About SYNCrew

SYNCrew is a cloud-based time tracking solution for field service teams. The solution caters to businesses with mobile employees and allows them to track data such as hours worked on the site and crew location.

The solution allows crew members to take photos with GPS before starting and ending work at a given site. This data can be exported to report hours worked by customer, worker and type of work. Location and hours can be certified by SYNCrew upon manager request. Photos are tagged automatically and users can organize them by project, worker, skill or work order.

The solution allows users to share photos taken by crews via email. Timesheets are updated in real time, and breaks and overtime alerts can be set up for the...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

11 Reviews of SYNCrew

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

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0

3 stars

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0

2 stars

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1 stars

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Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2018

User Profile Picture

Pavel from Mosser Companies, Inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

This software became an irreplaceable part of my day-to-day operations at large contraction deprmt

Real-time budget tracking Real-time workers location instant access

Pros

location and presence of all your workers at any given moment tracking budgets real time real-time updates of project and workers onsite clock-in/out tied to payroll for easier accounting and many many more pros.

Cons

not used enough throughout among subcontractors and vendors for better real-time project tracking. no separate admin dashboard for mobile app

December 2019

nina from Plumbworks Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Syncrew Review for the trades- all in one completely user friendly software

In the past, we were constantly chasing our employees to fill out and provide timecards which were needed to complete payroll, and often had to accept their word about hours worked, often waiting weeks for a backup timecard that did not always match. With this software, the timecards are automatically generated eliminating stress and record keeping issues. In addition, as long as the employee used the program as intended, we could confirm the accuracy of what employees reported and address any fraudulent reporting directly with employees, as the program would identify these areas of concern.

Pros

What I like most about this software was that it was not cumbersome, very user friendly while also meeting all our needs and not just some. Specifically, the software provided a record of work done, ready made timecards so that we did not have to chase employees for the information, accurate information about where the employees were even if they forgot, and using photos, a reminder of what work was done, and also, monitored their whereabouts...the software is user friendly for both administrators and employees.

Cons

Occasionally the software would have some problems working on an employee phone, or fail to provide up to date info in areas of poor reception...However, these instances were rare and the support team was always available to rectify the problem.

Reasons for Switching to SYNCrew

The other program was cumbersome...and provided useless information frankly, and was expensive and did not generate timecards. It tracked the employees using gps but did not identify actual job sites and required a full time person to monitor the info provided.

May 2017

Tiffany from Madden Plumbing, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

SYNCrew has streamlined, timesheet recording, payroll, billing, scheduling & much more for our co.!

Honestly, there is nothing not to like about SYNCrew other than not finding it sooner... Working for a small company it is standard to wear many hats. When I started with this SF based plumbing company we had under ten employees. It's been four years now, we're at 41 employees and counting! This level of field growth requires a vast amount of office support. Unfortunately, our field crew grew but our office staff didn't! Being that we were once a small company (not long ago), we were stuck in our ways. The plumbers were filling out paper timesheets, I was chasing them down weekly for payroll and after that fiasco was said and done, I'd sit in front of my computer and try my best to translate the doctors (plumbers) writing and Spanglish that our lovely plumbers would submit and proceed to input 40+ timesheets manually into our system. This would take me at least six hours with no interruptions. With the growth of our company and increase in my responsibilities, it was impossible to continue down this path. We finally decided to make a change!

Pros

After researching various time tracking apps/software SYNCrew stood out to us. We asked for a meeting to learn more about the company and software. We were pleased to meet the owners who came out themselves. After getting a feel for the app and ensuring that it would blend seamlessly with our billing software we were excited to sign up. The SYNCrew team was extremely hands on the entire way through the set-up and onward. I found their level of customer service to be very old fashioned (I mean that in only the best way!) They go above and beyond which is extremely refreshing in today's "get you in, get you out" mentality. I've asked them on a couple occasions to add a feature in the app; their IT team has always found a way to make my requests reality! Some of the most useful aspects of the app are the photos, we have already looked back on photos for location purposes as well as liability reasons, extremely valuable! The crew likes the "time" feature. They are able to look at their app and see where and how long they were working on any given day. Another useful feature is the notifications. We frequently work overtime but not all employees receive approval to do so. The app will notify the office to let us know who is still on the clock and going into overtime. At that point, we can get the guys to log-out or allow them to continue. I will also say the owner is extremely happy with the cost of the software, it is an amazing value!

Cons

August 2021

Julie from Sentech Architectural Systems

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

SYNCrew - Two Thumbs Up!

SYNCrew is an easy to use platform and the staff are very responsive and helpful. Any time there is a question, SYNCrew staff have been able to answer fully. Any time I have asked how to do something in the system, SYNCrew staff are always there to show me how or create a work around for the info I need. All-in-all, I don't believe you will find a better system, with better customer service than SYNCrew, especially for the money.

Pros

I like the ease of use from both the user and admin side. Very easy to set up and extremely easy to teach employee's how to use the mobile app and desktop site.

Cons

it does not allow for unpaid time to be entered into the system in a way that allows overtime to be correct. There is a work-around for entering PTO, but then Overtime calculations are incorrect. This is based on the system being designed to track billable hours on projects and not as an HR/Payroll timekeeping system.

February 2018

Bryan from Riaz Capital

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great addition to our property management business - saving over 10% on direct labor expense!

Manage direct labor expense and track photos and notes.

Pros

In the office, we like that it shows us useful information instead of just a heap of data. For example, it tracks how much money we have spent on self-performed labor as each month goes by. This lets us see when a property is heading over budget and we can shift where we spend time or alert the owner that something happened - no more surprises! Another example of this is the drive time report which shows what percent of time our team is spending doing billable work vs. driving or in the office. This lets us celebrate our most efficient employees and coach the others. It also lets our top managers see whether the techs are being routed efficiently or not. Our team really likes how easy it is for the employees in the field to enter time, photos and notes.

Cons

We wish it integrated with our property management software. Without that, we have to sync it to Quickbooks (which it does sync with) and then do a manual push the other system.