--- title: "Smart Service Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smart Service. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smart Service is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/smart-service-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Service Dispatch Software](https://www.softwareadvice.com/crm/service-dispatch-comparison/) / [Smart Service](https://www.softwareadvice.com/field-service/smart-service-profile/) / Smart Service Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/smart-service-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/smart-service-profile/alternatives/) # Smart Service User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 269 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 138 reviews (51%) - 4 stars: 97 reviews (36%) - 3 stars: 20 reviews (7%) - 2 stars: 6 reviews (2%) - 1 star: 8 reviews (3%) ### Most mentioned pros - Optimizes service schedules and reduces travel time, increasing efficiency and cost savings. - The tech support is excellent as well - I love that we are almost paperless with this software. ### Most mentioned cons - Expensive, they changed the contract on us after paying 5K+ for mobile user accounts wit the promise not to pay monthly, they decided to start charging monthly fee - The only problem I had was when I migrated to a new server. - Incomplete service history records. ## Smart Service customer reviews Showing reviews 1-25 of 269 (page 1). ### There is no service without smart service! - Overall rating: 4/5 - Reviewer: Christain H. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to double our workload and productivity resulting in bigger commissions for our techs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The installation team is amazing they answered every question we had and even made a recorded video for our future team members that would be using this software. #### Cons At first it was tough to get our techs to use this digital software over the old log books and notes being entered to system by the boss, but within a week the techs were realizing the increase in productivity and by the end of the quarter saw the payout in commissions. --- ### Smart Service for Pest Control - Overall rating: 4/5 - Reviewer: Nate N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a long and arduous process learning to work with the software and customize it to fit our needs. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers. #### Cons Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data. #### Reasons for choosing Smart Service Software is made and built to mesh with Quickbooks (Intuit product). #### Reasons for switching to Smart Service We needed a software that fit commercial service processes like equipment scanning and trending reports. Bookkeeper insisted that software needed to interact with Quickbooks. --- ### Long time user - Overall rating: 4/5 - Reviewer: Bridgett C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it’s mobile friendly and integrates well with QuickBooks. #### Cons Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time. Main platform freezes often. --- ### Use of Smart Service - Overall rating: 5/5 - Reviewer: Lori G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of scheduling and looking up our Clients. #### Cons Sometimes it can be slower then usual to find a Customer. #### Reasons for switching to Smart Service At the time it had limits with the ease of scheduling. Smart Service has many option of functionality. --- ### Smart Service Makes Service Dispatch Easy - Overall rating: 5/5 - Reviewer: Catherine D. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smart service has been a pleasure to deal with and they have great tech support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we are almost paperless with this software. This has made everything at the click of your mouse. #### Cons I can not think of anything bad tp say about this software #### Reasons for switching to Smart Service Fire line was so slow --- ### HORIBLE STAY AWAY YOU SHOULD BE CRAZY TO PAY $10K+ for Web1 software in the age of AI - Overall rating: 1/5 - Reviewer: PAVEL S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Disappointment and frustration EVERY SINGLE DAY #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros horrible overall HORRIBLE HORRIBLE STAY AWAY #### Cons Expensive, they changed the contract on us after paying 5K+ for mobile user accounts wit the promise not to pay monthly, they decided to start charging monthly fee #### Reasons for switching to Smart Service xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --- ### Smart Service has been a God send to my company. We are now also "almost" paper free. - Overall rating: 5/5 - Reviewer: Albert D. F. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficiency - Efficiency - efficiency. And did I mention efficiency??? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later. #### Cons Not being able to track individual extinguishers by date and have them update to when service is needed. --- ### Great field mgmt software for Quickbooks users - Overall rating: 4/5 - Reviewer: Josh Bernthold, S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The design is amazing and the integration works seamlessly with Quickbooks. The direct customer support is great but is an additional cost that I feel is a must-have for general support or when you get in a jam. #### Cons There are not too many cons with this software. The constant updating and making the software more versatile for the user would be the only negative point I could come across only because with any software update there is a chance for bugs. The fact the company is always doing it in response to making the software run better and adding feature requests from actual customers balances it out I feel. --- ### I really like Smart Service - Overall rating: 5/5 - Reviewer: Kendall U. - Verified reviewer: Yes - Industry: Consumer Services - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes. #### Cons The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out. --- ### Great Product & Service - Overall rating: 5/5 - Reviewer: Samuel F. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration with quick books avoids the double entry which saves me a lot of time. Customer service is always willing to help, they will help you get the reports you need much quicker than you can do it your self. #### Cons It can get a little bit slow when syncing but other than that I have no complains. Very useful software. --- ### Great product - Overall rating: 4/5 - Reviewer: Eron A. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Smart Service has been very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Smart Service used with iFleet has allowed me to streamline customer management, scheduling, and estimating repairs. #### Cons As you may expect there's a bit of a learning curve and multi-day jobs don't work well. --- ### My Service Depot is not a company that stands by its word, they tell you one thing and do another - Overall rating: 2/5 - Reviewer: Christopher L. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience about what not to buy #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros job entry is ok. The ability to drop & drag jobs between technicians is nice. Ifleet program worked ok #### Cons When we purchased this software I purchased the dispatching add on called Ifleet for my field technicians. I was told and I quote "Ifleet purchase option _ iphone/ipad smart service add-on with no set up fees or ongoing monthly charges for service or support. That is off of my sales contract. They have turned off my Ifleet because I haven't paid my support fees. My agreement states there are no fees for support but somehow I owe them money, supposedly. Don't believe anything they say as they are just trying to get your money. I also have issues with the program itself as you need to be able to write computer code to get any kind of reports from the software, the reporting feature is difficult to use. Its interface with QuickBooks is not great which makes tracking receivables and sales difficult. Overall I am very disappointed with this software and I would not recommend purchasing it. --- ### Great program, excellent customer service - Overall rating: 5/5 - Reviewer: Melissa T. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Linking it to our accounting program allows us to not have to log in customer information twice. Our old program we had to create a customer in the pest control program and then use that information to create them again in our accounting program. I like that we can post the work order and it automatically shows up in our QuickBooks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy it is to navigate through the work orders and customers. I like that you can post multiple invoices at one time if needed, or even skip multiple invoices at one time, simply by checking a box and then posting the first. I like that it connects so easily with our QuickBooks program. #### Cons I wish it would automatically reset a customer's price information for the following month. We have to change the amount of rooms serviced each month in various hotels. Our previous program would set the amount of rooms back to the base amount of rooms, but this program leaves it at the amount you post each month, so the following month it will show the amount of rooms and price from the previous month. Sometimes our customers get confused. --- ### Outstanding Software with Outstanding Customer Support - Overall rating: 5/5 - Reviewer: Lorianne E. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smart Service is a reliable software that allows us to ease into our day and our driver's day. They know ahead of time what their schedule will be for the week. It allows me to spend more time with my customers. It makes scheduling a snap. Our invoicing goes out immediately, where before it went out a few days to a week later. Thus, we are getting paid faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside. #### Cons The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers. #### Reasons for choosing Smart Service I had looked into and sampled a few dispatching software programs. After 2 years of research, Smart Service was certainly my choice -- and I made a great decision. --- ### Great dispatching program for smaller service company's. - Overall rating: 5/5 - Reviewer: Lisa S. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We purchased the software over a year ago. The product only functions with Quick Books. As we grew the software presented some challenges for us. If you have multiple locations and Jobs under one customer the software slows way down when working/scheduling anything to do with that larger customer. We experienced a lot of errors when adding new jobs/or locations. The help desk worked hard to fix the issues, and for the most part they did. It still very slow when working in our largest customer. For dispatching is it great - the I fleet portion is user friendly for the guys in the field. The finished forms are not great I would like the option to create your own without an extra charge or edit the ones they have. Yes we are happy with the product, but there are some glitches that need to be addressed. 1. Notifying customers when updates are available - via email with needed password. 2. Forms - ability to edit them. 3. size restricting issues. 4. use without QuickBooks for scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The integration with QuickBooks - Eliminates double entry. #### Cons The inability to handle larger customers - ability to see previous work within those customers is not functional. Forms created in the program are not very good --- ### Reliable Product - Overall rating: 4/5 - Reviewer: angela f. - Verified reviewer: Yes - Industry: Public Safety - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the product is solid and the Support team is extremely helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The scheduling feature works well. Many positive features, photo capturing, signatures, notes. I enjoy the monthly webinars that provide/reap new and old features of the product. #### Cons The downside of this product is the notes stay with the recurring job from year to year unless you create a new recurring job. This is time consuming and causes errors if the new job is not scheduled as recurring. A great feature would be for notes to automatically be archived when the next schedule occurs. --- ### As with anything there are pros and cons, but the pros out weigh the cons by far. - Overall rating: 4/5 - Reviewer: Melinda A. - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. That it links to QuickBooks is a big plus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed. Especially if we are waiting to do a repair at a later date and need to know which part is needed when we return. #### Cons I wish in the instruction section you could use bold and highlights when you want to make sure something stands out. I would like to be able to schedule a repeating phone call, for example, We have customers that we have repeating jobs every month but need to call the day before to remind them to put up animals or leave a gate unlocked. I would like for the reverse route the schedule when needed. --- ### Do not purchase this software! - Overall rating: 3/5 - Reviewer: Carly S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Money grabbers! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros This software had the functions that I wanted. #### Cons If you need technical assistance after the second or third year, you have to pay for each year previous to be able to even ask a question! I needed a question answered after the third year and they are trying to charge me over $1600 before even knowing what my question is! I have spoken to several other scheduling software companies and they are appalled by this tactic! --- ### Smart Service Review by Wood Dale, IL User - Overall rating: 4/5 - Reviewer: Darlene S. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Our chimney sweep and repair business has been using this software for almost 10 years and it has helped us tremendously to track so many jobs, customers, estimates and prospects. I have not seen any other software on the market with as many bells and whistles as Smart Service. It seems they've just about thought of every possible use and need in mind as they continue to take feedback and utilize in regular development updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software are the easy to understand interface screens and help available to make entry and maintenance a breeze. #### Cons I'm still learning the software, but so far I have not been able to see a way to change mass records with an import feature. --- ### Worked very well for dispatching HVAC/Plumbing/Electrical Service - Overall rating: 5/5 - Reviewer: Jessica L. - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ability to dispatch efficiently. Ability to invoice easily without keeping track of paperwork. Everything was easily traceable. Very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of entering customers and service calls. Integrated live with QuickBooks. Easy to attach pictures and documents to service calls. Easy to run reports for department or service technician. Easy for technicians to complete work order/collect payment at the time of service call. #### Cons Tech support is great, but usually had to call and wait for a return call. Sometimes in the service industry those few minutes/hours can cost a lot of money. --- ### The process to move one of our data base to another QB company went well. - Overall rating: 4/5 - Reviewer: Chris C. - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The service scheduling with ifleet for our technicians. It gives the tech an overview of his work for the day. The completion of their work the next morning is also a great and straightforward process into QB. #### Cons The only con was when going through the migration to another data base with several calls I talked to more than one tech. As all are versed in their knowledge of the product they do have different approaches. I would recommend when something like a migration takes place the same tech is available through the entire thing. --- ### Smart Service Review - Overall rating: 5/5 - Reviewer: bobbi a. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A big software change is always so challenging. But converting to Smart Service was pretty smooth. They work really hard to bring over all info into the program. Even when we recently took over another company and had to bring in their customer base, it went very smooth. The dispatch board is very good. And especially what we like is the reports that can be modified, and if you need a special report they will make it for you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting #### Cons The notes in the calls changed to being most recent first so the techs have to goto the bottom and read from there, instead of top down and adding to the bottom of the notes. --- ### Mobile to office efficiency!! - Overall rating: 5/5 - Reviewer: Bridgett C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can see in real time what's going on in the field with my techs. I also like it ability to seamlessly sync with Quickbooks to avoid double entry. #### Cons Wish it had a feature to mass text clients to remind them of their service scheduled. It also runs slow and lags quite often. --- ### Easy to use. - Overall rating: 5/5 - Reviewer: Hannah V. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered GSI has been using Smart Service since 2011. Within the last four years we have started to maximize the different options within the program. Smart Service is so easy to use and the customer service team is very knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GSI loves how easy the program is to use and the customer service department. Whenever we have a problem the customer service representative fixes it as quickly as possible. #### Cons Overall Smart Service is a great program my biggest complaint would have to be charging for add-on programs. --- ### Smart Service in today's busy world - Overall rating: 5/5 - Reviewer: Todd S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smart Service listens to their customers and updates the software accordingly. Tech support is easy to work with and are very knowledgeable about their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to work with, easily adjustable to what I want to see, the new copy function is a huge time saver. iFleet is a tremendous aid for increasing productivity and reducing the amount of paperwork with our service techs. #### Cons The wait time when it's communicating with QB. I get "not responding" and it slows me down. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/smart-service-profile/reviews/?page=2) --- Smart Service Reviews, Pros and Cons - 2026 Software Advice