Ease of Integration

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!

Pros

Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!

Cons

As with any new program, having to input all of our information took time, but was totally worth it!

Reachout from an old school service company perspective

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Pros

Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Cons

There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Almost the perfect solution

It was almost the one, but it just couldn’t hold up to the competition.

Pros

Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

Cons

There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Best software for your money

Pros

- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support

Cons

Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Brilliant App, which has been saving us time and money for over 2 years

We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.

Pros

Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!

Cons

The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.