There's a reason why everyone gives ScheduFlow such high reviews. It's great. I appreciate the seamless integration between the Windows and the internet. They've been around forever (by internet standards) and it shows. Plenty of improvements and updates along the way.

Even though there are constant improvements, it's frustrating that there always seems to be a couple of glitches. I guess that can be true about most software out there, but it's still frustrating when you experience it.

Improved customer service, improved reliability.

When we started using this software we switched from a completely paper-based model. Since we rolled out ScheduFlow for our team, our error rates have dropped dramatically and we have been able to greatly improve our reliability and service to customers. The most amazing feature of this software is its ease of use. We have had users with no prior computer experience learn to navigate the software within two days. For this we did not need manuals or documentation, it is so very intuitive to learn. Mobile users needed no more than a 5 minute briefing to start using the tool independently on their mobile devices. The user interface is great and highly customisable. We use it for scheduling taxi drivers and their trips and it works very well for us. It is not very pricey if you only need to use it within a relatively small team. I would recommend this tool to anyone who needs to schedule a very small company or project without a huge upfront investment in licenses or training.

The software feels a little bit "work in progress". Certain small glitches could not be resolved by tech support. For example one of my desktop users cannot see whether he sets an appointment at 2 am or pm because the am/pm doesn't show for him. We flagged this 2 months ago and it remains unresolved. We have also been having troubles with our license management, although support has always been quick to resolve these, we've had down times of several hours because of it. What we also don't enjoy is that there is no local backup of data. So unless you have a very reliable internet connection, you can be unable to see or edit your schedules.

Reliable visual guide through a full week of appointments week after week.

Reliability, stability, consistency within the parameters it offers which is essential for scheduling.

Can't see 24 hours, can't decide what the colors represent, don't have enough range of colors, can't cut and paste from week to week, can't change the calendar while viewing a report, can't view weekend as part of the week view when needed.

there is only one issue we needed solved, and Scheduflow solves it.... SPEED. Thenprohram is easy to use, making appts quick to make/modify at the POS.

I learned the UI in 10 minutes top to bottom. I was able to train all the employees quickly on using the mobile version to control their own scheduling. Soeed of bookings at the POS is key for us, and Scheduflow is the best way to go. Easy to read color blocking, mobile versatility, pricing..... its all there!

I dont really have "cons"... more of a wish list of future additions. I would like to see the ability to add an auto email to appt contacts so the program can send reminders we can set up. I would also love to see a photo option where a cam can integrate in and be used to add a photo reference to the appt spot. lastly, I would like to see a way to isolate individual employee catagories and show a quick list of available appt spots at a glance rather than doing a full weekly search.

It's available to all my staff, both office users and mobile users, and everyone sees our schedule changes in real time.

That I can't apply more than one client to an appointment. Sometimes we work with more than one client on a job and if I were able to assign them all I wouldn't have to track it in an additional program, it would be my preference to just have all the information in one place.

Easily customized for any orthodontic/dental/medical office desiring a stand alone scheduling program not part of a larger software package

Secure cloud based access from any location without separate data line needed

Prefer to have "help" when there is a problem from a live person available during business hours

my work became much more more more better and faster

Easy to use and fast I really like it so much I cant imagine my life and my work without it and everyone really should give it try

We use this software to have better customer service on the appointments time and to have control of our statistics, so we can at the performance side of our workers

Easy to use, and fast interface

we have found none so far

Very good for organize You own schedule/time management.

This software have a lot of good and useful features. You can manage Your schedule very easy. Extremely useful feature is that you can access it also from your mobile phone.

There is missing option to print your schedule that you made.Also this isn't yet available for MAC and Iphone users.

we offer classes on a variety of subjects for the community, as well as studies for our congregation, plus weddings and funerals and meetings and conferences. all of which are needing a portion of our facilities. this allowed us to designate the resources and then work to book them, and avoid conflict on usage. does exactly what i went looking for.

