About ServiceCore

ServiceCore is a field service management software designed to help equipment rental businesses manage job scheduling, inventory, customers, invoicing, and accounting operations. The platform enables technicians to define job specifications, add notes and update the status of work orders while working in the field.

Administrators can track serial and non-serial inventory, process payments via credit cards, generate estimates and set up reminders for recurring jobs on a unified interface. ServiceCore allows managers to determine dynamic pricing for various items in the inventory, track financial transactions and analyze revenue. Additionally, teams can record and search customers’ details including email address, payment information and phone number.

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41 Reviews of ServiceCore

Average User Ratings

Overall

3.85 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(12)

12

3 stars

(8)

8

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

January 2021

Sarah from Mooovable Dumpsters

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Must-Have Software

I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.

Pros

Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.

Cons

Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.

Reasons for Choosing ServiceCore

We chose ServiceCore because they cared. The pricing structure was great, a free trial with full support was amazing. There is no shortage of information, they are willing to take things step-by-step with you to get you on the right track for your particular business. They even take suggestions and actually implement them into the software. Every company you find will do a demo with you, throw the sales pitch at you, but they fell flat. At ServiceCore, you're not just another sale. I'm in it as a "small" company for now, but even when we expand, we're not going anywhere.

Response from ServiceCore

Replied March 2021

Hey Sarah, This review made our day! Thanks so much for taking the time to leave a review, give such valuable insights into how we can help, and being so quotable. We think you really encapsulated a lot of what we're most proud of at this company and are extremely grateful for that. We greatly look forward to our continued partnership! Thanks, ServiceCore

January 2021

Ty from 5 Star Rental

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Good portable restroom software.

Very quick to respond with questions & very Helpful staff

Pros

Cloud-based, good mobile app for drivers, easy routing, allows online Click to pay.

Cons

You can't see the emails that you send... You cannot convert an estimate into an order... You cannot tell if an email goes through or not...

Reasons for Choosing ServiceCore

The pricing was good and had cloud-based software we were looking for.

Reasons for Switching to ServiceCore

Not cloud-based, did not allow Click to pay link, was not good at the routing side.

August 2021

Maria from PORTUCAN

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2021

Excellent Software

ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.

Pros

I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.

Cons

I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.

Reasons for Choosing ServiceCore

I liked the integration with Quickbooks, one of the alternatives didn't offer that, and the other was more Quickbook based and the routing part wasn't as good.

Reasons for Switching to ServiceCore

TAC was old and wasn't friendly

January 2021

Gabrielle from Arnold's Team of Service Companies

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

January 2021

ServiceCore

I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...

Pros

I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers

Cons

-Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet

Reasons for Choosing ServiceCore

Because they purchased TAC, we thought there would be previous knowledge of the industry or at least could go off of TAC's history to see what was needed for our industry...

Reasons for Switching to ServiceCore

Trusted TAC for many years and had mostly all the functionality we needed, just extremely outdated. We thought ServiceCore had mostly the same functionality as TAC.. it doesn't. We didn't realize this until after we made the switch. We were willing to work with SC to gain the functionality we needed.. just taking a long time to get there...

Response from ServiceCore

Replied March 2021

Hi Gabrielle, Thanks for leaving us such a useful review! We're happy to see that the program is easy to use and the team is seeing value in a variety of our features. Switching from TAC absolutely presents challenges. TAC (while dated, like you mentioned) does have a massive feature suite, particularly when it comes to reporting. We truly appreciate your patience and feedback as we work every day to make ServiceCore the best product on the market. Best, ServiceCore

July 2021

Jessica from Caveland Environmental Authority

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2021

Great way to manage scheduling

Pros

The scheduling feature is the most helpful of this software. I can easily put in a new delivery or pick up ticket and get it out to the drivers within a minute. I also like that I can see the history of rentals of each customer.

Cons

The reporting features lack somewhat. I like to work with excel spreadsheets, so the exporting features on each reports on Service Core are lacking.

Response from ServiceCore

Replied August 2021

Hey Jessica, Thanks so much for taking the time to leave a review! ServiceCore