--- title: "ServiceBox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceBox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceBox is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/servicebox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceBox](https://www.softwareadvice.com/field-service/servicebox-profile/) / ServiceBox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/servicebox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/servicebox-profile/alternatives/) # ServiceBox User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 168 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 76 reviews (45%) - 4 stars: 71 reviews (42%) - 3 stars: 20 reviews (12%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I also like how you can do a search function on different properties to pull up the work orders for just those properties and you don't have to scroll through all the work orders that have been done until you find that particular work order. - It has significantly streamlined our processes, cutting our estimating and job costing time by at least 50%. While we haven’t fully deployed it with our field techs yet, we have a good feeling about how it will enhance efficiency and communication even further. - Overall it makes my day to day so much easier with everything on my phone. If the office keeps up with good job notes and contact info, i can go completely paperless. ### Most mentioned cons - It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture... - No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning. - There is no app so everything is web based, which is not convenient for employees in the field. When you type in a search bar it saves what you type so when you go back it is still there, that is very annoying. ## ServiceBox customer reviews Showing reviews 1-25 of 168 (page 1). ### Great software from a Canadian Company - Overall rating: 4/5 - Reviewer: Maxine L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall great software to use given that we use Sage50 Canada. Would recommend, especially if you are using mostly on computer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The biggest pro for us is they fully integrate with Sage 50 Canada. No other software on the market does it. The also have a very responsive development team that is helpful when there's issues. It's also helped streamline our operations from paper to electronic. Relatively flexible software to adapt to individual business needs. They are also priced really competitively and they've also grandfathered us as we've been with them a long time. Very easy and intuitive to use for the most part. It's made quoting customers so much easier than what we dealt with in the past. #### Cons The app is a bit tedious to use. When you click open a work order, you have to wait til it loads a webpage. It's not super seamless for those who are using it on the phone. No real issues on the computer. Their servers will slow down and go down occasionally. #### Reasons for choosing ServiceBox I searched for 6 months and went on numerous calls. Service box was the only app that seamlessly integrates with Sage 50. We've even had cold calls of other companies since then and I turn them away immediately as there's no Sage 50 integration, #### Vendor response Hi Maxine, thanks for this review. We're glad the Sage accounting sync is working for you, and appreciate you mentioning it. We also appreciate your honesty about the mobile situation. We're aware, and a revamp of the app is in the development queue, though that will be down the road a bit. Thanks for the reminder of the importance of that job. Have a great rest of the summer, and thanks for being a ServiceBox customer. Replied August 2025 --- ### Good program with a few drawbacks - Overall rating: 4/5 - Reviewer: Anna R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the program allows us to keep records of our customers and their equipment all in one place. It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers. #### Cons It is slightly limited on the customization side of things, such as how invoices and quotes are formatted. It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture... #### Reasons for choosing ServiceBox Because it had the most customization to our needs and it already was based on HVAC, which is our field. #### Vendor response Hey Anna, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the jobsite pictures in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. Replied November 2025 --- ### Top notch - Overall rating: 5/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the quoting format, timesheets, ease of operating. Support #### Cons I HAVE NO COMPLAINTS. Would recommend this to any company --- ### Very Practical - Overall rating: 5/5 - Reviewer: Dennis C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, Saves a lot of time and paperwork. Saves administrative cost and time. The help with customizing at the start of setting it all up was very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. No more paper to file and mail out 2. Work Orders create timesheet 3. Multiple ways to access information from different locations within the software 4. Integrates with QuickBooks Online software. 5. Able to link everything from quote through to work order and then invoice. 6.Like being able to include holiday schedules in the calender etc. #### Cons 1. I wish it was easier to look at the scheduler in the phone app like it is on the computer. 2. It would be nice to have the option to open attachments that were attached in the Work Order phase when you are in the Invoice phase. 