ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities for different people and plan activities for the particular week or month. The solution can be hosted in the cloud or deployed on-premise

ScheduFlow features data entry forms and also allows administrators to set privileges at a user level. It encrypts the communications and interactions via SSL-encryption technology.It also features a carousel card view, which allows users to view schedules in three dimensions. One-time and recurring appointments, customizable timescales and automatic reminders are also offered to the users.

Additionally, ScheduFlow features enterprise-class reporting, appointment templates, pop-up reminders, resource utilization visuals and rescheduling functionalities. Mobile applications for Android and iOS devices are also offered by the solution.

Services are offered on a monthly subscription basis that includes support via online ticket portal, knowledgebase and FAQs.



212 Reviews of ScheduFlow

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 212 reviews

November 2018

Olivier Josh from University of the Philippines

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Faster and Better Appointment Scheduling

The cloud-based application helps in tracking appointments and even runs in the background in the computer. Color-coding schedules is also a great feature that further improves our organizing needs.

Pros

Scheduflow allows me to modify and customize my schedule according to how I want it. By month, week, or day, it is all up to the user. The platform provides a modern calendar that fits the fast paced world we live in. Indeed, it is a great tool that every company should utilize in the business.

Cons

No issues experienced at the moment, from the beginning the application delivers on what its supposed to do.

November 2018

Shane from Evo Cleaning

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

ScheduFlow Review

Generally good, quick and prompt customer service

Pros

The drag and drop feature and the ability to bulk upload staff

Cons

Quite slow and unresponsive at times, especially when a lot of data was displayed

October 2018

Becca from Elma's Tax Serive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

Not for our office

It didn't take me long to realize this wouldn't work for your office, about 10 minutes so painless experience.

Pros

The view looked was similar to MIcrosoft Outlook. Not cloud based.

Cons

The customers and employees features were grids still not in an easy to view form. We couldn't add services to the customers or employees.

Response from Duoserve of Duoserve, Inc

Replied October 2018

ScheduFlow is cloud based and can easily be shared on many computers. The setup takes only a few minutes to get it working on multiple computers in multiple locations, if necessary. Review is improperly describing our software, possibly due to the lack of proper evaluation during the trial period.

October 2018

William from Northwest Psychology Consultants

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

software

periodically we lose service, and it is impossible to contact anybody in the office.

Pros

it is fairly easy to use once it is set up

Cons

If you want to do schedule an individual multiple times it is very difficulty to do .

September 2018

Sabrina from Southeastern appliance repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Easy to use

Customer service is great. We have had a few questions or changes . Customer service is always quick to apply our changes

Pros

It's simple to use. Inhave trained several new employees and all of them have picked it up quickly.

Cons

Ability to look up notes on previous customers.

September 2018

Larry Mark from Goforth Health Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Scheduflow review

Good for simple scheduling.

Pros

Easy to use. Easy to learn. Good for start up and easy to transfer or export client information from software to print or labels

Cons

Should have more options I would like to have emailing reminders available for my clients

September 2018

Pearl from Park Plaza Plastic Surgery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Amazing Software

Pros

I like how easy it is to navigate. It was extremely easy to set up and use. I also like that it is mobile friendly.

Cons

I like everything about this software. I wouldnt change anything

September 2018

Paul from Ziman Orthodontics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

ScheduFlow Review

Overall a very cost effective way for especially small-medium size businesses to maintain a schedule. It would be nice to integrate a confirmation module into the software using email and/or texting to remind patients (in our case) of upcoming appointment.

Pros

Easily configurable to most any business scheduling needs including an orthodontic office in our case. Cloud based access from multiple locations very convenient and secure bypassing the infrastructure networking otherwise required to share software among different offices.

Cons

The support is challenging to reach and not as responsive as we prefer. There's alot to be said for a human interface when there's an issue.

September 2018

Barbara from Healing Waters Bath & Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

5 of 5

September 2018

My Experience

When it works (which is 98% of the time), it works great and takes care of my business needs. But when it was down and I couldn't access my schedule it was extremely stressful.

Pros

It is user friendly, It takes care of my small business needs

Cons

They DO NOT have 24 hour help. They are in a different time zone than me and if it goes down which it has, 2X I can't access my schedule to know who, when or if a client is coming in. I have to wait for DuoServe to get to work before I can address the problem.

September 2018

Tommy from Westmoreland Plumbing Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Dependable scheduling software

I have been with Duoserve for 10 years and consider the software a need to my company I could not work without. It keeps me organized and my customer happy with the consistency and speed of the data at my finger tips.

Pros

The interface is friendly to use and looks clean and simple. Searching history and future scheduling is simple and fast using a cloud based service. The price is fair and problems are seldom.

Cons

The annual renewal process, lacking a mobile version that works similar to the desktop version.

September 2018

Paul from RothMethods, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

What is Needed

Reliable visual guide through a full week of appointments week after week.

