About S2K Vision

S2K Vision is a cloud-based and on-premise field service solution. Primary features include Customer Management (CRM), customer service web portal, financial statements, fleet maintenance, accounting, inventory management, job quoting, budgeting, point-of-sale and preventative maintenance.

Other features include purchase orders, sales management, service agreements, service dispatch and mapping. Contact management, billing and invoicing, inventory management and work order management are also offered with the suite. S2K Vision includes an electronic dispatching board.

It also offers GPS tracking, scheduling and dispatch applications standalone or as part of a suite. It offers integration with Avalara, Continuity Programs, Global Software, OpenEdge, So...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

27 Reviews of S2K Vision

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(8)

8

3 stars

(1)

1

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

May 2017

Sarah from Kellam Mechanical

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

S2K has met our expectations bringing our company efficiency and savings through dispatch functions.

Workflow efficiency and real time work orders/invoices from field staff using tablets. Paperless processes have improved our operations greatly and increased profitability and communications.

Pros

The dispatch board and use of the remote field functions allows our daily operations and workflows to be efficient which is critical to meeting customers needs quickly. Having real time data import into our software makes our communications precise. There are times when we need guidance with the software and Davisware support is excellent. Their response is quick and helpful with friendliness. We have gotten to know some support staff personally and have built friendships due to their genuineness.

Cons

The only challenges we face are simplifying the payroll entries processes with labor tracking since S2K does not have a payroll module, but we make it work. Also, the Agreements function works very well, but field entries can be sensitive and detailed especially when setting up for amortizations and making adjustments/credits. However, support staff is always willing to make sure your entry is correct and show you how to correct.

April 2017

Amy from Rykin Pump Company Inc

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

LOVE S2K Dispatch Software

We have been with S2K Software for 7-years now and LOVE IT! Customer Support is always great and very responsive! We were working with paper work orders before and it was always a struggle to locate work orders and customer files. Now all we have to do is look up the customer in S2K and with the auto attach feature all their files are there! HUGE time saver! Just one of the many things we love about the software. S2K has been great for our company!

Pros

The ease of looking up customers and their work orders for each location

Cons

Can't think of anything at the moment. When we run into issues that we need, they usually get them fixed or added as an option within the software.

April 2017

Beth from Bromley Parts & Service

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

The latest and the greatest!

We went live on Davisware in May, 2012 and have never looked back. Being able to put daily and monthly reports on a scheduler makes it much easier to balance and close out month end. AP and AR functions/reporting is great. Our customers like the convenience of getting an invoice sooner rather than later. We all have issue with our computer system at times, but, the friendly customer service/support staff makes dealing with those issue easier.

Pros

A lot! The totals for AR and AP. The data it collects for service and parts. Reporting on the scheduler. Activities.........

Cons

I get worried when I see an update in the morning and hope that we have no issues during the day.

September 2016

Sarah from Air Treatment Company

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2016

Very poor customer service.

Repeat issues, the products do not work the way we had been told they would. Constantly having to ask their support about issues with field service, and the response is slow at best. Updates or new versions usually cause some sort of issue. Typically their support team states, whatever the issue, that it is a problem on our end and then we have to enlist our IT team and pay additional money just to be told by out IT people that it is a software issue.

Pros

none come to mind

Cons

purchase orders are frustrating and cannot be edited after entry. We always have to find some kind of work around most of the issues that come up.

May 2017

Melvin from PM Group

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Over the past 7 years our Davisware experience has been a game changer for our Business, very good.

Office Automation, Integrated process between Departments. End Customer process is great.

Pros

Ease of use, Automated features make the process so much more valuable to us. The time saved retrieving reports alone makes a big difference in productivity.

Cons

Need more obvious solutions for issues, easier to decipher solutions. I have created issues before simply because I could not find in the program where to solve my problem. I know this is eliminated with more training, but sometimes simple fixes need simple Tab Names.