3. While pricing an invoice rather than just showing the actual dollar value profit in the job, it would be helpful to have it show the percentage profit so we don't have to keep doing the math to see where we are at as far as profit or profit margin etc. while we are pricing up the invoice. #### Reasons for switching to ServiceBox We still use QB online for accounting but no longer use it for quotes, no longer use paper work orders or invoicing. #### Vendor response Thank you for sharing your feedback and experience with ServiceBox! These are valuable insights, and we’ve shared your suggestions with our development team to enhance these features in future updates. We appreciate you being part of the ServiceBox community and helping us make the software better for everyone. Replied August 2025 --- ### Great software for service business - Overall rating: 5/5 - Reviewer: Hau T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great overall, Software can be a bit hard to understand at first but the teams is helpful. Implementation with quickbook is awesome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Canadian based and Canadian pricing, Value for money. Have Purchase ordered and price books, inventory management. Sync to Quickbook. Also have feature for equipment that help tracking. #### Cons Does not have much for sales tracking. Has some bugs but Software gets updated frequently, Price is going up but have legacy customer programs. Software has a lot of features which can be a lot to learn at first. Software only work online, so if you have no internet or cell coverage you won't be able to do anything. It has PM feature but is not very robust. #### Reasons for choosing ServiceBox Feature and price. Had must of what we needed at a decent price #### Reasons for switching to ServiceBox Lack of features like PO, re-occuring WO, Sync with accounting. Jobber highly encourage credit card payment as they benefits from it and we pay the fees. #### Vendor response Hello thanks for this review Hau. We appreciate the kind words. And yes, you're right, an offline mode would be helpful to our customers who work in remote locations or below ground, and I'm happy to tell you it's on our development radar, though it's currently further down the queue. But thanks for the reminder. I hope you have a wonderful week. Replied August 2025 --- ### Alliance's Future Program - Overall rating: 3/5 - Reviewer: todd w. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were fine with the deployment and use over the last few years but the latest price increase has us shopping. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ease of quoting and data entry. Its cloud based. Easy to train new personnel. i'm not sure what else to write? Thanks #### Cons emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work. We also see inconsistencies by all staff, to compensate we review things twice as the details can be different each time we review an account's data..... #### Reasons for choosing ServiceBox lower price, ease of implementation............. #### Reasons for switching to ServiceBox its microkey we switched from but your review could not locate? The accounting package was cumbersome, especially in the tax fields #### Vendor response Thank you for your honest feedback. We are sorry to hear that you are experiencing these issues. We've flagged this with our support team, but we recommend sending a ticket to support@getservicebox.com so we can take a closer look at your account and resolve things quickly. The recent price adjustment was made to better align our legacy plans with current pricing, although discounted rates remain in place. We truly appreciate your loyalty and the time you have spent with ServiceBox. Your feedback helps us improve, and we are committed to addressing the concerns you have raised. Replied September 2025 --- ### Service Box Rocks! - Overall rating: 5/5 - Reviewer: Nathan P. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been very good. I would recommend. Very user friendly, very accurate, works with our accounting system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy to learn and user friendly. Hardly any glitches in software, Multi device compatibility. Easy to find information when needed, from work order, quote or other. #### Cons The follow up feature needs some work. Very difficult to dismiss alerts. I have been trying to figure it out for quite some time. #### Reasons for switching to ServiceBox Lack of support from company, outdated software that could only be used on windows 8 laptops. #### Vendor response Thank you for taking the time to share your feedback. We are happy to hear the software is accurate and user-friendly. Regarding the difficulty you are experiencing with dismissing follow-up alerts, we want to resolve this technical issue quickly. Please open a support ticket through the app or email our support team at support@getservicebox.com. This ensures we can log the specific glitch and prioritize the fix immediately Replied October 2025 --- ### Service Box...meh. - Overall rating: 3/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good for now but we plan on switching soon. The customer service people have to be emailed for any changes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The CRM function helps with daily operation. The scheduling option to drag and drop are nice. Notes on customer profiles are good. #### Cons Simple tasks are made complicated by this software such as zipcode not printed on work orders, screens not properly displayed on cell phone, and the quality of pictures uploaded are not very good. #### Reasons for choosing ServiceBox Cost was a big factor in our decision making process. #### Vendor response Hi Jeremy, Thanks for sharing your experience. We’re glad to hear ServiceBox has been helpful for your day-to-day operations, especially the CRM and scheduling tools. We also appreciate the honest feedback. Things like mobile layout are areas we’re actively working to improve. Our team would be happy to help resolve the zip code issue at any time (But yes, email our support team!). Thank you again for giving us a try and for helping us improve the platform. Replied November 2025 --- ### Happy new customer - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the productivity of our technicians and office staff seem to have increased. No major complaints on the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding support offered by the team was excellent an it also covered some of the customization needed for your business. The Training that they put on for our technicians was very helpful as well. #### Cons The mobile app used by technicians, in my case is a bit clunky. It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together. If it would open directly to the Web view of ServiceBox, that would be very helpful. #### Reasons for switching to ServiceBox The feature set in ServiceBox is much greater and TradeTraks scheduling was very painful to work with. #### Vendor response Hi Scott, thank you for the review and the kind words. We hear you on the mobile app and are working on it! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest control for fewer notifications in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. Replied November 2025 --- ### The best program for service Industries - Overall rating: 5/5 - Reviewer: Christianne B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful!! You really get a well organized platform for your business that is worth every penny!! They help you every step of the way so nothing is missed or done incorrectly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Box is a great company and the software is great for service industries. Keeps you very organized and your employees on point! #### Cons The only thing is I wish they tracked commissions but I hear it is in the works. So I am very excited #### Reasons for switching to ServiceBox Price and more features to use in Service box #### Vendor response Hey Christianne, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest commission tracking in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. Replied November 2025 --- ### Love the Customer Service - Overall rating: 5/5 - Reviewer: Caitlyn B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very friendly customer service, very user friendly. I would recommend it to any company (big or small) looking for a new system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the fact you can customize what you need. All the variations of the forms. They call quarterly just to check to see if there are any issues. They have great customer service, everyone there is overly friendly! #### Cons The only thing we would like to see is in the scheduler is a way to easily see different technicians schedules. Right now you just put appointments in on the schedule its all mashed together on the day, luckily we also have a paper schedule where we right down which tech and truck is on which run. Our old system did this however it was very old and we needed to update, we have used ServiceBox for a few years now and have gotten used to not being able to schedule on specific runs. Nobody likes change but we are ok with it. But dont let this sway you against ServiceBox, we knew this going into it and it didnt stop us. Their customer service outweighed this small minor inconvenience. #### Reasons for switching to ServiceBox Program was very old and unable to be updated / supported. #### Vendor response Hi Caitlyn. Thanks for this generous review, and the suggestions. Are you aware that the Scheduler actually has a switch that allows you to see the info you're hoping to see? The view you're talking about where everyone's schedule is included in a single column is called the "Normal" view. But if you click the "Toggle Mode" button in the top right corner, it will switch to the "Dispatcher" view, where each technician has their own column and their daily activities are laid out clearly, by the hour. Check it out! Replied February 2025 --- ### Game-Changer for Streamlining Operations - Overall rating: 5/5 - Reviewer: Cam B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceBox has been an absolute lifesaver for our business! We transitioned from cumbersome Excel sheets and broken formulas, and the difference has been night and day. It has significantly streamlined our processes, cutting our estimating and job costing time by at least 50%. While we haven’t fully deployed it with our field techs yet, we have a good feeling about how it will enhance efficiency and communication even further. So far, ServiceBox has exceeded our expectations and transformed how we manage our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ServiceBox has been a fantastic tool for our business! What we like most is how easy and intuitive it is to use, even for team members who aren’t tech-savvy. It’s highly customizable, allowing us to tailor it to our specific needs, and their communication about updates is excellent—we always feel informed about improvements. On top of that, it’s affordable, which is a big plus for businesses looking for great value. Another bonus is its ability to link with accounting software (though we haven’t taken advantage of this feature yet, but it’s definitely a great option to have). Overall, ServiceBox has been a reliable, user-friendly solution that keeps our operations running smoothly! Highly recommend. #### Cons One area that could use improvement is the speed at which updates and new features are rolled out. The development process can sometimes feel lengthy, but I understand that this thorough approach ensures stability and reliability in the software. #### Reasons for choosing ServiceBox We chose ServiceBox for its competitive pricing, customization options, and the flexibility to handle manual job costing seamlessly. #### Reasons for switching to ServiceBox Ultimately, the previous system didn’t meet our needs—it was too rigid for customization, like integrating French language support. #### Vendor response Hi Cam, thanks for the wonderful review! We really appreciate it. And thank you, also, for understanding the new feature roll out process...yes it can be lengthy. Our hope is to beta test things extensively enough that the rollouts can be seamless and easy. We greatly appreciate your business. Thanks for choosing us. Replied December 2024 --- ### Service box review TTCC - Overall rating: 5/5 - Reviewer: Travis S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the most part, it's good it helps keep our company organized and on track and the price is not bad either. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use the scheduler to organize my crew and keep track of where they are going. #### Cons The app on the iPhone does not work great, so I ended up using the browser on my phone as it saves the location. #### Reasons for switching to ServiceBox Prices in the USD was not great so ended up looking for an option in CAD #### Vendor response Hey Travis thanks for the review. We really appreciate the kind words. Yes, an app rebuild is on our radar though it is lower on the development queue. We're hoping to uplift that experience and add an offline mode in the future. Replied December 2024 --- ### Short Survey - Overall rating: 3/5 - Reviewer: Desiree B. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Training was great! For the most part SB is good. We have customized it to work for us. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ease of billing from the quote to invoice. #### Cons Technical support. Everything is online thus causing much downtime when an issue arises. Scheduling takes way more time than it should. There is no audit trail captured. #### Reasons for choosing ServiceBox We liked that it was 100% a Canadian company. #### Vendor response Hi Desiree. Thank you very much for taking the time to review us. In terms of technical support, it’s true we have a full menu of online videos and articles people can consult, but we also have a Help button on the UI that puts you in contact with a living, breathing human being. Have you tried using that button to create a support ticket? Generally a person will respond to you within 24 hours. In regards to scheduling, the desktop version of ServiceBox contains a suite of scheduling views and options, including a drag and drop feature that allows you to schedule and dispatch dozens of employees per minute. Conversely, the mobile app was developed for the technicians receiving those dispatch notices, and doesn’t contain that same suite of services. So if you’re scheduling from the mobile app, you may want to switch to an iPad and use the more agile desktop version. Replied September 2024 --- ### Take it from a Seasoned Service Box user in the HVAC service field. - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process. #### Cons The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site. #### Reasons for choosing ServiceBox Ease of use, low price buy in, with monthly subscription that was easy to opt out of if we so desired. #### Reasons for switching to ServiceBox Ease of use. And give our mechanics value by empowering them with the tools that helped them execute well to the client. Even senior techs ~55 yrs old love the platform. #### Vendor response Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team Replied September 2020 --- ### Not impressed - Overall rating: 3/5 - Reviewer: Justin P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not great, we used jobber before however and my experience was much better. Not to be rude, I’m sorry. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I quite enjoy the color blue that is on the app #### Cons Why when I first open the app it takes me to alerts page? Everytime I go on the app I have to the web I don’t use the alerts page waste of time. Way to many options and buttons are much small, don’t get me wrong options are great but I don’t use very many and buttons are so small I accidentally hit the wrong buttons, more time wasted. #### Reasons for switching to ServiceBox The company I’m at became too large for jobber #### Vendor response Hi Justin. Thanks for leaving the review. The good news is that there will be a redevelopment of our app that includes an offline version, though sadly there are other programming priorities and the new app won't be happening right away. I talked with one of our developers today and asked about the Alerts page being the default homepage, because in our desktop you can choose which page serves as your homepage. Some prefer the scheduler, some prefer the work order list, etc. She confirmed that you're right...Alerts is the current default homepage in the mobile app bc its the most commonly used. But she agreed that in the future remodel of the app it will make sense to give users the same freedom they currently enjoy with the desktop version. I can't guarantee the buttons will get bigger, because we have to have more options available in order to be the type of software people turn to when Jobber fails them. But changing layout is an option and thanks for getting us thinking about it. Replied September 2024 --- ### Great tool - Overall rating: 5/5 - Reviewer: Ben T. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its great and i like using so much. This is a great program that i like using so much. Its realy great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great service i love it very much. Its fun and fast. Helps me alot . I tell all my friend's #### Cons Down times are not fun. I need to be connected all the time and can aford downtimes. These are not good #### Vendor response Hi Ben, thank you for the review and the kind words. We totally agree that downtimes are not fun, we weren't having fun that day either! Since September, we have implemented additional internal policies to enhance communication with staff and customers during outages. Have a wonderful day, and thanks again. Replied November 2025 --- ### ServiceBox makes our work flow simpler - Overall rating: 5/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been largely positive with very few hiccups or steep learning