S2K Vision software


26 reviews(4.5/5)
26 reviews(4.5/5)

S2K Vision is a cloud-based and on-premise field service solution. Primary features include Customer Management (CRM), customer service web portal, financial statements, fleet maintenance, accounting, inventory management, job quoting, budgeting, point-of-sale and preventative maintenance.

Other features include purchase orders, sales management, service agreements, service dispatch and mapping. Contact management, billing and invoicing, inventory management and work order management are also offered with the suite. S2K Vision includes an electronic dispatching board.

It also offers GPS tracking, scheduling and dispatch applications standalone or as part of a suite. It offers integration with Avalara, Continuity Programs, Global Software, OpenEdge, Solve, Survey Square and others.

S2K Vision offers mobile apps for Android and Windows phones. Customer support is offered via email and over the phone. Other help options include knowledge base and user forums. It is offered in the United States and Canada.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

26 Reviews of S2K Vision

Showing 1 - 20 of 26

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  • Vicki from Northeast Petroleum Technologies, Inc.

    Number of employees: 11-50 employees

    September 2017

    Change is good!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined dispatch to invoicing process. It is a very user friendly system. We are learning!

    Pros

    We have been live on the system for about a week and I like how everything for one customer is easy to look up and the information is easy to work with. We have had to utilize support in working out some bugs but everyone has been quick and very helpful in our requests and teaching us. The on-site training up to going live was excellent (Rich fit right in here!) with about 6 days of training and 2 more days of him being onsite while we started using the system. Great experience.

    Cons

    So far the least liked part of this software is more to do with our previous software... the connection to Quickbooks doesn't flow through as we had anticipated from the start but we are still working with them and they are very open to our suggestions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chantell from IT Landes

    July 2017

    Davisware is constantly developing the software to make it better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That it continues to grow with the industry. They are constantly developing the software to ease use and be able to better report numbers and needed information. Also like that we can capture electronic files in file room

    Cons

    A lot of 'quirks' that we have to work around. There is not a preview in the file room - meaning you have to open actual document to view. FIle room does not allow to sort/separate into 'drawers' within customers/jobs

    Review Source: Capterra
  • Melvin from PM Group

    Number of employees: 51-200 employees

    May 2017

    Over the past 7 years our Davisware experience has been a game changer for our Business, very good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Office Automation, Integrated process between Departments. End Customer process is great.

    Pros

    Ease of use, Automated features make the process so much more valuable to us. The time saved retrieving reports alone makes a big difference in productivity.

    Cons

    Need more obvious solutions for issues, easier to decipher solutions. I have created issues before simply because I could not find in the program where to solve my problem. I know this is eliminated with more training, but sometimes simple fixes need simple Tab Names.

    Review Source: Capterra
  • tom from Whaley

    May 2017

    I always have a great experience with Davisware. People at Davisware are so pleasant.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to customize the system to fit your daily needs and Daviswares great support

    Pros

    The software has so many options the user can tailor it to their exact needs. Davisware is always working to improve and work in options users need and want for daily operations.

    Cons

    Truly this biggest Pro at times can be the biggest Con. Having so many options a user could get lost in the system.

    Review Source: Capterra
  • Stephen from American Weathermakers

    May 2017

    Davisware has helped our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fullness of the software in all facts of our business. We have been using this software for years.

    Cons

    I wish things could be delevoped more in some of the software, so we need less customization. I'm at the conference to learn how to improve my processes.

    Review Source: Capterra
  • Micheal from United Fast Food & Beverage Service Company

    May 2017

    Easy to learn and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ability to search service and purchasing on a customer easily. .

    Cons

    The streamlining of parts orders to purchase orders. .

    Review Source: Capterra
  • Chantell from IT Landes

    May 2017

    I love Davisware and the support around it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That it is a HUB for the entire company across all departments ts to access job and customer information

    Cons

    Unable to manipulate within jobs when need be for billing reasons. Reversing bills is extremely difficult

    Review Source: Capterra
  • E.J. from Ovention Ovens

    May 2017

    The conference has been amazing thus far! Look forward to spending some more time with Davisware

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to have service agents create their own claims and have central location for this portion of our business to take place.

    Cons

    The inability to customize to our needs on the fly. In our ever changing industry we need the flexibility to add or delete certain fields and we'll as customize our layout. Wish we could see the status of information from Global Edge on the Global warranty platform.

    Review Source: Capterra
  • Jason from Hatco

    May 2017

    Very nice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use. Global warranty works well for the service agents that use Global edge making it one stop shop.

    Cons

    Sometimes there ar intermittent issues. When these issues arise it is hard to find the root cause. This can be frustrating.

    Review Source: Capterra
  • Bob from Mechanical Systems of Dayton

    Number of employees: 51-200 employees

    May 2017

    Great relationship building between software team members!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. Great company support and training from PMs and support analyst. Access to Davisware resources.

