







Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Reveal Field
Reveal Field is a user-friendly field service management solution to help simplify job management, scheduling and dispatching. It pairs with Verizon Connect Reveal so users can manage their vehicles, technicians and jobs with one system log-in. Use a drag-and-drop calendar to book jobs, dispatch them to techs in the field, and send customers appointment confirmations and reminders. Techs can capture proof of service details, like photos and signatures, and report on job status from the mobile app. Dispatchers can be notified when a tech hasn’t viewed a job or if a job has been delayed.
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.0
Customer support
3.0
Functionality
3.0
Likelihood to Recommend
Not likely
Very likely
May 2018
Cindy from ELEVATED SERVICES, LLC
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
It's one of the best purchases our company ever made.
We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.
Pros
We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.
Cons
It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.
September 2020
Heather from jck
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
amazing!
It has been very good, overall it was easy to use and have not had a problem with the service so far.
Pros
Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.
Cons
Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.
Reasons for Choosing Reveal Field
It just had a update and we wanted to try it out for ourselves.
February 2021
Tanya from Alpha Comfort Control
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
February 2021
Tracking app
It is a great cost cutting software for business in which there employees are travelling because you can know where they were and how much time they spent on each jobs.
Pros
It is a great tracking app for your employees. You can install the device in the employees car and it will track their location for each and every time of the day. It will not just only tell the location of your vehicle but will also notify if they are speeding or if they are sitting in the car for long time and are not travelling. You just have to log in to your account, select the vehicle you want the location for and select the date and you have all your data.
Cons
The customer support for the software is not so good. You have to call them and the waiting times are generally long.
June 2019
Shawn from The Wagner Companies
Company Size: 1,001-5,000 employees
Industry: Paper & Forest Products
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
June 2019
We Cried out for Help a Long Time
Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.
Pros
We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.
Cons
The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.
Reasons for Choosing Reveal Field
We chose to leave Verizon, and went with a different supplier, so we could stay in compliance. Verizon could not provide us a cable for a 2019 Kenworth. We are only allowed 8 days paper, not 8 months.
Reasons for Switching to Reveal Field
Verizon bought Fleetmatics, we didn't get a choice.
December 2020
Keith from Sound Advice and Video
Company Size: 11-50 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
December 2020
customer service sucks!
The product works but if you need service pray and that doesn’t help! let’s attempt to get it fixed then we’re looking for another provider!
Pros
The software works and it’s easy to use but God for bid if you have a problem with the equipment
Cons
no matter what you try emailing her phone the people seem to be brain dead promises and nothing happens. schedule an appointment and they never showed up. i’m going for over a month.