Generally a good tool that is central to my business operations. Lots of good features that cover the critical aspects of what I need to run my mobile window screen company and a support staff that is available and responsive.

Comprehensive CRM package at a reasonable price

Not easy to customize, some aspects are stilted, different platform versions are inconsistent

Time-efficient , least paperwork more profit!

price, support, offline capabilities, relatively easy to use.

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had.

The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive.

The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal.

Greater control on the work order process and accounting process.

Ease of use and ability to create multiple work orders for the same customer.

I wish you were able to flip easier through the program to access various work orders. When you enter in a work order, I wish this would automatically open up and allow me to see instead of having to flip through the customer. The work order should open up to the proper work order.