simPRO Enterprise Software


 

simPRO Software develops business management cloud-based solutions for the trade and service industries to help organize and automate processes. simPRO was created for service, project and maintenance contractors specializing in HVAC, security, plumbing, solar, electrical and data networking.

With cloud-based solutions for the office and mobile apps for technicians in the field, simPRO helps manage job costing, scheduling and dispatching, time and materials tracking, billing, payment processing and reporting.

Users can schedule, dispatch and monitor workers, who can then update project details throughout the day. Using the SimPRO Connect mobile application, technicians can create purchase orders remotely, update times, materials, job details and photos.

Mobile apps for iOS and Android are available for purchase, and SimPRO also integrates with QuickBooks and Xero. On-site training and additional online training resources are also offered. Users can access support via chat, support tickets and online help guides.

 

simPRO Enterprise - Cost list
 
  • simPRO Enterprise - Cost list
    Cost list
  • simPRO Enterprise - Scheduling
    Scheduling
  • simPRO Enterprise - Project summary
    Project summary
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

24 Reviews of simPRO Enterprise

Showing 1-20 of 24

 

Start your review of simPRO Enterprise

Click to start
https://www.softwareadvice.com/field-service/simpro-enterprise-review/

Kristin from Bishop Plumbing & Heating

May 2018

May 2018

Robust Software with Outstanding Customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great for Flat Rate or Time & Materials, or both! Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate. Highly recommend.

Cons

I think with any software change, there is a lot of time spent up front in setting up. Plan on taking time to get setup and know that once you lay a great foundation, it will be well worth it.

Review Source: Capterra
 

Brian from ALL Electric

April 2018

April 2018

Very Happy with the product, made my life a lot easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, office to field connectivity is great, absolutely love the product. Unbelievable what you can see in real time, job costing is top notch- very easy to see your profit and loss on every job. Even our customers are giving us great feedback on it!

Cons

In all honesty, I haven't really found one yet, but I've only been using the software a few months and I'm still I'm learning the product.

Review Source: Capterra
 

Pascale from Broadcast Systems

April 2018

April 2018

Simplified work flow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the functionality of the quotes and cost centers. It make the estimate easier to understand.

Cons

I would like to have more flexibility in the design of the page layouts. Currently the software is very limited.

Review Source: Capterra
 

John from Tesco Fire Services, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

SimPro has made my life much easier in securing new business. Everything I require is right there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased sales. Better organizing of prospects, jobs and client needs.

Pros

The system is very user friendly. I am able to log in all my prospects and keep an accurate record of all contacts, calls made emails sent and received. Attachments for all documents at your fingertips. Since many of my prospects have multiple sites, I can list each site with on-premises contacts for our scheduling and operations department. Nothing falls through the cracks. The training and assistance from the SimPro Staff is magnificent. SimPro professionals are outstanding. They conducted the training and made certain our team was comfortable with SimPro before leaving. For those of us who have basic technological skills, the help I received from SimPro is amazing. This is the type of staff who connects with me just to, "say hello and how are things going?" This is not too common in today's business environment. Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.

Cons

I had to keep remembering to hit the save button following data input. Also, I had a bad habit of hitting the back key instead of cancel. Once I got over these it was smooth sailing.

Review Source: Capterra
 

Jaron from Frontier Electric

April 2018

April 2018

SimPro has greatly improved our invoicing and estimating capabilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

Cons

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

Review Source: Capterra
 

Frank from Proguard Protection Services, Inc.

March 2018

March 2018

Excellent software and customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How much money it saves me. The level of efficiency and production I have because of simPRO is remarkable. The software is used be everyone in my office.

Cons

I was looking for a complete software solution for a while before I found simPRO. The only con is that they didn't come to the US sooner.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: April 2018

April 2018

 

Hi there Frank, wow! Thanks so much for your kind words. We appreciate any and all comments from customers, it just makes it that much more special when they're from someone who is happy and satisfied with our service.

From,
Team simPRO.

 

Justin from Peak Pro Painting

March 2018

March 2018

Great experience overall! Amazing staff, especially training and support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!

Cons

The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: April 2018

April 2018

 

Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback!

From,
Team simPRO

 

Sergi from Molior

March 2018

March 2018

Best project/working orders software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SimPRO takes care of everything on the day to day of any project-oriented or and working order/repairs cycle.