curves. I think it is a well thought out and managed application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think the standout feature of ServiceBox is the integration of all our necessary workflow items in one product; timesheets, work orders, material tracking and the ability to attach jobsite photos an notes as well as a to do list. Everything is intuitive and self-explanatory. #### Cons I would like to see development of native apps for iOS and Android as opposed to launchers for the web app. Additionally I would like to see a better viewing option for hours logged on a job, the single scroll box can be cumbersome on longer jobs with many months of entries to scroll through, perhaps a sort by date/name etc. #### Vendor response Hey Jeremy, thanks for this review. Our goal is to make software that is as helpful as possible to our partners in the Trades, so it gives us real pleasure to hear that it's working for you. I'll pass your feedback on to the development team, thanks for that. Have a wonderful summer. Replied May 2025 --- ### Service Box is Great! - Overall rating: 4/5 - Reviewer: Brianna M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to learn and use. It is used for our business and we love it! It is great that everyone can have access to it and we can use it for so many things. #### Cons Sometimes it glitches but not too often. It also is really easy to accidentally click something so maybe adding some secondary "are you sure" type things so things aren't accidentally added or deleted. #### Vendor response Hey Brianna, thanks for this feedback, and for the kind words. I'll pass on your note to the development team. Have a great week. Replied May 2025 --- ### Service box review - Overall rating: 4/5 - Reviewer: Brandon S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a great service that allows techs to stay organized and get the info they need almost instantly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You are able to review and administer past service calls and other techs can reference that data base. #### Cons The switchover and getting used to typing out on a phone can be difficult at times. I can write faster then I can type. #### Vendor response Hey Brandon, thanks for this kind review. I totally understand about the typing/writing...my personal to do lists at home are still on a pad of paper. But our hope is that the 3-click conversions from quote to work order, and work order to invoice, etc., eliminates enough duplication that the typing is worth it. Greatly appreciate you, and have a great week. Replied May 2025 --- ### Very usefil - Overall rating: 5/5 - Reviewer: Adam D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really enjoy using servicebox everyday, makes the job much easier and organized #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to navigate and add work notes to work orders #### Cons Sometime hard to find notes on specific equipment #### Vendor response Thanks Adam we really appreciate it. Glad it's working for you. Replied November 2024 --- ### Happy customer - Overall rating: 4/5 - Reviewer: Nat W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been a positive change for organization of work orders and billing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As you add time to work orders automatically creates your timesheet. #### Cons You can’t look back at workorders that have been invoiced as a tech it’s nice to look back to see what has been done previously. You can look at work notes in history tab for previous work orders but be nice to see the actual old work order. #### Vendor response We really appreciate this Nat thank you, and we're so glad that the work order and timesheet functionalities fit your needs. Replied December 2024 --- ### Service Box Review - Overall rating: 5/5 - Reviewer: Gail H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It seems to be very reliable. Customers can read there invoice well. You are able to put lots of information in various areas that you may need for future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It's easy to use and clear. You are able to put in a lot of information both on the back end and for the customer. #### Cons Pricing. It would be nice to have an up to date pricing. It remembers some prices, but it seems it remembers the wrong ones. #### Vendor response Thanks for taking the time to review us Gail, we appreciate of the positive feedback. I spoke to our customer success team about the pricing issue, and they said it would be good to go over your settings with one of our experts. Changing the prices of items, either in inventory, or as a materials add-on to the invoice, should be a fairly simple procedure for anyone with the correct permissions, and those changes will definitely stick. Please submit a ticket using the "help" button on your SB desktop, and if you like, ask specifically for Scott, who I also spoke with today. We would love to help you resolve this. Replied September 2024 --- ### ServiceBox has helped us streamline our company to perform our jobs more efficiently. - Overall rating: 4/5 - Reviewer: Kelsey R. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require. #### Cons It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers. #### Vendor response Hi Kelsey, Thank you for taking the time to submit your review for ServiceBox. Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things. When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system. When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you. Hope you have a great day and look forward to connecting with you soon! Your ServiceBox Team Replied April 2018 --- ### Review - Overall rating: 3/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros cannot answer, wants a 40 character answer #### Cons Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/servicebox-profile/reviews/?page=2) --- ServiceBox Reviews, Pros and Cons - 2026 Software Advice