All Repair-CRM Reviews

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User Profile

Csarnai

Verified reviewer

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Easy to use with our Zebra barcode terminal

PROS

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

CONS

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Vendor Response

Thank you Robert, we are glad you like it!

Replied June 2019

Timothy

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

User Review on Repair CRM

Excellent . Affordable, Easy to use, reliable and excellent support from the team.

PROS

Ease of use and affordable. It captures everything needed for Field Service and the team continually develops the product and very responsive to issues

CONS

A lower tier pricing for users with more than one but less than five

Reason for choosing Repair-CRM

It suited our needs best and the team customized the software to include meter reading and fault code entry and no extra cost. That was a selling plus for me. It’s also very easy to implement. Reliable and user friendly. Among the best available. I recommend this to all Service Companies. I’m hoping it will soon integrate with Quickbooks Desktop as it now does with Quickbooks online.

Reasons for switching to Repair-CRM

Affordability and responsiveness to issues and customer access

Vendor Response

Thank you Timothy! Happy to help!

Replied February 2024

Anonymous

5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2021

Overall Effective

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

PROS

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

CONS

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Robin

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Good product, meets our needs

PROS

Easy of use, accessible by tablet in the field, regular updates

CONS

Bad translation into Dutch. Sometimes the iOS app is buggy

Ruth

Maritime, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Repair-CRM being used in a marine engine and industrial repair facility.

Excellent!

PROS

I appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful.

CONS

I don't know what I like least, they have been able to help me get what I needed out of the software so far.

Reason for choosing Repair-CRM

because of the simplicity, Repair-CRM had like zero learning curve. Basically we were able to implement and go.

Vendor Response

Thank you Ruth!

Replied July 2023

Peter

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Repair CRM is great for field technicians

Easy to use Mobil app which helps speed up the Admin-time in the office.

PROS

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

CONS

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Reason for choosing Repair-CRM

Much easier to use on the phone.

Vendor Response

Thank you Peter! It was fun working with you guys!

Replied July 2019

Roland

Machinery, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Customizable solution for forklift servicing, with great support

The team was good to communicate with and understood our needs after explaining. Delivery was rapid with some finishing back-and forth, and we are really pleased with the end result.Our overall efficiency grew with25% overall, thanks to the digital work orders.

PROS

Asset management for the forklifts was critical for us with Customer Management. Also the customization of the templates to match our previous company Branding. Our overall efficiency grew with25% overall, thanks to the digital work orders.

CONS

Invoicing needed a few things to iron out to our needs, but overall the team did a great job.

Reason for choosing Repair-CRM

We used paperwork previously and multiple invoicing and planner softwares, including Excel.

Vendor Response

Thank you very much Roland!

Replied July 2023

Norbert

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Faster dispatching, with less phone calls

Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!

PROS

At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now

CONS

Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is

Vendor Response

That is exactly what our software is built for! We also learned a lot from you guys.

Replied January 2023

Gabor

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Easy to use for repairing printers on-site

Great for our team, lot of features were implemented in the past months.

PROS

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

CONS

Some key features are still in development, but the development team responds quickly.

Vendor Response

Thank you Gabor!

Replied July 2019

Raymond

Facilities Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Simplicity

Responsiveness, ability to work thru and help with any issues, and the ability communicate what they can and are not able to do.

PROS

The simplicity and ease of use between modules.

CONS

At this point, I don't have anything least that I don't like.

Reason for choosing Repair-CRM

Communication with the company, and the ability to do work arounds for my company. Most other companies, have their set product or the complication of their product that was overwhelming.

Reasons for switching to Repair-CRM

Needed a system that would allow me to grow, but not be overwhelming. To many systems have either to much or complicated.

Vendor Response

Thank you very much!

Replied July 2023

Attila

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Perfect app for Pest Control

It really fits us, and helped replacing our Google spreadsheets.

PROS

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

CONS

Invoicing would be a nice feature to have!

Vendor Response

Thanks Attila, we are working on the invoicing as promised!

Replied July 2019

Norbert

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Great control over your schedule

Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time!

PROS

Seeing the technicians, where and what they are working on and also being able to track inventory.

CONS

Nothing really, it fits our current needs, it covers our operations.

Reason for choosing Repair-CRM

They seemed to be quite responsive and listening to our feedbacks.

Peter

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

We found the perfect solution

Helps our workflow from the incoming jobs to scheduling and dispatching them to the guys in the Mobile APPs

PROS

Online booking helped us a lot to automate our incoming requests, instead of the phone calls.

CONS

Can't really highlight any cons, the support fixed every issues or questions that we had

Vendor Response

Thanks Peter! Love working with you guys!

Replied December 2022

Csima

Machinery, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great for our Field Technicians & equipment tracking

PROS

We found it easy to implement into our company and makes inventory tracking much faster. Finally we can see the service history on a mobile APP with easy work order creation!

CONS

We did not use any similar software in our company before, so I can't compare it to other solutions.

Vendor Response

Thank you Norbert!

Replied June 2019

Caroline

Industrial Automation, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Very useful for us !

Overall, we love using it ! It is easy to use.

PROS

The ability to keep track of our previous visits to a customer and add pictures of our job No more paper Worl orders Very good customer service

CONS

It is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things. For example material used that was not in the material list or important information for the customer that we want to appear on the work order. For now, we can edit and add material but not text in the description.

Vendor Response

Thanks Caroline! We will adjust then, and let you change the description too! Thank you for the feedback!

Replied November 2023

Adrianna

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Amazing Customer Service

PROS

Set up and help walking through the program has been flawless

CONS

So far there have been only minimal hickups with CRM. But with practice and patience it is easy to figure out your next steps.

Vendor Response

Thank you Adrianna, it was fun setting up the software for you!

Replied January 2024

Željko

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2023

Repair CRM review

PROS

After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.

CONS

So far I haven't really found any problems.

Vendor Response

Thank you very much! We are trying to be as flexible as possible!

Replied January 2023

Pal

Computer & Network Security, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2022

Perfect CRM and service software

Thx for CRM, our job is easyer and faster. The booking portal is fantastic big help!

PROS

Easy to use software, with perfect online booking portal. Can use on pc, phone and tablet! All function work good.

CONS

Data migration was complicated for me, but the support helped me!

Vendor Response

Happy to help!

Replied January 2023

Showing 1 - 18 of 18 Reviews