ServSuite Software


 

ServSuite by Service Pro is an all-in-one business software solution for pest control and lawn care companies. It features standard field service software capabilities, including scheduling, invoicing and billing, dispatching, contact management, GPS tracking and inventory management capabilities. ServSuite also offers many additional add-on modules.

This solution features mobile applications for service businesses. Through these applications, users can adjust and synchronize technician schedules, schedule new services and appointments and send en route emails to their next customer or job. Other mobile capabilities include viewing past service and previous estimates, managing customer account information and even taking payment for services rendered.

ServSuite also offers a marketing program that enables users to compile specific customer lists of clients within a desired criteria. Service businesses can then set up campaign emails and call or email these customers. ServSuite saves the campaigns, allowing users to see which campaigns were most effective.

Service Pro has been around for over 20 years, providing business software to small business field service companies. Their software is Web-based and is priced per user per month with multiple tiers depending on user needs. Mobile apps support Apple iOS and Google Android devices.

 

ServSuite - Barcode stations
 
  • ServSuite - Barcode stations
    Barcode stations
  • ServSuite - Call history
    Call history
  • ServSuite - Payments
    Payments
  • ServSuite - Routing
    Routing
  • ServSuite - Schedule
    Schedule
  • ServSuite - Scheduler
    Scheduler
Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of ServSuite

 

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Software Advice Reviews (1)
More Reviews (63)

Showing 1-1 of 1

Angela from LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Good for Pest Control companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a very complete software for pest control companies

Pros

A lot of specific features
Easy to create Tickets and reports
Friendly customer service
Very complete

Cons

It is not easy to use and they charge money for the training which should be included when you buy the software as in another ones

Review Source
 
 
 
Showing 1-20 of 63

Makeda from Accurid Pest Solutions

April 2018

April 2018

ServSuite is an exceptional software program. There are some areas that can use improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It assists in my daily scheduling, payments, and collections for each client.

Pros

The customer service aspect from the representatives is PHENOMENAL!!! Never have I contacted the customer service number and was unable to get my issue resolved within that same phone call.

Cons

The updates interfere with what already exists most of the time, which then interferes with accounts. Some of the bugs that instantly appear cannot always be fixed within a matter of minutes to hours so it can lead to frustration and low performance on the office's end.

Review Source: Capterra
 

Del from Modern pest control
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy customer service, very tentative.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility. We can make it do anything we need it to do. Reporting module is easy to use and very customizable.

Cons

Complicated set up. I would recommend a set up team to walk new clients through the set up process.

Review Source: Capterra
 

Kathy from Horizon Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great client Service info and reports to tun the Co. Paperless form the mobile app

Pros

Like the different modules that interface with each other and the mobile technology. I l like the people and th support they give

Cons

The fact that almost every week at least 3 things don't work that used to. Time spent on fixing.
Better help implementing new features

Review Source: Capterra
 

Laura from HomeTec Exterminating

April 2018

April 2018

I have been stuck with this program because it was being used by my company when I started here.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is not user friendly and the updates are extremely annoying bc when you finally get used to something, you guys change it again. I can't wait to bail on this product!!

Pros

That I can kinda fix stuff myself because if I were to wait for you guys to, I would never get anything done.

Cons

That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix. I can call and you will open a ticket but no one seems to fix it generally. I normally end up having to fix the issue myself.

Review Source: Capterra
 

Jason from Entech Pest Management

March 2018

March 2018

Customer service and training is lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software has a lot of potential and has a lot of features, but unfortunately all of the features do not always work as intended.

Cons

Let's face facts, it's a glorified database. But what good is a database if data disappears or you can't get out what you're putting into it. Big vision but lack of follow through and support. Severely disappointed in this software package.

Review Source: Capterra

  Response: Service Pro, Service Pro

Date: April 2018

April 2018

 

Hi there Jason, we're very sorry to hear that you've had a disappointing experience with ServSuite. We see that you've been in touch with support in order to resolve these issues, we hope that they have been resolved. If there is anything else you need please don't hesitate to contact your dedicated support team. All the best, the ServicePro Team.

 

Jennie from Pest control

March 2018

March 2018

Great for pest control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use servsuite for pest control using Sentricon. It has great features like all the different reports you can do. Easy billing

Review Source: Capterra
 

Patrick from Kilmore

January 2018

January 2018

Pretty good software. Few glitches but they do happen. Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They seem to change things pretty often. Seems like once you get use to it, it changes. Usually for the better though.

Pros

Pretty easy to use for beginners. Great customer service if you have problems. I would recommend to others

Review Source: Capterra
 

Adam from Orkin
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Easy to use and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tracking and the intagration with other companies like DOW and A.R.M.
The fact that they have a mobile app is also nice.

Cons

A lot of glitches that are always having to be worked out on the next release update. The mobile app has a lot of glitches.

