Re-flow

RATING:

4.5

(17)

About Re-flow

For field operations managers, keeping your workforce focused, updated and compliant while working at remote sites can be a challenge. Re-flow makes chasing emails, paper trails and endless phone calls a thing of the past. Our field management software puts you back in control with real-time job, document and workflow management, showing you where your team are, what they’re working on and what information they’re collecting. Companies in construction, highways, landscaping, civil engineering and telecoms use Re-?ow to improve operational efficiency, save time and money and stay focused on getting the job done. Our field management software puts you back in control with real-time job, document and work?ow management, showing you where your team are, what they’re ...

Re-flow Pricing

Volume and contract length discounts applicable

Starting price: 

£25.00 per month

Free trial: 

Available

Free version: 

Not Available

Intuitive and friendly user interface enables you to create, schedule and track job progress from the office. Operatives use our dedicated native App to ensure data is collected correctly, even offline.

Re-flow Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Re-flow

1 - 5 of 17 Reviews

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Saved me hours

The amount of time and money I was wasted reading and completing paperwork, then looking for the lost forms or having the guesstimate over the phone to get the officework submitted is immense.

PROS

Easy and intuitive to use, office in my pocket. It's kept me in the good books with completing all the required info and keeping it all together.

CONS

No real downsides, it does what I wanted it to.

James

Utilities, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Giving our Business a Core Structure

Overall, Re-Flow has been a great addition to our delivery, and working with [SENSITIVE CONTENT HIDDEN] and the team has been great. Our roll out within Glanvilles has stalled a few times over the past year, and some further implementation support with this would have been good, along with a clearer explanation of what the system is capable of. Its a great package and great team and it has been a pleasure to see Re-Flow evolve and grow in a difficult economic climate.

PROS

Re-Flow has been key in improving a number of areas of our business. We have made big steps in efficiency by seamlessly transferring information to and from the field from our offices. Paper forms and job packs are almost all gone. We have also been able to pull together different departments in the business to run on one platform. Work/Job management has been the main goal for implementing Re-Flow, however we are now looking to bring in HR, Accounts and Asset Management to add further benefits.

CONS

I think the software has a great "All Round" approach and covers most of the bases we require. There is also clearly a lot of development ongoing to constantly improve the product. It may be good for future development to engage with ISO accreditations to understand what some users may get audited on and where Re-Flow can help. One example of this may be around document and file management. Other than the software, I think further support from the Re-Flow team during implementation and Go Live would be beneficial. Its a daunting task to start a system like this from scratch within an operational situation, or to move over from another platform. This could be in the form of training or office based support on go Live day

Reason for choosing Re-flow

As above, not overcomplicated, covered what we need, Intuitive, cost neutral to existing system, local support.

Reasons for switching to Re-flow

Team Leaf was a little overcomplicated, Re-Flow is more intuitive for use. Also, local Exeter based support makes a lot of difference and is comforting!

Andrew

Construction, 11-50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2021

Lot of potential but lacking.

At various stage we have have had a positive experience working with the team but at other stages have felt ignored or the industry we work in has not been fully understood by team. The software has huge potential however I believe the software has been made try to fit the road marking industry without giving it the features to operate successfully. Its disappointing because reflow and our teams have spent a lot of time and resources trying to get the software up and running but it doesn't look like we are going to get to a point where the software is integrated.

PROS

The App in particular is easy to use and follow. Support are generally quick to resolve any issues.

CONS

There are some fundamental areas such as invoicing which are lacking. For example invoicing is currently created from the quotation not from work returned. In our industry we work on a re-measure basis, therefore billing of quotation is inaccurate and risky. I would have thought in most industries billing for actual work done rather than works quoted would be a given. But the response we were given is we would need to perform a housekeeping task by amending the quote each time. Our customers ask us to record our work specific to location, there is currently no easy way to do this.

Reasons for switching to Re-flow

Triangle dropped support for the product so we could foresee problems in the future. Did not offer us the whole solution we were looking for, therefore were looking for something that could offer us the whole package.

Vendor Response

Hi Andrew, Great news, the areas addressed in your cons list are all currently in active development, so we will be able to give you what you want very soon. As you know, the invoicing module was added after you started using Re-flow, so you've been with us right from the start with developing these additional features. We appreciate your ongoing support and patience while we finalise the next release of the software containing a significant boost to our invoicing capabilities. All the best, Team Re-flow

Replied June 2021

Tricia

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

ReFlow Review

The system has allowed us to have real time data from site. Ability to demonstrate on site workforce management compliance and ensuring we have site paperwork that we can track and share with our client. The dashboard also gives us cross company visibility on quotations and enquiry status and the ability to ensure site information is uploaded for our staff to access and for others in the business to have access to this.

PROS

The ReFlow support team were great in guiding us through the on-boarding process. We did a lot of back room work to get the system up and ready for launch with some initial testing from the office. What we like about the software is how easy it is to use, schedule tasks and the ability to review the user view of the app so we can explain how to complete each step that is needed for our on site staff. Ensuring site information and RAMS, COSHH are easily accessible to remote working staff.

CONS

The difficulties we have faced were around the layout needed for our quotations and being able to modify the layout to insert headers etc. However, the next update will incorporate this.

Reasons for switching to Re-flow

ReFlow allowed us to have front end and back end coverage for our workforce and enquiry management.

Helen

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

All in your hand

Paperless and all information to hand.

PROS

The ability to custom-make the forms & upload the information we require

CONS

Fatal if it doesn't save data! If the signal is poor you can lose everything. On a site survey this is not funny. Takes a while to upload and save too. Be good if it saved to the device immediately and then updated itself when connection is strong.

Vendor Response

Hi Helen, Thanks very much for such a great star rating for the software. As one of our very first customers, you've been hand in hand with us on the development pathway. We remember the incident you're referring to from 3 years ago, as it's so rare for anything like this to happen. We hope you've felt a significant improvement to date, and now, as Re-flow works offline, signal strength should have no impact on an operatives ability to save data. If you ever do experience anything like this, we're always on hand to help - just send in a ticket to our support team. All the best, Team Re-flow

Replied June 2021