Overall I love this platform and it was a stress-free learning curve for our employees.

It is very user friendly, our employees like using it, and it is great for communicating with customers.

I would like to have more storage options under the employees such as being able to store their photo or emergency contact information.

I like this product a lot. Makes my job easier to supervise our employees

This app allows us to perform inspections at client sites, inform cleaners of expectations we and the clients have and to let the clients know if there are issues or maintenance requests needed,

The new app has it's issues where typing notes causes the inspection results to drop behind the keyboard as you are typing which Swept Support, once informed worked to start finding a fix immediately. Customer support has been very receptive to feedback. Also it sometimes takes a while to load a page.

We like the Swept as a concept. Hard to consider switching based on the number of clients who use Swept. I need more Issue Management tools to assist with retaining clients and team members. Swept does not listen to the end user or at least does not listen to our requests and we have been begging for support. Its just awful to be tied to a product where you have to build excel spreadsheets to finish the mission of data management when Swept is a database capable of providing assistance.

allows me to speak with cleaners and clients directly. Allows me the ability to audit w/ pictures...

the new updates now limit my ability to see specific client and supervisor feedback. I am also limited to the length of my notes . Swept does not aggregate Issue Management data details or allow me to pre-schedule push notifications which could be used as a reminder to improve service delivery( example: Remember on Friday we clean the refrigerators...)

It's been really good.

The fact I can see where they are and how long they worked.

The messaging has really taken a step back with this last update. Our employees text when they arrive on site and when they leave, which makes it easy for a manger to look at their phone and know whether or not someone is at their location. Now you have to log onto the app and check the app for who is working where. It's several steps that our people shouldn't have to do when they are in the middle of a job. It doesn't seem like a tough fix to time stamp EVERY message that is sent... I helps when people can't log in or out for some reason. Backup processes...

My overall experience with Swept has been great! They respond to my feedback and the pricing as been great. It just makes my life easier as a business owner.

I love how easy it is for my staff to learn the software. From the part-time cleaner in the field to the manager. The learning curve is just a couple days. It keeps track of hours, mood of my cleaners, budget of cleaning hours, and the crazy schedule. I can't imagine running my company without the software.

I think the only complaint I would have is that as we added more accounts and had those account for longer periods of time, the APP version of the software seems to work slower. I'm working with Swept to see if there is a solution to this.

I thought it was too pricey, but after looking at a bunch of other systems - nothing compared. I'm glad I took the plunge. As the sole leadership team member of my company currently - it's been my BEST partner.

This system lets me easily check time sheets and approve payroll. It has streamlined our communication around who is doing what, and helps everyone get the updates they need. I even have the peace of mind that if someone doesn't show up, I'll be alerted after a certain time following a scheduled shift! This has never been an issue, but you know we can worry about anything.

It took me a minute to figure out the best way to put in recurring schedules and how to change only what I need without changing everything, but I got it figured out now. At times, team members struggle to clock in, but I can update it easily on my end when I get the time. The translation to spanish is only for messages. I thought it would be for instructions and alarm/security info too. Just a bit of a workaround for me to do spanish and english.

It’s been a roller coaster, sometimes it works and sometimes it doesn’t.

Been able to upload photos and the resolution has gotten better.

Sometimes when uploading pictures to the work orders they don’t upload and take long to upload. Can’t upload more than 25 pictures per report if more images are added report doesn’t sent out.

Swept is really the do-it-all app for the the professional cleaning community. My life has been changed for the better by the built-in message boards, inspection capabilities, and all inclusive nature of the product. There are bugs and kinks that always need worked out, but that's true of anything. The great thing about Swept is that the company is always trying to improve. Have an idea that would make your life easier? Tell them. Have an issue and need a fix? Get advice straight from the source. The product is top-notch but the Customer Service is even better.

The message boards have broken down a lot of walls in the field. Shifting blame between shifts is no longer an issue and accountability has risen. It seems like such a simple thing with text messaging and social meadow being so prevalent, but creating something specific for our cleaners' needs has been an invaluable piece of equipment in the field.

Payroll is still difficult. Trying to determine if someone is close to overtime or having to manually approve every shift is difficult.

Great

message board and variance report and GPS

urgent button in messages now gone integration with api's and external systems not available (eg xero accounting, salesforce) That you cant have a contractor in two companies without two email addresses inpections report is not so great. doesnt show well and not applicable should not rate in the score.

