--- title: "Verizon Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Verizon Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Verizon Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/verizon-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [GPS Tracking Software](https://www.softwareadvice.com/field-service/gps-tracking-comparison/) / [Verizon Connect](https://www.softwareadvice.com/field-service/verizon-connect-profile/) / Verizon Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/verizon-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/verizon-connect-profile/alternatives/) # Verizon Connect User Reviews ## Reviews summary - Overall rating: 3.2/5 - Total reviews: 946 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 2.8/5 - Value for money: 2.8/5 - Functionality: 3.3/5 ### Rating distribution - 5 stars: 290 reviews (31%) - 4 stars: 207 reviews (22%) - 3 stars: 122 reviews (13%) - 2 stars: 79 reviews (8%) - 1 star: 248 reviews (26%) ### Most mentioned pros - It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. - This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. - Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance ### Most mentioned cons - it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. - talk with customer service and go thru the trouble shoot procedure and then they send a new one., in which you have a 50% chance of that one working. and they just keep charging you every month if it works or not. - Their installers are horrendous, leaving wires dangling, but they are 3rd party and not Verizon direct. ## Verizon Connect customer reviews Showing reviews 1-25 of 946 (page 1). ### A Solid Platform for Managing Vehicles, Drivers, and Daily Operations - Overall rating: 5/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Verizon Connect has been positive. The platform has helped improve visibility into our fleet operations by providing reliable vehicle tracking, driver activity information, and useful reporting tools. Having access to real-time data makes it easier to manage vehicles, monitor performance, improve scheduling, and make informed decisions. Like any software platform, there is a learning curve when getting started, especially with the number of features available, but once everything is configured properly it becomes a valuable tool for day-to-day operations. The combination of fleet tracking, reporting, and management capabilities has helped create better organization, accountability, and efficiency within our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verizon Connect has been a valuable tool for improving visibility and organization across our fleet operations. The biggest advantage is having real-time tracking and detailed reporting all in one place. It makes it easier to monitor vehicles, understand driver activity, improve scheduling, and make better decisions based on accurate data. The platform is fairly easy to navigate once you get familiar with it, and the ability to manage vehicles, track routes, and review historical information helps improve accountability and efficiency. Customer support has also been helpful when questions or issues come up. Overall, it provides a strong combination of fleet management, tracking, and operational insight that helps businesses stay organized and reduce unnecessary costs. #### Cons The biggest challenge with Verizon Connect is that the platform can feel a little overwhelming at first because of the number of features and reporting options available. It takes some time to learn where everything is located and how to customize the system to fit your specific workflow. Some features could also be more streamlined to make everyday tasks quicker, and occasional updates or changes to the platform require some adjustment. However, once the system is set up and users become familiar with it, these issues become much easier to manage. --- ### Logistics Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience was mediocre. When trying to reach support, it was very difficult and took weeks to get a response. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I liked the ease of tracking vehicles. The main screen made it super easy to track a vehicle's route. #### Cons Overall, Verizon Connect was more expensive than other companies'. Support became a huge issue as well. #### Reasons for choosing Verizon Connect Our mother company had chosen Verizon connect. --- ### Verizon Connect - Overall rating: 5/5 - Reviewer: Jasmina J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Verizon connect over the last 5 years and they are there to speak to me anytime I need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Verizon connect. I have been with Verizon personally for over 5 years and they are a great company! #### Cons I love Verizon connect. I have been with Verizon personally for over 5 years and i can say that there is nothing that I dislike about it. --- ### Easy to use - Overall rating: 4/5 - Reviewer: EDGAR H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I used Verizon connect in the past and had a positive experience with it was helpful for traking vehicles #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I Like Most: Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance #### Cons What i like the least is that sometimes the system can be a little slow, and some features take time to learn --- ### Verizon Connect Is Where it’s At - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very handy and easily accessible. I don’t have to have any assistance because it is so simply organized and self explanatory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tracking, driver and vehicle management, meeting and customer support is definitely value for money. The ease of use for the vehicle and fleet management was amazingly simple. #### Cons There are no dislikes about Verizon Connect. Only likes and positives about this software so far! It’s a must try!! #### Reasons for switching to Verizon Connect Better price and easier to use for older folks --- ### tracker do not work - Overall rating: 1/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered terrible, have been trying of a month now to get our account rep to call us about problem, so far nothing. dont get tangled up with this company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros only pro might be they do have a good computer cloud base program. easy to see tracking assets when they sometimes check in. #### Cons we have 14 asset trackers on semi trailers. have been trying to get this to work for 2 years now. But their trackers stop working at about 20% per month. They just dont read anymore. talk with customer service and go thru the trouble shoot procedure and then they send a new one., in which you have a 50% chance of that one working. and they just keep charging you every month if it works or not. #### Reasons for switching to Verizon Connect was suppose to be cheaper, but all the time we have put in talking with customer