Pros

Reliability, stability, consistency within the parameters it offers which is essential for scheduling.

Cons

Can't see 24 hours, can't decide what the colors represent, don't have enough range of colors, can't cut and paste from week to week, can't change the calendar while viewing a report, can't view weekend as part of the week view when needed.

August 2018

Olivia from K08 Sounds

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

August 2018

Inexpensive and efficient

Pros

Scheduflow works well for viewing appointments and keeping track of the schedule. I like the different views available for the schedule and it's very flexible to work with.

Cons

I would love to see it become more mobile friendly, with an updated app and appointment text reminders.

August 2018

Conor from Skyline Marine Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Convenient Desktop Scheduling Calendar

Pros

Easy to use labels for specifying appointments, ability to create client accounts in the program, and multi-calendar views make ScheduFlow a great desktop scheduling option.

Cons

I wasn't able to find many features in this calendar that aren't already available in other basic calendar programs - Outlook/Google Calendar. Would like to see an easy way to sync the calendar to other devices.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

ScheduFlow is an excellent tool for scheduling staff

Pros

ScheduFlow is a cloud based software for scheduling staff. It’s very user friendly and the features are exactly what I can really use to schedule staff for my shop. I used the software several ways. I used the software via a colleague’s recommendation. I actively used the tool live at my colleague’s business so I can determine if it fits my needs. After just a week of use, I knew it would be good for my application. I did the trial period and really liked what it can do.

Cons

Unfortunately, it was a little pricey for what I need. I already have a Point of Sale system, so I was hoping it can integrate with it, but it’s more of a standalone system. I don’t need a duplicate system, I need something that might enhance what I already have. I would definitely invest if there is a way to seamlessly integrate into my existing POS.

July 2018

Nadja from HUF Spedition Juist GmbH

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Affordable and very easy to use Scheduling Tool

Improved customer service, improved reliability.

Pros


When we started using this software we switched from a completely paper-based model. Since we rolled out ScheduFlow for our team, our error rates have dropped dramatically and we have been able to greatly improve our reliability and service to customers.
The most amazing feature of this software is its ease of use. We have had users with no prior computer experience learn to navigate the software within two days. For this we did not need manuals or documentation, it is so very intuitive to learn. Mobile users needed no more than a 5 minute briefing to start using the tool independently on their mobile devices.
The user interface is great and highly customisable. We use it for scheduling taxi drivers and their trips and it works very well for us. It is not very pricey if you only need to use it within a relatively small team. I would recommend this tool to anyone who needs to schedule a very small company or project without a huge upfront investment in licenses or training.

Cons

The software feels a little bit "work in progress". Certain small glitches could not be resolved by tech support. For example one of my desktop users cannot see whether he sets an appointment at 2 am or pm because the am/pm doesn't show for him. We flagged this 2 months ago and it remains unresolved.
We have also been having troubles with our license management, although support has always been quick to resolve these, we've had down times of several hours because of it.
What we also don't enjoy is that there is no local backup of data. So unless you have a very reliable internet connection, you can be unable to see or edit your schedules.

July 2018

Ana from METRO Cash&Carry Hrvatska

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

July 2018

Very good organization software

Very good for organize You own schedule/time management.

Pros

This software have a lot of good and useful features. You can manage Your schedule very easy. Extremely useful feature is that you can access it also from your mobile phone.

Cons

There is missing option to print your schedule that you made.Also this isn't yet available for MAC and Iphone users.

July 2018

David from Trex Equipment Company

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

We have used Scheduflow for many years. For the price it has helped us get a little more organized!

Pros

This is a pretty simple program to use. Simple is always easy when having to train many people on it.

Cons

We wished that it integrated with Microsoft Great Plains Dynamics. We also want job costing to be an option.

July 2018

Heather from The Law Offices of Melanie Leavitt

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

It has improved our scheduling tremendously.

Pros

I love that we can have multiple attorneys scheduled and viewing separate columns. I love that all employees are able to schedule and it automatically syncs. It is awesome that the attorneys are able to see their individual schedules on the app.

Cons

Wish it had a email system so we can electronically remind clients of appointments. Or there was an option to forward a text message to client with appointment details as soon as we enter them on the schedule.

July 2018

Robin from Tahoe Photographic Tours

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very easy to use for our business

Efficiency for our company

Pros

Quick and efficient. Works perfectly for our business and is easy for our employees to follow. Can trace past reservations very easily too. Have all the emails and contact information.

Cons

Sometimes it goes offline but that is due to where we live in South Lake Tahoe. Other than that no real problems.

July 2018

Louise from Maison Accueil-Sagesse

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Where we required assistance in moving and creating resources, the service was excellent.

Pros

It's flexibility and layout. Once we became familiar withe the product, it is quick simple to use and we can collect great data.

Cons

It is only offered in English. Our organization is a francophone service and the majority of staff speaks French only.