HouseCall Pro

HouseCall Pro is the top user-rated ServiceMax alternative. Users cite ease of use and product quality as this solution’s pros. One user states:

“I love this software. It’s great for communicating with tech while out in the field. It also has a great map system with the program that allows the tech to see the house plus map his route out. It is very easy to use from the office side, tech side and billing side. I am enjoying using HouseCall Pro and look forward to being a customer for a long time.” - Teresa, A & A Service Company

HouseCall Pro is an online field service management app that helps service professionals automate their processes and workflows. It offers customers a web portal and native mobile app (for Android and iOS) across a diverse range of trades, such as electrical, plumbing and cleaning.

Features offered include customer notifications, payment processing, job scheduling, invoicing, dispatching and generating automated receipts. In addition, HouseCall Pro enables customers to make online payments and communicate with service professionals through a centralized messaging system.

ServiceTitan

Our next top user-rated alternative to ServiceMax is ServiceTitan. Users cite the system for being user-friendly and rate it highly for customer support. One user states:

“This program is very intuitive in its design and has a very informative and courteous staff of technical support agents that can help find a way to make the program do just about anything you need it to. We were able to match the program to our specific needs and automate several of our other vendor programs through it. If ServiceTitan can't do something, they can combine with a program that can.” - Joshua, Air Force One Air Conditioning

ServiceTitan is a mobile friendly cloud-based field management platform. It provides scheduling, invoicing, sales, dispatch and other features such as a dashboard, call recording and custom reporting.

It also offers conversion tracking and marketing ROI capabilities that link all the calls received by the company to their eventual sale or missed opportunity. Technicians in the field can use the mobile solution to conduct visual sales presentations and process invoices, with mobile apps for Android and iOS devices available.

ServiceTrade

ServiceTrade is the next top user-rated ServiceMax alternative. Users praise the software platform’s quality and customer support. One user states:

“This software is very robust, and the support team is excellent. This software works best for repeat commercial business.” - Vitaliy, Moss Busters

ServiceTrade is a cloud-based platform for commercial service contractors. It helps streamline service operations by managing scheduling, work orders and emergency services. The solution offers an online portal for customers that provides their service history and the option to approve quotes online. Status updates can be made in the system with post-service technician reports, which can include documentation and photos uploaded from their mobile device as well as audio notes.

ServiceTrade supports both Android and iOS mobile devices and technicians can use the mobile apps to manage scheduling and appointments on the go. It also integrates with most accounting platforms to eliminate the chance of double entries.

The HindSite Solution

Our next top user-rated alternative to ServiceMax, The HindSite Solution, is noted for being user-friendly and having reliable customer support. One user reports:

“On top of how easy it is to use the software, the best things about it were the free training session and excellent customer service that comes with it.” - Rob, Amuzzini Construction

HindSite is a field service solution that offers a centralized and single system for managing core functions such as scheduling, invoicing, contacts, material, time tracking and work orders. It is best suited for small to midsize service companies with up to 50 employees and revenue of $25 million. The solution is specifically intended for managing the collection of field data.

HindSite comes with a monthly subscription that is based on the total number of field licenses. It can support unlimited users and is installed on the premise; however, field technicians can download their work orders into their mobile devices such as smartphones, netbooks and laptops.

Kickserv

Kickserv is another top user-rated alternative to ServiceMax. Users highlight its ease of use and high quality. One user states:

The platform is very easy to use and logical. It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.” - Kari, Liberty Fence & Deck Co.

Kickserv is a cloud-based service management solution for small businesses such as HVAC service companies, plumbers, electricians and cleaning services. The solution offers a complete suite of applications that covers work order management, billing and invoicing, contact management and driver scheduling and dispatching.

In addition to providing a native iPhone app, Kickserv supports other mobile platforms such as Android and Windows. The solution enables users to monitor technician status, oversee company workflow and manage invoices. Technicians can also share job statuses through automated or custom notifications and share notes with team members in the office.

Kickserv can be integrated with both QuickBooks Desktop and QuickBooks Online for all accounting needs.