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Service Pro Software

6 reviews(4.0/5)
6 reviews(4.0/5)

MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform enables users to manage field personnel and related tasks such as scheduling, dispatching, contracts and inventory management.

Service Pro offers features such as repair management, asset and inventory tracking capabilities and serial and lot number processing tools. Users can track asset history and monitor performance as well as monitor service contract sales and success. Additional features include call taking and dispatching, job assignment, visual scheduler and service order management.

A mobile app is available for iOS, Android and Windows devices. Offers integration with systems such as NetSuite, Sage 100 and Viewpoint. Implementation and training services are also available, as well as various levels of support through phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

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6 Reviews of Service Pro

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  • Paul from Colonial Flag

    April 2018

    Terribly problematic and cumbersome. It feels like we are beta testers!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated

    Cons

    It has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Andrew from Kitchen Appliance Service LLC

    Specialty: Home Appliances / Electronics

    Number of employees: 11-50 employees

    February 2017

    Awsome !!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.

    Pros

    it is integrate with other softwares like quickbook and netsuite

  • Blake from Honest Air Heating & Cooling

    Specialty: HVAC

    Number of employees: 2-10 employees

    February 2017

    Good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Works well with our HVAC business defiantly my go to software. Use for various operations.

    Pros

    Seem less software

    Cons

    Little costly but well worth the money

  • Kenny from Contract Management Services

    Specialty: Construction

    Number of employees: 2-10 employees

    October 2016

    Overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product, middle of the line for cost effectiveness

    Pros

    Ease of access

    Cons

    Costs

  • Thej from ITU

    October 2016

    Enjoying it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.

    Review Source: Capterra

  • Mckenzie from Columbia Industries

    Specialty: Oil and Gas

    January 2015

    ServicePro

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The web portal is very useful to have a quick glance at the current situation.

    Cons

    I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.

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