Mobile visual scheduler
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000About Service Pro
MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform enables users to manage field personnel and related tasks such as scheduling, dispatching, contracts and inventory management.
Service Pro offers features such as repair management, asset and inventory tracking capabilities and serial and lot number processing tools. Users can track asset history and monitor performance as well as monitor service contract sales and success. Additional features include call taking and dispatching, job assignment, visual scheduler and service order management.
A mobile app is availabl...
8 Reviews of Service Pro
Average User Ratings
Overall
3.25 / 5 stars
Ease-of-use
3.0
Value for money
2.5
Customer support
3.5
Functionality
3.0
Likelihood to Recommend
Not likely
Very likely
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February 2017
Andrew from Kitchen Appliance Service LLC
Company Size: 11-50 employees
Industry: Consumer Electronics
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2017
Awsome !!!
This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.
Pros
it is integrate with other softwares like quickbook and netsuite
February 2017
Blake from Honest Air Heating & Cooling
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 6 months
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
February 2017
Good software
Works well with our HVAC business defiantly my go to software. Use for various operations.
Pros
Seem less software
Cons
Little costly but well worth the money
August 2019
Janis from Central Pest Control
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2019
Beware of this Software System!!!!
Again, when it works it serves it's purpose but it constantly has it's prroblems
Pros
When it works it's fine and it serves it purpose but it unimaginably riddled with problems which take way too long to fix
Cons
There is always problems usually requiring data or program fixes which takes months to fix
Reasons for Choosing Service Pro
It was the software system used when I bought this business 10 years ago so I kept it knowing how much of a hassle it could be to change.
October 2016
Kenny from Contract Management Services
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2016
Overall
Great product, middle of the line for cost effectiveness
Pros
Ease of access
Cons
Costs
October 2016
Thej from ITU
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2016
Enjoying it!
Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.
April 2018
Paul from Colonial Flag
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
4.0
Functionality
2.0
April 2018
Terribly problematic and cumbersome. It feels like we are beta testers!!
Pros
If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated
Cons
It has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.
January 2015
Mckenzie from Columbia Industries
Industry: Oil & Energy
Time Used: Free Trial
Ease-of-use
3.5
Customer support
1.5
Functionality
3.5
January 2015
ServicePro
Pros
The web portal is very useful to have a quick glance at the current situation.
Cons
I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.
June 2020
Simon from Western Electrical Management Ltd
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 6 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
5.0
Functionality
3.0
June 2020
Buyer Beware
Slick sales routine as always. Very responsive implementation support. Consultant was great. Uncompromising and unresponsive management team when things went sideways. Our ERP provider was very accommodating in winding up our contract, even though not legally bound to do so. MSI, on the other hand, refused us even the smallest goodwill concession, so we're paying full price for years to come for just one very unimpressive feature of a software solution we will never use.
Pros
Nothing at all about the software, which was more of a necessity than a desire due to a functional gap in the host ERP system. However, the implementation support was exceptional.
Cons
It didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available and that was tortuous enough, with constant sync'ing with the ERP to fake "integration". This was never never going to fly. Very expensive all or nothing solution.