Review Source: Capterra
 

Dee from FHAC

March 2017

March 2017

Just OK, needs some work to be in the running IMO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used this in the past for pest control and currently use it for termite work, as my Termite baiting system vendor requires it. Not really too impressed. It is very deep, however not intuitive and not modern looking

Pros

It can do a lot of different things

Cons

Not intuititive, not modern looking

Review Source: Capterra
 

Debbie from Hunt's Pest Control, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

service pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have used this system for two years, love being able to pick up the phone and speak to a live person

Pros

Easy to use

Cons

Several area are for bigger companies

Review Source: Capterra
 

Jeremy from SUNNY SOUTH EXTERMINATORS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Excellent Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using this softeare since 2013, it is easy to use once you learn it. I love this software and being web based it is great.

Pros

Ease of use and portability

Cons

It is web based so when internet is our you are dead in the water!

Advice to Others

Just great to use.

Review Source: Capterra
 

Jaya from B&C Exterminating
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Not ideal, but it does the job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel as though ServSuite thought "dang, we need to get on this web-based bandwagon" and threw together a system before really testing it for functionality. I mean, why have a report titled "Mailing Labels" that when it prints, has a header that prevents the actual labels from printing correctly?

There are bits here and there that make zero sense (searching for a service address is infinitely more difficult than it should be), and some of the functions are so difficult to perform, we don't even use them. Even with the support team's assistance, we still had issues entering a payment plan and the end result was so confusing, it would have been easier to keep track of the plan on a piece of notebook paper.

We are a small company and don't need all of the features that the program offers. It would be ideal if we could set our own required parameters when entering information, and not what ServSuite thinks is important.

Pros

The customer service response time.

Cons

Missing basic reports, difficulty viewing important information, difficulty entering items that should be straightforward, difficulty searching for service sites.

Advice to Others

Actually listen to our feedback and act instead of feigning interest in our concerns.

Review Source: Capterra
 

Scott from Bugs or Us Termite & Pest Control

December 2016

December 2016

ServSuite makes business run smoother

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a ServSuite customer since 2007. I used to write my own programs until support staff came up with this great software. There is so much packed into a simple to use interface that I could not possibly have done myself, even if I did have the time. This software has the best scheduler of any software program out there today and just does too much to list. Has been an instrumental asset in my business building process.

Review Source: Capterra
 

Angela from M & W Environmental Services, Inc.

December 2016

December 2016

AMAZING CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very satisfied with the customer support team. The team treats us with courtesy, never implying that a question is insignificant. We also appreciate that the team is so easy to reach.

Review Source: Capterra
 

Maggie from Atkins, Inc.

December 2016

December 2016

Has potential- a tad outdated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Would love to move balances and history to other accounts when transferring. Reports should be easier to find. Support desk should be more knowledgeable. Sometimes I feel like I know more than they do. Emailing statements with logo should not interfere with printing statements without a logo.

Review Source: Capterra
 

Mike from EPC

December 2016

December 2016

ServSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Servsuite is a flexible tool that gets the job done for us a small business. There were pains in the past trying to get set-up with little support or guidance. Now that we've come up the learning curve, it works well. Reliable, customization, but a little cumbersome at times.

Review Source: Capterra
 

Dino from Arizona Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

ServSuite Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using ServSuite for 3+ years and it simplifies our process. With all the updates, we hope to continue to use the software. Keep up the good work!

Pros

Scheduling.
Payment Processing.
Reports.

Cons

Glitches w/ reports.
Glitches w/ Form Designer.
Glitches w/ mobile handheld/tablet.

Advice to Others

Including the date of the last service on the scroll-over of the Scheduler.

Review Source: Capterra
 

Teresa from Cross Exterminating

December 2016

December 2016

Cross Exterminating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the system. Was very time consuming to learn. At times very slow and has fewer shortcuts than our old system. Although there are things I do not like, there are many things I do like.

Pros

Can store a lot of information. Notifications, Posting & payments are easy.

Cons

The system can be slow at times. Do not like that you have Programs and then events, do not need both. Do not like that when a customer prepays is has to be to an event, not just to the customer profile.

Review Source: Capterra
 

Rob from Ram Exterminators Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Hard to understand support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The language barrier is difficult when calling for support. Overall soft wear works well and easy to fix and figure out any problems.

Pros

Easy to use the scheduler.

Cons

Customer support!

Advice to Others

Fluent English speaking support staff.

Review Source: Capterra
 

Pamela from Payne Pest Management

December 2016

December 2016

They keep getting better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company has been with ServSuite for 5 years now and they continue to improve their product. I have had exposure to their competition recently and nothing beats the ease of use of ServSuite. Support is always readily available. Everyone is very helpful and personable. The latest training features were a very pleasant addition to the system.

Review Source: Capterra