--- title: "Verizon Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Verizon Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Verizon Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/verizon-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [GPS Tracking Software](https://www.softwareadvice.com/field-service/gps-tracking-comparison/) / [Verizon Connect](https://www.softwareadvice.com/field-service/verizon-connect-profile/) / Verizon Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/verizon-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/verizon-connect-profile/alternatives/) # Verizon Connect User Reviews ## Reviews summary - Overall rating: 3.2/5 - Total reviews: 950 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 2.8/5 - Value for money: 2.8/5 - Functionality: 3.3/5 ### Rating distribution - 5 stars: 293 reviews (31%) - 4 stars: 207 reviews (22%) - 3 stars: 122 reviews (13%) - 2 stars: 80 reviews (8%) - 1 star: 248 reviews (26%) ### Most mentioned pros - Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance - It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. - This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. ### Most mentioned cons - it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. - talk with customer service and go thru the trouble shoot procedure and then they send a new one., in which you have a 50% chance of that one working. and they just keep charging you every month if it works or not. - Their installers are horrendous, leaving wires dangling, but they are 3rd party and not Verizon direct. ## Verizon Connect customer reviews Showing reviews 1-25 of 950 (page 1). ### Connect with Verizon ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verizon connect has great value for money with an extremely efficient customer support team which allows for easy scheduling and dispatch assistance if need be. #### Cons No real cons for verizon's service as they are extremely responsive and readily available to assist. --- ### Reliable Fleet Tracking with Some Room for Improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Verizon Connect has been good. The GPS tracking is useful for managing our fleet and monitoring vehicle locations. However, we have experienced some issues with GPS updates, dashcam visibility, and removing sold vehicles from the system. Customer support has been helpful at times, but some issues have taken longer than expected to resolve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked the reliable GPS tracking, easy access to vehicle locations, and the ability to monitor our fleet and vehicle activity from one platform. #### Cons The main issue is that the GPS and dashcam features can sometimes be inconsistent, especially with vehicle location updates and camera visibility. The system can also be difficult to manage when vehicles are sold or removed from the fleet. Billing also quite tough. --- ### A Solid Platform for Managing Vehicles, Drivers, and Daily Operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Verizon Connect has been positive. The platform has helped improve visibility into our fleet operations by providing reliable vehicle tracking, driver activity information, and useful reporting tools. Having access to real-time data makes it easier to manage vehicles, monitor performance, improve scheduling, and make informed decisions. Like any software platform, there is a learning curve when getting started, especially with the number of features available, but once everything is configured properly it becomes a valuable tool for day-to-day operations. The combination of fleet tracking, reporting, and management capabilities has helped create better organization, accountability, and efficiency within our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verizon Connect has been a valuable tool for improving visibility and organization across our fleet operations. The biggest advantage is having real-time tracking and detailed reporting all in one place. It makes it easier to monitor vehicles, understand driver activity, improve scheduling, and make better decisions based on accurate data. The platform is fairly easy to navigate once you get familiar with it, and the ability to manage vehicles, track routes, and review historical information helps improve accountability and efficiency. Customer support has also been helpful when questions or issues come up. Overall, it provides a strong combination of fleet management, tracking, and operational insight that helps businesses stay organized and reduce unnecessary costs. #### Cons The biggest challenge with Verizon Connect is that the platform can feel a little overwhelming at first because of the number of features and reporting options available. It takes some time to learn where everything is located and how to customize the system to fit your specific workflow. Some features could also be more streamlined to make everyday tasks quicker, and occasional updates or changes to the platform require some adjustment. However, once the system is set up and users become familiar with it, these issues become much easier to manage. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Edgar H. - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I used Verizon connect in the past and had a positive experience with it was helpful for traking vehicles #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I Like Most: Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance #### Cons What i like the least is that sometimes the system can be a little slow, and some features take time to learn --- ### Verizon Connect Is Where it’s At - Overall rating: 5/5 - Reviewer: Allison L. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very handy and easily accessible. I don’t have to have any assistance because it is so simply organized and self explanatory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tracking, driver and vehicle management, meeting and customer support is definitely value for money. The ease of use for the vehicle and fleet management was amazingly simple. #### Cons There are no dislikes about Verizon Connect. Only likes and positives about this software so far! It’s a must try!! --- ### Lower tier GPS service - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been an issue from the first day of using until now. half of the devices go bad easily with no fixes readily available. it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Simplicity of use when it works, if you need a new device it is readily available even though it may not work or it breaks very soon after install. #### Cons customer support lacking, a lot of features are missing that many other gps tracking providers use. Most of the issues cannot be solved on your own and you need to contact customer service in which they take days to respond. --- ### Pros and cons of Verizon Connect - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. #### Cons Sometimes there is a lag for gps location. Also depending on the maps, speed limits are not updated when new roads are constructed and speed limits have changed. --- ### Great Functionality and Reliability - Overall rating: 5/5 - Reviewer: Yazmin M. - Industry: Accounting - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Verizon Connect was generally positive, but with a few frustrations. The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency. It’s clear that it’s designed for businesses that need detailed data and control over their fleet operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data. It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. #### Cons