What are Service Fusion users saying about the software?
Read what people like you have said about using Service Fusion software through verified user reviews
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4.39
148 Reviews
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Showing 1 - 25 of 146 reviews

Brandon
Verified reviewer
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
If you have a sales team that is mobile and on the road this is an incredible platform.
Pros
It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.
Cons
There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.
Miles
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Good software, Terrible customer support (software goes down regularly)
It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support. ServiceFusion, right the ship before it's too late!
Pros
It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.
Cons
The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.
Reasons for choosing Service Fusion
ServiceTitan's model for in home sales is not our model. They are a very sales heavy company with software that is bulky, non-intuitive and pigeon holes a company into doing things their way.
Reasons for switching to Service Fusion
MHelpDesk's estimating abilities were very archaic and there was no indication the company had any plans to make improvements.
Chris
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
Mislead reps, they take your money and run
Horrible customer service!!
Pros
Lots of customization, ease of mobile device.
Cons
Lied to by sales rep, and implementation team about what system can do. Found that no PO's can be generated through mobile device. GPS system is beyond horrible. No tracking, just real time tracking. Most of time it never updates so fleet is always idling instead of driving. No custom forms. Customer service is the worst. No follow up, no corrections, no help getting live but will take your money
Alternatives Considered
Reasons for choosing Service Fusion
It was supposed to generate PO's on mobile, have a good GPS, service call A.I., A-Z program. Was mislead by representative
Reasons for switching to Service Fusion
Thought it would be a better program. Wow I was wrong. Reopened Mhelpdesk as we shopped around again. Starting with Service Titan in March 2022
Carolyn
Company size: 11-50 employees
Industry: Automotive
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2021
One of the best dispatching softwares!
Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!
Pros
Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.
Cons
No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.
Reasons for switching to Service Fusion
Kickserv would not allow our billing to go over to QuickBooks properly.
Jaroth
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Service Fusion to manage great
I like, I really like this software, some things can be fixed and the software can be better.
Pros
I really like the interface, the differents elements that you have in the screen to work great, the buttons, the differents colors that you have in the screen are really useful to work in a easy way.
Cons
I don't like that some functions didn't work properly, because when you need this function, sometimes don't work and it may cause that you can't work properly.
Aaron
Company size: 2-10 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
Another Broken Software With Crappy Back-End Support
Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together
Pros
It customizable and pretty user-friendly
Cons
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself
Reasons for choosing Service Fusion
Overall cost and the support teams attitude was way better
Reasons for switching to Service Fusion
Was hoping for simplified management of several key business processes.
Rueben
Company size: 11-50 employees
Industry: Security and Investigations
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
November 2021
Great if your invoicing is linear
So, So. If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition.
Pros
Mobile, cloud based & customizable. That is really it.
Cons
You have to use linear invoicing and can add no special charachters or alpha ones to your invoicing. No fix for this.
Reasons for choosing Service Fusion
I really didnt choose it over another. It meets the basic needs with some flexibility.
Reasons for switching to Service Fusion
For a mobile platform
Jennifer
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
September 2020
Service Tech & Office friendly
They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.
Pros
Better dispatching than what we had before.
Cons
Reports aren't all that they need to be, but can download info to Excel & manipulate most data
Reasons for choosing Service Fusion
It was less costly, communicated with Quickbooks, and offered what we were looking for.
Reasons for switching to Service Fusion
It was time to upgrade. At that time, Wintac/Davisware, did not offer the cloud/tech user the ability to do as much in the field. We liked the attitude of Service Fusion's salesperson (didn't promise what they didn't have, but did show us viable alternatives and talked about what was in development). Plus he was clearly knowledgeable about all aspects of the system. Also, it would integrate with our Quickbooks software.
CM
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Beware of this Program!
Our experience with this company has been very poor. Our Company has been using Service Fusion for over a year. Please be aware that our experience with their customer support has been terrible. The program is buggy and Developers are slow to fix problems. You seldom hear back from them about the status of an issue. We have been unable to manage our inventory/books now for weeks because there are major bugs in that part of the program. The program is supposed to be integrated with Quick Books, but that has been a nightmare for us. We have been trying to get data to sync from Service Fusion to Quick Books for the past four months! No one returns our phone calls. We've even left messages for management and they won't respond to our phone calls. Customer support doesn't take responsibility for helping to find resolution to problems. If you value your business data, please think twice before you trust your information to this company!
Pros
General Interface is quite user friendly.
Cons
There are a lot of bugs in this software. The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used. They are slow to fix issues and there is no customer service support.
Reasons for choosing Service Fusion
More economical than other products out there.
