ServSuite Software


 

ServSuite by Service Pro is a cloud-based business management solution for pest control and lawn care companies. It features standard field service software capabilities, which includes contact management, GPS tracking and inventory management capabilities. ServSuite also offers additional add-on modules.

This solution features mobile applications for service businesses. Through these applications, users can adjust and synchronize technician schedules, manage new services and appointments and send emails to their customers. Other mobile capabilities include viewing service and estimates data history and managing customer account information.

ServSuite also offers a marketing program that enables users to compile specific customer lists of clients within the desired criteria. Service businesses can then set up campaign emails and call or email these customers.

The solution caters to small business field service companies. It is priced per user per month. Mobile apps support Apple iOS and Google Android devices.

 

ServSuite - Barcode stations
 
  • ServSuite - Barcode stations
    Barcode stations
  • ServSuite - Call history
    Call history
  • ServSuite - Payments
    Payments
  • ServSuite - Routing
    Routing
  • ServSuite - Schedule
    Schedule
  • ServSuite - Scheduler
    Scheduler
Supported Operating System(s):
Web browser (OS agnostic)

73 Reviews of ServSuite

 

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Software Advice Reviews (2)
More Reviews (71)

Showing 1-2 of 2

Angela from Pest Control Services
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Current software in use in my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best is the functionality and the support team, the training is not enough to work with the software, but having them close is very helpful.

Cons

On the other hand, this great functionality makes a very difficult program to master, and while working, a lot of doubts appear.

Review Source
 
 

Jerika from Zuckerman's Pest Management
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Elaborate fully functioning database, but missing many key features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loved it overall, it's intense to set up and intense to maintain but gives so much valuable data for maintaining your business and running efficient routes

Pros

Excellent extended reporting, program building ability, payment plans, auto processing, emails and notifications

Cons

lacks some scheduling functions like customer confirmations, geographical scheduling for customers etc

Review Source
 
 
 
Showing 1-20 of 71


May 2018

May 2018

Good software that is constantly improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It creates invoices, takes signatures, and shows products used.

Pros

IT team is easy to reach and can usually talk with the same couple of people within a team. Software does what we need and keeps compliance.

Cons

We need help utilizing the software. Scheduling, invoicing, seasonal reminders, etc. We are using this as a very basic means and it appears there are more functions that we are just not aware of how to use. Training online is a drawn out and is a quiz template which takes forever to pinpoint what you are wanting to learn.

Review Source: Capterra
 

Reginald from Atascocita Pest Control, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

ServSuite software has been a great experience. It 's been great in the field and in the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's made my stress level go down quite a bit. It allowed us to go paperless and not have to enter all of those invoices by hand.

Cons

So many updates with so much to learn. It can be overwhelming. I don't know how to use many of the features.

Review Source: Capterra
 

Saifee from Kingsway Exterminating

April 2018

April 2018

Top Notch Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent Support Staff who is ready to help you solve any issues to your satisfaction. Great Scheduling Module which helps us in providing the best Customer Service to our Clients.

Review Source: Capterra
 

J Andrew from A Bug's Life Pest Management Inc

April 2018

April 2018

Good Platform, but a little cumbersome in creating forms and documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Familiar with it, adding clients is simple, like the new feature of being able to add photos and documents to the server, but it needs to be expanded so that photo files are not restricted.

Cons

Setting up forms, adding inventory, trying to find various places within the system to add notes for statements, additional cost to have a payment portal.

Review Source: Capterra
 

Carol from Speed Exterminating Co.

April 2018

April 2018

Frank answered my questions quickly and provided assistance with ease in understanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At the time of purchase we were not using an online software.

Pros

Has many options to choose from. Wide variety of reports. Easy to understand and easy to show new employee how to use. I really like the videos showing how to use the different aspects of the software.

Cons

At one time the calculations were off because the software rounded everything up when taxed now there is extra pennies due that are unable to be paid or credited. Have brought this to their attention still not fixed.

Review Source: Capterra
 

Manuel from Rentokil / Oliver Ext

April 2018

April 2018

I find it easy to use and the help desk is aviable when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The different kind of reports. Differente ways to search for customers. Easy to learn and can be use outside work place.

Cons

Having a an issue does not get resolved fast. A ticket is created and days or weeks may pass and it has not been resolved.

Review Source: Capterra
 

Jared from Source Pest Control

April 2018

April 2018

Moving to ServeSuite from our old database has made everything more convenient. Thank you ServeSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the reporting capabilities. It gives me the ability to see where I can make changes to benefit my profits. Even better, the team is always ready to help assist when we need a customized report.

Cons

It has everything. With that, it takes me longer to navigate through some things but I think that's my issue :)

Review Source: Capterra
 

Deborah from Macy's Termite & Pest Control dba: Good News Pest Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I believe ServSuite's is excellent with our Team5 technical team support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

Cons

Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years.

Review Source: Capterra
 

Makeda from Accurid Pest Solutions

April 2018

April 2018

ServSuite is an exceptional software program. There are some areas that can use improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It assists in my daily scheduling, payments, and collections for each client.

