--- title: "Verizon Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Verizon Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Verizon Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/verizon-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [GPS Tracking Software](https://www.softwareadvice.com/field-service/gps-tracking-comparison/) / [Verizon Connect](https://www.softwareadvice.com/field-service/verizon-connect-profile/) / Verizon Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/verizon-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/verizon-connect-profile/alternatives/) # Verizon Connect User Reviews ## Reviews summary - Overall rating: 3.2/5 - Total reviews: 947 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 2.8/5 - Value for money: 2.8/5 - Functionality: 3.3/5 ### Rating distribution - 5 stars: 291 reviews (31%) - 4 stars: 207 reviews (22%) - 3 stars: 122 reviews (13%) - 2 stars: 79 reviews (8%) - 1 star: 248 reviews (26%) ### Most mentioned pros - This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. - Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance - It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. ### Most mentioned cons - it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. - talk with customer service and go thru the trouble shoot procedure and then they send a new one., in which you have a 50% chance of that one working. and they just keep charging you every month if it works or not. - Their installers are horrendous, leaving wires dangling, but they are 3rd party and not Verizon direct. ## Verizon Connect customer reviews Showing reviews 1-25 of 947 (page 1). ### A Solid Platform for Managing Vehicles, Drivers, and Daily Operations - Overall rating: 5/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Verizon Connect has been positive. The platform has helped improve visibility into our fleet operations by providing reliable vehicle tracking, driver activity information, and useful reporting tools. Having access to real-time data makes it easier to manage vehicles, monitor performance, improve scheduling, and make informed decisions. Like any software platform, there is a learning curve when getting started, especially with the number of features available, but once everything is configured properly it becomes a valuable tool for day-to-day operations. The combination of fleet tracking, reporting, and management capabilities has helped create better organization, accountability, and efficiency within our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verizon Connect has been a valuable tool for improving visibility and organization across our fleet operations. The biggest advantage is having real-time tracking and detailed reporting all in one place. It makes it easier to monitor vehicles, understand driver activity, improve scheduling, and make better decisions based on accurate data. The platform is fairly easy to navigate once you get familiar with it, and the ability to manage vehicles, track routes, and review historical information helps improve accountability and efficiency. Customer support has also been helpful when questions or issues come up. Overall, it provides a strong combination of fleet management, tracking, and operational insight that helps businesses stay organized and reduce unnecessary costs. #### Cons The biggest challenge with Verizon Connect is that the platform can feel a little overwhelming at first because of the number of features and reporting options available. It takes some time to learn where everything is located and how to customize the system to fit your specific workflow. Some features could also be more streamlined to make everyday tasks quicker, and occasional updates or changes to the platform require some adjustment. However, once the system is set up and users become familiar with it, these issues become much easier to manage. --- ### Logistics Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience was mediocre. When trying to reach support, it was very difficult and took weeks to get a response. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I liked the ease of tracking vehicles. The main screen made it super easy to track a vehicle's route. #### Cons Overall, Verizon Connect was more expensive than other companies'. Support became a huge issue as well. #### Reasons for choosing Verizon Connect Our mother company had chosen Verizon connect. --- ### Verizon Connect - Overall rating: 5/5 - Reviewer: Jasmina J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Verizon connect over the last 5 years and they are there to speak to me anytime I need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Verizon connect. I have been with Verizon personally for over 5 years and they are a great company! #### Cons I love Verizon connect. I have been with Verizon personally for over 5 years and i can say that there is nothing that I dislike about it. --- ### Verizon Connect Sucks - Overall rating: 1/5 - Reviewer: Russell H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Worst Customer service ever. Almost all CS workers speak in broken English which makes it hard to understand them. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Dash Cams are so so. The only time they record is when there has been an infraction. Other than that you can't access a live view. #### Cons Customer service sucks and they wasted half my day on the phone by wasting my time. They will talk a few minutes and then place you on hold. When you want straight out answers they give you the run around and don't answer the questions directly. I called months ago to have the contract terminated and told them I would not be renewing it after my time was expired. They auto renewed it without my consent. Now they are telling me that they have no record of me calling to cancel but yet they sent me a return label to return the equipment. Now they want to charge me $1,200 for early termination fee because they claimed that I re signed a new contract which is a lie. I had no intentions of renewing and they knew it. --- ### Verizon Connect Is Where it’s At - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very handy and easily accessible. I don’t have to have any assistance because it is so simply organized and self explanatory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tracking, driver and vehicle management, meeting and customer support is definitely value for money. The ease of use for the