RazorSync Software


 

RazorSync is a Web-based field service software solution. It features both mobile and desktop capabilities and utilizes the cloud to store user information.

Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs.

This solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers' schedules and routes on the fly. 

RazorSync is supported on Android and iOS, and is designed for small to midsized field service businesses all the way up to Fortune 100 companies. It is suited for many different types of field service operations, including cleaning services, HVAC, lawncare, and IT/computer repair.

 

RazorSync - Work order detail
 
  • RazorSync - Work order detail
    Work order detail
  • RazorSync - Schedule
    Schedule
  • RazorSync - Customer page
    Customer page
  • RazorSync - Add customer
    Add customer
  • RazorSync - Schedule details
    Schedule details
  • RazorSync - Job map
    Job map
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

186 Reviews of RazorSync

 

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Software Advice Reviews (7)
More Reviews (179)

Showing 1-7 of 7

Jessica from Wright-Bilt Systems
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Never got a demo!

Ease-of-use

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N/A

I scheduled a demo for 10am...... logged into GoToMeeting and called in, per the instructions. Sat there for 15 minutes this morning waiting for a RayzorSync employee to join.... You lost my business just for this alone. If this is how service starts in the beginning, I don't want that kind of service when using the product. First impressions are very important and you guys blew it....

 
 

Diana from Garage Door Repair Co.
Specialty: Other

August 2016

August 2016

Great Software and We've Tried Them ALL!!!!!

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Likes Best

Customer support is FANTASTIC! Above all the rest! Very responsive and they don't make you feel bad if you have a question or suggestion. Constantly updating and improving their software.

Likes Least

Workflow is a bit busy and clunky in the beginning. After you get the system down we started to understand their reasoning and workflow behind the design. Trying out other software made us really appreciate RAZORSYNC.

Recommendations

Be patient at first. Any questions. Put forth the effort into learning the software and applying it to your needs. Don't give up after just a few days. Give it a chance.

 
 

Eric from StyleTours photography and marketing
Specialty: Other

July 2016

July 2016

Great software, a bit clunky, but robust.

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Product Quality

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Value for Money

Likes Best

The software has lots of features. Our rep is very knowledgeable. Nice schedule,dispatch views. Layout is nice.

Likes Least

Clunkiness, too many clicks for simple tasks. Lack of adequate and timely support. Lots of small glitches. Merchant services are impossible. Our clients couldn't figure out the portal or the invoicing and payments. We had to finally use an outside system

Recommendations

Demo lots before you set up and buy. Call and speak to our rep, he is most knowledgeable there.

 
 

Lucine from Plumbing By Bishop
Specialty: Plumbing

May 2016

May 2016

RazorSync is my lifeline and connection to my plumbers and customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is constantly being improved and enhanced. I've seen RS make great strides in the years I have been using this product. The technical support is professional but personable and are usually very timely with their responses to issues. The online help section is pretty informative too.

Likes Least

The support hours are not long enough. When updates are performed to bring new options to the software, we do not always know what has been done, so we end up learning as we go.

I would like to see more options available to the user for data entry purposes, ie: indicating a primary number for call backs; an area for a phone extension, more consistency in how the same feature in different areas work slightly different, ie: the email button in some 'windows' initiate an entry in the customer's note tab indicating an email was sent, to whom/address and the date/time; other email icons don't do that, so I have to go in personally to input the info.

Recommendations

Take your time and read through the Help Section - there are a lot of tips and tricks there! It's a great program, and it gets better all the time.

 
 

Seth from Seth Maurer Landscaping
Specialty: Lawncare

April 2016

April 2016

too complicated yet not enough details

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Functionality

Product Quality

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Likes Best

Overall mapping is good. Syncing with phone is good, especially when you are in an area with little service.

Likes Least

You can mark jobs as en route, on site, complete, etc. It tracks the time for en route and on site, but there is no report to show you the specific time for a specific job. Yes, you can do a detailed time card report, but that is worthless and doesnt even total the time for a job...just for the day or timeframe selected. There should be a way to track the hours for a specific job, either a total or per employee.

