Service Pro Software
MSI Data’s Service Pro software is a customer relationship management solution used to maximize the effectiveness of field service operations, from scheduling and dispatching to contract and inventory management. Getting the right person on the right job in a timely manner is critical for organizations with field service operations. Service Pro offers a comprehensive field service solution that helps organizations manage their field personnel and related tasks.
MSI Data brings more than 25 years of software experience to the table. Their field service solution can be used across a variety of vertical markets including manufacturing, construction, telecommunications, transportation and distribution, among others. Organizations of all sizes can use the software and the implementation is simple and quick. MSI Data also offers a version of their software for mobile devices, ensuring that no matter where your field representatives are located, they have the data they need to get the job done right.
A few of our favorite Service Pro features include the repair center, asset and inventory tracking capabilities, and the serial and lot number processing tools. This best-of-breed field service solution is installed on-site on your server. Implementation and training services are also available, as well as various levels of on-going support to meet your specific business needs.
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Mobile visual scheduler -
Mobile inspections -
iPad and iPhone -
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Stakeholder portals -
Mobile for Android
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000
7 Reviews of Service Pro
Andrew from Kitchen Appliance Service LLC
Specialty: Home Appliances / Electronics
Employees number: 11-50 employees
February 2017
February 2017
Awsome !!!
This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.
Pros
it is integrate with other softwares like quickbook and netsuite
Blake from Honest Air Heating & Cooling
Specialty: HVAC
Employees number: 2-10 employees
February 2017
February 2017
Good software
Works well with our HVAC business defiantly my go to software. Use for various operations.
Pros
Seem less software
Cons
Little costly but well worth the money
Advice to Others
Good software to use
Cassie from Preventive Pest Control
Specialty: Pest Control
Employees number: 11-50 employees
January 2017
January 2017
Powerful, but hard to use
We've been using this software for the last few years in our office and have found that it's incredibly difficult to train people on. We have glitches in things like payments all of the time, and it's incredibly frustrating. The support teams do their best to help out, but sometimes I wonder if they even know how to use the software. I don't know if it's user error or programming, but we're making a switch this year in an attempt to stop the confusion.
Pros
Very powerful. A lot of features.
Cons
Difficult to use.
Kenny from Contract Management Services
Specialty: Construction
Employees number: 2-10 employees
October 2016
October 2016
Overall
Great product, middle of the line for cost effectiveness
Pros
Ease of access
Cons
Costs
Advice to Others
Not for startups
Mckenzie from Columbia Industries
Specialty: Oil and Gas
January 2015
January 2015
ServicePro
Likes Best
The web portal is very useful to have a quick glance at the current situation.
Likes Least
I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.
Recommendations
Obviously, you should consider your entire workflow from initial call to service completion. When I evaluated software to meet this need, ServicePro was the only solution that covered each requirement.
Gabe from Mosquito Bros.
June 2017
June 2017
Worst CRM I have ever used. Absolutely horrible program. Biggest business mistake I have ever made.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Lots of great features but none of them ever work.
Cons
Nearly impossible to take payments. Constant system errors. Optimized route option never works properly. Work orders and invoices don't display the correct account balances. Pretty much all the basic no brainer stuff never works.
Thej from ITU
October 2016
October 2016
Enjoying it!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.
