RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing.

RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer.

RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is per month.



197 Reviews of RazorSync

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 197 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

RazorSync is perfect for HVAC/Plumbing companies with 5-7 Field Reps

If you have around 7 users and a fairly standard work flow, this is the best solution out there. It is simple to use and its offline capabilities come in handy.

Pros

The solution is very aesthetic and very simple to learn and use. Scheduling, Dispatching, Invoicing and Customer Management is top notch in this solution.

Cons

The reporting and route optimization feature is pretty rudimentary. The Schedule page becomes hectic if managing over 7 field reps and in general when managing 7 or more reps you find yourself creating workarounds.

Response from RazorSync of RazorSync, LLC

Replied December 2018

Thank you for your review. I would encourage you to 'test drive' our new Ad-Hoc Reporting module as it's likely to exceed your expectations with regard to reporting needs. We're always available to help (877) 675-4395

November 2018

David from Real Estate

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Great idea, just laked the user ease of use

Overall, its note a bad platform, but we chose to go into another direction due to the complexity of the interface.

Pros

Good service, with many features and ability to adapt to a growing company.

Cons

A bit confusing. The user interface takes some getting used too, and the marketing features (SMS, email) are very limited.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Outstanding Software

Fantastic product, fantastic support. My experience was great!

Pros

This is a full-throttle, powerful package for managing service calls. With the multi-platform phone apps, I could schedule, track and communicate with my trucks. I can't say enough good things about it.

Cons

Like any new and powerful software, there is a learning curve on this and it is steep for my non-technical guys. It took a while to get them up to speed. The training package is helpful, but it was tough for my older workers.

May 2018

Lana from Fernview Farm

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Use the free trial and had a demo.

I liked that during the Demo I explained what we needed as a company and the person that was giving the demo tried to see what other clients had done to see if that would work for us.

Pros

I like the routing capabilities. It allotted for driving times between appointments. Very easy to use.

Cons

The cost is per user. We really needed a per route system. We have over 25 employees and it is ever changing. We are a landscape and lawn care company. So the per user was a little to pricey for us at this time.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Easy to follow.

Pros

Great system that is really simple. Looks clean and organized. I would highly recommend this crm to any fellow business friend.

Cons

Great system that is really simple. Looks clean and organized. I would highly recommend this crm to any fellow business friend.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great staffing gets users up and going....

Pros

It works well for small businesses; enters them in the 21st Century technology for a fair price. Does require Smartphones for staff members.

Cons

I liked it all; but I was the consultant who bought and installed it. It does change the corporate vibe; from phone bookings to digital but saves the owner a lot of time, manages the scheduling and tracks productivity and travel.

February 2018

Jesseca from gl hunt foundation repair

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

beyond easy to use

Pros

love how it is just a matter of taking care of what is on the screen then moving to the next item on your list.

December 2017

steve from Climate Controllers,Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2017

!st yr with Razorsync

Price is great, ease of operation is good, just help on history and the PM agreements please

Pros

The overall look with the dispatch board is great, the customer database is good on the computer and ease of use, reports are very helpful

Cons

Using Tablets and or phones, in the field finding past information is difficult, would love to have maintenance contracts intergrated with emails and sch.?

December 2017

Diana from Garage Door Repair Co.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great and fast customer service. Implements ideas as the field workers need.

Pros

Easy to use. Merges with Quickbooks. Tracks field employees. Sends invoices. Scheduling is simple and field employees can see their next jobs. Also time clock is very important and easy.

Cons

we have a lot of glitches with the phones. needs to be able to take payment for a check on multiple invoices. Swipers have had some issues with taking payment so we have to key in manually which is more costly than swiping.

November 2017

Alisha from Meyers Gambles

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Great! Easy to use!!

Pros

Making us more money in less time!! I was skeptical at first on switching to a new program and way of doing things but it has definitely paid off! Customer service is awesome too! Always available to answer questions!

Cons

Takes an hour or so to get set up in your QuickBooks. Though, it was well worth the money and time spent! No complaints!

July 2017

Jason from Alliance Property Maintenance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Great product and customer service. Wish i would have had it sooner.

I have told 3 companies about you and i think they have signed up

Pros

I like it all. Everything they offer is great. It keeps up with all my customers and work orders.