They start off seemingly great, but then it all goes downhill. I have over 20 hours into setup and getting my 7 employees on board and it was all a waste because of certain simple features that don't exist. Yet, the software does so much. Sometimes, doing so much means that all of the extras arent perfected or arent worth the investment.

Recommendations

Ask tons of questions and don't let them say that there is a way to do something but it is just a work around. If it cant do exactly what you want and they say "well, you can just do it this way" then walk away.

 
 

Gary from Cincinnati Alarm Systems, Inc.
Specialty: Safety & Security

February 2016

February 2016

Poor Quickbooks Integration. Sales Rep with poor integrity

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Functionality

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Likes Best

Seems like a good product if you're only using it for service calls.

Likes Least

Purchased product on the free trial. The more questions we asked our sales rep the more we were told to buy the training and they would answer our questions, hardly a free trial, should have aborted after that sign. Chalked it up to a new inexperienced rep. Bought the product based on customer reviews and the functionality the sales rep said it had. Huge mistake. Purchased their technical set-up to streamline the start-up. Had over 30 hours into the set-up only to discover from their technical team that the product has limited integration into Quickbooks, does not keep technicians time and can't record hours/job. Their technical support representative informed us that he receives the same complaint we registered frequently and they lose customers all the time at that point of their onboarding process. They refunded our money, but wer're out the hours. I don't normally write reviews, but hopefully it will save someone else the agony and expense.

Recommendations

Their process is designed to hide their flaws and they attempt to get you to accommodate their poor functionality and lack of QuickBooks Integration after you invest huge amounts of time into the set-up. You are left asking how much functionality loss can we live with. Ask for recommendations from new customers and call them.

 
 

Gary from HC Global
Specialty: Communications

March 2015

March 2015

Razor Sync - Great Product and Pricing for Small Service Oriented Bus.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program is easy to use even for those who struggle with the computer. I have been using it for over 2 years and my staff love it. All my techs use iPads in the field and they can see their daily job load, complete while at the job site and have the customer sign the iPad accepting the completed work. Once they do this, we are able to generate an invoice and get this out to them via mail or email. The best thing about RS is their responsiveness to questions. I no sooner send a request for clarification then my phone starts ringing. The guys/gals are knowledgeable and speak ENGLISH. Pricing is very good as well. I can adjust up and down as my tech compliment changes and can reduce my overall costs just like that. There's no contracts or long term relationships.

Likes Least

The product could be a bit more easier to use to assign jobs via an iPad. Sometimes the app crashes.

Recommendations

It's well worth the time to invest in looking at this product. It's great for small businesses.

 
 
 
Showing 1-20 of 179

Jason from Alliance Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great product and customer service. Wish i would have had it sooner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

I have told 3 companies about you and i think they have signed up

Pros

I like it all. Everything they offer is great. It keeps up with all my customers and work orders.

Cons

User priced. The fact that you're charged based on the amount of users that use the system wish it was just a flat fee but i understand.

Source: Capterra
 

David from American Painting and More

July 2017

July 2017

Great for central office dispatching

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Good for a central office dispatcher, and for sending precise instructions, pics, and job orders to workers in the field.

Cons

A little tricky to understand, it has so many features that it seems a little complex to learn and set up...

Source: Capterra
 

Lucine from Plumbing By Bishop
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Awesome Service Business Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

This is an all encompassing cloud-based platform that allows my company to manage 80% of our business - invoicing, scheduling, contact with field reps, integration with Quickbooks, and more!

Pros

I love all the improvements they have made over the last 3 years. This program is so user friendly and fairly versatile.

Cons

The are a few quirks or updates that don't mesh with our business needs, but we strive to work around those items. I also have the ability to request the engineering team to consider changing anything that doesn't work on a broad sense.

Source: Capterra
 

Cynde from Stretch Wrap Systems, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Always can improve but really a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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All information in one place - it's truly the best product we've found for a customer data base and work order program together.

Pros

The ease of scheduling is probably the best feature. Also, like the detail in the customers accounts as well as the ability to add attachments to customer files and work orders, etc.

