--- title: "Simpro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Simpro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Simpro is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/simpro-enterprise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) / Simpro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/alternatives/) # Simpro User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 157 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 73 reviews (46%) - 4 stars: 43 reviews (27%) - 3 stars: 14 reviews (9%) - 2 stars: 8 reviews (5%) - 1 star: 19 reviews (12%) ### Most mentioned pros - It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. - The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. - Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. ### Most mentioned cons - Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! - It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. - they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. ## Simpro customer reviews Showing reviews 1-25 of 157 (page 1). ### Clean, User-Friendly Interface, but Task Customisation Feels Restricted - Overall rating: 4/5 - Reviewer: Charlene B. - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We mainly use Simpro in our business for job logging and scheduling. Although we may not be using it to its full capabilities at the moment, that’s largely because it has taken Simpro a long time to catch up with what the industry needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros Simpro appears to have a clean interface and a simple, user-friendly experience. Being able to manage staff directly within the system is beneficial, and the booking capabilities are mostly well designed and easy to work with. #### Cons There are too many restrictions around customisation for tasks that should be fairly straightforward. Having to get approval just to view a specific filter within job views and reports makes the program feel less effective than it should be. --- ### Promised "No More Excel," Delivered Pure Clunkiness & Admin Chaos - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience was frustrating, time-consuming, and full of administrative chaos. Simpro overpromised during the sales stage and failed to deliver on basic trade functionalities during onboarding. We ultimately forced a $40,000+ contract cancellation because we kept a paper trail of every broken promise. After this whole ordeal, we went back to Tradify and started utilizing more of its features. Going back to a platform built for trade businesses that actually works without the clunkiness has been a huge breath of fresh air. Make sure Simpro can independently prove it can handle your specific trade calculations before signing any long-term agreement. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing about the software itself stood out as positive. The only upside was that their accounts department eventually issued us a full credit note for $40,000+ to wipe our contract balance to $0.00 after we challenged their pre-sales misrepresentations. #### Cons Clunky & Non-Intuitive Interface: Basic setup requires navigating endless confusing menus, and the platform feels completely out of touch with real trade workflows. Broken Sales Promises: Sales reps guaranteed in writing that Simpro would end "Excel chaos" and handle digital quoting seamlessly. Weeks into onboarding, their own implementation consultant admitted on record that Simpro cannot handle complex corrugated roofing calculations natively and that we would have to stick with external spreadsheets. Poor Account Support: Account management and support were slow and unhelpful when we hit major operational roadblocks. Internal Administrative Disconnect: Their internal departments completely failed to communicate—Legal initially claimed to have reviewed sales call recordings, then later claimed under the Privacy Act that no recordings existed. Weeks after our balance was zeroed out by accounts, an external collection agency emailed us out of the blue chasing payment for the cancelled contract. --- ### More than 10 years as a customer—high costs and disappointing support - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We have used Simpro for more than 10 years and currently pay more than $250 per user licence per month. Unfortunately, our experience with customer support has repeatedly fallen well short of what we expect from a platform at this price. A recent forms and proposal-formatting issue demonstrates our frustration. We first reported it on 15 July 2026, and it was escalated to [sensitive content hidden] on 24 July, who acknowledged the problem. We followed up on 2 and 4 September, including an example showing the faults in our forms. On 7 September, we were advised that a fix was awaiting quality assurance approval. We emailed again on 21 September requesting a resolution timeframe. As of 7 October, that email remains unanswered and the issue continues to affect our ability to provide professionally formatted proposals to clients. Meanwhile, we have received two sales calls promoting payment-system add-ons and have been advised of a 15% increase in our monthly subscription fee. This has been particularly frustrating while an acknowledged problem affecting our business remains unresolved. We are now making progress towards moving away from Simpro. After more than a decade, our decision reflects the ongoing gap between the subscription cost and the practical support we receive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We are making progress towards moving away from Simpro. Given our experience, the day we complete that transition will be very satisfying. #### Cons The high ongoing cost and lack of meaningful customer support are our main concerns. At $250 per user licence per month, we expect timely responses and practical assistance when something goes wrong. Instead, requests for help have repeatedly resulted in referrals to external affiliates offering additional paid training, generally requiring a half-day booking. In our experience, direct assistance with form customisation and practical problem-solving has been very limited. Our current formatting issue has remained unresolved for almost three months, despite repeated contact and acknowledgement from Simpro. The lack of follow-through, unanswered requests for a timeframe and continued sales contact have left us with little confidence in the support provided. --- ### Good Product but appalling customer service. Huge price increases and no accountability. