MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform enables users to manage field personnel and related tasks such as scheduling, dispatching, contracts and inventory management.

Service Pro offers features such as repair management, asset and inventory tracking capabilities and serial and lot number processing tools. Users can track asset history and monitor performance as well as monitor service contract sales and success. Additional features include call taking and dispatching, job assignment, visual scheduler and service order management.

A mobile app is available for iOS, Android and Windows devices. Offers integration with systems such as NetSuite, Sage 100 and Viewpoint. Implementation and training services are also available, as well as various levels of support through phone and email.



6 Reviews of Service Pro

Overall rating

4.0 / 5 stars

Showing 1 - 6 of 6 reviews

April 2018

Paul from Colonial Flag

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

2 of 5

April 2018

Terribly problematic and cumbersome. It feels like we are beta testers!!

Pros

If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated

Cons

It has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.

February 2017

Andrew from Kitchen Appliance Service LLC

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Awsome !!!

This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.

Pros

it is integrate with other softwares like quickbook and netsuite

February 2017

Blake from Honest Air Heating & Cooling

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Good software

Works well with our HVAC business defiantly my go to software. Use for various operations.

Pros

Seem less software

Cons

Little costly but well worth the money

October 2016

Kenny from Contract Management Services

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2016

Overall

Great product, middle of the line for cost effectiveness

Pros

Ease of access

Cons

Costs

October 2016

Thej from ITU

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

Enjoying it!

Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.

January 2015

Mckenzie from Columbia Industries


Ease-of-use

3.5 of 5

Customer support

1.5 of 5

Functionality

3.5 of 5

January 2015

ServicePro

Pros

The web portal is very useful to have a quick glance at the current situation.

Cons

I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.