RazorSync software


RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing.

RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer.

RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is per month.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

195 Reviews of RazorSync

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Outstanding Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fantastic product, fantastic support. My experience was great!

    Pros

    This is a full-throttle, powerful package for managing service calls. With the multi-platform phone apps, I could schedule, track and communicate with my trucks. I can't say enough good things about it.

    Cons

    Like any new and powerful software, there is a learning curve on this and it is steep for my non-technical guys. It took a while to get them up to speed. The training package is helpful, but it was tough for my older workers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lana from Fernview Farm

    Specialty: Lawncare

    Number of employees: 11-50 employees

    May 2018

    Use the free trial and had a demo.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I liked that during the Demo I explained what we needed as a company and the person that was giving the demo tried to see what other clients had done to see if that would work for us.

    Pros

    I like the routing capabilities. It allotted for driving times between appointments. Very easy to use.

    Cons

    The cost is per user. We really needed a per route system. We have over 25 employees and it is ever changing. We are a landscape and lawn care company. So the per user was a little to pricey for us at this time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    March 2018

    Easy to follow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great system that is really simple. Looks clean and organized. I would highly recommend this crm to any fellow business friend.

    Cons

    Great system that is really simple. Looks clean and organized. I would highly recommend this crm to any fellow business friend.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Great staffing gets users up and going....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works well for small businesses; enters them in the 21st Century technology for a fair price. Does require Smartphones for staff members.

    Cons

    I liked it all; but I was the consultant who bought and installed it. It does change the corporate vibe; from phone bookings to digital but saves the owner a lot of time, manages the scheduling and tracks productivity and travel.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jesseca from gl hunt foundation repair

    February 2018

    beyond easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    love how it is just a matter of taking care of what is on the screen then moving to the next item on your list.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • steve from Climate Controllers,Inc

    Specialty: HVAC

    Number of employees: 2-10 employees

    December 2017

    !st yr with Razorsync

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Price is great, ease of operation is good, just help on history and the PM agreements please

    Pros

    The overall look with the dispatch board is great, the customer database is good on the computer and ease of use, reports are very helpful

    Cons

    Using Tablets and or phones, in the field finding past information is difficult, would love to have maintenance contracts intergrated with emails and sch.?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Diana from Garage Door Repair Co.

    December 2017

    Great and fast customer service. Implements ideas as the field workers need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Merges with Quickbooks. Tracks field employees. Sends invoices. Scheduling is simple and field employees can see their next jobs. Also time clock is very important and easy.

    Cons

    we have a lot of glitches with the phones. needs to be able to take payment for a check on multiple invoices. Swipers have had some issues with taking payment so we have to key in manually which is more costly than swiping.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alisha from Meyers Gambles

    Specialty: Home Appliances / Electronics

    Number of employees: 2-10 employees

    November 2017

    Great! Easy to use!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Making us more money in less time!! I was skeptical at first on switching to a new program and way of doing things but it has definitely paid off! Customer service is awesome too! Always available to answer questions!

    Cons

    Takes an hour or so to get set up in your QuickBooks. Though, it was well worth the money and time spent! No complaints!

    This review was submitted organically. No incentive was offered
    Review Source
  • Jason from Alliance Property Maintenance

    Number of employees: 2-10 employees

    July 2017

    Great product and customer service. Wish i would have had it sooner.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have told 3 companies about you and i think they have signed up

    Pros

    I like it all. Everything they offer is great. It keeps up with all my customers and work orders.

    Cons

    User priced. The fact that you're charged based on the amount of users that use the system wish it was just a flat fee but i understand.

    Review Source: Capterra
  • David from American Painting and More

    July 2017

    Great for central office dispatching

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good for a central office dispatcher, and for sending precise instructions, pics, and job orders to workers in the field.

    Cons

    A little tricky to understand, it has so many features that it seems a little complex to learn and set up...

    Review Source: Capterra
  • Lucine from Plumbing By Bishop

    Number of employees: 2-10 employees

    July 2017

    Awesome Service Business Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is an all encompassing cloud-based platform that allows my company to manage 80% of our business - invoicing, scheduling, contact with field reps, integration with Quickbooks, and more!

    Pros

    I love all the improvements they have made over the last 3 years. This program is so user friendly and fairly versatile.

    Cons

    The are a few quirks or updates that don't mesh with our business needs, but we strive to work around those items. I also have the ability to request the engineering team to consider changing anything that doesn't work on a broad sense.

    Review Source: Capterra
  • Cynde from Stretch Wrap Systems, LLC

    Number of employees: 11-50 employees

    July 2017

    Always can improve but really a great product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All information in one place - it's truly the best product we've found for a customer data base and work order program together.