While the features are strong, these issues with support, contracts, and usability are the main things I liked least. --- ### BAD IDEA TO PURCHASE - Overall rating: 1/5 - Reviewer: Carrie L. - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. COULD NOT GET VERIZON TO CANCEL CONTRACT. THEY COULD NOT GET THEIR TRACKERS TO WORK SO THEY WERE USLESS #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING.WE COULDNT GET THE TRACKERS TO WORK EVEN WITH THEIR OWN TECH SUPPORT TRYING TO GET THEM READY #### Cons TRACKERS WOULDNT WORK. WOULD NOT CONNECT TO SATELITE TO TRACK VEHICLES. THEN THEY WOULDNT CANCEL THE CONTRACT --- ### Verizon Connect - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Verizon connect over the last 5 years and they are there to speak to me anytime I need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Verizon connect. I have been with Verizon personally for over 5 years and they are a great company! #### Cons I love Verizon connect. I have been with Verizon personally for over 5 years and i can say that there is nothing that I dislike about it. --- ### Verified reviewer - Overall rating: 2/5 - Reviewed: November 2026 - Industry: Construction - Company size: 1001-5000 employees The operational status of the software has improved, particularly with longer video segments for accident footage. Nevertheless, the experience is marred by navigation difficulties and frequent equipment errors, which complicate remote monitoring. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees The reviewer finds the system very easy to use and appreciates the reliable support from Verizon. There are currently no problems reported with the product or the company, indicating a smooth operation. Full review available after login on Software Advice --- ### Logistics Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience was mediocre. When trying to reach support, it was very difficult and took weeks to get a response. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I liked the ease of tracking vehicles. The main screen made it super easy to track a vehicle's route. #### Cons Overall, Verizon Connect was more expensive than other companies'. Support became a huge issue as well. --- ### Verizon Connect Sucks - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Worst Customer service ever. Almost all CS workers speak in broken English which makes it hard to understand them. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Dash Cams are so so. The only time they record is when there has been an infraction. Other than that you can't access a live view. #### Cons Customer service sucks and they wasted half my day on the phone by wasting my time. They will talk a few minutes and then place you on hold. When you want straight out answers they give you the run around and don't answer the questions directly. I called months ago to have the contract terminated and told them I would not be renewing it after my time was expired. They auto renewed it without my consent. Now they are telling me that they have no record of me calling to cancel but yet they sent me a return label to return the equipment. Now they want to charge me $1,200 for early termination fee because they claimed that I re signed a new contract which is a lie. I had no intentions of renewing and they knew it. --- ### tracker do not work - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered terrible, have been trying of a month now to get our account rep to call us about problem, so far nothing. dont get tangled up with this company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros only pro might be they do have a good computer cloud base program. easy to see tracking assets when they sometimes check in. #### Cons we have 14 asset trackers on semi trailers. have been trying to get this to work for 2 years now. But their trackers stop working at about 20% per month. They just dont read anymore. talk with customer service and go thru the trouble shoot procedure and then they send a new one., in which you have a 50% chance of that one working. and they just keep charging you every month if it works or not. --- ### Mesquite review of Verizon Connect - Overall rating: 4/5 - Reviewer: Kevin B. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall 7 out of 10. Their installers are horrendous, leaving wires dangling, but they are 3rd party and not Verizon direct. The desktop site makes tracking and IFTA easy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use with the desktop version combined with the app allows us to track assets. It also integrates directly with TruckerTools and TruckBase #### Cons The app is sometimes glitchy and does not show all changes made in the desktop. This can lead to confusion --- ### Robust and user friendly software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Verizon connect is overall good software, a HUGE improvement over J.J. Keller software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Live Map view is a very useful tool, great for monitoring driver locations. #### Cons The mobile app. The app works but has a lot of issues accurately displaying information to the driver. --- ### Verizon Connect review - Overall rating: 4/5 - Reviewer: Jennifer H. - Industry: Translation and Localization - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros platform easy to navigate and use; provides real-time tracking and detailed reports #### Cons Equipment didnt seem reliable and customer service was bad. --- ### Do Your Homework Before Signing - Overall rating: 3/5 - Reviewer: Alejandro L. - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized. #### Cons Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation. --- ### Chat Verizon - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered There were a few bumps with customer support, but the platform itself worked well most of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app was pretty convenient. I could check in on things even when I wasn’t at my desk. #### Cons Honestly, the biggest issue for me was the customer service. It was really hard to get timely help when I needed support, and sometimes the reps didn’t seem familiar with the system. --- ### Verizon Connect - Worth It! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and safety enhancements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking. #### Cons I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some. --- ### childcare centers - Overall rating: 5/5 - Reviewer: Brittany B. - Company size: 11-50 employees - Product usage: a free trial · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros all though one carrier and dont need multiples #### Cons can be a bit pricy type of survices epically with others --- ### Verizon Connect - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 10000+ employees - Product usage: 3-5 years · monthly - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I am very familiar with the product. I understand the Verizon lingo. #### Cons it is mainly used for fleets not everyone has access to it. --- ### Pro Verizon Connect - Overall rating: 5/5 - Reviewer: Kirk J. - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us manage our fleet locations as well as employee time tracking #### Cons Nothing. It has been great and easy to work with --- ### Exceptionally dissappointing - Verizon Connect (Multiple Contracts) - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Vehicle Tracking system worked well, online system was suitable for Company requirement #### Cons Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company. ---