Cons

No sales person listed for accounts, the screen for invoicing is too small and you can't hit return to go to the next line, there is no place for customer PO's on invoices, time sheets could also use some work as well. The employees cannot see their time, it doesn't total up for them and the reports are not easily read.

Source: Capterra
 

Gary from Maricopa Appliance Repair
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

We are constantly pleased with the new functionality that is added and the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
Value for Money
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Support

We are able to manage our day very easily, as well as track any customer notes and office notes so everyone involved knows what is going on at all times.

Pros

Ease of use. The ability to complete a request from open to invoice easily and the ability to designate bill to and service to addresses, as well as the trackability for repeat customers and problems.

Cons

The mobile version Service request vs Call gets a little complicated switching through screens, to try and find information. Additionally, I don't like that I cannot email more than one customer at a time, an invoice when the job is completed.

Source: Capterra
 

John from Expert Appliance Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We integrate with QuickBooks and it works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Pros

Schedule shows in calendar format and is easy to read. Ability to see technicians' location on a map is very useful. Ability to integrate with QuickBooks is great.

Cons

Invoices get created during QuickBooks sync, even if the order is still an open order, not fully invoiced.

Source: Capterra
 

Eddy from DuctMasters USA Inc.

June 2017

June 2017

Have to say that RazorSync is a dream come true.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The scheduling, dispatching, notifications, qboe, payroll, statuses, and reports. All perfect! It all works so well together and very user friendly. My guys use it on tablets and even non tech savvy guys use it with out a hitch.

Cons

I wish it could integrate with HubSpot. All it lacks is a means of traking emails and contacts between the staff and customer. A little more of a CRM I suppose.

Source: Capterra
 

Johnny from Dembois Landscape
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

overall this software has allowed me to manage my business globally

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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just the overall accountability that Razor provides

Pros

There are a few things I like but what I like the most
1. Scheduling is easy and fast
2. Sending invoices and service reports is great and the customer love it
3. the overall accountability Razor provides is awesome

Cons

there are only a couple for me, the employee gps tracking isn't as accurate as I would like it to be and there are issues with clocking in and out of work. we have started to use a different software to clock employees in and out of work because the issues, called Time CLock wizard

Source: Capterra
 

Carlos from X-treme Steam
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Just started to use so not really sure what to think.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
Value
Support

Allows me to keep my customers and employees in track and up to date really a great software. Just need to learn to use.

Pros

The functionality of it and how easy it's going to be to track all employees and customers and it syncs with quick books.

Cons

Not very easy to start need to take a lot of classes to navigate the website needs to be more user friendly

Source: Capterra
 

Andrew from Mirage Pool Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

It's the best option for my service company's needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Support

Helps make my employees more organized. They used to lose client sheets and forget to do jobs. Now they have all their jobs in a list and clicking on the job allows them to open the map to get there.

Pros

It syncs with QuickBooks Online very well, it is an app so my employees don't have to have a good internet connection to input info, clicking on the address opens maps which makes my employee's life easier.

Cons

Sometimes it freezes while syncing and sometimes it duplicates items on work orders. After reinstalling the app everything usually works again. Customer service is helpful fixing issues.

Source: Capterra
 

Ryan from Southwest Integrated Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

So far challenging to keep up with current work status while learning new software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The expectation of eliminating procedures with multiple systems in place and doing all from one source

Pros

Quick and easy to keep technicians informed of workflow
Can be managed from anywhere
Customer database is very convenient
Color schemes with the calendar


Cons

Sometimes challenging to self learn the software and search topics in help files
Still learning how to effectively use the time card feature.
Notification badges on smart phone are not current
Syncing has to forced each time I open app to gaurintee accuracy
I would like to know exactly what information is and is not being sent to our customers, email trail/ tracking of sent emails would be awesome

Source: Capterra
 

David from Outdoor Luminosity LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

allows for my wife to see my schedule and for her to be able to take calls and if I'm near the caller she can route me to them.