    Pros

    The ease of scheduling is probably the best feature. Also, like the detail in the customers accounts as well as the ability to add attachments to customer files and work orders, etc.

    Cons

    No sales person listed for accounts, the screen for invoicing is too small and you can't hit return to go to the next line, there is no place for customer PO's on invoices, time sheets could also use some work as well. The employees cannot see their time, it doesn't total up for them and the reports are not easily read.

    Review Source: Capterra
  • Gary from Maricopa Appliance Repair

    Number of employees: 1 employee

    July 2017

    We are constantly pleased with the new functionality that is added and the customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to manage our day very easily, as well as track any customer notes and office notes so everyone involved knows what is going on at all times.

    Pros

    Ease of use. The ability to complete a request from open to invoice easily and the ability to designate bill to and service to addresses, as well as the trackability for repeat customers and problems.

    Cons

    The mobile version Service request vs Call gets a little complicated switching through screens, to try and find information. Additionally, I don't like that I cannot email more than one customer at a time, an invoice when the job is completed.

    Review Source: Capterra
  • John from Expert Appliance Solutions

    Number of employees: 2-10 employees

    June 2017

    We integrate with QuickBooks and it works great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Schedule shows in calendar format and is easy to read. Ability to see technicians' location on a map is very useful. Ability to integrate with QuickBooks is great.

    Cons

    Invoices get created during QuickBooks sync, even if the order is still an open order, not fully invoiced.

    Review Source: Capterra
  • Eddy from DuctMasters USA Inc.

    June 2017

    Have to say that RazorSync is a dream come true.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The scheduling, dispatching, notifications, qboe, payroll, statuses, and reports. All perfect! It all works so well together and very user friendly. My guys use it on tablets and even non tech savvy guys use it with out a hitch.

    Cons

    I wish it could integrate with HubSpot. All it lacks is a means of traking emails and contacts between the staff and customer. A little more of a CRM I suppose.

    Review Source: Capterra
  • Johnny from Dembois Landscape

    Number of employees: 2-10 employees

    June 2017

    overall this software has allowed me to manage my business globally

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    just the overall accountability that Razor provides

    Pros

    There are a few things I like but what I like the most
    1. Scheduling is easy and fast
    2. Sending invoices and service reports is great and the customer love it
    3. the overall accountability Razor provides is awesome

    Cons

    there are only a couple for me, the employee gps tracking isn't as accurate as I would like it to be and there are issues with clocking in and out of work. we have started to use a different software to clock employees in and out of work because the issues, called Time CLock wizard

    Review Source: Capterra
  • Carlos from X-treme Steam

    Number of employees: 2-10 employees

    June 2017

    Just started to use so not really sure what to think.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allows me to keep my customers and employees in track and up to date really a great software. Just need to learn to use.

    Pros

    The functionality of it and how easy it's going to be to track all employees and customers and it syncs with quick books.

    Cons

    Not very easy to start need to take a lot of classes to navigate the website needs to be more user friendly

    Review Source: Capterra
  • Andrew from Mirage Pool Services

    Number of employees: 2-10 employees

    June 2017

    It's the best option for my service company's needs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helps make my employees more organized. They used to lose client sheets and forget to do jobs. Now they have all their jobs in a list and clicking on the job allows them to open the map to get there.

    Pros

    It syncs with QuickBooks Online very well, it is an app so my employees don't have to have a good internet connection to input info, clicking on the address opens maps which makes my employee's life easier.

    Cons

    Sometimes it freezes while syncing and sometimes it duplicates items on work orders. After reinstalling the app everything usually works again. Customer service is helpful fixing issues.

    Review Source: Capterra
  • Ryan from Southwest Integrated Solutions

    Number of employees: 11-50 employees

    June 2017

    So far challenging to keep up with current work status while learning new software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The expectation of eliminating procedures with multiple systems in place and doing all from one source

    Pros

    Quick and easy to keep technicians informed of workflow
    Can be managed from anywhere
    Customer database is very convenient
    Color schemes with the calendar


    Cons

    Sometimes challenging to self learn the software and search topics in help files
    Still learning how to effectively use the time card feature.
    Notification badges on smart phone are not current
    Syncing has to forced each time I open app to gaurintee accuracy
    I would like to know exactly what information is and is not being sent to our customers, email trail/ tracking of sent emails would be awesome

    Review Source: Capterra
  • David from Outdoor Luminosity LLC

    Number of employees: 2-10 employees

    June 2017

    Great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    allows for my wife to see my schedule and for her to be able to take calls and if I'm near the caller she can route me to them.

    Pros

    The ease of managing my scheduled appointments, entering in the clients information, importing and exporting information

    Cons

    Doesn't allow for other "how did you here about us" such as Home Advisor. closest option is google. Should be able to send texts without having cellular provider

    Review Source: Capterra
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