ServiceCore
About ServiceCore
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Most Helpful Reviews for ServiceCore
1 - 5 of 51 Reviews
Sarah
Environmental Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Must-Have Software
I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.
PROSAny business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.
CONSIntegration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.
Reason for choosing ServiceCore
We chose ServiceCore because they cared. The pricing structure was great, a free trial with full support was amazing. There is no shortage of information, they are willing to take things step-by-step with you to get you on the right track for your particular business. They even take suggestions and actually implement them into the software. Every company you find will do a demo with you, throw the sales pitch at you, but they fell flat. At ServiceCore, you're not just another sale. I'm in it as a "small" company for now, but even when we expand, we're not going anywhere.
Vendor Response
Hey Sarah, This review made our day! Thanks so much for taking the time to leave a review, give such valuable insights into how we can help, and being so quotable. We think you really encapsulated a lot of what we're most proud of at this company and are extremely grateful for that. We greatly look forward to our continued partnership! Thanks, ServiceCore
Replied March 2021
Ty
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Good portable restroom software.
Very quick to respond with questions & very Helpful staff
PROSCloud-based, good mobile app for drivers, easy routing, allows online Click to pay.
CONSYou can't see the emails that you send... You cannot convert an estimate into an order... You cannot tell if an email goes through or not...
Reason for choosing ServiceCore
The pricing was good and had cloud-based software we were looking for.
Reasons for switching to ServiceCore
Not cloud-based, did not allow Click to pay link, was not good at the routing side.
Gabrielle
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2021
ServiceCore
I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...
PROSI love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers
CONS-Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet
Reason for choosing ServiceCore
Because they purchased TAC, we thought there would be previous knowledge of the industry or at least could go off of TAC's history to see what was needed for our industry...
Reasons for switching to ServiceCore
Trusted TAC for many years and had mostly all the functionality we needed, just extremely outdated. We thought ServiceCore had mostly the same functionality as TAC.. it doesn't. We didn't realize this until after we made the switch. We were willing to work with SC to gain the functionality we needed.. just taking a long time to get there...
Vendor Response
Hi Gabrielle, Thanks for leaving us such a useful review! We're happy to see that the program is easy to use and the team is seeing value in a variety of our features. Switching from TAC absolutely presents challenges. TAC (while dated, like you mentioned) does have a massive feature suite, particularly when it comes to reporting. We truly appreciate your patience and feedback as we work every day to make ServiceCore the best product on the market. Best, ServiceCore
Replied March 2021
Maria
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Excellent Software
ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.
PROSI like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.
CONSI keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.
Reason for choosing ServiceCore
I liked the integration with Quickbooks, one of the alternatives didn't offer that, and the other was more Quickbook based and the routing part wasn't as good.
Reasons for switching to ServiceCore
TAC was old and wasn't friendly
Brian
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Overall it is a great tool.
Service Core is a great tool. You are able to do your paperwork and documentation at your fingertips, along with amount of cash taken, and check number and receipt numbers.
PROSService Core is actually a great tool. We actually went from a paper system to service core. So leaving real time notes or information for the office is great along with photographic evidence for the office when a customer calls with an issue its great for the technician. Customers do call with complaints and issues, Along with warning notes for the next person..
CONSWhen you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable.
Reasons for switching to ServiceCore
Management wanted something more mainstream and user friendly, at times you have new employees teaching 1 standard process makes it easier for everyone involved.
Vendor Response
Hi Brian, Thanks for dropping us a review! It's always great to hear from customers that switch from pen and paper - that increased communication between driver and office can be a real game changer. We'll take a look at the offline functionality, that's something we want operating as smoothly as possible for drivers. If you have any additional thoughts or feedback on that we'd love to hear from you in our support channels. ServiceCore
Replied March 2021