Synchroteam is a web-based, full-circle field service management solution. The system is tailored to most field service industries, including cleaning services, construction, electrical and HVAC. It’s an ideal fit for small, midsize and large field service companies.
This system offers contact management, scheduling and dispatch and work order management functionality. Additionally, Synchroteam offers billing and invoicing as well as inventory management through partnering programs.
Drilling down further, Synchroteam enables users to drag and drop jobs into employee schedules based the location, qualification and availability of employees. It then provides dispatchers with a real-time view of all their workers in the field. It also allows users to customize reports to ensure employees in the field are capturing all desired information about jobs and customers.
As a web-based solution, Synchroteam operates on all major web browsers as well as Andriod and iOS mobile devices. This mobility is critical for those constantly moving service employees in the field.
Synchroteam offers a flat subscription price that’s billed by licenses per user per month. It serves companies around the world and has been in operation for since 2010.
Brian from Alpha Omega Construction Group, Inc.
It's basic, out of the box ease of use. It really is what you see is what you get on the schedule. Up and running in about an hour.
No user manual
No online video support
Difficulty in finding an answer online.
Forms are not easy to customize.
You don't have the ability to see what you have set up, from the technician's point of view, unless you purchase another user license. So, if your sitting on your computer, trying to confirm what the technician will see and the steps they need to take, you can't unless you spend more money.
Chris from Etron Solutions
Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks.
Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management
Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it.
Steven from Heritage Glass & Mirror LLC
Employees number: 2-10 employees
schedule all my crews keeps track of jobs upcoming and past.
ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected
cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.
Alejandro from Vidbox, Inc.
Employees number: 11-50 employees
We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.
This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.
I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.
Ryan from Victoria Moss & Gutter
Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.
The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.
Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.
Robret from everythingIT
Employees number: 2-10 employees
I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.
I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.
There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.
The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.
The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.
The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.
There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.
Demo the software, you'll like it.
Good presentation of information
Good mobile app
Easy to use
missing some features, for example can't search by serial number
The first time I saw it I wasn't sure what to think. Dark brown and orange with blue text? It's fine, you get use to it and it works. I like the way it looks now, somehow comforting.
Christian from Confidential
Employees number: 10,000+ employees
Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product
Ease of use ! Quick setup ! Flexible !
I tried a couple of Field Management Service application and this one is the best for my needs.
I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !
OK fit all field service software at a fair price
NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off
Don't waste your time. Support is the most important part of the software and this company has none! This error will cost me hundreds of hours and thousand of dollars to move my data
Response: Synchroteam, Synchroteam
Date: August 2016
Dear Mr. Davis,
I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry.
The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email firstname.lastname@example.org or via our ticketing service available at http://support.synchroteam.com.
Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties.
We are pleased that you decided to be a customer.
Rebecca from CML Pizza Inc
Would like to see email alerts added when an urgent call is entered
Dana Elena from German Imaging Technologies Dubai
easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented:
1. service contract with SLA
2. reports on SLA met or not met
3. recurring scheduling which can already be assign to service technician
4. report on activities
5. reports per clients and type of clients
6. every time i revise a report all the previous data related to jobs is not showing in the report.
these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage.
thank you for listening!
Simon from Armstrong Fluid Technology
Easy to setup and customise
Good scheduling APP on Andriod and iPhone.
You literally could be up and running sending jobs to technicians within and hour
Fast Customer Service Support
Great help with custom form templates
API works well with good documentation
Very good value for money
The Invoice/Quote could do with being customised by the end user with a template that they can define.
Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer
David from Advent Automation, Inc.
I found Synchroteam when I was interested in automating our service dispatch system. We found Synchroteam to be very user friendly and easy to implement. I was concerned about the time zone difference for customer support but found that they are very responsive. I have been very pleased and recommend Synchroteam.
Nicholas from Simply Outsourced Ltd
This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love.
Great support also available to help with any issues or queries.
Excellent value for money.
Petia from Zenit Service, LLC
I find Synchroteam easy to use, it suits all of my needs. I like that templates it can be modified to desirable design.
I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.
Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy
Uzair from Cosmo Electronics Repair and Service
I have an appliance repair company. Need to assign jobs to tech and getting their job report.
Synchroteam completely changed my life. Before i had to do 10 job per day and the paper work took a long time. Now i do 21 jobs per day and paper work take less than 30 minutes for all jobs.
I create custom report in the end of the month which show that is my business in loss or profit.
The Plus sign is the mobile work app also work in offline mode so i don't need to worry about no internet connection. Hurraayyyyy
Response: Synchroteam, Synchroteam
Date: July 2015
Thank-you very much for your support!
From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.
Very large feature set. Job planning and mapping screens. support.
Live synchronization with the mobile clients.
Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.
We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable.
We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.
Feature set, Planning tool, Workflow, mobile clients for multiple platforms
A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.
No more paper.