Excellent. Support from the Vatix support team has also been excellent and made sure that the implementation of the system and training for our 500 users was slick and hassle free. We are also impressed with the ongoing development work to improve the performance and functionality of Protector. Would highly recommend the product and company

We were looking to replace an outmoded lone working alert system for something that was app based, cost effective and simple to use to keep our front line workers safe while working alone. This we found in the Protector alert system from Vatix. It is so simple to download and can be set up and activated immediately. Its intuitive functionality means that timed alerts can be set, changed and stopped within seconds and its emergency alarm setting is a reassuring function for our staff. Linking to a live location map is an added safety feature and means that our service managers can see at a glance if any issues in the field need attention. It is exactly what we need to support our staff carrying out lone working activities in the community.

The system is exactly what we need to keep our staff safe when lone working

[SENSITIVE CONTENT] helped us to set up with Vatix Protector. He was efficient and supportive and helped to simplify the process. We’re very happy with the product and the service and would highly recommend to others.

The Vatix Protector is exactly what we need. As a charity our support workers are often out late at night and from a safeguarding point of view, I need to know that they are safe at all times. Even when I’m asleep. The Vatix gives us that peace of mind that someone is always available to send help, if necessary. Set up was easy and it was simple to explain how it worked.

We have all found it difficult to know when the product is on or off because of the flashing lights. That’s the only confusing element.

Lone worker protection is what we needed to achieve. This has done it.

Actually it is the hardware that is the most impressive, good quality, robust and simple to operate. The response from the monitoring team is also prompt and professional.

We did have an issue with the QR Code scanning feature on the companion mobile app which lasted a few days, meaning our people couldn't assign the devices to themselves using the mobile app. This was resolved and has since worked fine. The interface is not particularly intuitive to use and the need to switch between the Protector and Admin interfaces to perform certain functions on the users is not clear. Setting up new users and the user portal are hopefully being reviewed to improve the ease of creating new users and to allow some self maintenance by the users i.e. ability to add their own Date of Birth and verification phrase.

Switching from a much older system to Protector highlights how this space has evolved. I have been managing the security of lone workers in retail, leisure and hospitality for over a decade. Switching to Protector was a real step up in capability and ease of use. The implementation was very smooth (we got up and running in a couple of days), and the ongoing engagement reporting has provided helpful reminders when necessary.

We use Protector’s lone worker device called the Safe Pro and the companion app so our people can scan the QR code to link it to their profile. The software has great asset tracking, plus automated alarm reports kept in the digital logbook. The feedback from staff has been positive; they say the device is easy to use, has accurate GPS + clear and loud audio for the alarm calls.

The Safe Pro companion app is great for sharing, but it would be nice to see other information about the status of your devices, like battery life and signal. You can see that on the Safe Pro alarm itself, but it would be nice to have it in the app too.

Easy to use and implementation was very easy thanks to great customer service

No negatives so far and cannot forsee any

We required a simple yet reliable device to look after the wellbeing of our workforce. We found Vatix really easy to use, set-up and train our team on. The software is also simple to get used to and provides all the information require. The sales team and follow up have been helpful and answered our few questions in a timely manner.

After six weeks of usage we are yet to find any flaws in the system or devices, its exactly what we needed.

The system is discreet but effective. It's very easy to set up and ease of use is a high factor which this device meets.

It would be great if there could be a notification system that allows an alert to be prompted to the administrator if the device hasn't been activated by a team member daily.

Amazing product that really works, [SENSITIVE CONTENT] was so supportive and helpful.

reliability, ease of use backed up by great personal service.

If anything the setting up, however this was sorted very proffesionally.

Great so far

I found my way around the system very easily, it is very user friendly. Support was good right from the start

Nothing yet, I was looking for a system that is easy to install and use and found it

We like the ease of use that protector gives our staff .

We did have some teething issues with the set up of phone numbers but this was resolved quickly and efferently .

The ease of set up was a dream which is down to Vatix and its people knowing the needs of its customers. Plus a great account manager [SENSITIVE CONTENT] who was/is always at hand to help us and made the set up and transition so easy. Extremely helpful. In general - the whole customer service team seems very supportive and responsive.

The software itself is easy to use and understand. Responsive Alert Calling Centre and a system to entrust the safety of our workers with when lone working.

The one aspect to the device that would be useful (and only reason scored slightly lower on some of the ratings) is the ability for our front line staff to communicate with the call centre when going into a flat (resident) to note the address and to note how long. GPS is good but won't narrow down a flat within a block for example.

Excellent

We needed a system for lone working. This system is low cost and easy to implement. Has given us a great system to manage lone working for our employees.

There are no real issues with the software.

Simple to use by the lone worker. Unobtrusive when working behind the bar.

Sound quality and lack of volume control on the device.

5 star product & very easy to use.

Easy to use & charges very quickly. A very light device.

Nothing- the software package is very easy to use.

Very satisfied with the product. Groundworkers are using the devices with very few questions being asked on how they work and how to use them.

Products and software are easy to set up, use and administer.

Not noticed any cons yet. Haved used the software to set up devices and view Groundworkers locations, without any issues.

Great product and the support from Vatix has been faultless, any questions are dealt with promptly and the Vatix team are very helpful

Inexpensive system which provides cover for employees who are lone working, very simple to set up once you know where to add the relevant data

Screens are easy to use but not always logical

Excellent

The set up and service has been excellent. My night bakery has set off the device a few times by accident and the response has been very fast. It offers great piece of mind for all.

Nothing, I am very pleased with the product