About Trackerpal

Trackerpal is a cloud-based field service management platform for businesses in a variety of industries. Key features include GPS tracking, route optimization, reporting and analytics, employee leave management, and custom workflows. 

The platform allows users to view route, distance traveled, geo-fence, call logs and escalations such as mobile and GPS status, low battery strength and more in both historical and real-time status. Field agents can clock in and out on the app, and their location and time is captured. Employees can submit expense claims for real-time approval from managers.

Trackerpal’s interface allows users to add, modify, suspend and remove agents and their reporting managers and map agents to routes and outlets. Users can ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

7 Reviews of Trackerpal

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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May 2019

Arvinder from Metrics Matter Consulting Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Easy to Use. Responsive service.

Pros

I find the software intuitive and easy to use. The team reached out immediately to provide a demo and answer my questions. They are accessible and respond promptly to any questions. They are open to feedback and were willing to customize the set-up for Metrics Matter.

Cons

Scheduling functionality is not optimal - the team will roll out changes by end May 2019.

Response from Girnar NewTel Solutions

Replied May 2019

Dear Arvinder, Thanks for your feedback. Our updated Scheduling feature is in beta and we will release it for all customers by end of May19. Thanks again for your patience and confidence in our product and services.

January 2020

Mohammad from Electrower Technologies Pvt Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Task Scheduling

I have a team for servicing my clients. It is easy to schedule tasks to my team. I can track the team members and also interact with team. This software reduces a lot of my time to follow up with field team and assign task for the team on the field. The app has all required information on the screen for the field team to service the client. I get excellent task reports with details of Task time, Duration, Report, Distance traveled, OTP Confirmation from Client and I can also specify my comments as a manager.

Pros

Good App for automating daily task scheduling to my team. Regular app updates and good customer support.

Cons

It's a pretty straight forward tool! There's nothing I don't like.

Response from Girnar NewTel Solutions

Replied January 2020

Thanks Md Habib for your feedback. We value your feedback and will do best to uphold our service quality.

October 2018

Aditya from Zetapegasi

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

A very good Retailer Sales order Management App from TrackerPal

We were looking for the best cost-effective app that was readily available for our multi-brand multi SKU product sales business. We were getting all retailers and distributor orders on paper/email and we had to wait for the end of day and month to understand the sales performance of each of our field sales executives. With TrackerPal we got the entire standard tracking features including distance traveled, locations, attendance, expense reimbursement, messaging and more importantly to be able to receive retailer and distributor sales order details in real time. With TrackerPal, we are now managing our attendance, reimbursements, and incentives for our sales executives effectively and ensure order fulfillments from our warehouses in real-time improving efficiency and saving us a lot of manual effort, delays and inaccuracies in our operations prior to TrackerPal.

Pros

We received the desired application with all the features and the functionality quickly from Trackerpal

Cons

Nothing as of now.It satisfies all our key requirements.

Response from Girnar NewTel Solutions

Replied October 2018

Thanks Aditya. We greatly appreciate your feedback. We will continuously endeavor to provide you along with all our valued customers, the best of our services.

October 2018

Chiranjeevi from JCN & Associates

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Good SFA App for Financial Services

For our operations we have been doing a lot of paper work to verify and file the authenticity of the customers (borrowers) information for Address verification, Document Pickup, Signing & Stamping & were having Field team work optimization challenges of planning their task, real-time update on meeting status, defining targets, dividing territories and analyze agents performance. We received the trackerpal app with features to automate all our field operations. After we started using TrackerPal app, we nearly doubled our field force efficiency within 3 months.

Pros

TrackerPal did all required customizations within 2 weeks. Charges are minimal compared to industry rate

Cons

No issues yet. Good Tracking and reporting app for Financial Services company

Response from Girnar NewTel Solutions

Replied October 2018

Dear Chiranjeevi, We thank you for your valued feedback. We will endeavor to provide our customers the highest quality service always.

June 2019

Satish from CHRP-INDIA Pvt. Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Good Scheduling App

We are able to manage our business in real time with nil paper work, saving us a lot of man hours.

Pros

Instant setup, easy to use, comprehensive features viz. Task Scheduling, work reporting form creation, attendance and leave management, tour expense reimbursements.

Cons

Nothing to report, Back end UI could be improved a bit

Response from Girnar NewTel Solutions

Replied August 2019

Dear Satish, Thank you for your feedback and review. We will endeavor to keep up our service.

November 2018

Kedar from MLR Auto Pvt Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Very Good Field Employee Tracking App

We needed a cost-effective field employee tracking and attendance management solution and we are happy to have discovered Trackerpal that meets our requirements fully

Pros

It's affordable, readily available with all required features. Good support team

Cons

Nothing to report. Works well with the existing features

Response from Girnar NewTel Solutions

Replied November 2018

Dear Kedar, Thank you for your kind feedback. We will continuously strive to provide the best of our services in future too.

October 2018

Gopinath from SLV Distributors

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Simple and easy to use

We had a need for improving our sale executive’s performance by automating all our inaccurate time consuming manual works and getting real-time updates about their attendance, leave requests, reimbursements, sales order reports and location. With TrackerPal, besides all required features, we could create journey plan, assign targets, and measure performance achievement on the retailer sales orders captured all in realtime and dispatch goods against orders received from our warehouse efficiently. We would surely recommend TrackerPal as their service is good and we got the app at an affordable price point.

Pros

excellent app for sales force automation and productivity improvement

Cons

no issues yet. Looking forward for new features

Response from Girnar NewTel Solutions

Replied October 2018

Thanks for your feedback. We will continuously endeavor to keep up our services.