About Swept

Swept is a field service software designed specifically for the janitorial and commercial cleaning industry. Swept's easy-to-use, intuitive features include time tracking, scheduling, inspection, messaging, problem reporting, credit card payments, and more. Swept is focused on helping cleaning companies retain their cleaners & clients by streamlining communication between managers & employees, and give them a competitive advantage.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

57 Reviews of Swept

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(21)

21

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 57 results

May 2019

Jennifer from ACS Facility Services

Verified Reviewer

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Unmatched value for cost

Swept has been able to solve scheduling, account management, employee management, real-time communication with both employee and client messaging, inspection reporting, and many other features, it has certainly set the benchmark for me and my operations management systems.

Pros

I like the robust features of this software coupled with great ease of use.

Cons

occasional delay in real-time features that create a false notification alert

June 2020

Nick from Pioneer Commercial Cleaning

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Swept rocks

It’s a very useful tool to our company. Swept as a company is a delight to work with.

Pros

I like the time tracking and messaging functions as well as the instructions section.

Cons

When you type messages you can’t see what you were typing if it is a long message. Makes messaging a little more difficult. I really really wish you guys could add checklists.

Reasons for Choosing Swept

Swept had more options tailored to the cleaning industry. Swept also can help our customers communicate which is great.

Response from Swept

Replied June 2020

Thanks for taking the time to share your feedback Nick! I'm sharing your feedback with our product team and adding your feature request for checklists.

June 2020

Jason from Premier Janitorial Services

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

June 2020

Company has lost touch with it's customers

When we started with them 4 years ago was great but has declined and rapidly over the last year or so. Don't follow up when they say they will and still have an issue with the app.

Pros

Ease of use for the end user. Very basic app.

Cons

Don't follow up with customers. Focus is not on adding features for customers but adding features to generate more revenue for the company.

Reasons for Choosing Swept

Am going to be transitioning to another app shortly, would not recommend this app. I am in a Mastermind group with several other cleaning company owners and several have already left Swept and the rest will be soon.

Response from Swept

Replied June 2020

Thanks for taking the time to share your feedback. You are a valued member of our community. We hope to hear back from you, we've reached out to connect directly with you.

June 2020

Sara from Cloute, Inc.

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

User friendly

Swept has been affordable and offered time clock solutions as well as inspection reports. Customer service is excellent. Lots of help tools available online as well.

Pros

Super easy for staff to clock in/out. Great features to be able to message staff assigned to locations. Time sheets available to staff are very helpful. Security info attached to locations is an ideal tool. The ability to change the language is nice for messaging.

Cons

Messaging features should be expanded to be able to message individual staff or groups instead of having to use a location. Shifts should be able to be designed without having a start time and end. Notifications of staff not clocking in by a certain time at the end of each day should be a function. More reports options would be ideal. Would be nice to be able to alter job locations in the cleanings reports.

Reasons for Choosing Swept

Price and ease of use.

June 2020

Donis from Merit Building Solutions

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

User for over one year

The best thing about the app is about the instant communication you can have with your staff and clients. It helps to make sure that there are not any misunderstandings.

Pros

The best feature for me is the inspection reports. Being able to send reports to customers and staff member at the same time is a time saver. I wasn't expecting for my clients to use the messaging feature, but they actually love the fast responses.

Cons

Everything works as it supposed to, but sometimes app will crash. I think that has to do more with not keeping my phone updated.

Reasons for Choosing Swept

The pricing was right for us.

Response from Swept

Replied June 2020

Donis, thanks for your kind words, its great to hear your clients are using the messaging feature.