











Supported Operating System(s):
Windows 7, Windows Vista, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About ReachOut
ReachOut Suite is a cloud-based solution for managing the delivery of field services. Key features include audits and inspections, work order management and surveys. On-premise deployments are also available.
ReachOut includes tools to help users organize, schedule, dispatch and track work, as well as deliver and analyze field services. Users can manage team utilization and assign work using a drag and drop interface. Mobile apps for iOS and Android allow field staff to update job information from the job site, and workers are automatically notified about schedule changes.
The ReachOut customer repository stores client interaction history, and users can view prior activities and past client purchases from a single dashboard. Users can construct config...
Supported Operating System(s):
Windows 7, Windows Vista, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
August 2020
Ease of Integration
It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Pros
Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!
Cons
As with any new program, having to input all of our information took time, but was totally worth it!
Reasons for Choosing ReachOut
It had everything I was looking for: an app as well as online input capabilities; access to phone signatures; easy access to completed work orders.
Reasons for Switching to ReachOut
Needed something that our technicians could access - having a phone app was a key!
November 2018
Phil from Stream Dynamics
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2018
Reachout from an old school service company perspective
The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!
Pros
Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system
Cons
There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.
Response from Fingent
Replied January 2020
Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.
October 2018
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
October 2018
Almost the perfect solution
It was almost the one, but it just couldn’t hold up to the competition.
Pros
Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.
Cons
There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.
Response from Fingent
Replied January 2020
Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. I'm sorry, all the features of the system did not sit well from your business standpoint, as we feel we may have to build more to specifically cater to the Food & Beverages industry. Overall, we are happy to see that you've made a few suggestions for us consider, and also shared those features that worked for you -- that's great :)
March 2019
Nelly from AutoGate
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Best software for your money
Pros
- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support
Cons
Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.
Response from Fingent
Replied March 2019
Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system. Regards, Team ReachOut.
October 2018
Gary from X-Shine Window Cleaning
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Awsome Support when you need it the most!!!!
At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.
Pros
The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.
Cons
I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.
Response from Fingent
Replied January 2020
Thanks Gary, for giving a shoutout to our support team -- which we are proud of :) We hope to lead in a very sustainable way, and provide value for the services we offer. Yes, we've ramped up substantially now, with more features that can directly impact your business! Please let us know through our chat to schedule a demo.