--- title: "ServiceMonster Software Reviews, Demo & Pricing - 2026" description: "Review of ServiceMonster Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/field-service/servicemonster-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / ServiceMonster Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/field-service/servicemonster-profile/alternatives/) # ServiceMonster Review From $49/month Free trial 1 plan Wondering if ServiceMonster is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ServiceMonster 4.6 [(16)](https://www.softwareadvice.com/field-service/servicemonster-profile/#reviews) Pricing Starting at $49.00 flat rate per month ### About ServiceMonster ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. Designed specifically for the field service industry, ServiceMonster is built with the goal of helping businesses become more professional, efficient, and profitable. Do you work for ServiceMonster? [Manage this product listing](https://www.g2.com/products/servicemonster/claim_requests/new?auto=true) Wondering if ServiceMonster is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## ServiceMonster User Interface ## Popular ServiceMonster Alternatives Main Product ServiceMonster 4.6 [(16)](https://www.softwareadvice.com/field-service/servicemonster-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.44Value for money - 4.67Customer support - 4.38Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1483)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [ServiceWorks](https://www.softwareadvice.com/cmms/serviceworks-profile/) 3.6 [(115)](https://www.softwareadvice.com/cmms/serviceworks-profile/reviews/) Ratings Breakdown - 3.54Ease of use - 3.64Value for money - 3.63Customer support - 3.63Functionality Pricing Starting at $948.00 per year Get Price Alternative Product [Square Appointments](https://www.softwareadvice.com/salon/square-appointments-profile/) 4.5 [(262)](https://www.softwareadvice.com/salon/square-appointments-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.32Value for money - 4.26Customer support - 4.23Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) 4.7 [(2745)](https://www.softwareadvice.com/construction/housecall-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.61Value for money - 4.68Customer support - 4.49Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(496)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.46Value for money - 4.67Customer support - 4.40Functionality Pricing Available upon request Get Price ## ServiceMonster Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Basic $49.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceMonster Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of ServiceMonster Accounting Integration Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Scheduling Billing & Invoicing Booking Calendar Client Management Communication Confirmations/Reminders Contact Database Contract/License Management Credit Card Processing CRM Customer Database Customer History Customer Management Customizable Branding Customizable Reports Customizable Templates Data Import/Export Dispatch Dispatch Management Drag & Drop Electronic Payments Electronic Signature Email Management Email Marketing Email Reminders Employee Management Employee Scheduling Estimating Fleet Management For Field Service For Janitorial Services For Pest Control Companies GPS Historical Reporting Inventory Control Inventory Management Inventory Tracking Invoice Management Job Management Job Scheduling Job Tracking Location Tracking Maintenance Scheduling Marketing Automation Mobile Alerts Mobile App Mobile Signature Capture Multi-Location Online Booking Online Time Clock Payment Collection in the Field Payment Processing Payment Reminders QuickBooks Integration Quotes/Estimates Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reports Rescheduling Routing Scheduling Search/Filter Service History SMS Messaging Status Tracking Task Scheduling Technician Management Third-Party Integrations Time & Expense Tracking Timesheet Management Time Tracking Website Integration Workflow Management Work Order Creation Work Order Management ## ServiceMonster Integrations authorize.net Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Broadly Integration rated undefined from -1 review NiceJob Integration rated undefined from -1 review SendJim Integration rated undefined from -1 review See all 10 integrations ## ServiceMonster User Reviews ## ServiceMonster customer ratings - Overall rating: 4.6/5 - Total reviews: 16 ### Rating distribution - 5 stars: 11 reviews (69%) - 4 stars: 4 reviews (25%) - 3 stars: 1 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.7/5 - Functionality: 4.4/5 --- Have you used ServiceMonster and would like to share your experience with others? ### Service Monster old version great - the upgraded version can use some tweaks! - Overall rating: 4/5 - Reviewer: Krystina D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Service Monster has always been an easy to use program, except for a few minor glitches. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy. #### Cons Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions. --- ### Necessity for my business - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were fortunate to have this service and it really helped us stay organized with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice. #### Cons Nothing really. After understanding how the app worked it was just what we needed. --- ### The service works but UI design forces you to spend time re-navigating menu to complete simple tasks - Overall rating: 3/5 - Reviewer: Adem T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are a lot of redundancy’s that could easily be fixed by having the page refresh without making the user go to the Home Screen everytime you wish to add notes to a job or to complete a job. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros If looking for a bad plan it runs about $40 a month but a huge jump for minimal feature add ons that can be found with other services. #### Cons The menu requires a lot of back tracking to the Home Screen in order to finish tasks that should be able to be completed on the initial page --- ### Great customer service, good system, has some quirks. - Overall rating: 4/5 - Reviewer: Frank B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze. #### Cons There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet. #### Reasons for choosing ServiceMonster They were industry specific and appeared to the best choice for what we were after. I still think they are. --- ### My right hand person - Overall rating: 5/5 - Reviewer: Keith K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I always recommend ServiceMonster two other business owner in various industries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem #### Cons I can’t think of anything I did not like about ServiceMonster. --- ### Awesome Software - Overall rating: 5/5 - Reviewer: Sule W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely wonderful program. I am a fan of Service Monster..... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program. #### Cons The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier . #### Reasons for choosing ServiceMonster Hands on better product ! Better customer service. --- ### The grandfather of digital home service software. - Overall rating: 5/5 - Reviewer: Joseph T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can honestly say that I have never had a bad experience with service monster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience. #### Cons I think it can be improved but with time I trust that this will continue to progress. --- ### Overall worth your money - Overall rating: 5/5 - Reviewer: Christina C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver. #### Cons Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice. --- ### Very happy with Service Monster - Overall rating: 5/5 - Reviewer: Vincent C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and the customer support is the best. When you call they address your concerns quickly. #### Cons On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern. --- ### Best Decision Ever Made - Overall rating: 5/5 - Reviewer: Daniel G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Love SM. Awesome tool. Saved us a boatload of money by making us more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling. #### Cons Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day. #### Reasons for switching to ServiceMonster To become more efficient and the ability to track Roi and commission. --- Showing 1 - 10 of 16 Reviews Load More Reviews ## ServiceMonster Popular Comparisons [Jobber vs ServiceMonster](https://www.softwareadvice.com/field-service/jobber-profile/vs/servicemonster/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/servicemonster-profile/alternatives/) ## Other Top Recommended Appointment Scheduling Software [AdvancedEHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (466) Recently recommended **245** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **20** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (389) Recently recommended **15** times [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) **4.7** (970) Recently recommended **4** times Stuck Between Options? 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