simPRO Enterprise software


simPRO Software develops business management cloud-based solutions for the trade and service industries to help organize and automate processes. simPRO was created for service, project and maintenance contractors specializing in HVAC, security, plumbing, solar, electrical and data networking.

With cloud-based solutions for the office and mobile apps for technicians in the field, simPRO helps manage job costing, scheduling and dispatching, time and materials tracking, billing, payment processing and reporting.

Users can schedule, dispatch and monitor workers, who can then update project details throughout the day. Using the SimPRO Connect mobile application, technicians can create purchase orders remotely, update times, materials, job details and photos.

Mobile apps for iOS and Android are available for purchase, and SimPRO also integrates with QuickBooks and Xero. On-site training and additional online training resources are also offered. Users can access support via chat, support tickets and online help guides.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

28 Reviews of simPRO Enterprise

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  • Priya from Wilcox Electric

    Number of employees: 11-50 employees

    August 2018

    Streamlined CRM/Fleet Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SimPro is a vast improvement over our previous legacy software. The support and training at the start was helpful in lessening the chaos that comes with making such a huge transition. It is perfect for certain service industries, such as electricians, general contractors, etc.

    Pros

    Ease of finding available appointments.

    Cons

    Inability to add important notes to contact record

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from The Shaffer Company LLC

    Number of employees: 11-50 employees

    August 2018

    Shaffer Co Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SimPRO are professionals that understand my business and what't needed to run it.

    Pros

    Data visibility end-to-end...from leads to invoicing.

    Cons

    Flexibility of forms...could make use of customization.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • DeDe from Corrigan Electric Co

    Number of employees: 51-200 employees

    August 2018

    SimPRO the week after launch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A major benefit is not having to search through 5 different computer programs and a paper file to get information for one customer. That in itself saves time. Not to mention the time saved not having to file the paperwork away. An added bonus is the history log. It provides a level of accountability.

    Pros

    We like the most: the efficiencies available, log history & time stamping, and that we have combined all departments-computer programs-filing-work flow into one software.

    Cons

    We like the least: the time it takes to transfer data from SimPRO to Quickbooks. I have to do all customers individually / manually in order to keep my computer from freezing. Then I can send over invoices and payments at once.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anthony from fuel station construction and commercial electrical projects

    July 2018

    Simpro is basic and clunky

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you.

    Cons

    It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility.

    Even with a huge amount of feedback to this effect, meaningful improvements are never made.

    Get used to using workarounds.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kristin from Bishop Plumbing & Heating

    May 2018

    Robust Software with Outstanding Customer Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great for Flat Rate or Time & Materials, or both! Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate. Highly recommend.

    Cons

    I think with any software change, there is a lot of time spent up front in setting up. Plan on taking time to get setup and know that once you lay a great foundation, it will be well worth it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from ALL Electric

    April 2018

    Very Happy with the product, made my life a lot easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, office to field connectivity is great, absolutely love the product. Unbelievable what you can see in real time, job costing is top notch- very easy to see your profit and loss on every job. Even our customers are giving us great feedback on it!

    Cons

    In all honesty, I haven't really found one yet, but I've only been using the software a few months and I'm still I'm learning the product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Pascale from Broadcast Systems

    April 2018

    Simplified work flow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the functionality of the quotes and cost centers. It make the estimate easier to understand.

    Cons

    I would like to have more flexibility in the design of the page layouts. Currently the software is very limited.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Tesco Fire Services, Inc.

    Number of employees: 11-50 employees

    April 2018

    SimPro has made my life much easier in securing new business. Everything I require is right there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased sales. Better organizing of prospects, jobs and client needs.

    Pros

    The system is very user friendly. I am able to log in all my prospects and keep an accurate record of all contacts, calls made emails sent and received. Attachments for all documents at your fingertips. Since many of my prospects have multiple sites, I can list each site with on-premises contacts for our scheduling and operations department. Nothing falls through the cracks. The training and assistance from the SimPro Staff is magnificent. SimPro professionals are outstanding. They conducted the training and made certain our team was comfortable with SimPro before leaving. For those of us who have basic technological skills, the help I received from SimPro is amazing. This is the type of staff who connects with me just to, "say hello and how are things going?" This is not too common in today's business environment. Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.

