Tenna

RATING:

4.6

(37)

About Tenna

Tenna is a construction technology platform that revolutionizes equipment fleet operations. It lets you know more, with reliable tracking and a unified platform for mixed fleets, built on over 100 years of construction experience. Tenna lets you control more with visibility from the machine level to the project, all the way up to your whole company. The result is that you make more money with better own, move, buy/rent decisions, higher utilization and more predictable days. Tenna helps clients track all their equipment, tools, vehicles and assets easily, on one consolidated platform. It uses the Internet of Things (IoT) and customized QR tags or GPS & Bluetooth trackers to track equipment on one integrated app via the cloud. Tenna software lets users track any asset...
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Tenna Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Tenna

1 - 5 of 37 Reviews

Jodi

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Outstanding Customer Service

The customer service is top notch, there is always someone available to answer your questions.

PROS

The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.

CONS

Nothing I can think of rite now. Everything is great

Reasons for switching to Tenna

The customer service was horrible, no one ever got back to you, and there were always issues.

Vendor Response

Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.

Replied July 2021

Dee

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2021

Tenna

The asset tracker has helped our company know where our equipment is at all times. When we started we just had the QR Codes, which needed to be scanned, and was very time consuming. Now we have the trackers/beacons, and less work for us. Tenna has been oncall with me and respond very quickly when I have a problem or need help understanding how to do something.

PROS

The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.

CONS

My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.

Reason for choosing Tenna

We felt Verizon was to big of a company to really understand our construction company needs. We felt that being this was created by a Construction Company, Tenna understood our needs and wants with a service. Plus they are much smaller than the other company and have that personal attention when experiencing issues. I talk to the same person, who actually knows and understands my account.

Reasons for switching to Tenna

We felt Verizon was to big of a company to really understand our construction company needs

Vendor Response

Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!

Replied July 2021

Mariel

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2022

Not as User Friendly as We Hoped

It does the job but not as user friendly as we were led to believe. We're willing to stick around in hopes these issues are resolved.

PROS

Preventative maintenance feature, rollout was relatively smooth

CONS

The app is incredibly difficult to navigate. The website is not all that user friendly either. We have had several "glitches or issues" at times where we needed the data and this leaves us wondering just how often these happen and how reliable the data is. We also rely heavily on the tracking/data to file IFTA and we had some major issues in our IFTA reporting. We've also had some issues with the geofencing feature.

Vendor Response

Hi Mariel, we truly value your feedback and your concerns have been passed on to our Customer Success team. They will follow up with you to make sure your experience improves and to make sure we fix those issues as soon as possible. There will be upcoming IFTA enhancements that will be key in addressing your IFTA-related concerns

Replied September 2022

E

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The best asset tracking software for construction

Excellent company to work with, great support team. Very good software, and easy to complicated to use, depending on your needs.

PROS

Great customer service, ease of use, functionality, asset tracking, inspection and maintenance reports, organization of equipment and tools, planning and scheduling of equipment to jobs.

CONS

A little expensive, and you have to really know exactly how many assets you are planning to track. This can be challenging if you are consistently adding new assets.

Reason for choosing Tenna

Had everything we needed, the ability to modify the software to our best use, and the very excellent customer service.

Vendor Response

Thank you so much for your review of Tenna! We’re so glad that you are happy with your decision and appreciate all feedback. Please feel more than welcome to reach out to your Customer Account Manager at any time to discuss adding any new assets or features – they are happy to help!

Replied November 2023

Ty

Construction, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Easy to use software

Some devices are not working properly and some devices that are in the same area as other devices are going offline while the others are not.

PROS

Easy to learn and find what you are looking for

CONS

Reports are lacking, being able to create custom reports would be very helpful.

Reason for choosing Tenna

price

Reasons for switching to Tenna

More tracking options for equipment as well as trucks

Vendor Response

Hi Ty, we appreciate the feedback! We would love to hear more about what you are looking for. We understand everyone uses data differently, and the more we know about what our customers need the better we can build our product! Please feel free to reach out to your Customer Success Manager at your earliest convenience to discuss further.

Replied July 2021