vehicle and fleet management was amazingly simple. #### Cons There are no dislikes about Verizon Connect. Only likes and positives about this software so far! It’s a must try!! #### Reasons for switching to Verizon Connect Better price and easier to use for older folks --- ### tracker do not work - Overall rating: 1/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered terrible, have been trying of a month now to get our account rep to call us about problem, so far nothing. dont get tangled up with this company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros only pro might be they do have a good computer cloud base program. easy to see tracking assets when they sometimes check in. #### Cons we have 14 asset trackers on semi trailers. have been trying to get this to work for 2 years now. But their trackers stop working at about 20% per month. They just dont read anymore. talk with customer service and go thru the trouble shoot procedure and then they send a new one., in which you have a 50% chance of that one working. and they just keep charging you every month if it works or not. #### Reasons for switching to Verizon Connect was suppose to be cheaper, but all the time we have put in talking with customer service and replacing trailer asset trackers every month has made this much more expensive. --- ### Mesquite review of Verizon Connect - Overall rating: 4/5 - Reviewer: Kevin B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall 7 out of 10. Their installers are horrendous, leaving wires dangling, but they are 3rd party and not Verizon direct. The desktop site makes tracking and IFTA easy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use with the desktop version combined with the app allows us to track assets. It also integrates directly with TruckerTools and TruckBase #### Cons The app is sometimes glitchy and does not show all changes made in the desktop. This can lead to confusion #### Reasons for choosing Verizon Connect Back end support, ease of use, feature availability and pricing --- ### BAD IDEA TO PURCHASE - Overall rating: 1/5 - Reviewer: Carrie L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. COULD NOT GET VERIZON TO CANCEL CONTRACT. THEY COULD NOT GET THEIR TRACKERS TO WORK SO THEY WERE USLESS #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING.WE COULDNT GET THE TRACKERS TO WORK EVEN WITH THEIR OWN TECH SUPPORT TRYING TO GET THEM READY #### Cons TRACKERS WOULDNT WORK. WOULD NOT CONNECT TO SATELITE TO TRACK VEHICLES. THEN THEY WOULDNT CANCEL THE CONTRACT #### Reasons for choosing Verizon Connect COST AND SUPPOSED RELIABILITY - BUT THAT WAS PROVEN WRONG --- ### Robust and user friendly software - Overall rating: 4/5 - Reviewer: Kyle C. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Verizon connect is overall good software, a HUGE improvement over J.J. Keller software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Live Map view is a very useful tool, great for monitoring driver locations. #### Cons The mobile app. The app works but has a lot of issues accurately displaying information to the driver. #### Reasons for switching to Verizon Connect Corporate decision, I did not make but related to poor product and Verizon price point was better. --- ### Verizon Connect review - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros platform easy to navigate and use; provides real-time tracking and detailed reports #### Cons Equipment didnt seem reliable and customer service was bad. #### Reasons for choosing Verizon Connect Mainly because we were already using Verizon for our business cell phones --- ### Do Your Homework Before Signing - Overall rating: 3/5 - Reviewer: Alex L. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized. #### Cons Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation. #### Reasons for choosing Verizon Connect It was a combination of price and performance. #### Reasons for switching to Verizon Connect Cost. Verizon offered a better price deal in the end. --- ### Easy to use - Overall rating: 4/5 - Reviewer: EDGAR H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I used Verizon connect in the past and had a positive experience with it was helpful for traking vehicles #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I Like Most: Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance #### Cons What i like the least is that sometimes the system can be a little slow, and some features take time to learn --- ### Chat Verizon - Overall rating: 5/5 - Reviewer: Ilsia V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered There were a few bumps with customer support, but the platform itself worked well most of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app was pretty convenient. I could check in on things even when I wasn’t at my desk. #### Cons Honestly, the biggest issue for me was the customer service. It was really hard to get timely help when I needed support, and sometimes the reps didn’t seem familiar with the system. --- ### Verizon Connect - Worth It! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and safety enhancements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking. #### Cons I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some. --- ### childcare centers - Overall rating: 5/5 - Reviewer: brittany B. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros all though one carrier and dont need multiples #### Cons can be a bit pricy type of survices epically with others --- ### Verizon Connect - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I am very familiar with the product. I understand the Verizon lingo. #### Cons it is mainly used for fleets not everyone has access to it. --- ### Pro Verizon Connect - Overall rating: 5/5 - Reviewer: Kirk J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us manage our fleet locations as well as employee time tracking #### Cons Nothing. It has been great and easy to work with --- ### Exceptionally dissappointing - Verizon Connect (Multiple Contracts) - Overall rating: 3/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Vehicle Tracking system worked well, online system was suitable for Company requirement #### Cons Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company. #### Reasons for choosing Verizon Connect Appeared to have the best product offering at the time. This is now clearly not the case, and our Company's own personal dealings with Verizon have been extremely regrettable, to the point where we