Pros

The customer service aspect from the representatives is PHENOMENAL!!! Never have I contacted the customer service number and was unable to get my issue resolved within that same phone call.

Cons

The updates interfere with what already exists most of the time, which then interferes with accounts. Some of the bugs that instantly appear cannot always be fixed within a matter of minutes to hours so it can lead to frustration and low performance on the office's end.

Review Source: Capterra
 

Del from Modern pest control
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy customer service, very tentative.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility. We can make it do anything we need it to do. Reporting module is easy to use and very customizable.

Cons

Complicated set up. I would recommend a set up team to walk new clients through the set up process.

Review Source: Capterra
 

Kathy from Horizon Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great client Service info and reports to tun the Co. Paperless form the mobile app

Pros

Like the different modules that interface with each other and the mobile technology. I l like the people and th support they give

Cons

The fact that almost every week at least 3 things don't work that used to. Time spent on fixing.
Better help implementing new features

Review Source: Capterra
 

Laura from HomeTec Exterminating

April 2018

April 2018

I have been stuck with this program because it was being used by my company when I started here.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is not user friendly and the updates are extremely annoying bc when you finally get used to something, you guys change it again. I can't wait to bail on this product!!

Pros

That I can kinda fix stuff myself because if I were to wait for you guys to, I would never get anything done.

Cons

That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix. I can call and you will open a ticket but no one seems to fix it generally. I normally end up having to fix the issue myself.

Review Source: Capterra

  Response: Service Pro, Service Pro

Date: May 2018

May 2018

 

Hi Laura, we are sorry to hear that you have been having some issues with the updates. A member of ServicePro¿s customer advocacy team has been trying to reach out to you in order to resolve these issues. Alternively please contact your dedicated support team who will be more than happy to help you resolve them. All the best, the ServicePro Team.

 

Jason from Entech Pest Management

March 2018

March 2018

Customer service and training is lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software has a lot of potential and has a lot of features, but unfortunately all of the features do not always work as intended.

Cons

Let's face facts, it's a glorified database. But what good is a database if data disappears or you can't get out what you're putting into it. Big vision but lack of follow through and support. Severely disappointed in this software package.

Review Source: Capterra

  Response: Service Pro, Service Pro

Date: April 2018

April 2018

 

Hi there Jason, we're very sorry to hear that you've had a disappointing experience with ServSuite. We see that you've been in touch with support in order to resolve these issues, we hope that they have been resolved. If there is anything else you need please don't hesitate to contact your dedicated support team. All the best, the ServicePro Team.

 

Jennie from Pest control

March 2018

March 2018

Great for pest control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use servsuite for pest control using Sentricon. It has great features like all the different reports you can do. Easy billing

Review Source: Capterra
 

Patrick from Kilmore

January 2018

January 2018

Pretty good software. Few glitches but they do happen. Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They seem to change things pretty often. Seems like once you get use to it, it changes. Usually for the better though.

Pros

Pretty easy to use for beginners. Great customer service if you have problems. I would recommend to others

Review Source: Capterra
 

Adam from Orkin
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Easy to use and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tracking and the intagration with other companies like DOW and A.R.M.
The fact that they have a mobile app is also nice.

Cons

A lot of glitches that are always having to be worked out on the next release update. The mobile app has a lot of glitches.

Review Source: Capterra
 

Dee from FHAC

March 2017

March 2017

Just OK, needs some work to be in the running IMO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used this in the past for pest control and currently use it for termite work, as my Termite baiting system vendor requires it. Not really too impressed. It is very deep, however not intuitive and not modern looking

Pros

It can do a lot of different things

Cons

Not intuititive, not modern looking

Review Source: Capterra
 

Debbie from Hunt's Pest Control, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

service pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have used this system for two years, love being able to pick up the phone and speak to a live person

Pros

Easy to use

Cons

Several area are for bigger companies

Review Source: Capterra
 

Jeremy from SUNNY SOUTH EXTERMINATORS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Excellent Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using this softeare since 2013, it is easy to use once you learn it. I love this software and being web based it is great.

Pros

Ease of use and portability

Cons

It is web based so when internet is our you are dead in the water!

Advice to Others

Just great to use.

Review Source: Capterra
 

Jaya from B&C Exterminating
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Not ideal, but it does the job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel as though ServSuite thought "dang, we need to get on this web-based bandwagon" and threw together a system before really testing it for functionality. I mean, why have a report titled "Mailing Labels" that when it prints, has a header that prevents the actual labels from printing correctly?

There are bits here and there that make zero sense (searching for a service address is infinitely more difficult than it should be), and some of the functions are so difficult to perform, we don't even use them. Even with the support team's assistance, we still had issues entering a payment plan and the end result was so confusing, it would have been easier to keep track of the plan on a piece of notebook paper.

We are a small company and don't need all of the features that the program offers. It would be ideal if we could set our own required parameters when entering information, and not what ServSuite thinks is important.

Pros

The customer service response time.

Cons

Missing basic reports, difficulty viewing important information, difficulty entering items that should be straightforward, difficulty searching for service sites.

Advice to Others

Actually listen to our feedback and act instead of feigning interest in our concerns.

Review Source: Capterra