Cons

User priced. The fact that you're charged based on the amount of users that use the system wish it was just a flat fee but i understand.

July 2017

David from American Painting and More

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Great for central office dispatching

Pros

Good for a central office dispatcher, and for sending precise instructions, pics, and job orders to workers in the field.

Cons

A little tricky to understand, it has so many features that it seems a little complex to learn and set up...

July 2017

Lucine from Plumbing By Bishop

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Awesome Service Business Platform

This is an all encompassing cloud-based platform that allows my company to manage 80% of our business - invoicing, scheduling, contact with field reps, integration with Quickbooks, and more!

Pros

I love all the improvements they have made over the last 3 years. This program is so user friendly and fairly versatile.

Cons

The are a few quirks or updates that don't mesh with our business needs, but we strive to work around those items. I also have the ability to request the engineering team to consider changing anything that doesn't work on a broad sense.

July 2017

Cynde from Stretch Wrap Systems, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Always can improve but really a great product.

All information in one place - it's truly the best product we've found for a customer data base and work order program together.

Pros

The ease of scheduling is probably the best feature. Also, like the detail in the customers accounts as well as the ability to add attachments to customer files and work orders, etc.

Cons

No sales person listed for accounts, the screen for invoicing is too small and you can't hit return to go to the next line, there is no place for customer PO's on invoices, time sheets could also use some work as well. The employees cannot see their time, it doesn't total up for them and the reports are not easily read.

July 2017

Gary from Maricopa Appliance Repair

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

We are constantly pleased with the new functionality that is added and the customer service!

We are able to manage our day very easily, as well as track any customer notes and office notes so everyone involved knows what is going on at all times.

Pros

Ease of use. The ability to complete a request from open to invoice easily and the ability to designate bill to and service to addresses, as well as the trackability for repeat customers and problems.

Cons

The mobile version Service request vs Call gets a little complicated switching through screens, to try and find information. Additionally, I don't like that I cannot email more than one customer at a time, an invoice when the job is completed.

June 2017

John from Expert Appliance Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

We integrate with QuickBooks and it works great.

Pros

Schedule shows in calendar format and is easy to read. Ability to see technicians' location on a map is very useful. Ability to integrate with QuickBooks is great.

Cons

Invoices get created during QuickBooks sync, even if the order is still an open order, not fully invoiced.

June 2017

Eddy from DuctMasters USA Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Have to say that RazorSync is a dream come true.

Pros

The scheduling, dispatching, notifications, qboe, payroll, statuses, and reports. All perfect! It all works so well together and very user friendly. My guys use it on tablets and even non tech savvy guys use it with out a hitch.

Cons

I wish it could integrate with HubSpot. All it lacks is a means of traking emails and contacts between the staff and customer. A little more of a CRM I suppose.

June 2017

Johnny from Dembois Landscape

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

overall this software has allowed me to manage my business globally

just the overall accountability that Razor provides

Pros

There are a few things I like but what I like the most
1. Scheduling is easy and fast
2. Sending invoices and service reports is great and the customer love it
3. the overall accountability Razor provides is awesome

Cons

there are only a couple for me, the employee gps tracking isn't as accurate as I would like it to be and there are issues with clocking in and out of work. we have started to use a different software to clock employees in and out of work because the issues, called Time CLock wizard

June 2017

Carlos from X-treme Steam

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Just started to use so not really sure what to think.

Allows me to keep my customers and employees in track and up to date really a great software. Just need to learn to use.

Pros

The functionality of it and how easy it's going to be to track all employees and customers and it syncs with quick books.

Cons

Not very easy to start need to take a lot of classes to navigate the website needs to be more user friendly

June 2017

Andrew from Mirage Pool Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

It's the best option for my service company's needs!

Helps make my employees more organized. They used to lose client sheets and forget to do jobs. Now they have all their jobs in a list and clicking on the job allows them to open the map to get there.

Pros

It syncs with QuickBooks Online very well, it is an app so my employees don't have to have a good internet connection to input info, clicking on the address opens maps which makes my employee's life easier.

Cons

Sometimes it freezes while syncing and sometimes it duplicates items on work orders. After reinstalling the app everything usually works again. Customer service is helpful fixing issues.