Reasons for switching to Service Fusion
The product was obsolete
Carla
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2020
Wow, great product and great support!
We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.
Pros
It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.
Cons
The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.
Reasons for choosing Service Fusion
The program was very well thought out. Everything was considered. It seemed like the programmers didn't think any task was too much to ask, they did it all.
Reasons for switching to Service Fusion
There isn't enough time to explain why we switched. Main reason was jobs that require additional site visits. Every site visit sends over to Quickbooks whether it's an invoice or not. So we had hundreds of invoices in QB that the bookkeeper continuously had to ask us about, is it an invoice or just another HCP mess. Also, the Housecall Pro support community had very little knowledge of their own program. Most times we would figure out the issue before them and just got tired of training their employees.
Danielle
Company size: 2-10 employees
Industry: Facilities Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2020
5 stars
Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support.
Pros
Service Fusion is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out.
Cons
Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up!
Reasons for choosing Service Fusion
I was trying to compare 3 systems. I dont remember what their names were. Company #1: Didnt show up for our pre-demo call. Company #2: The rep who did call for our demo did not listen to any of our concerns in our pre-demo call. So when we had the actual demo, he was not able to address any of our concerns. Service Fusion - The rep listened to our concerns, took notes and asked questions at the pre-demo call. When we had the actual demo call, he address every single one of them as well as made reference to our current software and processes.
Reasons for switching to Service Fusion
I needed to sync to QB
Makenzie
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Dispatch Made Easy
I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!
Pros
My favorite thing about this software is how easy it is to create/schedule jobs. The way they are displayed on the dispatch board so that I can see what is scheduled but unassigned, what has been dispatched, and what needs a follow up. I also enjoy how easy the software is for the techs and the fact that there is a space for all the information we are interested in collecting (i.e. equipment type)
Cons
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts. Previously we used FieldEdge and all I had to do was simply hit "Maintenance Contract Customers" and it would list all the contracts- when they were purchased, when they expired, and if they had previously been on contract and failed to renew. I don't like the fact that I have to put in the dates what not. I just want an easy one-click button.
Reasons for choosing Service Fusion
Just did not compare to Service Fusion.
Reasons for switching to Service Fusion
It had a ton of glitches, I hardly was able to get work done on this software. NOT A FAN.
Sharon
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Full Enterprise Solution for Field Service Operation
Service Fusion is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us to invoice immediately upon the close out of a job without having to wait for part-time accounting staff to be in the office. Our prior process lost up to 4-7 days before invoices were processed. Service Fusion comes with mobile apps for field staff to check in and out of jobs which is used for project billing and payroll processing. We were able to eliminate the use of 4 separate programs upon implementation of Service Fusion: time tracker, calendar, teams collaboration software, and a service ticket tracking program.
Pros
Service Fusion's functionality allowed us to replace several separate program, reducing cost and increasing efficiency. Customers are able to digitally sign-off on techs' mobile devices upon project completion.
Cons
There are limited report options. Would like to have a checklist option for field techs, where they can actually check off the boxes as specific tasks are completed.
Reasons for switching to Service Fusion
Autotask was not created for general field installation and service. The cost per user was significant compared to Service Fusion which is a better fit for our industry.
Paddy
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
Love the product but REALLY LOVE the support team - Thank you [SENSITIVE CONTENT HIDDEN]
Extremely happy.
Pros
The communication tools for both the clients and our techs in the field. We're still learning more great features every day and experimenting. Love how they are constantly adding new features and easy explanations of how to use them. When we have questions, and we often do, the support team is amazing!
Cons
We're in the process of learning more about the great features of Fusion. There is a lot here that we're not using yet... yet.
Reasons for choosing Service Fusion
The demo was top notch and looked super user-friendly. Our plumbers are out in the field and they need a really easy system in order to give our office the info we need to service our clients in the manner in which we require.
Reasons for switching to Service Fusion
Jonas was old-school and hard to both administer and use.
Dianna
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
All in one crm
Pros
This crm has so many features that are relevant and critical to hvac type businesses. Everything from job management to scheduling and dispatching is integrated. The email functionality is very impressive as well.
Cons
Not very easy to navigate for a beginner.
Braden
Company size: 11-50 employees
Industry: Machinery
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Easy Plug and Play Service Management Tool
Service Fusion has been a blessing; previously we were manually routing our individual field service technicians to their appointments by phone as they came in, and following up with an email to provide the address. Again, although I would like to see some updates to the mobility of scanning and inventory management, overall this is a strong application.