have been using another Vehicle Tracking Company while continuing to pay an exorbitant amount for Verizon services that we have not used since mid 2023. Thankfully we are coming to the end of our contracts at present and can move away from this situation --- ### Customer Service Nonexistent - Overall rating: 3/5 - Reviewer: Caity M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money. #### Cons The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then. #### Reasons for choosing Verizon Connect We chose VerizonConnect based on their sales pitch. They presented an awesome product and we were very excited about it. Once they secured our contract and payment it absolutely felt like they dropped all interest in keeping us happy as a customer. From the installation process taking MONTHS, to the lack of communication from their team, and the overall frustration of having to message, and remessage, and remessage, and call and remessage...... overall not a positive experience. If the actual software wasn't working so well with our company fleet we would absolutely end our contract with them and find a company that can provide us with a software that is just as functional but that actually has consistent and accessible customer service. --- ### Poor hardware and software, and HORRIBLE customer service. - Overall rating: 1/5 - Reviewer: Jesse L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I have a total of 9x vehicle camera/trackers and 3x non-powered assets for my firm from Verizon Reveal.I have had this service for less than 6 months.The first 1-2 months everything seemed to function correctly, tracking and camera alerts.The past 3-4 months have been a complete nightmare.The camera's will go offline constantly - We have had a 3rd party tech out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks. The biggest issue I have with all of this is Verizon/Reveals COMPLETE lack of customer service. As soon as these issues started I reached out... It would take weeks to get even a response from the Repair Department.This is after I call (wait on hold for 30-45 minutes each time), email and online message multiple times and am bounced around to a few different departments. My "Customer Service Managers" that were assigned (2x of them) have still not responded - I have emailed them each 10+ times to date, and literally no response of any way shape or form.However, I cannot even get the time of day from ANYONE in their customer service department. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Simplicity of installation and the web/app interface are all overall good. #### Cons I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for, and have been able to actually use less than 50%... I am at my wits end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues. #### Reasons for choosing Verizon Connect It seemed like a great all in one service that checked all the boxes for our needs at an affordable rate. --- ### Terrible company, customer service & overall awful company - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years. #### Cons Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well! #### Reasons for choosing Verizon Connect I made a HUGE mistake. --- ### Verizon lost in the Horizon - Overall rating: 3/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment. #### Cons Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements. #### Reasons for choosing Verizon Connect In talking to Verizon Connect Sales staff we believed we would get our requirements met. This is not happening. --- ### We Cried out for Help a Long Time - Overall rating: 3/5 - Reviewer: Shawn G. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful. #### Cons The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative. #### Reasons for choosing Verizon Connect We chose to leave Verizon, and went with a different supplier, so we could stay in compliance. Verizon could not provide us a cable for a 2019 Kenworth. We are only allowed 8 days paper, not 8 months. #### Reasons for switching to Verizon Connect Verizon bought Fleetmatics, we didn't get a choice. --- ### Completely let down by this company - Overall rating: 1/5 - Reviewer: Danny W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ability to see where vehicles were. Ability for AUX alerts #### Cons Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill. #### Reasons for switching to Verizon Connect Wanted more precise GPS --- ### Big Company, Horrible Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Don't get Verizon Connect. Don't do ANY business with Verizon. They have the worst customer support. The people you can speak to, can't do anything but submit a ticket to your "Success" manager, and your success manager will NEVER contact you or get back to you over the course of 6 months. And trying to cancel service also has to go through the same "Success" manager, so you can't cancel your account either.In order to cancel 3 attempts must be made to resolve whatever issue you have. I have made a total of 10 attempts over the course of 3 months to get an integration done with Fleetio and all 10 have failed on their part, as only the Success Manager can handle it for you. You know, the one you never hear from.Apparently when you do finally get to submit the cancellation request, the finance department will call you within 5-10 business days...guess whose been waiting for over 50 business days for that phone call.When you send emails to them, they go unanswered. But DONT WORRY! They still send you the bill that you just sit back and laugh at because you aren't paying for service that you've tried cancelling on multiple occasions. I stopped using the device after my first request for cancellation and switched to Linxup. Faster and better in all aspects. And far better customer support. Integrated to fleetio in less than 24 hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Their software side was great. Fantastic GPS services and worked at all times. #### Cons Not easy to integrate with Fleet Management software we use. We were told only Customer Success Manager could do the integration for us. However, upon trying to speak to or get in touch with the "Success Manager", it became a nightmare quickly. What should have been a simply task, turned into the worst customer experience ever. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/verizon-connect-profile/reviews/?page=2) --- Verizon Connect Reviews, Pros and Cons - 2026 Software Advice