Attaching pictures. Tracking our technicians check in and check outs. Easy invoicing and creating work orders. Creating customer data base was great.

The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Invoices and work orders are tracked for what stage they are at. Easy to identify which work orders are not complete or require invoicing. Customer data base is easy to search.

Limited reports available. No abity to attach pictures to units. Pictures are hard to track and easily identify. Reminders are not easily seen and used by the admin and staff . Requesting custom reports is annoying. All work order options should be available in a report. We should also be easily able to view all notes easily for each jobsite, regardless of work order the note was made on.

It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.

It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.

Exciting at first then a big let down after implementation:(

Seemed perfect at first. Then when we implemented it we started finding glitches like an employee receiving a phone call during checkout wiping out their data. Just trying to run a simple hours report for a whole customer is not possible. Being yelled at by their team member sucked when I thought I lost a complete customer. They act like we have all the time in the world to implement. What we needed was comprehensive attention to what our business needs and I feel we are truly let down by this product so far. Im trying to contact the [sensitive content hidden] to see if they in fact are this way from the top down or I just had a bad experience. Its not all bad but getting the finish line and having them treat me like shit does not work for us an organization.

Ability to run hours reports filtered by customer and multiple sites

After trying a couple of US based service software programs with no success we found ServiceBox and it's been working great. Service Box syncs wonderfully with our Quickbooks (Canadian desktop version), we didn't experience any of the tax integration issues that we had with the US companies. The support team response is very quick, and often they will follow up by both email and phone. The software is simple and intuitive; our technicians picked it up with very minimal training. It has been very convenient for both office staff and techs to have the clients historical data at their fingertips. With the ability to add pictures, create maintenance lists and record timesheets we have become entirely paperless - and all data is updated in real time so we are able to operate more efficiently!

Some improvements that we would like to see: more options for reporting (or more custom reports), a fully functional app (where all SB tasks can be performed from within the app), a redesign of the scheduler (adding a search and/or sort function, increasing size of display for the work orders that are in queue, ability to see to dos that are attached to the work order)

Here are some reviews from our employees who use Service Box everyday; -Haven't had any issues. -Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don't think the program is bad, it just needs some adjustments. -I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet. -It's easy to use. No problems at all -Always glitchy on phone app , very user friendly via computer/laptop - I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it! -Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it. -I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good. -Haven't had any issues -It's been a helpful tool -Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10 -I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.

This software has saved alot of money on printing paper work orders and scheduling the guys. They use to have to come in every morning to get paper copies of work orders now they just go straight to the job site assigned to them. They also use to submit manual timesheets Now everything is in the program automatically when they fill our their work orders. We have seen a big increase in billable hours. Alot less down time.

The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have.

The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box.

Very good so far

The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips

The inventory list exports to a very plain excel sheet. Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available

I have been using ServiceBox for about a year now. It was hard to believe that a software would make my job that much easier but once I finally trusted the system I was very happy that we made the decision to go ahead. I was nervous the first time I had to do a sync with Quickbooks but it has made our business run so much smoother.

After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time. Now there is no dual entry for invoices. It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved

It would be nice to have a couple of the reports available in Excel not just PDF

We love the product, it has helped move our business to the next level. We are able to invoice our customers faster as our technicians can close the job onsite. We know where our technicians are and we are able to dispatch more efficiently.

On big plus is eNtering each service as they are called in, tracking. It has made our business more efficient. As well it is easier to look up past jobs and determine best course of action with notes and pictures attached. It is excellent that it links to our accounting software so seamlessly which is another great feature.

The software is great, I guess if I have a comment I would like to see a bit more interaction on the site such as when you hover the mouse over an icon i would like It to tell the user what that icon does.

More time spent working and less time on paper work

Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times

Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when i finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating

It has generally been good. Few glitches. Just as my title suggests there is still room for improvement.

Time in and out, set up schedules, seeing where everyone is, making notes on jobs, keeps everyone organized.

Uploading images: should allow multiple images to be selected and uploaded at once Inputting material: it is very tedious. Should consider some sort of spreadsheet where a worker can check boxes or input quantities onto a premade index of categorized material Saftey paperwork: option for daily saftey paperwork to be a part of the work order or time sheet.

Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.

I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.

I like that we are able to access work orders at anytime and there is no human error of loosing papers anymore. I also like how we are able to input our own checklists.

There are a few bugs in the program. Such as when I have a workorder open and I go out of the app it automatically closes the workorder and I have to re open it.

Seamless use between mobile and desktop. Syncs well with quickbooks

Clumsy to go between tabs within accounts.

After working all day I used to spend all night at my desk, service box allows me to quote on site, not have to decipher time sheets and bill jobs before I leave the driveway!

I love that everything I need to do from an administrative angle is all under one roof and connects seamlessly

There’s a curve to learning what all is available and how to use it efficiently

We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.

Easy to navigate with simplified tabs and I like that i can see what jobs have not been started or people cant get to.

No offline support for areas with no cellular signal. App is leggy and some data gets lost id ctashed

There is a lot of information that can be shared and tracked easily by multiple people. You are also able to upload and download data in pdf form.

We are not able to link our QuickBooks account in order to generate quotes and invoices. That would be great!

The people I have taled to have been great. They always seem happy to help me with any stupid questions I have.

The software does everything I need it to . It seems like a product that will scale with me as I grow.

Like anything computer the learning curve is hard for me but the support I received from the guys on the phone was exceptional.

I have been using servicebox for almost a year now and it is a great tool to have for creating work orders. I have had customers tell me how professional the work orders look and how easy it is to quickly review the work we performed.

Ease of use and multi function capability

Price point

I LOVE IT OVERALL. THE SALES TEAM AND SERVICE TEAM ARE AWESOME AND VERY HELPFUL

ELECTRONIC WORK ORDERS ARE MUCH BETTER THAN PAPER WE USED TO USE

FEW BUGS, TROUBLE LOADING APP SOMETIMES, ETC.

I have enjoyed the app. It is an all encompassing program, with a great range of options. Much more user friendly then other apps of the same design

I like that the jobs are easily navigated and that all information is conviently stored all under one job. Can upload all the information when I'm finished building a project, and all future maintenance is able to see all the stuff inputted by the last users.

We have difficulty seeing where the other workers are. They are listed as a location and as a colour. As a user we can not see who the colours are. So when we need to quickly find who is near us to help we can't access the names.

Mobile functions. Ability to attached pictures and documents. Quotes.

Ease of use. Ability to perform all tasks from smartphone. Intergration with other software platforms.

At times the program runs fairly slow. It has seemed to improve as of the past month. Not much to complain about other than that.

the way we can schedule the job and the notification goes to the specific user and it is time friendly because all data can be find in one place

1) there is not much option of customization like we can not customize the layout of invoices or workorder 2)It does not display time in hours and minute format

friendly use and efficient, easy and value for what you pay.

sometimes the mobile app is not doing what it is supposed to do .