    Cons

    Overall speed of ticket response. Overall testing done by Davisware personal before release of patches.

    Review Source: Capterra
  • Jerry from Midwest Food Equip Svc, Inc

    May 2017

    Exceptable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All the features offered from AP to AR, SVC Billing to SVC Dispatch, Purchasing to Inventory Control.

    Cons

    Hard to resolve issues in a timely fashion that may affect daily business. Like closing out the month or year end.

    Review Source: Capterra
  • Sarah from Kellam Mechanical

    Number of employees: 11-50 employees

    May 2017

    S2K has met our expectations bringing our company efficiency and savings through dispatch functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Workflow efficiency and real time work orders/invoices from field staff using tablets. Paperless processes have improved our operations greatly and increased profitability and communications.

    Pros

    The dispatch board and use of the remote field functions allows our daily operations and workflows to be efficient which is critical to meeting customers needs quickly. Having real time data import into our software makes our communications precise. There are times when we need guidance with the software and Davisware support is excellent. Their response is quick and helpful with friendliness. We have gotten to know some support staff personally and have built friendships due to their genuineness.

    Cons

    The only challenges we face are simplifying the payroll entries processes with labor tracking since S2K does not have a payroll module, but we make it work. Also, the Agreements function works very well, but field entries can be sensitive and detailed especially when setting up for amortizations and making adjustments/credits. However, support staff is always willing to make sure your entry is correct and show you how to correct.

    Review Source: Capterra
  • Mindy from Duffy's Equipment Services

    April 2017

    Great time saving software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The integration between menus. The time is saves performing daily tasks, example, paying invoices, updating customer accounts

    Cons

    Reporting. Unless you have a report customized, it's hard to get the information you need from the limited reporting menus

    Review Source: Capterra
  • Carrie from DiMarco & Associates

    April 2017

    DiMarco & Associates Vision Conversion

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our rep made our experience converting over to S2K Vision as painless as possible. He provided us with a concise and thorough training program to fit our company's needs. The support staff has been wonderful as well.

    Review Source: Capterra
  • Beth from Bromley Parts & Service

    Number of employees: 501-1,000 employees

    April 2017

    The latest and the greatest!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We went live on Davisware in May, 2012 and have never looked back. Being able to put daily and monthly reports on a scheduler makes it much easier to balance and close out month end. AP and AR functions/reporting is great. Our customers like the convenience of getting an invoice sooner rather than later. We all have issue with our computer system at times, but, the friendly customer service/support staff makes dealing with those issue easier.

    Pros

    A lot! The totals for AR and AP. The data it collects for service and parts. Reporting on the scheduler. Activities.........

    Cons

    I get worried when I see an update in the morning and hope that we have no issues during the day.

    Review Source: Capterra
  • Michael from Rosenberg Indoor Comfort

    April 2017

    Reliable Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with S2000 now since 1986. The software is easy to learn and gives us all the tools to run our HVAC business. We rarely have problems and when we do, the Davisware support is right on top of helping us. I highly recommend S2000.

    Pros

    Reliability

    Cons

    None

    Review Source: Capterra
  • Amy from Rykin Pump Company Inc

    April 2017

    LOVE S2K Dispatch Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with S2K Software for 7-years now and LOVE IT! Customer Support is always great and very responsive! We were working with paper work orders before and it was always a struggle to locate work orders and customer files. Now all we have to do is look up the customer in S2K and with the auto attach feature all their files are there! HUGE time saver! Just one of the many things we love about the software. S2K has been great for our company!

    Pros

    The ease of looking up customers and their work orders for each location

    Cons

    Can't think of anything at the moment. When we run into issues that we need, they usually get them fixed or added as an option within the software.

    Review Source: Capterra
  • Bianca from All Mechanical Industries

    April 2017

    S2K and RFS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using S2K and RFS for close to a year now and enjoy it's multi-functional usage. I am in charge of the RFS software that we had deployed in the field. Although I always have questions about the software, the staff are very helpful and knowledgeable. Not to mention the software is always being improved for better functionality and per customer's input. I'm looking forward to going to the yearly user conference soon so I can learn even more!

    Review Source: Capterra
  • Mindy from Duffy's Equipment Services

    Number of employees: 11-50 employees

    April 2017

    Global Edge review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love this software. excellent at customer support. I can always count on her for solving problems.

    Pros

    Ease of use

    Cons

    reporting

    Review Source: Capterra
  • David from Alliance Mechanical

    April 2017

    Everything you need in one package for dispatching.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Davisware for 29 years. Davisware is the software that combines everything we need in one package to operate our HVAC / R company. This includes Dispatch, Billing, Inventory and Quotes. In addition to that we have added the RFS program which allows our techs to complete their work orders on tablets. It is a pleasure to receive work orders when the tech leaves a job freeing the techs from having to fax their forms into the office .

    Review Source: Capterra
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