros

Ease of use. Great for tracking how the safety programs is being followed and a great tool for follow up.

Cons

There is nothing to report at this time.

November 2018

Jane from Kelly Cove Salmon

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Pronto Forms

Pros

The Ease of Use for the End User, to be able to fill out forms

Cons

the new V2 makes the forms so long when you try to print.

November 2018

Mark from Cooke Aquaculture

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Data forms are more uniform, consistant & accurate

We have always had a problem with delay in data entry. Now that prontoforms is easy to use and connected via mobile network, forms come in on time and in one format set from our form building team. With one person controlling the format and output it makes the process more uniform and organized as well.

Pros

The software is very user friendly from building the forms to entering the forms on the ipad. The process is easy to deploy and manage for all users no matter your level of experience in technology. All forms come in the same format in almost real time. Very few errors now compared to the old methods and also easy to revise and resend when there is an error by user.

Cons

One of our few complaints is the freedom to update and change the form when there is a custom layout attached. The form is then locked which i understand if there are certain changes made it could make the output nonfunctional. There should be a layout builder we could use similar to the form builder. I mentioned this in a previous review and was sent a link to custom layout builder. Will be trying this out and update with my thoughts. Thank you for getting back to me promptly!

November 2018

Jay from Ecofitt

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

ProntoForm

It helps our operation side to gather data electronically, have the functionality to save on our data destination prefrence

Pros

It is pretty straight forward to understand, anyone can create the form

Cons

the software runs great, if Pronto can keep the data submission much longer on their server

November 2018

Delbert from Chief Mountain Gas Co-op

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Best forms ever

Pros

User friendly quick and easy data transfer

Cons

There are no issues with the pronto forms app, maybe notify users of updates and new features sooner.

November 2018

Erika from IN THE DITCH TOWING PRODUCTS

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Purchase Orders

By going mobile with our internal purchasing orders our company has gained some much time and been able to focus on other employee development and projects

Pros

I like that I am able to customize the forms to my needs. I get quick responses when I submit a ticket and when the problem is resolved I get a training as to what caused the issues and how to avoid it in the future.

Cons

What I least like about the software is setting up the forms. I feel like I need more training.

November 2018

Nicholas from Inspect-All

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

ProntoForms Review

Pros

It keeps all of the forms in one place so i can easily choose the form and fill it out.

Cons

There isn’t an option to remove forms on the user side.

November 2018

Jamie from ABC Refrigeration & A/C, Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Pronto review

Been with them a while, great to date!

Pros

Once all setup ease of use, can push out to all our techs almost seamless.

Cons

We dont have any problems, just trying to get away from to save costs

November 2018

Taelor from Highland Powerlines

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Pronto Forms Review

Pronto made it easy for me to create the forms needed for our line of work!

Pros

I like the ability to create forms that fit your needs

Cons

Its a little hard to navigate at first but once you get that hang of it its great!

November 2018

Roger from Greater London Locksmiths

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Revolutionised our business

Pros

We have moved from paper triplicate job sheets which often got lost, took a while to return to the office to manually invoice to a paperless dynamic company. Therefore we invoice much quicker and our cash flow is much better. Customers love to see images / photos of the jobs we do. We can also drill down into the types of jobs we are completing and therefore focus on the most profitable areas of the business.

Cons

It's just the best tool we have but I need to spend a bit more time making it work better for us. Can't say there's much wrong with the way we use it.