Overall rating
4.0 / 5 stars
Service Pro Software
6 reviews [ 4.0 / 5 ]
MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform enables users to manage field personnel and related tasks such as scheduling, dispatching, contracts and inventory management.
Service Pro offers features such as repair management, asset and inventory tracking capabilities and serial and lot number processing tools. Users can track asset history and monitor performance as well as monitor service contract sales and success. Additional features include call taking and dispatching, job assignment, visual scheduler and service order management.
A mobile app is available for iOS, Android and Windows devices. Offers integration with systems such as NetSuite, Sage 100 and Viewpoint. Implementation and training services are also available, as well as various levels of support through phone and email.
iPad and iPhone
Mobile for Android
Mobile inspections
Mobile visual scheduler
Schedule
Stakeholder portals
Supported Operating System(s):
6 Reviews of Service Pro
Showing 1 - 6 of 6 reviews
April 2018
Paul from Colonial Flag
Review Source: Capterra
Ease-of-use
1 of 5
Value for money
1 of 5
Customer support
4 of 5
Functionality
2 of 5
April 2018
Terribly problematic and cumbersome. It feels like we are beta testers!!
Pros
If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated
Cons
It has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.
February 2017
Andrew from Kitchen Appliance Service LLC
Company Size: 11-50 employees
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
February 2017
Awsome !!!
This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.
Pros
it is integrate with other softwares like quickbook and netsuite
February 2017
Blake from Honest Air Heating & Cooling
Company Size: 2-10 employees
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
3 of 5
February 2017
Good software
Works well with our HVAC business defiantly my go to software. Use for various operations.
Pros
Seem less software
Cons
Little costly but well worth the money
October 2016
Kenny from Contract Management Services
Company Size: 2-10 employees
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
5 of 5
October 2016
Overall
Great product, middle of the line for cost effectiveness
Pros
Ease of access
Cons
Costs
October 2016
Thej from ITU
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
October 2016
Enjoying it!
Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.
January 2015
Mckenzie from Columbia Industries
Ease-of-use
3.5 of 5
Customer support
1.5 of 5
Functionality
3.5 of 5
January 2015
ServicePro
Pros
The web portal is very useful to have a quick glance at the current situation.
Cons
I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.