About RepairShopr

RepairShopr is customer relationship management (CRM) software designed to help users manage ticketing, invoicing, point of sale, field services and marketing for repair shops. It is suitable for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC servicers and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. The RepairShopr allows businesses to introduce field technicians to customers with bio and image, facilitating secure services. Additionally, it allows two-way integration with Google Calendar for field employees to track and schedule/re-schedule appointments in real time.

RepairShopr’s CRM tools enable users to manage a co...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

115 Reviews of RepairShopr

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(94)

94

4 stars

(14)

14

3 stars

(3)

3

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 115 results

September 2018

Christian from Bit Tek Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pros

-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons

-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

July 2019

Gary from Computer Rescue 911

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Hardware

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

90% coded, but A+ For Effort!

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Pros

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Cons

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Reasons for Switching to RepairShopr

Needed something a little more modern for our store.

February 2021

Joe from KCM, LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Love RepairShopr

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Pros

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Cons

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Reasons for Choosing RepairShopr

Operated in a niche closest to what we needed.

May 2017

Timothy from The MacGuys+

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

2.0

May 2017

Underdeveloped software, support is slow and under skilled but has potential.

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pros

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

December 2020

Ty from Pro Techs Computer Solutions

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great for our needs

We have been using it for 4 years and it has made business better for us and our end users. Compared to traditional paper systems it is a life and time saver.

Pros

On site invoicing and payments as well as signatures and terms of service signatures. Great for communicating through ticket flows and tracking time spent on jobs as well as which employee did what. We also really love the e-mail opened feature for when the end user opens your invoice.

Cons

The Square integration is great but sometimes pulls three of the same payment, 2 of which are for $0. This can be a pain for accounting but may be a larger issue with Square and the particular device/OS that is used as we have seen patterns with certain devices and not others.

Reasons for Choosing RepairShopr

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