ServicePower Software


 

ServicePower is a Field Service solution available in both on-premise or cloud-based deployment, and can be installed modularly or as an integrated suite based on the user’s needs. It’s suitable for businesses of all sizes in a variety of industries, such as HVAC, Information Technology, Property Maintenance, Transportation, Plumbing and more.

ServicePower provides field services organizations the ability to manage third-party workforces and their service technicians’ schedules, track their assets, create work orders and invoices, and analyze their operations. The service scheduling application uses real time route optimization, and continuously re-optimizes the schedule throughout the day in order to accommodate service techs’ locations relative to the jobs scheduled. ServicePower’s GPS features include map-based location, real time email alerts and location of technican to customer, and vehicle tracking along with a daily history of GPS events. The solution’s analytics feature includes customer satisfaction reports, job details, scorecards, claim reports, and auditing capabilities.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

7 Reviews of ServicePower

Showing 1-7 of 7

 

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Don from Robert Bosch Power Tools
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

Excellent Support! Great SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!

Pros

GUI and support

Cons

Additional cost of programming is always a frustrating component.

Advice to Others

Enable admin rights for changes and reporting

Review Source: Capterra
 

Iyler from Global Capacity

October 2016

October 2016

SERVICEPower Field Optimizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.

Pros

Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

Cons

SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

Advice to Others

It's a bit of a learning curve, and it requires dedicated support for the initial kick off.

Review Source: Capterra
 

tony from siemens

October 2016

October 2016

Product support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Stars are arbitrary (as were required fields). My experience is not with the actual product, but with the support of the product by the support team.
Every time we have had queries, be they with new functionality or fixes to existing products, the support has been of the highest standard and has been turned around swiftly

Review Source: Capterra
 

Cory from Tyco Integrated Security
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Service Power and My Organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.

Pros

Ease of use and setup

Cons

Better suited when used at the onset or when willing to restructure the business' data ahead of time

Advice to Others

If you're willing to put in the initial work, Service Power can offer a great benefit to your company.

Review Source: Capterra
 

Deborah from Pitney Bowes
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2016

October 2016

ServicePower Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.

Pros

Ease of usage, great support staff!

Cons

Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.

Advice to Others

CRM Systems to ServicePower suite can be a challenge, however once all the issues are resolved it works very well.

Review Source: Capterra
 

Johnny from Lees a/c

October 2016

October 2016

Great web site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to file claims and get up to date on latest news and to be on top of everything going on in appliance repair

Pros

Everything

Cons

None

Advice to Others

None

Review Source: Capterra
 

Chris from AIG

January 2016

January 2016

Service Contractor Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.

Review Source: Capterra