ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

Dispatching
Dispatching

Dispatching

Incident reporting

Incident reporting

Installation and maintenance

Installation and maintenance

Signature

Signature

Sketch on photo

Sketch on photo

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



124 Reviews of ProntoForms

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 124 reviews

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Taelor from Highland Powerlines

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Pronto Forms Review

Pronto made it easy for me to create the forms needed for our line of work!

Pros

I like the ability to create forms that fit your needs

Cons

Its a little hard to navigate at first but once you get that hang of it its great!

Review Source: Capterra

Roger from Greater London Locksmiths

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Revolutionised our business

Pros

We have moved from paper triplicate job sheets which often got lost, took a while to return to the office to manually invoice to a paperless dynamic company. Therefore we invoice much quicker and our cash flow is much better. Customers love to see images / photos of the jobs we do. We can also drill down into the types of jobs we are completing and therefore focus on the most profitable areas of the business.

Cons

It's just the best tool we have but I need to spend a bit more time making it work better for us. Can't say there's much wrong with the way we use it.

Review Source: Capterra

Kenton from R.F.Gardiner Limited

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

The move to field reporting

ProntoForms has been assisting us in the successful move to field reporting for a number of years now. We continue to develop both productivity and service offerings to our clients with this solution at the fraction of the cost of a bespoke offering. Truly flexible and reliable.

Pros

Flexibility of provided services, the integration of our own data within questions and the ability to incorporate programming and calculations within the forms.

Cons

Takes a while to understand the terminology of some of the Team and Group settings.

Review Source: Capterra

Brent from DOLC

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Simple

Time. It saves me a lot of time over my prior process.

Pros

Makes my life simple and efficient. This program allows to to do JSA quickly and then monitor for follow up visits.

Cons

Maybe the option to add additional photos.

Review Source: Capterra

Joe from Campus Cooks

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

ProntoForms FTW

It is the first technology implementation that my team has ever consistently been excited to use. It is easy to understand for the end user. Big win for me and my team!

Pros

Ability to integrate with other enterprise systems.

Cons

some of the navigation and naming is not intuitive to the average person.

Review Source: Capterra

Tom from Haddon

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Haddon

We service the Health Care market and timely reporting is a must and ProntoForms from day 1 has been superb

Pros

This is the best and easiest solution to use and create new forms that I have ever used

Cons

nothing to complain about not sure why you would need 40 characters for something that has no cons?

Review Source: Capterra

Clarence from CBRE

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

App worked fine until a few days ago

Eliminating paper logs for refrigerant use makes compliance with EPA regulations automatic. All my retail location information is in the database, so I can submit information without unnecessary typing

Pros

It remembers the log in info so there's no need to enter it every time
I like the swipe feature to navigate the input fields
Easy to upload pictures
The questions are relevant to me and my job
Many details can be entered to make submissions customized
Progress bar at the bottom of page
Home page is simple and easy to navigate
I get an email after every submission
It is easy to edit previous form submissions

Cons

Password reset doesn't work
Support is hard to reach

Review Source: Capterra

John from Nova Biomedical

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

ProntoForms

We have saved time and money going wit ProntoForms - I recommend it!

Pros

The app is very easy to use and we were able to go paperless!!

Cons

Forms get locked and don't allow local, easy updates

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Simple to use, Powerful to scale

Reducing costs and streamlining decisions.

Pros

It is very easy to setup. It integrates with any database

Cons

We needed to support the fixed form fields in portuguese. But it was ok

Review Source: Capterra

Melissa from Van Keppel

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

GREAT HELP

Pros

FAST AND EFFICIENT. EASY TO USE. WILL RECOMMEND

Cons

SOMETIMES TAKES TOO LONG TO RECONCILE...

Review Source: Capterra

Michael from Elite Compression Services, LLC.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Quickest return investment on anything in the tech space

Pros

Ease of use for non tech savvy individuals.

Cons

I truly cannot think of any con that would not be related to my industry.

Review Source: Capterra

Diane from JUDD FIRE PROTECTION LLC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great For All Depts in My Business

Love Pronto Forms for payroll, safety, project management, Human Resources, Purchasing Dept and inventory tracking.

Pros

1. Easy platform enables all our field techs to submit vital information back to the office and management.

2. General contractors require our field employees fill out daily job reports by hand but now they accept our reports in Pronto. We simply add their email address in the distribution.

3. We export timesheet data into Excel and import into our payroll system. O more data entry.

Cons

Would like to make contractual language on our work orders smaller than the rest of the pages.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Love it

My business requires good documentation, and Pronto Forms delivers it.

Pros

Easy to design forms just the way I want them, and how I want them work.
Instantly deploy them my work force.

Cons

New version and previous version of help topics are not well separated.
Smart logic function could give more details about what each does.
I’d like to see a preview pane open so I can see what I’m building as I go.

Review Source: Capterra

Saniya from skoah

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Shop Operations are a breeze

Using fo shop operations and tracking of daily sales. Able to take paper forms and make them accessible digitally. Great for our independent shop owner.s

Pros

Super easy to customize and brand for shop use. Easy to give access to our franchisees

Cons

Not as intuiative as I would have liked for initial set up, but customer support was very very helpful

Review Source: Capterra

LUKE from EAST COAST LOGISTICS LLC

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

NOT THE BEST BUT GREAT START

USING PRONTO FOR MOBILE BILLS,HOUSE BILLS AND TRANSPORTATION LOGISTICS FORMS

Pros

SOFTWARE IS SELF TEACHING AND PRETTY SMOOTH ONCE YOURE ACCUSTOMED TO USING SEVERAL TIMES

Cons

BUTTONS AND GRAPHICS ARE SMALL BUT COLORFUL. STILL TRYIGN TO FIND A ZOOM

Review Source: Capterra

Cecilia from Akuamart

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Excelent app!!

Pros

Data base info is used on excell and the bussines inteligence to make reports

Cons

Mobile forms format is very short on the side

Review Source: Capterra

Dusty from Watchmen Security Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best Solution for Data Gathering

Has been great! It took less than 5 mins to sell the product to my team after creating a proof of concept during my free trial. Its also great to have a native iOS app because it works so well.

Pros

The design allows for efficient capturing of data from remote employees. We took our Sales process down from a couple day ordeal to a 10 min session with ProntoForms to get a job ready for quoting and production.

Cons

I really would like to display photos attached to items for a customer facing quick quoting design. Would be a simple addition to an already great and very polished platform. Also more integrations would be nice as there are some many places to put data these days.

Review Source: Capterra

Jim from Arktos Incorporated

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

One Of The Best Things We Have Done

Pros

Ease of use & flexibility. We have a pronto form for many of our daily construction activities and often will create custom forms for specific projects.

Cons

File attachment limitation & not able to attach & send videos.

Review Source: Capterra

Mark from Layher Pty Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Pick of the bunch

Have only just begun. Easily creating a couple of forms for our Australian operations. Will look for more opportunities to exploit the potential of ProntoForms. Having trialled many other options, I settled on using ProntoForms for the matter of cost effectiveness and broad feature set.

Pros

I appreciate the look of the App on Mobile devices.

Cons

Web portal not always so intuitive to find settings I am looking for. Though have been able to easily find solutions, using online support articles.

Review Source: Capterra

Patricia A from Diversified Maintenance

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The Best Customizable software out there for mobile forms

We are continuously working with Pronto Forms to make this software the best it can be to suit ours and other companies needs.

Pros

That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

Cons

I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

Review Source: Capterra

Displaying 1 - 20 of 124 reviews