--- title: "Simpro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Simpro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Simpro is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/simpro-enterprise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) / Simpro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/alternatives/) # Simpro User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 151 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.7/5 - Value for money: 3.7/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 72 reviews (48%) - 4 stars: 40 reviews (26%) - 3 stars: 12 reviews (8%) - 2 stars: 8 reviews (5%) - 1 star: 19 reviews (13%) ### Most mentioned pros - It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. - The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. - Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. ### Most mentioned cons - Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! - It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. - they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. ## Simpro customer reviews Showing reviews 1-25 of 151 (page 1). ### Simpro Review - Overall rating: 5/5 - Reviewer: Joe H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Simpro has been very positive. It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks. Overall, it’s a reliable system that adds real value to managing jobs, teams, and business performance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very intuitive, making it easy to onboard new team members without extensive training. Job scheduling and dispatching are extremely efficient and it’s simple to assign work, track progress, and update jobs in real time. The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors. Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance. The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. Inventory management is well organised and helps keep track of stock levels accurately. Customer support is responsive and helpful when issues do come up. The system is very scalable, so it works just as well for growing businesses as it does for larger teams. #### Cons The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. Some workflows require multiple steps, which can slow things down for straightforward tasks. Occasional lag and the odd system crash can be frustrating, particularly when working on larger jobs or detailed quotes. --- ### Robust and comprehensive job management tool with a steep learning curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the software has been highly positive despite a steep learning curve. It has completely streamlined how we manage our jobs, inventory, and field staff. The software is incredibly robust and capable, which makes it ideal for businesses that need to track comprehensive job costing. While it does feel overly complex and click heavy at times, the massive boost to our back office organization makes it well worth implementing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single source of truth. The depth of the project management features and job costing tools makes it incredibly easy to track real time profits and expenses on larger projects. Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. #### Cons The system layout can feel quite clunky and rigid when you are first learning how to navigate it. It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders. The mobile app can also be a bit delicate after updates, occasionally lagging or requiring a full reinstall to get field notes to sync properly up to the main office dashboard. --- ### Simpro Update After 1 Year - Overall rating: 5/5 - Reviewer: Harry K. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really impressed - personally I can't see any other way of working for the foreseeable. I would recommend it to any business in a similar trade, as long as they are able to put the work in for implementation & ongoing dev. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simpro has proven itself to be a reliable CRM system for our business. It is flexible and customisable to suit our ever-changing business workflows and now we've been going for a while we find it very easy to use. #### Cons Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app. #### Reasons for choosing Simpro The reason was mainly due to pricing & specific business needs. --- ### More than 10 years as a customer—high costs and disappointing support - Overall rating: 1/5 - Reviewer: Alex K. - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We have used Simpro for more than 10 years and currently pay more than $250 per user licence per month. Unfortunately, our experience with customer support has repeatedly fallen well short of what we expect from a platform at this price. A recent forms and proposal-formatting issue demonstrates our frustration. We first reported it on 15 July 2026, and it was escalated to [sensitive content hidden] on 24 July, who acknowledged the problem. We followed up on 2 and 4 September, including an example showing the faults in our forms. On 7 September, we were advised that a fix was awaiting quality assurance approval. We emailed again on 21 September requesting a resolution timeframe. As of 7 October, that email remains unanswered and the issue continues to affect our ability to provide professionally formatted proposals to clients. Meanwhile, we have received two sales calls promoting payment-system add-ons and have been advised of a 15% increase in our monthly subscription fee. This has been particularly frustrating while an acknowledged problem affecting our business remains unresolved. We are now making progress towards moving away from Simpro. After more than a decade, our decision reflects the ongoing gap between the subscription cost and the practical support we receive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We are making progress towards moving away from Simpro. Given our experience, the day we complete that transition will be very satisfying. #### Cons The high ongoing cost and lack of meaningful customer support are our main concerns. At $250 per user licence per month, we expect timely responses and practical assistance when something goes wrong. Instead, requests for help have repeatedly resulted in referrals to external affiliates offering additional paid training, generally requiring a half-day booking. In our experience, direct assistance with form customisation and practical problem-solving has been very limited. Our current formatting issue has remained unresolved for almost three months, despite repeated contact and acknowledgement from Simpro. The lack of follow-through, unanswered requests for a timeframe and continued sales contact have left us with little confidence in the support provided. --- ### Stay well away - Overall rating: 1/5 - Reviewer: Ben W. - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Simpro was extremely disappointing. It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. The customer support was poor, and getting meaningful assistance when we needed it was difficult. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. When we asked to end our contract early because the system wasn't meeting our needs, we were simply told that we had to pay out the remainder of the contract. We felt our concerns were dismissed rather than addressed, which made an already frustrating experience even more disappointing. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. We also found ourselves locked into a contract for a system that didn't meet the expectations set during the sales process, which only added to the frustration. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There was honestly nothing I liked about Simpro. The best part of the entire experience was when our binding contract finally ended and we were able to leave. That was the only positive outcome. Based on our experience, I wouldn't recommend Simpro to others. #### Cons What I liked least about Simpro was the complete lack of support and communication. Whenever we needed help, it was difficult to get clear answers or meaningful assistance. The training materials and videos were poor, and the trainers didn't appear to have the practical knowledge needed to answer real-world questions. We found the system clunky, difficult to use, and not what we were led to expect. Based on our experience, I would not recommend Simpro to anyone looking for a reliable business management system. #### Reasons for switching to Simpro We made the switch because we were looking for a system that offered better business management, improved tracking, and more efficient workflows. We needed software that would help us run our business more effectively and provide greater visibility across our operations. --- ### AVOID at all costs!! - Overall rating: 1/5 - Reviewer: Braden B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Their sales pitch. They came to me to do the set up. They are great marketers of their own branding... #### Cons Almost every aspect. The software is really only suitable for large, multisite businesses who have the budget to spend on the software and the staff to manage it. #### Reasons for choosing Simpro Believed the sales pitch, if were to work as it should I would have needed to spent less time on admin #### Reasons for switching to Simpro Looking for a more complete software, was sold on great promises. --- ### Avoid at all cost! - Overall rating: 1/5 - Reviewer: Edward E. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered After 2 years we are ready to quit! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95! We regularly loose work, I had to enter my notes THREE times recently! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software #### Cons Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed #### Reasons for choosing Simpro Working offline was a large consideration but it's no longer possible --- ### Operations Manager - Overall rating: 1/5 - Reviewer: Jazmine K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience was both frustrating and time consuming. We were sold a software program that was both not a good fit for our industry and overly complicated. We tried and tried to find solutions, but nothing worked. We requested our money back since they made the mistake in overselling it and also not really paying attention to our company needs, but no one response. They took $2300 from us and delivered nothing. The company has the worst customer service and support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I thought the training was okay. [sensitive content hidden] our training knew how to explain and answer questions the best he could. #### Cons The representative that sold us the problem, missed very important aspects of our company. Aspects that later on showed up during the training, and that no one knew or cared to handle. The software was not a good fit for our industry. #### Reasons for choosing Simpro Yes, we did because we thought it was better based on our three meeting with the salesperson. --- ### Disappointing and wasted money - HORRIBLE SUPPORT - Overall rating: 2/5 - Reviewer: Delaney H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I would not recommend Simpro to a single individual I know at this point. The run around and lack of care to resolve issues, or even address them, is astounding. I was told I would have someone from operations reach out to me by end of day (I have been trying to get help for a week), to only receive an email the following day it would be the end of the following week. Management needs to discuss how to handle the situation, not once has someone called me other than to offer me more "free" training. IF YOU ARE ON THE FENCE OR ARE WANTING TO TRY SOMETHING NEW DO NOT USE THIS PROGRAM. They do not care about the company they care about their numbers. You are not a person to them you are just a contract. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The only item of value with this program would be the financial reporting. This is a program that the customer has to work for, it does not work for the customer. My implementation rep was the only person who actually seems to care and did try very hard to make this work for us. #### Cons 1. Customer support - if you have an issue, expect 2-3 days if not weeks for a reply, good luck if it is an issue impacting your operations, you will be dead in the water. Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside. 2. The field app is limited, does not allow for easy use between devices, information does not get saved or stored and is constantly being lost. You also cannot search for customers on the app. It is very limited for functionality, service and quoting is all that can be accessed. The time clocking also does not allow for after hours service calls to be logged and documented correctly. 3. The "block" scheduling is complicated and does not work well for service jobs that need to move between technicians. 4. Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions. 5. ON BOARDING COST - you pay for basic training of the program, which they have hundreds of online videos that would do the same thing - THEY DO NOT LIFT A FINGER IN BRINING YOUR DATA OVER YOU DO EVERYTHING. When I was initially starting I TRIPPLE CONFIRMED the onboarding fee was to help bring over our old data from Service Fusions, jobs/invoices/cost etc. I was told yes they bring it all over to make us whole - this is not true. You get a template to bring your materials in and customers over BUT you do this all yourself. ALSO, I was told the forms to be able to attached to jobs and fill out were not extras, apparently its a separate app and fee entirely. SALES - The sales individual I worked with sold me lies, I was incredibly clear on what I needed and was requiring from our next software. I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker. GUARANTEE - This company does not have a 30-90 day money back guarantee for a non-functioning program. I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new role out YET, I cannot get help on getting a refund for a program I was very eager to use, but has turned out to be doing more harm to the business than good. I have done everything to make this work for us and just wanted a conversation regarding a refund and what my options are since the program really is not working for us. The lack of follow up and support from "upper management" on a so called "important and escalated" issue is disheartening. #### Reasons for choosing Simpro The SALES representative promised items and assurances regarding the program that we were interested in having, WHICH ended up not being true. #### Reasons for switching to Simpro We were wanting a stronger financial reporting program, AIA and progress billing tracking/capabilities, and a stronger more user friendly field app. --- ### Monopolistic and extortionate behaviour - Overall rating: 1/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros That it was founded in Brisbane and was once local QLD company. Unfortunately the Pro was flexibility of users (adding or subtracting licences to suit the staff fluctuations of business) but they are removing this option with minimum users and lock-in contracts. #### Cons Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity. The alternative option is the threat of a ‘12% (subject to change)’ per annum increase. Extortionate approach. Bought out key competitor AroFlo and now playing this monopolistic card. SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards --- ### simpro 2025 - Overall rating: 5/5 - Reviewer: cory r. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros powerful features for scheduling, inventory, and project management, though users note a steep learning curve, sometimes clunky UI, and challenges with complex custom reporting or specific regional setups. #### Cons issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend. --- ### Simpro not for me - Overall rating: 3/5 - Reviewer: Renico d. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The program was not as user friendly and we struggled to get stuff done #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You could schedule your different teams and track their time #### Cons There is just to much going on and did not suite our business, they are to expensive #### Vendor response Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad to hear that you found value in the scheduling and time-tracking features. We understand that every business has unique needs, and it's important to find a solution that aligns well with your specific requirements. We strive to offer a comprehensive platform, and we recognize that this can sometimes feel overwhelming. Your insights are important to us, and we continually work to enhance the user experience and provide better value. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out. We’re here to help and support you in any way we can. Best regards Louise Replied April 2025 --- ### This system works perfect for our business - Overall rating: 5/5 - Reviewer: Wesley B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers. 2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress. 3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs. #### Cons We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision. #### Reasons for choosing Simpro simPRO was able to organize data exactly how we needed it to be done to suit our business. When booking demos with other products the account managers seemed to focus way too much time on what they thought would be interesting to me rather than discovering what I needed exactly. Rep did an awesome job of identifying exactly what I needed to see to make my decision, he focused his time to show me how this could work for what I needed the software to be. With his help I knew that I was making the right decision on the software that I was purchasing. Implementation isn't easy and we still have a few minor challenges but overall I am thrilled that we were able to decide on simPRO. #### Vendor response Hi Wesley, Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team. Best, Team simPRO Replied September 2019 --- ### Powerful product but needs to listen to the consumers and bulk up - Overall rating: 5/5 - Reviewer: John N. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Catalogue imports, Pre builds and Cost Centres #### Cons Better task management, able to have more users involved and collaborate via task management, improved project planning, Mobile app for field workers way too clunky, an enterprise level mobile app.Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness. We have other apps being able to have attachements against certain elements and reviewing said elements much quicker on both ends. Its still very backwards download/upload functions. --- ### Game Changing Product - Overall rating: 4/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a very positive experience, particularly with the level of support provided by the customer support staff at simPRO. Since using the software we have dramatically reduced the use of hard copy paperwork, saving our staff members lots of time which can now be used productively on other areas of the business. Overall it has significantly impacted our business processes and enabled us to develop and grow as a company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members. #### Cons A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products. #### Vendor response Hi there Andrew, thank you so much for your kind words! It is this kind of feedback that inspires our team to constantly improve and support businesses like yours. Looking forward to our continual partnership! Replied March 2022 --- ### SimPRO for commercial HVAC - Overall rating: 3/5 - Reviewer: Gerald S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze. #### Cons Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this. On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware. #### Reasons for switching to Simpro Wanted a cloud based software #### Vendor response Hi Gerald, Thank you for your feedback. We're glad to hear that it has been easy for you to use simPRO for your business. In regards to your technical issues, our US-based Customer Success team is happy to work with you to provide a solution. Please reach out to customersuccess.us@simpro.co. Best, Team simPRO Replied May 2020 --- ### Plumbing Review - Overall rating: 3/5 - Reviewer: Ross V. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The things I like most about this software are the prebuilds - we need to work harder on merging suppliers and part numbers to ensure we get the most out of this program #### Cons Merging plumbing supplier parts is a nightmare and also no easy way to do so. #### Vendor response Hi there Ross, thank you so much for this feedback. Your input is very important to us, and we appreciate the insight you have expressed. Please reach out to your local support team with any technical concerns or inquiries. They are always more than happy to assist! Replied March 2022 --- ### Think Twice - Overall rating: 2/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients. They don't listen to our needs or concerns but inform us we need more training #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome #### Cons Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work #### Reasons for choosing Simpro functionality of the software that is until we need to start managing our business #### Reasons for switching to Simpro Mobile application #### Vendor response Hi John, Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at customersuccess@simpro.us if you would like to discuss this further. Replied November 2019 --- ### One of the best decisions in the last 7 years - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A seamless and well supported transition and every interaction with simpro was a win for us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simpro completely changed our business. Everything is now totally trackable and transparent Our errors have reduced dramatically #### Cons It’s all good, that is, there is nothing that we can find fault with that causes us any issues #### Reasons for switching to Simpro Outdated and unsuitable #### Vendor response Hi there Steve, we cannot thank you enough for your kind words! Hearing that simPRO was able to change your business is nothing short of inspiring to our team. We are so grateful to be apart of your business journey, and look forward to continuing to support you. Thank you again! Replied March 2022 --- ### Fantastic, business has been able to grow with zero additional admin cost. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user-friendly and very easy to navigate. They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile. #### Cons The schedule needs work. #### Vendor response Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO Replied May 2018 --- ### Long term simPRO user - Overall rating: 5/5 - Reviewer: Graeme W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. On the whole good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Job management and the system is relatively intuitive and easy to learn #### Cons System strong on job costing & management - could be improved to further support high volume recurring job service businesses #### Vendor response Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth! Replied March 2022 --- ### Good Job management software - poor mobile software - Overall rating: 3/5 - Reviewer: Shane B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost. #### Cons The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days. The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component. --- ### Full, end-to-end management of the customer lifecyle - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier. #### Cons Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts. #### Vendor response Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth! Replied March 2022 --- ### Terrible System - Overall rating: 1/5 - Reviewer: Dean W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it #### Cons Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff --- ### Love it! - Overall rating: 5/5 - Reviewer: Alana S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent for logistical dispatch! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I adore the ease of job creation, scheduling and tracking! #### Cons I would love to be able to schedule a job right from the schedule. #### Reasons for choosing Simpro I was not involved in this decision, it was chosen before my hire date. ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/reviews/?page=2) --- Simpro Reviews, Pros and Cons - 2026 Software Advice