--- title: "RazorSync Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RazorSync. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RazorSync is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/razorsync-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [RazorSync](https://www.softwareadvice.com/field-service/razorsync-profile/) / RazorSync Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/razorsync-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/razorsync-profile/alternatives/) # RazorSync User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 487 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 243 reviews (50%) - 4 stars: 167 reviews (34%) - 3 stars: 62 reviews (13%) - 2 stars: 12 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - However, once we stop having the internal page down errors and all other issues, we tend to experience daily it will get better. - Easy to use and has a good flow. - Information is accessible able and well labeled. ### Most mentioned cons - The county never matches the town. When creating reaccuring payment you have to manually input the amount for each work order even when the reassurance is set on a work order with all the proper information. - inventory was hard to track compared to other systems - How do you have to add a whole Nother step to get to your work orders or your work details and if the app does not load or completely load I have removed it from my phone and put it back in my phone. ## RazorSync customer reviews Showing reviews 1-25 of 487 (page 1). ### Prices keep rising - Overall rating: 3/5 - Reviewer: Dawn L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We needed a system to be able to remotely look up our customers information and scheduling and this did that #### Cons The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software. #### Reasons for choosing RazorSync My husband liked razor sync better so thats what we went with. Now we wish we'd chosen otherwise with prices rising every time we turn around. --- ### What I would like have added or changed - Overall rating: 5/5 - Reviewer: Pavel S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great #### Cons I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client? #### Reasons for choosing RazorSync Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis. #### Vendor response Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. Replied November 2019 --- ### Very good in theory but only mediocre in execution - Overall rating: 3/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ultimately, RazorSync works well enough for our business to function and depend on it for the essentials. The GPS functionality at its best is not dependable but at its worst, just does not work. I have spent hours speaking to the engineering team to no avail. The customer support is fantastic, however, and will take the time and are available for generous hours throughout the day. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent customer service, a lot of features, good comprehensive data banks, limitless storage for data, a lot of customization options #### Cons Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface --- ### I wear all the hats - Overall rating: 5/5 - Reviewer: Scott R. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility of the invoice entries. I can edit as needed. #### Cons I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services #### Reasons for choosing RazorSync RazorSync is a bit better when cellular is not available #### Reasons for switching to RazorSync Mediocre customer service, cluttered, un-editable service items, #### Vendor response Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again! Replied September 2023 --- ### Okay software for the price - Overall rating: 4/5 - Reviewer: Brianna H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere. #### Cons The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it. #### Reasons for choosing RazorSync It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs. #### Reasons for switching to RazorSync Wintac was not a cloud based software and we wanted an ap for our field employees to use. #### Vendor response We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having. Replied March 2021 --- ### Makes our business work... - Overall rating: 3/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be. Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request. Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements. #### Cons It is really tricky navigating and opening past work orders and invoices to view history. Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export. #### Reasons for switching to RazorSync Razorsync offered more options that suited our operation better and made us more efficient. #### Vendor response Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!! Replied November 2019 --- ### LOVE IT! - Overall rating: 5/5 - Reviewer: BRENDA C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me. #### Cons I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only. #### Reasons for choosing RazorSync They just fit my small business so much better. They never treat me like I'm a small business. #### Reasons for switching to RazorSync It was way to expensive. It didn't start that way but within 2 years it went up almost 10 times as much. I don't know if RazorSync has ever gone up in price and I can function a lot better knowing they aren't killing me in price. #### Vendor response Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us. Replied April 2021 --- ### Has Potential - Overall rating: 3/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We see that a CRM program would be tremendously helpful to our business, but unfortunately RS is costing a lot of man hours to resolve quirks and glitches, only to have new ones come up. Customer support is usually very helpful - but there are limitations with this software. It just eats up so much of our employee time and energy to keep it working for us. We are on the lookout for something else. