SYNCrew Software

5.00 / 5 (7)

Our advisors have recommended this product 6 times in the last 30 days

About SYNCrew


SYNCrew is a cloud-based time tracking solution for field service teams. The solution caters to businesses with mobile employees and allows them to track data such as hours worked on the site and crew location.

The solution allows crew members to take photos with GPS before starting and ending work at a given site. This data can be exported to report hours worked by customer, worker and type of work. Location and hours can be certified by SYNCrew upon manager request. Photos are tagged automatically and users can organize them by project, worker, skill or work order.

The solution allows users to share photos taken by crews via email. Timesheets are updated in real time, and breaks and overtime alerts can be set up for the crew.

SYNCrew offers Spanish language settings, and customer support is also available in both Spanish and English. The solution is available on a subscription basis and support is provided via phone and email. 



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

7 Reviews of SYNCrew

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

4 stars

(0)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-7 of 7 reviews

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May 2017

Tiffany from Madden Plumbing, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

SYNCrew has streamlined, timesheet recording, payroll, billing, scheduling & much more for our co.!

Honestly, there is nothing not to like about SYNCrew other than not finding it sooner... Working for a small company it is standard to wear many hats. When I started with this SF based plumbing company we had under ten employees. It's been four years now, we're at 41 employees and counting! This level of field growth requires a vast amount of office support. Unfortunately, our field crew grew but our office staff didn't! Being that we were once a small company (not long ago), we were stuck in our ways. The plumbers were filling out paper timesheets, I was chasing them down weekly for payroll and after that fiasco was said and done, I'd sit in front of my computer and try my best to translate the doctors (plumbers) writing and Spanglish that our lovely plumbers would submit and proceed to input 40+ timesheets manually into our system. This would take me at least six hours with no interruptions. With the growth of our company and increase in my responsibilities, it was impossible to continue down this path. We finally decided to make a change!

Pros

After researching various time tracking apps/software SYNCrew stood out to us. We asked for a meeting to learn more about the company and software. We were pleased to meet the owners who came out themselves. After getting a feel for the app and ensuring that it would blend seamlessly with our billing software we were excited to sign up. The SYNCrew team was extremely hands on the entire way through the set-up and onward. I found their level of customer service to be very old fashioned (I mean that in only the best way!) They go above and beyond which is extremely refreshing in today's "get you in, get you out" mentality. I've asked them on a couple occasions to add a feature in the app; their IT team has always found a way to make my requests reality!

Some of the most useful aspects of the app are the photos, we have already looked back on photos for location purposes as well as liability reasons, extremely valuable! The crew likes the "time" feature. They are able to look at their app and see where and how long they were working on any given day. Another useful feature is the notifications. We frequently work overtime but not all employees receive approval to do so. The app will notify the office to let us know who is still on the clock and going into overtime. At that point, we can get the guys to log-out or allow them to continue. I will also say the owner is extremely happy with the cost of the software, it is an amazing value!

Cons


February 2018

Bryan from Riaz Capital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great addition to our property management business - saving over 10% on direct labor expense!

Manage direct labor expense and track photos and notes.

Pros

In the office, we like that it shows us useful information instead of just a heap of data. For example, it tracks how much money we have spent on self-performed labor as each month goes by. This lets us see when a property is heading over budget and we can shift where we spend time or alert the owner that something happened - no more surprises!

Another example of this is the drive time report which shows what percent of time our team is spending doing billable work vs. driving or in the office. This lets us celebrate our most efficient employees and coach the others. It also lets our top managers see whether the techs are being routed efficiently or not.

Our team really likes how easy it is for the employees in the field to enter time, photos and notes.

Cons

We wish it integrated with our property management software. Without that, we have to sync it to Quickbooks (which it does sync with) and then do a manual push the other system.

April 2018

Colin from Riaz Capital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Easy to use, great time tracking and photo log capability for on-site team and management

Photo logging and time tracking for contruction projects

Pros

The ability to take photos in the field and show my construction progress photos or photos of areas that need attention. When I get back to the office I can then show the issues to management or technicians. Allows for better communication in the field and also the ability to see where my employees are spending time. Having an hourly budget tracking function makes it easy to track labor hours so I stay within my allocated budget.

Cons

The steps to clock in and out as management is tedious at times, especially on the go. I have the app open all day on my phone as I use it consistently, the battery on my phone takes a beaten from this. I have an extenal portable charger that makes it easier and less hectic. I use all functions more often than labor workers, as I consistently take photos and check in and out of different job sites! I am a full time user during the day.

March 2018

Adrian from Artistic Geometry

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

This App is genius and probably the most helpful app out there for businesses big or small.

It is extremely user friendly and it keeps track of everything from how much work is done on a job cost wise to how much a certain employee cost labor wise on a particular job plus keeping track of where everyone is at is extremely beneficial especially when you have many colleagues.

Pros

It is so user friendly and it keeps track of everyone and where they are at all times. You can check the photos taken on the job site which is also a great added bonus. The customer service is second to none and they never leave you without help should you need it.

Cons

That's a tough one because there's nothing to give out about. This app and all the guys behind this genius idea are amazing. It will be one of the best work decisions you will make.

May 2017

David from Burndout investments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

ihave worked with software for 3 decades and this has been the easiest to work with.

Shorter time to process payroll, more information about work performed at our business.

Pros

Time capture
Work capture(what really happened)
Photo capture (photos are worth a thousand words)
Photo escalation for serious problems
Functional growth (the product functionality is continuing to grow into the higher value tasks like work order creation)

Cons

There hasn't been an issue that was not user related - so I have no complaints other than I would like it to interface directly with quickbooks payroll.

April 2018

Pavel from Mosser Companies, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

This software became an irreplaceable part of my day-to-day operations at large contraction deprmt

Real-time budget tracking Real-time workers location instant access

Pros

location and presence of all your workers at any given moment
tracking budgets real time
real-time updates of project and workers onsite
clock-in/out tied to payroll for easier accounting
and many many more pros.

Cons

not used enough throughout among subcontractors and vendors for better real-time project tracking.
no separate admin dashboard for mobile app

March 2018

Drew from SF Building Maintenance LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

SynCrew has completely reconfigured the way that we interact with field operatives

Pros

- Real-time geo-tracking for cross-functional teams
- A map-enabled WO queue that guides team members through their day
- The capacity to upload custom WO-type templates that auto-prompt field operatives to collect specific kinds of data
- Responsive on call support for troubleshooting technical issues
- A user-friendly interface that conveniently consolidates project progress photos and project labor tracking data

Cons

- One should be able to attach DOC and PDF files to WOs (to my knowledge this feature is already being built)