    Cons

    I had to keep remembering to hit the save button following data input. Also, I had a bad habit of hitting the back key instead of cancel. Once I got over these it was smooth sailing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jaron from Frontier Electric

    April 2018

    SimPro has greatly improved our invoicing and estimating capabilities.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

    Cons

    There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Frank from Proguard Protection Services, Inc.

    March 2018

    Excellent software and customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How much money it saves me. The level of efficiency and production I have because of simPRO is remarkable. The software is used be everyone in my office.

    Cons

    I was looking for a complete software solution for a while before I found simPRO. The only con is that they didn't come to the US sooner.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    April 2018

    Hi there Frank, wow! Thanks so much for your kind words. We appreciate any and all comments from customers, it just makes it that much more special when they're from someone who is happy and satisfied with our service. From, Team simPRO.

  • Justin from Peak Pro Painting

    March 2018

    Great experience overall! Amazing staff, especially training and support team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!

    Cons

    The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    April 2018

    Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback! From, Team simPRO

  • Sergi from Molior

    March 2018

    Best project/working orders software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SimPRO takes care of everything on the day to day of any project-oriented or and working order/repairs cycle.

    Cons

    Not super easy to use but they have a good training team. There are a lot of functionality that you will need to know. A good training process is a must.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    April 2018

    Hello Sergi, thanks for the 5 stars! We¿re glad to hear you¿re taking advantage of our training and support that we offer with regards to learning how the program works with your business. We know it can seem a bit overwhelming, so if you have any new questions or concerns, please don¿t hesitate to contact our customer support team who will help you further. From, Team simPRO.

  • David from Valued

    January 2018

    We have been very pleased with the performance and service provided by SimPro.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    An extremely customisable tool which can be tailored to fit each business's requirements. It's modular design means you can build in as little or as much as you need.

    Cons

    It is a complex tool to set up at the start but that's why SimPro always support your implementation in the first week as part of the package.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    April 2018

    Hi there David, thanks so much for your feedback, as always we appreciate it! Please don¿t hesitate to contact us if you require further training or support when using our product, we are always here to help. From, Team simPRO.

  • Tim from Shorts

    January 2018

    Great piece of software - recommended to several clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Need to be committed to change and get buy in from everyone involved to make the most of its functionality.

    Pros

    Allows businesses to track profitability by Job and links with accounting software like Xero.

    However, real power is that it completely organises the business and deals with all the annoying admin. This allows a business to grow without adding the extra admin.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    May 2018

    Thanks for your feedback, Tim! We¿re always glad to hear that our solutions are improving businesses and their operations. From, Team simPRO.

  • Carl from GA Electrical & Mechanical

    January 2018

    The best software I ever got, been using a year and has transformed my business.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need.
    The quoting system is the best we have used and it produces great looking quotes very easily.
    Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it.
    It give you complete visibility on profit and costs.
    We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day.

    We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month.

    We all invoice and raise progress applications on it and do all our debt collection.

    We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain.

    It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc.

    It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins.

    I used Trimble before this.

    Cons

    Word processing could be slicker but there is an easy Work around.

    Rest of bugs they have resolved, it gets constant updates and upgrades.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    May 2018

    Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

  • richard from 24 Cap Ltd

    January 2018

    Transformational. Easily the most impressive application I've come across in recent years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am actively recommending simPro across my newtork of trusted partners.

    Pros

    The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero.

    Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians).

    Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'.

    Powerful MI to model, refine ' improve profitability job by job; by line of business.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    May 2018

    Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO

  • Guy from BlueHub

    January 2018

    A perfect job costing and project management system for trades and the construction industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

    Pros

    The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    May 2018

    Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO

  • Verified Reviewer

    Number of employees: 11-50 employees

    January 2018

    Fantastic, business has been able to grow with zero additional admin cost.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

    Pros

    The system is user-friendly and very easy to navigate.

    They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

    Cons

    The schedule needs work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: simPRO Software, simPRO

    May 2018

    Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO

  • Verified Reviewer

    Number of employees: 11-50 employees

    December 2017

    NOT a project management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Can not say we had any pro come from using simpro very much let down. Plenty of other software packages out there

    Cons

    Would not recommend to anyone to use. we operate as a commercial electrical company with 20 employees and it could not project manage our work.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Paul from Laser Electrical Greensborough

    November 2017

    Great for tracking jobs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use lots of time-saving features , Staff learn very quickly .
    Great for sending customers reports / photos

    Cons

    Some days it runs a bit slow have to wait for jobs to update ,need to have a good internet connection

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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