Swept Software

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About Swept

Swept is a field service software designed specifically for the janitorial and commercial cleaning industry. Swept's easy-to-use, intuitive features include time tracking, scheduling, inspection, messaging, problem reporting, credit card payments, and more. Swept is focused on helping cleaning companies retain their cleaners & clients by streamlining communication between managers & employees, and give them a competitive advantage. ...
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Swept User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 76 reviews

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Great Startup

Jennifer

Verified reviewer

Company size: 11-50 employees

Industry: Environmental Services

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Unmatched value for cost

Swept has been able to solve scheduling, account management, employee management, real-time communication with both employee and client messaging, inspection reporting, and many other features, it has certainly set the benchmark for me and my operations management systems.

Pros

I like the robust features of this software coupled with great ease of use.

Cons

occasional delay in real-time features that create a false notification alert

Nick

Company size: 2-10 employees

Industry: Facilities Services

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2020

Swept rocks

It’s a very useful tool to our company. Swept as a company is a delight to work with.

Pros

I like the time tracking and messaging functions as well as the instructions section.

Cons

When you type messages you can’t see what you were typing if it is a long message. Makes messaging a little more difficult. I really really wish you guys could add checklists.

Reasons for choosing Swept

Swept had more options tailored to the cleaning industry. Swept also can help our customers communicate which is great.

Response from Swept

Thanks for taking the time to share your feedback Nick! I'm sharing your feedback with our product team and adding your feature request for checklists.

Replied June 2020

Brian

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

November 2021

Unhappy Customer!

Unhappy. Feel over charged for things that don’t work properly. Nobody seems willing to make it right or make me feel good about staying with swept. I’m looking for a new software as I type this.

Pros

Inspections. That’s it. I like nothing else at all about this app as nothing wants to work consistently.

Cons

Where do I start?? Clocking in and out doesn’t work consistently, supply orders doesn’t work consistently, app closes on you in the middle of using it, there’s no automatic clock out feature if staff forget to clock out. The list goes on….

Reasons for choosing Swept

More user friendly and at first there was less bugs/issues. Now I’m having far more issues with swept than any other software I’ve tested. I’m currently looking for a new software as I don’t feel like I’m getting my monies worth not getting taking care of by the swept team.

Reasons for switching to Swept

More user friendly.

Response from Swept

Hi Brian. Thanks for your feedback. We want every owner in this industry to experience the growth we know is possible (and we see with so many of our customers), so if we missed the mark for you, we'd love to learn more. Please reach out to support@sweptworks.com with the specific challenges you are having, so we can look into this for you.

Replied December 2021

Timmy

Company size: 11-50 employees

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Swept is Awesome

We are saving a bunch of time using swept and we are very organized. We are able to grow by using swept.

Pros

It is very easy to use and it is organized.

Cons

It is little slow sometimes and it takes time to load.

Reasons for choosing Swept

It was much easier to use.

Response from Swept

Hi Timmy. Thanks for the review! It's great to hear Swept is helping you save time. We love reading these reviews and I know the team will be delighted with your feedback.

Replied December 2021

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