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It is easy to see how navigation of the software should work. The schedule is clear and has multiple views for daily / weekly / monthly. #### Cons It is VERY "glitchy". Working one day, kicking us out the next. Places don't seem to connect - for example customer notes will appear in one spot for administration, but then the techs don't see it. Tech's will enter a customer notes and administration can't find it. #### Reasons for choosing RazorSync RS was more visually pleasing, appeared easier to navigate with very little training. #### Reasons for switching to RazorSync It was not well suited for our type of industry. #### Vendor response Thank you for your feedback, can you please call us at 877-675-4395 option 2 for support so we can document the issue in order to get it resolved? Replied April 2021 --- ### Great concept - Overall rating: 3/5 - Reviewer: Luke E. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have reduced our paper usage since using razor as well as communication with our Tech's. It has also sped up our tech's in the field knowing their daily tasks in real time. The experience would be better if when sending invoices it would take reviews that I can move to social media! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the concept, we use it daily here for disbatching, GPS and invoicing. I like the detailed hours so I can track time on the road vs time at the job! #### Cons We find the software to be very slow loading each different window. The system is confusing and not very easy to change a estimate to a work order, changing to a invoice is easy tho. I have had customers get upset with all the notifications they get from the software to the point I have had to shut off all contact between Razor and them. I would like to see estimates to be able to be invoiced in draws as the project moves forward. #### Reasons for choosing RazorSync It did more of what we were looking for #### Reasons for switching to RazorSync We wanted one system that did everything we needed. #### Vendor response Thank you for your review and feedback Luke! Happy to hear that you are saving paper! Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support. Replied November 2019 --- ### very good program, with a few minor changes can be great! - Overall rating: 5/5 - Reviewer: marc m. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time-efficient , least paperwork more profit! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros price, support, offline capabilities, relatively easy to use. #### Cons QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option #### Reasons for choosing RazorSync 1.cost 2. looked simple but yet has expandable option 3. QB intergration #### Reasons for switching to RazorSync although their communication with the customer was better and easier, they lack offline capabilities ( causing us clock in and clock out issues and lost info on invoices.) was a deal-breaker and they were more $ #### Vendor response Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!! Replied November 2019 --- ### Happy Customer - Overall rating: 4/5 - Reviewer: Josh V. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered great customer service and easy to use software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and has a good flow. Great customer service #### Cons inventory was hard to track compared to other systems #### Reasons for choosing RazorSync More features that we needed for our company #### Vendor response Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our product has been able to meet your needs and provide you with value. It’s always our goal to make your experience as seamless and productive as possible, and feedback like yours really motivates us to keep improving. Our Support team is here to meet your needs and answer any questions you may have so you can run your business and RazorSync seamlessly. Feel free to reach out anytime at support@razorsync.com Replied January 2025 --- ### Great in a crunch and ever since! - Overall rating: 4/5 - Reviewer: Bill H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In late 2016, the NC Department of Revenue notified service businesses like ours that we would be required to collect Sales Tax on labor charges beginning January 1, 2017. We had less than 40 days to implement a entirely new billing system. Before this change, we didn't have to collect any sales taxes under NC laws. NC new rules required that we computed the tax based on a complex formula with tax components for the state, counties, and local transit jurisdictions where our customers lived. We learned that our customers living in the same city and zip code could easily fall into totally different tax districts. Our old software for our national franchise had no sales tax computation or reporting functionality. As we entered our "crash course" to select and implement something by the January 1st "D-Day" deadline, RazorSync became our choice. We were particularly impressed by their customer support and training commitment. When cutover time came, the worked with us every step of the way providing training, assistance getting our Quickbooks intergration online, and migrating our old customer data into the new system. As the inevitable glitches and questions occurred in the next few weeks, they were responsive to every concern we raised. While we rarely have issues today, their customer support is great whenever we call. We're very happy with RazorSync in the office and in the field. Our experience has been great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support and integration with Quickbooks. #### Cons Uploading photos one at a time is too time consuming. #### Reasons for choosing RazorSync Customer Support for Transition and Training, Ability to incorporate our lengthy and detailed Terms and Condition text into their "standard" forms, support for Quickbooks and existing customer database integration, and competitive pricing for small businesses like ours. #### Vendor response Thanks Bill! We love hearing about