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Such a good system but have been waiting 15 years for changes that allegedly were happening and never have happened. Outrageous price increases #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Simpro is a great business tool for scheduling, managing stock, invoicing but the appalling customer service and exorbitant price increases are making it a no go for small business. . #### Cons Simpro has increased prices outrageously over the past few years. This year 15% alone!!! They have over committed themselves and are now on a money grab trying to force "lightening" on the customers when its performance is poor. They make changes to the back end that cripple emailing out from the system then take 3 days to resolve. Cistomer service is appaling. --- ### Stay well away - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Simpro was extremely disappointing. It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. The customer support was poor, and getting meaningful assistance when we needed it was difficult. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. When we asked to end our contract early because the system wasn't meeting our needs, we were simply told that we had to pay out the remainder of the contract. We felt our concerns were dismissed rather than addressed, which made an already frustrating experience even more disappointing. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. We also found ourselves locked into a contract for a system that didn't meet the expectations set during the sales process, which only added to the frustration. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There was honestly nothing I liked about Simpro. The best part of the entire experience was when our binding contract finally ended and we were able to leave. That was the only positive outcome. Based on our experience, I wouldn't recommend Simpro to others. #### Cons What I liked least about Simpro was the complete lack of support and communication. Whenever we needed help, it was difficult to get clear answers or meaningful assistance. The training materials and videos were poor, and the trainers didn't appear to have the practical knowledge needed to answer real-world questions. We found the system clunky, difficult to use, and not what we were led to expect. Based on our experience, I would not recommend Simpro to anyone looking for a reliable business management system. --- ### Robust and comprehensive job management tool with a steep learning curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the software has been highly positive despite a steep learning curve. It has completely streamlined how we manage our jobs, inventory, and field staff. The software is incredibly robust and capable, which makes it ideal for businesses that need to track comprehensive job costing. While it does feel overly complex and click heavy at times, the massive boost to our back office organization makes it well worth implementing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single source of truth. The depth of the project management features and job costing tools makes it incredibly easy to track real time profits and expenses on larger projects. Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. #### Cons The system layout can feel quite clunky and rigid when you are first learning how to navigate it. It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders. The mobile app can also be a bit delicate after updates, occasionally lagging or requiring a full reinstall to get field notes to sync properly up to the main office dashboard. --- ### Simpro Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Simpro has been very positive. It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks. Overall, it’s a reliable system that adds real value to managing jobs, teams, and business performance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very intuitive, making it easy to onboard new team members without extensive training. Job scheduling and dispatching are extremely efficient and it’s simple to assign work, track progress, and update jobs in real time. The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors. Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance. The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. Inventory management is well organised and helps keep track of stock levels accurately. Customer support is responsive and helpful when issues do come up. The system is very scalable, so it works just as well for growing businesses as it does for larger teams. #### Cons The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. Some workflows require multiple steps, which can slow things down for straightforward tasks. Occasional lag and the odd system crash can be frustrating, particularly when working on larger jobs or detailed quotes. --- ### AVOID at all costs!! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Their sales pitch. They came to me to do the set up. They are great marketers of their own branding... #### Cons Almost every aspect. The software is really only suitable for large, multisite businesses who have the budget to spend on the software and the staff to manage it. --- ### SIMPRO REVIEW - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience, I like it because it make my make my work more easier and straight forward! I will highly recommend it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This application has really helped me with my project management right come job quotes costing to to my task maintenance planning #### Cons It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it --- ### Simpro Update After 1 Year - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Building Materials - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really impressed - personally I can't see any other way of working for the foreseeable. I would recommend it to any business in a similar trade, as long as they are able to put the work in for implementation & ongoing dev. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simpro has proven itself to be a reliable CRM system for our business. It is flexible and customisable to suit our ever-changing business workflows and now we've been going for a while we find it very easy to use. #### Cons Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app. --- ### Accountant - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Construction - Company size: 51-200 employees The reviewer appreciates the software's ease of use for managing various job-related tasks and its reporting capabilities. However, they noted issues with tracking stock across branches and the absence of a change history for equipment. Full review available after login on Software Advice --- ### Finance - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Construction - Company size: 2-10 employees The presence of an accounts manager is a positive aspect of the service, aiding in the overall experience. Nevertheless, the reviewer faced challenges with the implementation team's accessibility and highlighted the need for better project management capabilities. Full review available after login on Software Advice --- ### Project Administrator - Overall rating: 3/5 - Reviewed: November 2026 - Company size: 51-200 employees The software is useful for keeping everything organized in one place, provided that the Projects team updates it consistently. However, there are frustrations with data duplication and the inability to print all invoices at once. Full review available after login on Software Advice --- ### Happy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Makes keeping relevant Information easier and keeps everything in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use And the system can be accessed from mobile Devices #### Cons Boxing is quite small when using on a mobile device --- ### eForm review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to just put in the job number and then that transfers all the details onto the commissioning sheets is a big time saver for on site work. #### Cons The app for the iPhone is quite sensitive sometimes and it’s quite hard to tick the right boxes on the screen. --- ### Worthy simPRO Add-On - Overall rating: 3/5 - Reviewer: Andrew M. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience of eForms has been good. I believe the system requires some refining and additions to make it intuitive but has great potential and works seamlessly with simPRO Enterprise. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros eForms allows us to store all our important forms in one place and provides our engineers with instant access to all necessary forms on site. It works seamlessly with our simPRO Enterprise software, automatically inputting customer information and sending completed forms directly to the associated job. The electronic signature feature allows our engineers to capture both engineer and customer signatures when required. This is an important feature to ensure validation of our forms on site. #### Cons The initial set up of each form on the system is very time consuming. The formatting capabilities are not the most intuitive, therefore it takes a lot of time to align boxes and format the template. The system is also restrictive with landscape forms, only allowing portrait forms to be inputted. This is an important requirement for our company, as many industry standard forms are formatted in landscape. --- ### Avoid at all cost! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered After 2 years we are ready to quit! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95! We regularly loose work, I had to enter my notes THREE times recently! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software #### Cons Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed --- ### Operations Manager - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience was both frustrating and time consuming. We were sold a software program that was both not a good fit for our industry and overly complicated. We tried and tried to find solutions, but nothing worked. We requested our money back since they made the mistake in overselling it and also not really paying attention to our company needs, but no one response. They took $2300 from us and delivered nothing. The company has the worst customer service and support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I thought the training was okay. [sensitive content hidden] our training knew how to explain and answer questions the best he could. #### Cons The representative that sold us the problem, missed very important aspects of our company. Aspects that later on showed up during the training, and that no one knew or cared to handle. The software was not a good fit for our industry. --- ### Disappointing and wasted money - HORRIBLE SUPPORT - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I would not recommend Simpro to a single individual I know at this point. The run around and lack of care to resolve issues, or even address them, is astounding. I was told I would have someone from operations reach out to me by end of day (I have been trying to get help for a week), to only receive an email the following day it would be the end of the following week. Management needs to discuss how to handle the situation, not once has someone called me other than to offer me more "free" training. IF YOU ARE ON THE FENCE OR ARE WANTING TO TRY SOMETHING NEW DO NOT USE THIS PROGRAM. They do not care about the company they care about their numbers. You are not a person to them you are just a contract. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The only item of value with this program would be the financial reporting. This is a program that the customer has to work for, it does not work for the customer. My implementation rep was the only person who actually seems to care and did try very hard to make this work for us. #### Cons 1. Customer support - if you have an issue, expect 2-3 days if not weeks for a reply, good luck if it is an issue impacting your operations, you will be dead in the water. Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside. 2. The field app is limited, does not allow for easy use between devices, information does not get saved or stored and is constantly being lost. You also cannot search for customers on the app. It is very limited for functionality, service and quoting is all that can be accessed. The time clocking also does not allow for after hours service calls to be logged and documented correctly. 3. The "block" scheduling is complicated and does not work well for service jobs that need to move between technicians. 4. Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions. 5. ON BOARDING COST - you pay for basic training of the program, which they have hundreds of online videos that would do the same thing - THEY DO NOT LIFT A FINGER IN BRINING YOUR DATA OVER YOU DO EVERYTHING. When I was initially starting I TRIPPLE CONFIRMED the onboarding fee was to help bring over our old data from Service Fusions, jobs/invoices/cost etc. I was told yes they bring it all over to make us whole - this is not true. You get a template to bring your materials in and customers over BUT you do this all yourself. ALSO, I was told the forms to be able to attached to jobs and fill out were not extras, apparently its a separate app and fee entirely. SALES - The sales individual I worked with sold me lies, I was incredibly clear on what I needed and was requiring from our next software. I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker. GUARANTEE - This company does not have a 30-90 day money back guarantee for a non-functioning program. I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new role out YET, I cannot get help on getting a refund for a program I was very eager to use, but has turned out to be doing more harm to the business than good. I have done everything to make this work for us and just wanted a conversation regarding a refund and what my options are since the program really is not working for us. The lack of follow up and support from "upper management" on a so called "important and escalated" issue is disheartening. --- ### Monopolistic and extortionate behaviour - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros That it was founded in Brisbane and was once local QLD company. Unfortunately the Pro was flexibility of users (adding or subtracting licences to suit the staff fluctuations of business) but they are removing this option with minimum users and lock-in contracts. #### Cons Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity. The alternative option is the threat of a ‘12% (subject to change)’ per annum increase. Extortionate approach. Bought out key competitor AroFlo and now playing this monopolistic card. SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards --- ### simpro 2025 - Overall rating: 5/5 - Reviewer: Cory R. - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: a free trial · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros powerful features for scheduling, inventory, and project management, though users note a steep learning curve, sometimes clunky UI, and challenges with complex custom reporting or specific regional setups. #### Cons issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend. --- ### Simpro not for me - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The program was not as user friendly and we struggled to get stuff done #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You could schedule your different teams and track their time #### Cons There is just to much going on and did not suite our business, they are to expensive #### Vendor response Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad to hear that you found value in the scheduling and time-tracking features. We understand that every business has unique needs, and it's important to find a solution that aligns well with your specific requirements. We strive to offer a comprehensive platform, and we recognize that this can sometimes feel overwhelming. Your insights are important to us, and we continually work to enhance the user experience and provide better value. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out. We’re here to help and support you in any way we can. Best regards Louise Replied April 2025 --- ### This system works perfect for our business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers. 2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress. 3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs. #### Cons We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision. #### Vendor response Hi Wesley, Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team. Best, Team simPRO Replied September 2019 --- ### Powerful product but needs to listen to the consumers and bulk up - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Catalogue imports, Pre builds and Cost Centres #### Cons Better task management, able to have more users involved and collaborate via task management, improved project planning, Mobile app for field workers way too clunky, an enterprise level mobile app.Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness. We have other apps being able to have attachements against certain elements and reviewing said elements much quicker on both ends. Its still very backwards download/upload functions. --- ### SimPRO for commercial HVAC - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze. #### Cons Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this. On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware. #### Vendor response Hi Gerald, Thank you for your feedback. We're glad to hear that it has been easy for you to use simPRO for your business. In regards to your technical issues, our US-based Customer Success team is happy to work with you to provide a solution. Please reach out to customersuccess.us@simpro.co. Best, Team simPRO Replied May 2020 ---