ServSuite Software

ServSuite Software

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FrontRunners 2021

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About ServSuite

ServSuite by ServicePro is a cloud-based enterprise software solution for pest control, lawn care, and arbor care companies. Its customized capabilities are specially designed to meet the business needs of each of these individual service industries. Functionalities include, but are not limited to Scheduling, Billing, Renewals, Invoicing, Commissions, Collections and Credit Card Processing. ServSuite for pest control, arbor care, and lawn care is designed to help you automate your business and create a seamless paperless environment through features designed specifically for the field industry such as the ServSuite Mobile Application, GPS Vehicle Tracking, Voice and Text Notifications, Print to Mail services and Estimating for Proposals. ServicePro has develop...

ServSuite Pricing

Contact ServicePro for pricing information or a quote.

Starting price: 

$55.00 

Free trial: 

Not Available

Free version: 

Available

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ServSales - Lead/Prospect Management

ServSuite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 137 reviews

User Profile

Blake

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2019

Great tool for Pest Control services

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

BLAIR

Company size: 11-50 employees

Industry: Environmental Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2020

ServSuite Review

Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.

Reasons for switching to ServSuite

Cost friendly and liked the fact that they can mail out invoices for us.

Alex

Company size: 2-10 employees

Industry: Individual & Family Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
1

Functionality

out of 5

March 2022

Keep away from this software

If you are a growing company or even a well established company, avoid this software, it is time consuming.

Pros

Many issues with the software between the updates and glitches. Nothing to say good about.

Cons

Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless. Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.

Reasons for choosing ServSuite

French support was offered, it was a plus. At the first look, the software looked very complete with many features, even more than expected.

Reasons for switching to ServSuite

The new software is way more user friendly, it is efficient. It is a stable software well built with no glitches or errors. We save time and money.

Amy

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

I couldn’t be more pleased

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

Reasons for choosing ServSuite

It was most comprehensive and a great value

Reasons for switching to ServSuite

To facilitate growth we weren’t getting with our previous service

Jennifer

Company size: 11-50 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

ServSuite, the last software you will ever need to buy

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!

Pros

I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.

Cons

There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.

Reasons for choosing ServSuite

Because it came highly rated by a close friend whose staff helped me to understand the program - and I reached out to Orkin and they were pleased with it too!

Reasons for switching to ServSuite

Because the software company we were with told us that his software would not be able to continue after Y2K. And I am so grateful I switched - he sold to a chemical manufacturer and that software is not even around anymore.

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