ServiceBox Software


 

ServiceBox is an integrated cloud solution for commercial and residential service-based companies such as plumbers, HVAC repairmen, locksmiths, cleaning services and more.

Work orders and maintenance management tools allow a user to synchronize individual work orders with job sites. When a job is finished, ServiceBox generates a report to deliver to the customer’s email. Service technicians can create quotes from anywhere on mobile devices and tablets, which can then be converted into work orders. The scheduling application features a drag-and-drop tool for updating calendars in real time. Users can create invoices based on the work order and bill the customer on site.

ServiceBox integrates with the third-party application such as QuickBooks and Sage 50. The solution allows users to populate timesheets automatically for each work site and technicians can log their hours and give real-time job reports that ties directly into the geo-locating feature.

ServiceBox provides customer support via email and phone.

 

ServiceBox - Dashboard
 
  • ServiceBox - Dashboard
    Dashboard
  • ServiceBox - Track recurring work
    Track recurring work
  • ServiceBox - GPS tracking and history
    GPS tracking and history
  • ServiceBox - Manage multiple sites
    Manage multiple sites
  • ServiceBox - Scheduler
    Scheduler
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

36 Reviews of ServiceBox

Showing 1-20 of 36

 

Start your review of ServiceBox

Click to start
https://www.softwareadvice.com/field-service/servicebox-review/

Jodi

May 2017

May 2017

**CUSTOMER SERVICE 10+ STARS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table.
In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface.

Cons

No Application as of yet. Once the application is finished, it will be a top notch program for sure.

Review Source: GetApp
 

Shaun from STR Equipment Services Ltd.

February 2017

February 2017

Servicebox software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using servicebox for almost a year now and it is a great tool to have for creating work orders. I have had customers tell me how professional the work orders look and how easy it is to quickly review the work we performed.

Pros

Ease of use and multi function capability

Cons

Price point

Advice to Others

Great product with great features and ease of use

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: February 2017

February 2017

 

Hi Shaun,
Thanks so much for taking the time to review ServiceBox and let us know your thoughts. We are so happy to hear that not only has it made things more organised for your office but also that your customers have noticed a difference.
We welcome any feedback you have and look forward to continuing to work with you.
Have a fabulous day!
Your ServiceBox Team

 

Cristian from M. S. Air Inc

January 2017

January 2017

Needs an app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great service but trying to do every thing off a phone or tablet browser, the navigation is difficult and takes a few seconds for ever button tapped to register. A play store or app store app specifically design for these devices would be recommended and appreciated.

Pros

All the features

Cons

Pauses a few seconds after ever tapled button.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: February 2017

February 2017

 

Hi Christian,
Thank you for taking the time to review ServiceBox and provide your thoughts.
We have tried to be in touch with you as we would love to hear from you how we could make things easier for you but we haven't been able to connect. Please give us a call at 1 888 727 4983 or use the feedback option in the system to let us know how we can make your life better when it comes to ServiceBox.
We look forward to hearing from you.
Sincerely,
Your ServiceBox Team

 

Greg from Medicine hat elevator

January 2017

January 2017

Service box review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service box is a good program I have recommended it to other organizations
I like how it is constantly being upgraded and it fits very well with the industry that I'm in
I wish that the emails had worked out a little bit better for us but ultimately we did come up with a solution

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: February 2017

February 2017

 

Hi Greg,
Thank you for taking the time review ServiceBox! We are thankful for the referrals you have made on our behalf and so happy to hear the program is working well for you.
We are happy that you found a solution for your e-mails. We realise that it wasn't an issue with ServiceBox on that but we are happy none the less that things are going smoothly for your business.
Have a wonderful day!
Your ServiceBox Team

 

Patricia from Full Throttle Furnace & Duct Cleaning Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

As I see it

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.

Pros

I like the ease of use and navigation through the program.

Cons

Sometimes there are time delays which can be frustrating.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: January 2017

January 2017

 

Hi Patricia,
Thanks for taking the time to let us know that ServiceBox works well for you. We are always happy to hear how we may be able to serve you better.
When you are in the program, go to the Feedback button at the bottom of the page and let us know what training items we could provide to help you with ServiceBox.
We look forward to hearing from you and help you as you continue to use our software.
Your ServiceBox Team!