Pros
This app is an all-inclusive solution for anyone conducting field service work at customer locations! We are an industrial mechanic service, that has built our business around specialized in-field repair servicing. Service Fusion is a one-stop shop for appointment information; it features a GPS module to make for easy appointment transportation. In addition, they offer customizations within their template for appointments which allows us to include industry-specific task items and buttons.
Cons
The biggest issue we run into is with inventory management. Although they have a great inventory management module, that has a lot of expandability and allows for barcode scanning, the scanner is restricted to operating only when attached to a laptop... You can't attach it to a tablet or mobile device which makes it very cumbersome and not as intuitive with the mobile application as you would hope. The platform is built off the mobility via the app, so to not allow the scanning and inventory management to function off of that is very counter-intuitive in my opinion.
Thomas
Company size: 2-10 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2020
Excellent Service and Dispatch App
Easy to keep track of jobs, estimates, and repeating jobs.
Pros
Easy to use, can track customer information, jobs, repeating jobs, and estimates.
Cons
Quickbooks sync is one way, and the information that goes down to QB is limited. Some organizational functions are lacking, but the development team is hard at work and is adding features frequently.
Geovanni
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2020
This changed my LIFE
I just love this software. Everything has been so easy to use and so easy to create new jobs.
Pros
User friendly interface! I really love how it communicates with clients when tech changes his status.
Cons
Limitations on phone app. I really wish the interface on the App had more functionality and more customizable settings.
Reasons for choosing Service Fusion
PRICING was more affordable.
Terry
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Service Fusion is Malleable and can become what you need it to.
Their team in support is always quick to assist, they are helpful and not condescending.
Pros
It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, Service fusion was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income.
Cons
The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that.
Reasons for choosing Service Fusion
it had the flexibility for us to create and capture the data we needed to share with our team and our clients, the invoicing in the software was sufficient for what we needed done, and support was very helpful in the beginning.
Reasons for switching to Service Fusion
could not create the necessary fields in their database that would accommodate our business needs.
Anonymous
Company size: 2-10 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2019
New, but VERY impressed with features for the money, and MOSTLY SUPPORT!
Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.
Pros
I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager in support I was lucky enough to get on the phone when I called in. Before I spoke to CSR, I was still very lost on how to BEST apply the software to our business needs, and this was after 2 implementation meetings with my onboarding specialist. Long story, short, I spoke to CSR for 4 fast hours as he let me talk outloud and verbalize the multiple "if this then that" scenarios I would wrestle with to make sure I was using SF in the most efficient way possible. Then, after listening intently, and putting himself in my shoes, he would work with me to find the answer. To add to the best software service I have had in years, at the end of the call, he asked me to hold as we were wrapping up 2 last points so he could say goodbye to his team as they were leaving for the day. Then, CSR spoke to me for another 30 to 45 minutes AFTER he was done for the day. Before my call with CSR, I felt like I was a 2 out of 10 on the program. After my call, I felt like I was a 8/9 out of 10. THAT is the type of support that will help us succeed with SF!
Cons
New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.
Joel
Company size: 51-200 employees
Industry: Public Safety
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Unbelievable Software for the Price
I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.
Pros
- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings! - Offers incredible functionality at a low cost. - Customer support is truly incredible; they offer chat and phone support all based in the United States. - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should - Ability to upload photos to work orders, this gives management the ability to truly see what was done on a job. - Offers great tracking functions for keeping staff working efficiently. - System can call or text customers to alert them that you are coming. - Allows for custom document creation so you can create and style your own paperwork with all your required verbiage. - Allows for simple inventory tracking and purchase orders which can work well for general item tracking. - Separate Mobile app syncs perfectly with system and allows office staff to see technicians progress as they update their mobile app. - Has ability to tie trucks to GPS through one of their partners to better track your service fleet and give more accurate arrival estimates. - Built-in private messages system allows techs and office staff to chat so communication is clear and always documented.
Cons
- QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct. - Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select the warehouse they want to pull from each time; there is no way to select a default warehouse like a tech's truck making inventory tracking more accurate. - If you are a small startup with only one or two trucks and one or two users this will cost you more than other similar software that charges per user. Once you past 8 - 10 users Service Fusion will start saving you serious money. It saved our group several thousand dollars a month when we switched.
Crysten
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 12 months
May 2017
Great for small HVAC companies
Overall our experience with Service Fusion has been great. It's a tool that will do well for any small service company. I would love to see Service Fusion step up their partnership with larger organizations like ACCA and do more with their on boarding process. We were left to figuring out how to apply the tool to our own processes and how to get the tool to do things we wanted it to do for us. Service Fusion was there for us when we have questions, but a better on boarding process with a consultant to help us set up would have saved Service Fusion teams from less questions down the road and helped us ensure we're using the tool/setting up our own methods properly in the first place. I would still recommend Service Fusion to any small business like ours.
