I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing.

The information flows back and forth between the program and our accounting software. ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers.

That the online version is still evolving.

Time, scheduling, employee time, sub contractor job entry just to name a few

It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Initial cost. But, I did appreciate the terms worked out and well worth the money!

This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.

Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.

There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.

For the past 12 years I have used this software, I have been more than satisfied with not only the Service Program but the customer service/tech support as well. The only very minor problems I have had with the program was due to my lack of not performing the updates. When notifying tech support through the software they would respond within minutes and conduct the updates for me immediately. This is an outstanding product and a first class tech company!

I run a small pond/lake management business. Twelve years ago I wanted to expand my customer base but did not want to hire an office person or bookkeeper to process the additional invoicing or paper work. I needed a software program that had these features: 1. On a mobile device for use in the field. 2. Customizable. 3. Capable of recording data and creating a sales ticket. 4. Had to interface with QuickBooks for month-end invoicing, eliminating all double entry into an accounting program. 5. Reliable and easy to use. 6. Affordable Not only did the Service Program meet all of my criteria but has exceeded my expectations.

The Service Program does allow some legacy data retrieval on a mobile device but it is a bit cumbersome to access. This is not the case on the desktop.

Very very positive!!!

It has many features. If a feature isn't perfect there is usually a workaround. The technical support team helps modify features if possible or if not, explains options. I can't say enough about the support. You can talk to an actual person every day during a designated time. You can email questions and receive a response in a reasonable timeframe. There is a website with many tutorials. The support makes the software GREAT. I don't care how good a product is, if you don't have good support, it's not a good product. This software has the VERY BEST SUPPORT EVER!

I would like a help section catalog where you could type your question and suggestions/solutions would pop up. Although there are training videos and they are great, sometime I need more specific answers. However, an email to support gives me my answers :)

The software helps us communicate and make sure we are taking care of customers. Equally important, the software helps us make sure we are billing for the service we provide - especially when the customer makes changes.

The program integrates with Quickbooks and works well over our network with multiple users (3). Even when we have an unexpected reboot of a computer, etc. the data is safe. For a small company this piece of software is affordably priced and helps us be more productive and take care of our customers. For as long as we have used the software we have not found anything we feel would be better for us. Customer Service has always been able to solve our technical issues.

We would like more communication about upgrades, feature priorities and timelines. Being able to easily customize reports would be a huge plus.

We admittedly don't use the program for all we could (quotes/contracts/etc). We would like it even more if we learned how to use more features to streamline our operations.

It works in conjunction with QuickBooks and makes our monthly billing process VERY easy.

Changing the name of the asset erases all the history of the asset. We don't understand how to take an asset out of service without just deleting it from the system. We would like to still have a record of the unit even after we sell it.

Good in general , Need better tutorials

We use for service call and working with rentals , mobile app slow and not always reliable

Mobile app needs work , Slow downloads , Many past dates still on mobile app Old employees still on mobile app Also When making invoice in Sp and post to Qb The parts do not go to correct area, Always says unspecified site

i like that they set it up based on our needs. they have been great to work with. i highly recommend

I have nothing to complain about. again very happy with them

Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Their customer support is the bomb! They are always pleasant and helpful!

I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.

System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Customer service is great! I know when we email with a request we will always get a response. The tech support via live chats is a great way to solve simple issues as well. If a feature is not currently available TSP is always willing to customize things so we are able to do/show what we want. This program has allowed us to introduce mobile devices in the field for our pool techs which can then be tracked live back at the store. It has helped keep “misses” from happening. The quickbooks integration is seamless and makes short work of what used to take a lot of time.

Has more features than we will ever use. Would be nice be able to set it up where we only see what we are using. Customization of the toolbar would be an amazing addition to an already impressive software program.

This software is so easy to navigate through on a daily basis. We have a Portable Toilet company and tried another software first that we were not happy with, found Service Program and we are so glad we did. This software makes our job easy, also the technical support is outstanding.

I wish there was a way to have electronic signature for quotes, work tickets and task.

The benefits we have received so far from The Service Program include a more organized dispatch system, faster way to send field techs information. Communication from field to office and office back to field only takes seconds now!

The Service Program helps the process of switching from paper to digital. There are other programs out there, but what really makes 'The Service Program" stand out from the rest is the absolutely AMAZING tech support. Their support team will reply to your question within minutes not days! The Service Program support team members are very patient, understanding and get right to the resolution of your problem. They have even customized the program to meet our needs! Great people, great program.

There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was. Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was. This is something I really hope is in a future update. At least a simple 24 hour history log that records name of the customer, task type, time of deletion and who deleted it. This should be a priority on a future update. Knowing the support team, it will probably be done soon!