 

Shaun from STR Equipment Services Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Business work order program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to sit down with the developers of this program and have one on one instruction on using the system..I like the functionality of the system and ease of use..

Pros

Ease of use and funationality

Cons

The cost associated with using the program.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: January 2017

January 2017

 

Hi Shaun,
Thanks for taking the time to review our product and let others know of your experience. We are happy to provide a great product that makes running your business easier!
Your ServiceBox Team

 

Christie from Cleaning with Class

January 2017

January 2017

Great scheduling program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend this software to any business owner that is in need of a great scheduling tool. It has made managing our day to day operations a breeze and saves so much time. I had looked at many different options and this one is definitely the best.

The customer service is absolutely amazing.

Thank you Jobbox!!!

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: January 2017

January 2017

 

Hi Christie,
Thank you so much for taking the time to review our product and let others know what a difference it has made for your business.
Have a wonderful 2017!
Your ServiceBox Team!

 

Tejas from AECON

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is really good Product, user-friendly and easily understands.
Buying this worth value of money.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: January 2017

January 2017

 

Hi Tejas,
Thank you for your review of your product. We are happy to hear that you find it easy to use.
Your ServiceBox Team

 

Jennifer from Utility Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

User friendly and they were able to customize it to our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Here are some reviews from our employees who use Service Box everyday;

-Haven't had any issues.

-Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don¿t think the program is bad, it just needs some adjustments.

-I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet.

-It¿s easy to use. No problems at all

-Always glitchy on phone app , very user friendly via computer/laptop

- I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it!

-Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it.

-I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good.

-Haven't had any issues

-It's been a helpful tool

-Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10

-I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.



Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: February 2017

February 2017

 

Jennifer,
Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs.
We thank you for your continued support and we look forward to continuing to work with you.
Your ServiceBox Team!

 

andy from full throttle furnace and duct cleaning

December 2016

December 2016

service box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was good. Had few issues with login but got fixed. I would recommend you guys to troubleshoot the problems we face which have been reported several times in the past by our company and my co-workers.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Andy,
Thank you so much for submitting a review on ServiceBox. We have connected with your company and are happy to confirm that we have been able to look after those problems that had been submitted.
It is a pleasure to have had you using our system.
Your ServiceBox Team

 

DERRICK from DESOLATION SOUND YACHT CHARTERS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

GOOD SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I STARTED TO USE THE SYSTEM WITHOUT ANY TUTORIAL AND IT WAS EASY TO LEARN, HIGHLY INTUITIVE AND WITH FEW "QUIRKS" THAT I COULD FINE...I LOOK FORWARD TO THE ADDITION OF A LIVE INVENTORY, LINKED TO THE USAGE REPORTS (WORK ORDERS) THAT ARE CREATED

Pros

EASY TO USE

Cons

SIGNING IN IF YOU LOSE YOUR PASSWORD

Advice to Others

NEEDS TO BE MORE CANADIAN FOR CANADIAN CUSTOMERS.....

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Hello Derrick,
Thank you once again for taking the time to complete this review. It was great to connect with you after you submitted this review. We appreciate your comments and are so happy that the system is working so well for you and allowing your company to be so much more efficient.
I would like to clarify that after speaking with you that your advice on being more Canadian is really a note for us to keep in mind as we do future development, but that you are very happy with the software.
Also, we will look into ways to reset your password not using e-mail to make your life even easier. I know how many passwords we have and understand that the easier the better.
Have a great day!
Your ServiceBox Team

 

Mitchell from Sound Solar Systems Inc.

December 2016

December 2016

Solar Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software works very well to fit our needs. The most important feature the software is lacking, in my opinion, is mobile notification. We have noticed that our colleagues sometimes miss To Do's and Work Order's do to the lack of this feature.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Good Morning Mitchell,
Thank you for taking the time to share your opinion of ServiceBox. I have submitted your request to our development team and we have added it to our list of future developments.
Have a great day and if you need anything else, there is always the feedback button in the software where you can share your opinions with us.
Thanks,
Your ServiceBox Team

 

Cejay from Full Throttle Furnace and Duct cleaning

December 2016

December 2016

One of the best web based apps I've used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To start it off, Service box is super easy to use. User-friendly layout and great customer support. I use Service box every single day to keep track of my appointments, etc. the ability to attach photos so quickly and flawlessly makes this app above and beyond compared to others. Recommend to all businesses.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Hi Cejay,
Thanks so much for letting us know that ServiceBox is working great for you and we appreciate the time you have taken to do this.
Have a great day!
Your ServiceBox Team

 

Morgan from STR Equipment Services LTD.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great concept

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The idea and the material are there just need more refinement for smaller service companies. And a better price point for the smaller companies.