Pros

The ease of managing my scheduled appointments, entering in the clients information, importing and exporting information

Cons

Doesn't allow for other "how did you here about us" such as Home Advisor. closest option is google. Should be able to send texts without having cellular provider

Source: Capterra
 

Parri from LA1CONNECT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We have been using RazorSync for a few years now and this program has helped with our workflow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to keep track of employees and jobs. This software helps to run our business in a more organized manner.

Pros

Our scheduled jobs are easily accessible wherever we are. It is easy for our employees to use. Our employees are able to use this software as a time clock. As a business owner we are able to pull up the jobs each employee takes part in on a daily basis. We are able to see billable time versus down time. We are able to store notes for the customer that helps keep a log of the type of equipment they have. RazorSync is affordable for small businesses. We use all of these things to set us apart from other small businesses. We try to think BIG! That is why we use RazorSync.

Cons

Our company does not have a time frame or a day for most jobs. They are not all scheduled. We have to manually move jobs over to the next day if they are not completed or unassigned.

Source: Capterra
 

David from Wild Trappers

June 2017

June 2017

Great software for my new business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

I find the software easy to use and appreciate how easily it relays info with quickbooks. The mobile app is extremely helpful for my crew.

Cons

I do wish the recurring service option were capable of being set indefinitely. Having to re-enter every few years will be cumbersome.

Source: Capterra
 

Amy from 1st Heating and Cooling
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We have been very satisfied with the training and usage of the program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Tracking of techs and client follow up. As well as techs being able to access customer information in notes portion

Pros

The system has allowed us to book and follow techs service appointments. We have not utilized the invoicing or quickbooks integrations system as of yet.

Cons

Recently photos that were uploaded into the attachments disappeared. The apps that were downloaded onto the techs phones locked up there phones and they have not been able to use it. They unfortunately will have to upgrade there phones in order to use the program

Source: Capterra
 

Vince from Guaranteed Home Improvement
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great company, awesome support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Any information i need regarding my clients and company is at my finger tips 24/7.

Pros

Dispatching simplified and user friendly, there many updates that have occurred thru the years which has made razorsync the best.

Source: Capterra
 

Daniel from Accumax Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

From invoices to quotes makes the job faster and easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ability to email quotes and invoices , customer notifications. Stores all the information for future recall. Ability to save all invoices, notes, quotes .. no more paper ..it`s fantastic

Cons

System creates duplicates of invoices under attachments, used to make 4 of the same invoice, now we are down to 2 but we constantly have to clean up the attachments

Source: Capterra
 

Chris from Vogel Appliance Service
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall we like the service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Scheduling service calls for our technicians.
Also, in the 'more about you' section, under Industry.. Seems like something like 'appliance repair' which is what we do should be there... Even HVAC, and plumbing isn't listed... I would have thought that would be the three most popular users of this software

Pros

We like the interface mostly, as the admin I like being able to tell where my techs are at . The PC experience is easy enough to use and all info is simple to find.

Cons

Its a bit 'clunky' at times. Alot of scrolling between different fields and panels seems unnecessary.
The mobile app is also a bit slow to use. Lots of different clicks just to set up one service request. I would be happy to explain if someone were to call me.

Source: Capterra
 

Butch from Screenmobile of the Piedmont
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

RazorSync has been a useful tool. There are some enhancements that would make it better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Support
Pros

Multiple platforms supported. Responsiveness of the support team and willingness to help and answer questions.

Cons

Needs some improvements in synching to iPhone and iPad. Auto synchronize never happens. Also the ability to split payments across service requests and other work orders without having to re manipulate them to accommodate a single payment from a customer.

Source: Capterra
 

Josh from Erdye's Pest Control LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Super simple software, amazing customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

This product has made our company more efficient and has helped us grow quickly with few growing pains!

Pros

Ease of use. This software is so simple to use and was by far the easiest software of its kind we tested to set up and get running. It took about 4 mins to import all of our 1500 customers and we were up and running. Customer service is the most important part of our business and Razor Sync hits it out of the park, they are always there to help should a problem arise or if you have a question.

Cons

Limited routing ability, but I'm told they working to improve it, don't like the weekly job calendar view, a few to many steps to schedule recurring services with pricing.

Source: Capterra