We couldn't be more pleased with our choice for a software company to help our growing portable toilet company!! We extensively researched many companies before choosing The Service Program and couldn't be happier with our choice!! From day 1, the level of friendly, knowledgeable and patient customer service we have received has been excellent. I especially love the LIVE help option that is available. I have never interacted with a company that has provided the feature of two daily opportunities to call in and get the information I need. It has made all the difference. Of course, knowing I can call ANYTIME, even outside the Conference calls is a blessing as well. I never end my work day with any questions as it pertains to making The Service Program work the best it can for our company. I recently called during one Live Help Session while at one of our sister companies. (Different service, retail industry) A fellow employee overheard the interaction ( I had the call on speaker phone) and commented how friendly, easy and knowledgeable the interaction was. She proceeded to mention that she wished the company they dealt with had the ease of service I had just received. As I mentioned, we are a growing company and we just doubled our business with the purchase of a competitors company. The Service Program has made this transition seamless for us! We highly recommend The Service Program for your company needs. The value for your money, the friendly customer service and expertise the staff offer far exceeds any in the industry!!

How I can track our inventory as well as get up to the date driver routes to my drivers.

N/A

saves time with invoicing through Quickbooks

Integration with Quickbooks and the invoices, I also use it to keep my weekly route. Service Programmers designed a route template that fit my needs perfectly. This software can be used by a small company like myself to a big fortune 500 company, very easy! The ability to memorize transactions and change the description on the invoice is the main reason I chose The Service Program software. I never have an issue contacting customer service.

Not really a con, but there is SO MUCH available with this software, a bit overwhelming. But, never fear, you can call Customer Service they will teach you every aspect of the software you want to utilize.

We are very satisfied with The Service Program and would recommend it.

The Service Program is very user friendly. We have had no issues with the interaction between The Service Program and Quickbooks. The transfer from our very old ancient data base went surprisingly easy. Tech support for the most part has been very prompt and accurate anytime we have had an issue. Any issues we have had have been very few and far in between and easily fixable.

Internet based program. Our internet here is awful. We get bounced out of the Service Program when our internet goes down.

Overall experience with the service program is that it is well worth it's money! The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.

We like that this program is compatible with mobile devices. Our pool techs are able to to take their devices with them out in the field, and complete services while on the go. It also helps keep them on schedule so pools are not "missed". I also like that we can upload it to Quickbooks which makes for ease with our billing.

The biggest drawback that I have come into contact with with The Service Program is the level of inconvenience when a pool tech is completing a pool for a co-worker. It does not seem to flow very easily when deviating from the normal schedule or the assigned techs.

Quick tech support response time, helpful & efficient. Training videos very helpful and easy to understand

Hard to print reports. Could use info on how do get reports printed. like a list of how to print report needed

Overall experience has been positive. there are many features which our company has implemented that has saved both time and resources. The online portion has made it possible for our company to eliminate nearly 95% of our paper usage

Product is easy to use, with many helpful online resources available. Product training videos help tremendously in getting new employees integrated into the software

The software does have glitches like any other software. Normally glitches are resolved within the current day but sometimes small issues linger for a few days.

We are an HVAC Equipment rental company. We bill at the beginning of a rental and this program is built to bill at the end of a rental period. We get great information regarding regarding rental unit revenue and costs.

Very easy to use. Easy double checking before posting entries. Posting errors can be cleared quickly. Pulls data from QuickBooks and allows easy posting. We prepare billings in QuickBooks first then post into TSP.

Need to write program to sort reports for our purposes. Would like to get standard reports that we need.

Although there has been a steep learning curve to this software the tech support has been amazing. I have had many questions along the way and they have been readily available to help me. I paid for the extra training when I signed up and I would highly suggest that, without it I think it would be difficult to figure out.

I needed software that could be used for both my septic service scheduling as well as the portable toilet routing side of my business. The service program covers both needs and integrates seamlessly with Quickbooks.

I have found the software to be a bit cumbersome and difficult to learn and it is also a bit quirky. It does not come with users manual, which would have been super helpful to refer to.

Our experience with The Service Program has been great. Being on the service program has relieved the office of inputting customer service notes at the end of day. The mobile app is great also customers love getting a email receipt. Very ease to route the drivers on ever changing schedules.

This software is very easy to use. It will be three years in July 2019 that we have been up and running without any glitches.

There is nothing to not like about this software.

The system works seamlessly with quickbooks interface. Mapping and routes are easy to process. Can speak to a knowledgeable person when we have questions. A lot of customization is already built in and when we have requests the are attended to quickly.

Has more features than we will ever use. Would be nice be able to set it up where we only see what we are using.