I went looking for a software that would help us manage a church and lots of meting rooms. I was able to customize during set up, it is easy to change when needed, and provides lots of various ways to display, by room, by week, by instructor....it works!! i will tell you that they said they will compensate me for my review, but i would say the same thing if i were not compensated. it is refreshing to purchase a software that works as promised, support is there when i have struggled. LOVE IT!

each time i pull information into excel, i have to repeat the modifications i make to the final print out. it would be nice to have a "report writer" or template function in the data "pull"

I find it frustrating that I can't seem to speak to anyone ever. When we have a billing issue or need assistance, it seems like it takes a long time to get a response back. In the spring I had sent a request because I wanted to add another license to our account. I never heard anything after two emails to Duoserve.

We have two locations and the software enables us to book appointments for each mechanic from both locations.

The software is great. My concerns are with the support.

Clinic scheduling program - booking of patient visits

It is easy to use. It is easy to access and recover the information needed

You often have to log in twice in a row for the mobile program to work. The program often logs you out for no reason and you have to have the administrator log you back in The mobile users are not easy to change - you have to remove everyone and start all over the reports are not very customizable

smooth schedule throughout the five locations

multiple stores can use the program. Easy to use. Great functionality and design. also has mobile access.

I wish they had tech support that answered phone immediately... but they do respond well by email. At times our licenses get hung up and even though we have extra available we cannot add new people until tech responds to email... frustrating.

All has been positive since the start, as far as the scheduling and customer reminders. I’m not really a big fan of the prepaid text message fees, but all else is good.

The flexibility of being able to access it on computers and smartphones alike. If a customer messages me anywhere, I can schedule them on my phone and it’s done.

I actually can’t think of anything as it does what I need.

Made scheduling conflicts disappear basically

We started by using the offline version, which worked 6 years ago for us, but moved on to the subscription version. Much, much better for us!

At first the system wasn't something I was used to, but customer support we great to help have a smooth transition from offline to online versions.

I have been a Duoserve customer for 8 years and their product has evolved and gotten better with each update. We especially like the cloud based data storage and how easily accessed the data is for referencing our customer data base. The tech support has been timely and has the personal feel you would expect with your only gateway to your customers.

Useability and support

Information could be more versatile

Our busiest time of the year needs organizational accuracy. Duo Serve is the backbone of our Scheduling which leads to greater customer satisfaction. It is a great asset.

Ease of use, multiple users can schedule appointments without duplication.

There is nothing that we do not like about this software.

It keeps our service technicians jobs lined out and in order

Helps us keep our service technicians jobs in order. I like how you can print the schedules in different ways. Also, searching by the customer and pulling up all their appointments is a plus.

Would like to search by city (not just customer) Would like to have a field to put the person's name that took the appointment Maybe even have some custom fields in the appointment screen.

It's flexibility and layout. Once we became familiar withe the product, it is quick simple to use and we can collect great data.

It is only offered in English. Our organization is a francophone service and the majority of staff speaks French only.

Customer service is great. We have had a few questions or changes . Customer service is always quick to apply our changes

It's simple to use. Inhave trained several new employees and all of them have picked it up quickly.

Ability to look up notes on previous customers.

It's versatility helps you customize the software to your needs. Internet based so we are able to get it anytime, anywhere

An app for Apple and Android would help tremendously To be able to search by city when looking for an appointment

ease of seeing how busy we are on a month to month basis

Ease of setting cleints up in the system and explaining to users how to schedule their kitchen time. Like the fact that we can set up recurring appointments

Not being able to track which licenses are attached to which users. Not MAC friendly is the biggest issues and not knowing who scheduled an appointment when information is incomplete

I can have multiple employees all seeing the same schedule screen and be able to make adjustments as needed. Things change very quickly so we needed a program that would allow easy changes to the schedule. We can just click and drag. The customer look up is also very handy to have.

An address field showing up on the screen would be helpful instead of having to add it in a second time.

This is a pretty simple program to use. Simple is always easy when having to train many people on it.

We wished that it integrated with Microsoft Great Plains Dynamics. We also want job costing to be an option.

great experience and all the salesmen and drivers like it.

It has been our experience that with either the pc or the mobile app, they both work great.

cost a bit high BUT it works when so it is understandable.