Cons

Not super easy to use but they have a good training team. There are a lot of functionality that you will need to know. A good training process is a must.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: April 2018

April 2018

 

Hello Sergi, thanks for the 5 stars! We¿re glad to hear you¿re taking advantage of our training and support that we offer with regards to learning how the program works with your business. We know it can seem a bit overwhelming, so if you have any new questions or concerns, please don¿t hesitate to contact our customer support team who will help you further.

From,
Team simPRO.

 

David from Valued

January 2018

January 2018

We have been very pleased with the performance and service provided by SimPro.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

An extremely customisable tool which can be tailored to fit each business¿s requirements. It¿s modular design means you can build in as little or as much as you need.

Cons

It is a complex tool to set up at the start but that¿s why SimPro always support your implementation in the first week as part of the package.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: April 2018

April 2018

 

Hi there David, thanks so much for your feedback, as always we appreciate it! Please don¿t hesitate to contact us if you require further training or support when using our product, we are always here to help.

From,
Team simPRO.

 

Tim from Shorts

January 2018

January 2018

Great piece of software - recommended to several clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Need to be committed to change and get buy in from everyone involved to make the most of its functionality.

Pros

Allows businesses to track profitability by Job and links with accounting software like Xero.

However, real power is that it completely organises the business and deals with all the annoying admin. This allows a business to grow without adding the extra admin.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: May 2018

May 2018

 

Thanks for your feedback, Tim! We¿re always glad to hear that our solutions are improving businesses and their operations. From, Team simPRO.

 

Carl from GA Electrical & Mechanical

January 2018

January 2018

The best software I ever got, been using a year and has transformed my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need.
The quoting system is the best we have used and it produces great looking quotes very easily.
Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it.
It give you complete visibility on profit and costs.
We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day.

We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month.

We all invoice and raise progress applications on it and do all our debt collection.

We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain.

It has a task feature which is average and we don¿t use it for project management as there are much better free online soltuions for Gantt charts etc.

It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins.

I used Trimble before this.

Cons

Word processing could be slicker but there is an easy Work around.

Rest of bugs they have resolved, it gets constant updates and upgrades.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: May 2018

May 2018

 

Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

 

richard from 24 Cap Ltd

January 2018

January 2018

Transformational. Easily the most impressive application I've come across in recent years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am actively recommending simPro across my newtork of trusted partners.

Pros

The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero.

Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians).

Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'.

Powerful MI to model, refine ' improve profitability job by job; by line of business.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: May 2018

May 2018

 

Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO

 

Guy from BlueHub

January 2018

January 2018

A perfect job costing and project management system for trades and the construction industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

Pros

The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: May 2018

May 2018

 

Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO

 


January 2018

January 2018

Fantastic, business has been able to grow with zero additional admin cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

Pros

The system is user-friendly and very easy to navigate.

They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

Cons

The schedule needs work.

Review Source: Capterra

  Response: simPRO Software, simPRO

Date: May 2018

May 2018

 

Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO

 


December 2017

December 2017

NOT a project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can not say we had any pro come from using simpro very much let down. Plenty of other software packages out there

Cons

Would not recommend to anyone to use. we operate as a commercial electrical company with 20 employees and it could not project manage our work.

Review Source: GetApp
 

Paul from Laser Electrical Greensborough

November 2017

November 2017

Great for tracking jobs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use lots of time-saving features , Staff learn very quickly .
Great for sending customers reports / photos

Cons

Some days it runs a bit slow have to wait for jobs to update ,need to have a good internet connection

Review Source: Capterra
 

Andrea from Heron Plumbing

November 2017

November 2017

We have been able to increase staffing numbers and turn over without increase admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its easy to use, our staff can use it on the road. we can invoice same day. We can import supplier invoices directly into our cost centre

Review Source: Capterra
 

Jaron from Frontier Electric
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Wonderful software, and even better support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We reduced our invoice if time by a lot and the software has made it tremendously easier to schedule jobs and creat quotes. Having the ability to do most of the invoicing work on the job site is very helpful.

Pros

The amount of time reduced by using SimPro was amazing. Very effective software. We use it pretty much every day now, and it has made communication between administration and field workers much more simple.

Review Source: Capterra
 

Lisa from DESIGNA Access Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

simPRO is a great tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have found simPRO to be a very easy to use program. All our needs are looked after with the one product.

Review Source: Capterra
 

Pauline from Ampt Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

This product is transparent and very easy to use, so much support is available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to record, trace and update all invoices, stock movements and payments etc

Pros

Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software

Cons

I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets

Review Source: Capterra
 
 
Write a Review