Pros

Can use anywhere you have access to a computer. No scanning work orders. Multiperson use.

Cons

Price and can't adjust time cards. Without notifying an admin.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: February 2017

February 2017

 

Hi Morgan,
Thank you so much for providing your feedback to us on ServiceBox, we appreciate the time that you took to let us know.
I know you were able to speak with one of our developers and get the time cards fixed as with ServiceBox the system can be configured in many ways.
We are always striving to meet the needs of our customers so we look forward to hearing from you in the future as well and providing even more value for your money.
Thanks,
Your ServiceBox Team

 

Mason from Ab electric
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Make this a phone app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.

Pros

Organization

Cons

Hard to use on a phone

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Hi Mason,
Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team.
Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler.
Hope you have a great day!
Your ServiceBox Team

 

Scott from Klempp Plumbing and Heating Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

All in one package for any Service business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.

Pros

Its flexibility

Cons

When updates are done with the system and it affects and changes system and glitches following day.

Advice to Others

If you have a service company with employees that calls are scheduled this system is awesome

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Hi Scott,
Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business.
We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company.
Thanks again for your time in completing this review.
Your ServiceBox Team

 

Leslie from Sound Solar Systems
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best I have used so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ServiceBox is a great tool, especially for small businesses. There are help videos to get you started and great customer support for all other needs.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: December 2016

December 2016

 

Hi Leslie,
Thanks for taking the time to review ServiceBox and let us know what you think. We are happy to hear you are finding our product beneficial!
Have a great day!
Your ServiceBox Team

 

Mitch from Electric

November 2016

November 2016

Service box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service box works well for tracking time and workorders. It's very easy to get use to the app because it makes sense. It's nice that you can go back and edit your time sheet for the week and add notes any time before you submit it. It's missing the ability to move back and forth between tabs without saving because it's web based they can never change that allegedly.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: November 2016

November 2016

 

Hello Mitch,
Thank you for taking the time to share your experience with ServiceBox and we are happy that it works well and you find it easy to use.
You can move back and forth within the tabs as the browser back buttons do work but the information must be updated if you want it to be in the system before you move. I will add your request into our future development board and if there is anything else that we can look after for you then please don't hesitate to click on the feedback button when logged into ServiceBox and let us know your thoughts.
Thanks,
Your ServiceBox Team

 

Matthew from M.S. AIR INC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Best product so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: October 2016

October 2016

 

Good Morning Matthew,
Thank you for taking the time to complete this review and share your experience with ServiceBox. We trust that you will continue to see a benefit with ServiceBox and if you need anything else, don't hesitate to give us a call.
Your ServiceBox Team

 

Adam from Full Throttle Furnace and Duct Cleaning

October 2016

October 2016

Handy but glitchy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a good tool to have, but encounters errors fairly frequently. They are usually resolved within a day, but they do hinder current operations. Also when looking ahead in the schedule it will always return to the current day after backing out of a different days appointment details which gets more inconvenient the further ahead you go as you then need to click thru the days till you get back to the day you were looking at. Overall decent though.

Review Source: Capterra

  Response: Jobbox Software, JobBox Software

Date: October 2016

October 2016

 

Hello Adam,
Thank you for taking the time to let us know your thoughts. During the past month we have been working on system optimization and we apologize if you have noticed some errors while working. We trust that this has now been taken care of and the second phase of this will be handled so as not to cause additional trouble for users. We appreciated your patience as we completed this work.
We have taken note of your request and have added it into our development list. If there is anything else that you would like to share with us, we welcome your opinion and you can e-mail us at support@jobboxsoft.com
Thanks again and have a great day.
Your ServiceBox Team

 
 
Write a Review