# ServiceTitan vs Zoho CRM - 2026 Comparison - Software Advice > ServiceTitan vs Zoho CRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/field-service/servicetitan-profile/vs/zoho-crm --- [Home](https://www.softwareadvice.com/) / [Construction Management Software](https://www.softwareadvice.com/construction/project-management-software-comparison/) / ServiceTitan vs Zoho CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 4, 2026 # ServiceTitan vs. Zoho CRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 4, 2026 # ServiceTitan vs. Zoho CRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/field-service/servicetitan-profile/) [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.4 [(333)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - Continuous updates - User-friendly interface Cons: - High cost - Feature limitations Who uses ServiceTitan Based on 333 reviews - Popular among: Small businesses - Most common industry: Construction (53%) - Top use cases: Field Service Management (26%), HVAC (24%) 73% of users recommend this product [](https://www.softwareadvice.com/crm/zoho-crm-profile/) [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Starting Price $14.00per month Free trial Free version Pros: - Customization options - Customer engagement Cons: - Slow customer support - User interface complexity Who uses Zoho CRM Based on 6977 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Professional Services (17%) and Retail, Consumer Goods & Services (8%) - Top use cases: CRM (17%), Account Management (7%) and Sales Tracking (7%) 68% of users recommend this product [](https://www.softwareadvice.com/field-service/servicetitan-profile/) ServiceTitan 4.4 [(333)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) [](https://www.softwareadvice.com/crm/zoho-crm-profile/) Zoho CRM 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 333 reviews Ease of use 4.1 Value for money 3.8 Customer support 4.0 Functionality 4.2 4.3 Based on 6,977 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.1 Functionality 4.3 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 7,310 reviews from Construction Management * * * Alerts/Notifications 1.7 Billing & Invoicing 4.2 Calendar Management 3.9 Contact Database 3.7 Customer Journey Mapping N/A Electronic Signature 3.5 Alerts/Notifications N/A Billing & Invoicing N/A Calendar Management 4.4 Contact Database N/A Customer Journey Mapping 4.1 Electronic Signature N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Sage IntacctNot enough reviews ](https://www.softwareadvice.com/accounting/intacct-accounting-profile/)[ ClearPathGPSNot enough reviews ](https://www.softwareadvice.com/fleet-management/clearpathgps-profile/)[ QuickBooks Online AdvancedIntegration rated 4.3 from 23 reviews ](https://www.softwareadvice.com/product/49805-QuickBooks-Online/) [ Google AdsIntegration rated 4.3 from 32 reviews ](https://www.softwareadvice.com/marketing/google-ads-profile/)[ Zoho SocialIntegration rated 4.6 from 50 reviews ](https://www.softwareadvice.com/marketing/zoho-social-profile/)[ Zoho SurveyIntegration rated 4.4 from 20 reviews ](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/) ## Reviews * * * LO Lucianna O.Office - Call Center ManagerConstruction, 11-50 employees "Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time." Mar 23, 2026 WW Whitney W.Office ManagerConstruction, 201-500 employees "It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team." Jun 3, 2026 ST Samreen T.DirectorInformation Technology and Services, 51-200 employees "Within a single platform, it offers an entire suite of capabilities for lead management, deal tracking, workflow automation, and enhanced client engagement." Apr 14, 2026 SM Sourav M.SupervisorMarketing and Advertising, 11-50 employees "Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier" Jun 3, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Jobber vs ServiceTitan](https://www.softwareadvice.com/field-service/jobber-profile/vs/servicetitan/)[FieldPulse vs ServiceTitan](https://www.softwareadvice.com/field-service/fieldpulse-profile/vs/servicetitan/)[Salesforce Sales Cloud vs Zoho CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/392464-zoho-crm/)[HubSpot CRM vs Zoho CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/392464-zoho-crm/)