Pros
It's allowed our small business to get more connected with customers and create a better customer database along with new payment portals not available to us before. We are still learning the tool but we've already saved time regarding payroll and getting critical data in the hands of our Technicians when they are out in the field. Connecting the field to the office support team has been critical in ensuring we're providing our best selves to the end customer. The Service Fusion team has been incredible! They are super supportive and answer any questions we have on any given day within minutes. They have helpful videos and go the extra mile to help in every aspect. Great Team!
Cons
While there are some incredible features that have helped us, there are some limitations and clunkiness that needs to be ironed out. The dispatching views are great but limited to size of screen - having to reduce the overall screen to see our entire team doesn't give us a view of the bigger picture. The phone app doesn't allow this larger picture of schedules when we're out of the office, however the dispatch does connect to Google Calendar to get it but still makes it so we're jumping through multiple clicks to get answers to customers on our availability when we're in the field. Reporting on schedules and tracking schedules is somewhat limited. There is no good way to handle tracking paid time off (which we offer to our employees) so we are left to creating our own work arounds to track this. We run into our teams forgetting to track their time and needing to update their time on the back end - there are ways to get it updated, but it's clunky - multiple clicks through multiple areas isn't always transparent on method. We have clients with multiple properties and while the tool supports this model, we would love for it to track the equipment to each property so we're not having to manually look this information up. For us being in HVAC, we need a way to track the size of the air filter for a few of our customers that own hundreds/thousands of properties. Being able to tie equipment to property would be huge.
S.
Company size: 2-10 employees
Industry: Facilities Services
Time used: Less than 6 months
Review Source: Capterra
February 2017
Fantastic Software and Great Customer Service
We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc). The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired. On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs. Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs. Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.
Pros
Highly configurable, easy to use, intuitive user interface.
Cons
Would like to see more customizable reporting, but what is provided out of the box is sufficient
Brandon
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2017
There are a few functionality problems, but overall this product is fantastic for office life.
Pros
This software has multiple highlights, the organization of the jobs, the visual cleanliness, easy to navigate menus and just an all round good software for small/large/fortune 500 companies.
Cons
The parts where this software lacks is in the non-admin or front-end abilities. Front-end cant batch delete, or batch enter information. I wish there was like an excel import option to bring lists in. Also, one thing that bugs me is when I set the records count to anything other then the default 10 per page, it resets whenever the page has to reload. Its like there are no cookies for individual use, only the software as a whole. Any settings I had set change back as soon as the page has to reload. Id like to see some minor improvements on the utilities and advanced options for customization for the individual not just the software as a whole.

Response from Service Fusion
Hi Brandon, Thanks for the review! The setting to set your default list sizes is in Company Preferences, so you can increase it up to 100 items per page if you'd like. But I do see your broader point though and will work with our dev team on a possible solution. Please feel free to send us any other feedback or ideas you may have. Virtually everything we produce is based on the feedback we receive from our customers. -Max
Replied August 2017
Leif
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2017
Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE!
Tremendous consolidation and money-saving via systems and especially efficiency and automation capabilities!
Pros
We are a full-service cleaning and restoration contractor in WA State, and have had a heck of a time finding software that works well in all divisions of our business. There are many cleaning software platforms and a few restoration-specific programs, but we've been looking for YEARS for software that will allow us to manage both, including re-construction. Intuitive platform, versatility, list and workflow creation including the ability to customize and require that personnel gather specific information, GPS, payroll and credit card processing integration (allowed us to kill separate systems/charges for all 3 of those elsewhere!), good and simple reporting features and the sheer ability to book simply daily/one-off jobs, as well as full-blown project management! Interpersonally, Max Paltsev (SF CEO) makes himself totally available and is extremely hands-on! SF is highly capable and is developed in-house (vs. farmed-out over seas), which is a big deal to us! I brought up an issue just yesterday regarding a specific functionality item that is pivotal to our business. My account rep took the issue right to Max and I received a reply today that their development team is creating a code-module as we speak and it will be re-coded by week's-end. SERIOUSLY!?... WHO DOES THAT? Incredible. It doesn't get any better than this. My goal is to master this system's functionality and I find things every day that are better than I even imagined. We are now a lifetime client!
Cons
Very few. Calendar is a bit dated and needs a little help in relation to what SF calls DISPATCH capabilities... BUT this is a primary focus on their

Service Fusion
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