our excellent customer support! They are always here if you need them. We are so grateful to be able to help your business! Please reach out if there is anything else we can help you with. Replied November 2019 --- ### RAZORSYNC REVIEW - Overall rating: 5/5 - Reviewer: LARRY H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a service only business (previous company), and being the sole employee, it was excellent. We still use it for service and repair scheduling, as well as scheduling our construction/installation work. I 'generally' would heavily endorse your product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The scheduling for service work is excellent. Monitoring where our employees are at any given time is of extreme value. The customer notifications has been highly praised by our clients, and is helpful in determining how productive our teams are, in performing specific service and repair requirements. #### Cons The estimating portion of the program needs some work. It does not feel 'user friendly', and is difficult to update or change information. The presentation format appears a bit unprofessional in my opinion. We have used it for some estimating, then re-type the information into another system for managing payments and job status. We are now using QuickBooks Desktop. Not sure how that interface would work. We previously used QuickBooks Online..... I would not recommend using that, as the people in that organization appear to have little knowledge on how to manage the data, causing numerous errors, and some customer negative comments. #### Reasons for choosing RazorSync Price, and user friendly, support. #### Reasons for switching to RazorSync QuickBooks kept making to many errors. #### Vendor response Thank you Larry for the review! Please don't hesitate to reach out if you need anything. Replied March 2021 --- ### RazorSync is an EXCELLENT Platform! - Overall rating: 5/5 - Reviewer: Donald H. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I moved from Successware21 (using it from 2004 to 2016) to Wintac (Using it from Jan 2016 to Jan 15, 2017) and I was looking for a good software that had an all in-one dispatch and financial. But after using Wintac for only one year - I had enough. I had demos done with 5 after looking at 15 companies and found out of the five companies RazorSync. The Platform is SOOO easy to navigate through my techs love using it in the field and the customers love getting the alerts, emails too. One of the biggest problems with Wintac was my customers getting their invoices by email. No problem with RazorSync! The set up was very easy also and learn time of the platform took weeks not months. One thing I need to express is in the field my techs still have full function of the software in the field when there is no signal with phone or tablet. I have not used QuickBooks since 2003 when I was using Successware21. I was was amazed how easy RazorSync worked with Quickbooks Online version. For someone using QuickBooks already it would be a no brainer to go with RazorSync. In my opinion should be at the top of the list and definitely 10 times easier to use than Wintac. One more thing about the QuickBooks since I have out of the loop with them for years - We are now doing using the full payroll services through them and cut my cost by $ a year after moving from PayChex for 20 years. Because of the great personal over at RazorSync and the software it has been a GREAT experience for us. We High Recommend this company and if you have a decision to make you must check them out, you will not be sorry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Software is very easy to use. I do not need a Server in my office and very mobile with tablet or phone. It integrates with QuickBooks easily and setup is a breeze. The mobile side is amazing with how fast to use in the field. No waiting for upload times. We will switch from phone to tablet when finishing the service call so we do not have to carry the tablet until the end. The phone app is excellent and easy to use. Able to take Credit Card transactions through the system and automatically updates real time. If you are already using QuickBooks it would be an very easy setup. #### Cons After using Successware 21 and Wintac - The cost of Successware 21 to high and the major issues we ran into for just an year with Wintac. I can not find cons with this company. They all have different ways of making their software and have glitches but it is how they handle the issues is what makes the company stand out. #### Vendor response Thank you for the compliments Don. We look forward to serving you and the entire Jack Frost Heating & Air Conditioning team! Replied February 2017 --- ### RazorSync Review - Overall rating: 3/5 - Reviewer: Ashleigh A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great program. It has some bugs and could use some simplification of processes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the layout being easy to read because it is not over crowded. Information is accessible able and well labeled. #### Cons There are way too many steps to creating invoices. The county never matches the town. When creating reaccuring payment you have to manually input the amount for each work order even when the reassurance is set on a work order with all the proper information. #### Vendor response Hello Ashleigh! Thank you for your valuable feedback! We're delighted to hear that you appreciate our clean layout and accessible information. We're actively working on streamlining the invoice creation process and addressing the issues you've mentioned to enhance your experience. Your input is essential as we strive to make our software even better. If you have any more suggestions or encounter any further issues, please don't hesitate to reach out to our support team at (877) 675-4395 or support@razorsync.com. Your satisfaction is our priority! Replied October 2023 --- ### The new version of RazorSync still needs a lot of work - Overall rating: 3/5 - Reviewer: Anthony N. - Verified reviewer: Yes - Industry: Judiciary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Great just need to fix new app #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros That it’s easy and simple to navigate where you are going when you are already dealing with a problem or situation out in the field. You don’t need your app to give you more problems. #### Cons How do you have to add a whole Nother step to get to your work orders or your work details and if the app does not load or completely load I have removed it from my phone and put it back in my phone. Everyone is having the same problem. --- ### Friendly? - Overall rating: 4/5 - Reviewer: Dave S. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The beniefets are that we can get our work orders on the go. Have coverage in most places and we have even started to track times for an incentive program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Access is good. Has a lot of good qualities and able to get to those workers in a timely manner. #### Cons Punching in and out. It asks if you want to punch in but no option for out. Another thing is that when you transfer pictures over it rotates them to a desk top. Now you have to rotate it again. This goes on for your whole gallery. Bummed about that! Also along with uploading those pics it could take up to a little less than a week to be able for our administrator to see those pics. So now we cant trash those pics in gallery to we get the ok. And having 5-7 jobs a day those pics add up in a quickness. #### Reasons for switching to RazorSync Administers wanted more options I believe. #### Vendor response Thank you for your feedback Dave. Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support. Replied November 2019 --- ### Service Requests Don't Get Forgotten - Overall rating: 4/5 - Reviewer: Karen W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RazorSync is great. We are not invoicing thru RazorSync yet - hoping that it will be an easy transition so I can't comment on that feature. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We perform maintenance jobs for some of our customers; services that are to be performed monthly, every 3 months, every 4 months, annually, and every 3 years and so on. This program allows us to schedule these jobs and the confidence that these requests will not fall off the radar. Our techs can see what jobs are open in real-time; we are certainly more efficient since using this software. #### Cons Having a simple extension number for a contact person would be helpful. Having the ability to move a service request from one customer to another would be great; currently you have to delete it and create a new request under the other customer. Having the ability to merge two customer accounts would be great as well. #### Reasons for choosing RazorSync Ease of use, cost and overall features - features that we use. #### Vendor response Thank you for the review and feedback Karen! I am glad to hear that your overall experience has been great! If there is anything we can help you with please reach out to us! Replied November 2019 --- ### Makes daily dispatching easy breezy - Overall rating: 4/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Out of all of the software solutions we investigated while shopping, this one checked the most boxes. There are things it is missing, but overall it works for what we need it to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Creating new work orders and dispatching technicians is extremely easy #### Cons There are a lot of features that the software is missing, little ease of use functions like filtering and sorting lists, that make it unnecessarily difficult on the back office side to use. If you revisit the same locations for different requests it can be easy to lose things that need to be invoiced if you're not careful, but if you never revisit the same customer it is excellent. Many of the reports we need as a business have to be created by hand outside the software by combining multiple reports, basic things like WIP are very difficult to identify & require 3 different reports put together in excel to get a full picture. #### Vendor response Thank you for the review Jennifer and we appreciate your feedback! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. Replied November 2019 --- ### Razorsync Pros & Cons - Overall rating: 5/5 - Reviewer: Christina S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Razorsync allows you to store your Customer's info and add multiple addresses and phone numbers so your employees know exactly which location to go to and the office staff know where to bill the job to. It is also great to be able to look back and see who has been completed and invoiced and jobs that are still incomplete or waiting for parts. We now use it for inventory management which works great as long as your employees enter the parts correctly. #### Cons The one thing we did not like about this program is that it would email a customer their work order which was sometimes not complete, even though that feature was turned off in Razor and no one asked it to email it out. So, due to that, we cannot put the customer's email address in the system in case it sends out stuff we don't want them to see. #### Vendor response Thank you for your review and feedback Christina! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us. Replied November 2019 --- ### NEEDS IMPROVEMENT - Overall rating: 5/5 - Reviewer: April S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I AM PRETTY HAPPY WITH MY EXPERIENCE WITH RAZORSYNC, HOWEVER I HAVE CALLED A COUPLE TIMES (ONCE 2 YEARS AGO AND AGAIN LAST YEAR )REGARDING THE ABOVE ISSUE AND HAVE BEEN TOLD YOU GUYS WERE WORKING ON THAT ISSUE AND IT IS STILL NOT AVAILABLE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros REALLY EASY TO LEARN AND USE. I AM THE OFFICE MANAGER HERE AND ALSO DO TRAINING AND IT IS VERY EASY TO TRAIN. #### Cons WHEN NEEDING TO SEND AN EMAIL TO A CUSTOMER IT ONLY AUTO PULLS ONE EMAIL . YOU CAN ADD OTHER EMAIL ADDRESS BUT IF YOU DON'T THE EMAIL ADDRESS YOU HAVE TO CLOSE OUT YOUR EMAIL GO INTO THE CUSTOMER ACCOUNT COPY THE ADDITIONAL EMAIL ( ONE AT A TIME ) AND THEN GO BACK TO THE WORK ORDER YOU ARE WANTING TO SEND AND ADD THE EXTRA EMAIL. SOME OF OUR CUSTOMERS HAVE MULTIPLE PEOPLE THAT WANT A COPY OF THE WORK ORDER AND WE ARE NOT ABLE TO DO THAT EASILY. #### Vendor response Thank you for your review April. Glad to hear your happy with your experience with RazorSync! I appreciate the feedback and will pass it along to the team. Please feel free to reach out to us if you have any other questions. Replied November 2019 --- ### Easy, user friendly and intuitive - Overall rating: 4/5 - Reviewer: Kristen R. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The support staff was great in helping us customize the product for our use. The elevator trade is a bit specific and unlike other trades. All of the agents were extremely patient and always found a way to solve our dilemma. They have patience of saints! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's has an app that is easily used by our field mechanics and is very user friendly. We moved from an elevator specific software program that was not app based. #### Cons The only thing we'd like to see is a search field under the schedule page so we would not have to spend time scrolling through 190+ customers. The other option would be to list the customers on the schedule page alphabetically. Either option would make our review 5 stars instead of 4 as this is a crucial way of searching for customers. #### Reasons for choosing RazorSync It was user friendly, very easy to set up customers, mechanics in the field can take calls from one another with just a few clicks and customer service is very helpful and solved our issues every time we needed to call in the beginning. Great staff. #### Reasons for switching to RazorSync We needed an app based program that field mechanics could use on their iphones and not a website. We also needed a simple program. It takes less than a minute to set up a new customer and another minute to set up recurring service dates. It's a very fast system once you get it customized to your needs. #### Vendor response Thank you Kristen for the wonderful review and making us the partner in your business! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us. Replied November 2019 --- ### Great product! - Overall rating: 5/5 - Reviewer: Neal C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful. Questions get answered by the support staff, our technicians are able to pick it up relatively quickly. Invoicing customers is easy. Taking credit card payments, etc. Overall it has helped streamline what we do here at a cost that is much less than others we've used in the past. We're happy to be working with RazorSync. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We're an HVAC company that provides service and installation of heating and AC equipment. RazorSync is used by our handful of technicians in the field on iPads. The real time information is very beneficial and I am able to input information on my laptop here at the office and they receive it out in the field. Everyone knows where they're supposed to be and what they're walking into. #### Cons There are some specific reports that we'd like to run that haven't been created yet but overall it's been seamless with our Quickbooks system and very helpful for us. #### Vendor response Thank you for the great review Neal. Please reach out to us if you ever need anything. Replied March 2021 --- ### Razor Review - Overall rating: 4/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We continue, on a daily basis, finding capabilities of RazorSync that improve our companies efficiencies. We look forward to utilizing it solely for all of our service and sales team invoicing shortly. It is an excellent business tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros That our group of techs can see everything that is currently going on or needing to go on within our organization #### Cons I'm very surprised that we are unable to scan in/out parts into inventory? #### Reasons for choosing RazorSync We had been using RazorSync all along for service schedule and logistics but were trying FSM when we decided we wanted to go paperless with inventory and invoices and then realized we were comparing everything against RazorSync for everything else and RazorSync was night and day better. We really like it but certainly look forward to the updates.... #### Vendor response Thank you Mike for making us the partner in your business. Please connect with us if anything ever comes up! Replied November 2019 --- ### easy to use - Overall rating: 4/5 - Reviewer: Mary R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good app, easy to navigate overall. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Our plumbing company uses Razorsync daily and it is very easy for our techs to navigate through. Our office staff would like to see more features to track budgets, sales, and year to date. Our office staff feels that there should be an easier way to achieve searching for customers that have had a particular service done, so we can check back on them. Over all the app is a success with our company, there are just a few little things we would like to utilize from the app. Charts and pie graphs would be an awesome addition to our daily office use. #### Cons It is really difficult to track residential and commercial hours per user. We would like to see more specific reports, other than the few we have to choose from. #### Reasons for choosing RazorSync It made the most sense for our company #### Reasons for switching to RazorSync Razorsync came highly recommended #### Vendor response Thank you Mary for your review and the feedback regarding tracking hours. I am glad to hear you are finding RazorSync easy to navigate. Please reach out if you have any questions, our team is always happy to help! Replied November 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/razorsync-profile/reviews/?page=2) --- RazorSync Reviews, Pros and Cons - 2026 Software Advice