Pretty good so far. Electronic time tracking is the way to go so long as users are efficient and know how to use it.

The time tracking is accurate and with geofence enabled we know our employees are on site when they're supposed to be. The scheduling is really organized and let's a fairly big company like ours know who is at which building. It's much easier to manage labor.

I think payroll management requires a little baby sitting for our people. Some forget to sign out or sign out too late (no OT approved). I wish the app could notify them to sign out based on their schedule so they do it and no adjustments are required. Sometimes the GPS creates problems but it's more rare.

Communication is the greatest asset we are getting with this software. The messaging board allows for two way communication with our employees instead of a busy signal on the phone. Swept allows for all the Managers to respond to a question or issue quickly.

Swept is very easy to use. Our employees love it.

Swept is always improving and adding more features. We have asked for more “bells and whistles” and feel they have listened to us and continue to add more features

It is Very easy to use and the type of things it should do are great

Geofencing doesn’t always work Customer service is terrible Very costly for what I get

Ease of use, customer support and how well it is liked by my employees

The scheduling feature! But they do know it needs work and have been great about taking feedback.

We have changed the tendency reacting to problems to now be proactive preventing recurring complaints from customers.

Besides from making life easier for me as the owner of a cleaning company, Swept has become the best selling tool with a closing rate of over 90%.

Minor technical issues when introducing updates to the software.

This software is mostly used for communication. Being able to communicate in multiple languages is great for our staff.

The inspection feature is very weak and we are not able to customize in a way that maximizes the software's potential.

Since using Swept, we've been able to schedule our employees and monitor how many labor hours are being used at each location. The scheduling tool works well for our business model. Our employees enjoy the internal communication provided by the messaging function at locations. Our leadership team has been able to hold employees accountable for their performance. There are a few tweaks to some of the functions that I would like to see Swept put in place and or update, but overall, our team really enjoy the app! We are looking forward to the future updates the app will be have.

The simple use of the dashboard. It makes it easy to locate what I need and do it quickly.

The constant error with the Time Zone location not updating properly no matter how many times we update the time zone in the Settings or in the Scheduling. This makes the scheduling report incorrect.

Time and attendance

Ease of use and the customer service response

More flexible reports so that we can adjust them to receive the information we need.

Swept has greatly helped us streamline our cleaning operations. Our managers love the ease of use and the app updates in the past 6 months have been phenomenal.

Ease of user, friendly user interface, multiple languages

Photos and messages sometimes slow to load. App has to be restarted sometimes in order to work.

This was one of the worst mistakes that I’ve ever made on top of that they would not refund me any of my money back so $1800 down the drain

I like the ability to track my employees did not realize it it may or may not work correctly

This app cost me quite a few contracts because it worked when it wanted to and for the most part was unusable by me and my staff.

I like how the Swept Program is easy to use. It helps the company that I work for to function a little more smoothly when it comes to keeping tract of cleaners and supervisors.

I like that it has the cleaners building information and contact numbers in case we need to get in touch with them, and its easy to update their information.

In order for the program to work everyone has to have an email address and some of the cleaning staff doesn't have an email address and isn't interested in getting one.

This system is valuable for creating a sense of community within the team of employees and helps administration manage the business better. It's very easy to communicate to multiple people at the same time and keeps records of conversations. I liked the clock in the feature with GPS enabled. The reason it didn't get 5 stars is due to the software being new and some features not yet being available.

Clocking in and out.

No way of prioritizing notifications.

I find this software very useful. Swept allows the management team to have a direct communication with all employees, that allow us to identify issues and quickly find a solution. Swept is a great time tracking tool. Time is recorded every time employees sign in/out, and they can do it using the app, SMS or VIR (Landline). Also, employees have access to important information about their job site, like cleaning instructions they need to follow to perform a better job. And if they have any problem they can report it in real time through swept as well.

Swept is a great app for helping to reduce micromanaging of my team from monitoring supplies, to access codes. I enjoy having the ability to know when and how long team members were onsite and the ability to keep messages for different sites separate. The scheduling feature is awesome too. I chose to use Swept because they are always open to feedback and clearly are always working on improving the app and it's features.

Really helps communicate the areas of concern with client and employee.

Filling out inspections sheet sometimes takes too long.