service and replacing trailer asset trackers every month has made this much more expensive. --- ### Mesquite review of Verizon Connect - Overall rating: 4/5 - Reviewer: Kevin B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall 7 out of 10. Their installers are horrendous, leaving wires dangling, but they are 3rd party and not Verizon direct. The desktop site makes tracking and IFTA easy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use with the desktop version combined with the app allows us to track assets. It also integrates directly with TruckerTools and TruckBase #### Cons The app is sometimes glitchy and does not show all changes made in the desktop. This can lead to confusion #### Reasons for choosing Verizon Connect Back end support, ease of use, feature availability and pricing --- ### BAD IDEA TO PURCHASE - Overall rating: 1/5 - Reviewer: Carrie L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. COULD NOT GET VERIZON TO CANCEL CONTRACT. THEY COULD NOT GET THEIR TRACKERS TO WORK SO THEY WERE USLESS #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING.WE COULDNT GET THE TRACKERS TO WORK EVEN WITH THEIR OWN TECH SUPPORT TRYING TO GET THEM READY #### Cons TRACKERS WOULDNT WORK. WOULD NOT CONNECT TO SATELITE TO TRACK VEHICLES. THEN THEY WOULDNT CANCEL THE CONTRACT #### Reasons for choosing Verizon Connect COST AND SUPPOSED RELIABILITY - BUT THAT WAS PROVEN WRONG --- ### Robust and user friendly software - Overall rating: 4/5 - Reviewer: Kyle C. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Verizon connect is overall good software, a HUGE improvement over J.J. Keller software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Live Map view is a very useful tool, great for monitoring driver locations. #### Cons The mobile app. The app works but has a lot of issues accurately displaying information to the driver. #### Reasons for switching to Verizon Connect Corporate decision, I did not make but related to poor product and Verizon price point was better. --- ### Verizon Connect ELD, GPS Tracking, Dispatch System. - Overall rating: 3/5 - Reviewer: Erik S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Verizon Connect is a ok ELD, GPS Tracking, and Dispatch system. The price after your promotional rate is great. But once you are out of your promotional rate the product is over priced for what is offered compared to other platforms. The key is customer service and the tech support is not good, they are not fast to fix or correct issues within there system or products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The platform is easy to use, user friendly, easy to set up. #### Cons The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system. #### Reasons for choosing Verizon Connect Their promotional pricing and free equipment with three months free and the Verizon Wireless discount on our company cell phone service was great. --- ### Do Your Homework Before Signing - Overall rating: 3/5 - Reviewer: Alex L. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized. #### Cons Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation. #### Reasons for choosing Verizon Connect It was a combination of price and performance. #### Reasons for switching to Verizon Connect Cost. Verizon offered a better price deal in the end. --- ### Swindled and Hood Winked - Overall rating: 1/5 - Reviewer: Nick C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors. #### Cons Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain. #### Reasons for choosing Verizon Connect The Verizon agent lied and stated that Verizon contained the same capabilities as their competitors. In addition, Verizon offered a comparatively lower price per unit. --- ### VERIZON RUINED A GOOD COMPANy - Overall rating: 1/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk #### Reasons for choosing Verizon Connect I LEFT VERIZON AFTER 10 YEARS FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk --- ### Best Software ever - Overall rating: 5/5 - Reviewer: Brittany P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Best product ever I hate I didn't know about the software sooner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app is top tier showing real time of my driver location #### Cons Versive customer services is not the best when I call in to the call center --- ### Verizon Connect - Worth It! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and safety enhancements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking. #### Cons I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some. --- ### Fleetmatics is worth it! - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with them for over 8 years. Pricey but worth the money as it is detailed in its tracking and all other aspects of trucking GPS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very detailed in regards to speed, hard brake events, etc. #### Cons They do tend to be expensive compared to others and not as flexible with negotiating price but you get what you pay for and this is a superior product. --- ### Verizon Connect - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I am very familiar with the product. I understand the Verizon lingo. #### Cons it is mainly used for fleets not everyone has access to it. --- ### Pro Verizon Connect - Overall rating: 5/5 - Reviewer: Kirk J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us manage our fleet locations as well as employee time tracking #### Cons Nothing. It has been great and easy to work with --- ### Worst Service I Have Ever Had/Used in My 58 Years on This Planet - Overall rating: 1/5 - Reviewer: Kirk G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I think I covered that. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Not using their service any longer. #### Cons The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY. --- ### Disappointing...Plain and Simple - Overall rating: 2/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers. #### Cons Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte --- ### quick and reliable - Overall rating: 5/5 - Reviewer: Veronica P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall my experience with Verizon Connect has been great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros verizon connect is quick and reliable whenever we need to communicate as a team in our company. #### Cons there is not many things I do not like about verizon connect. Its great --- ### Your Connection to Verizon Connect - Overall rating: 5/5 - Reviewer: Roderick W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked how it was easy to use and was helpful in everything I did and needed it for. Using GPS location or vehicle tracking was very useful and made it at easy to do my job #### Cons There was nothing I liked less about this software. It's a must have and must use for either in home or business use #### Vendor response Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. Replied November 2022 --- ### Verison Connect is Relaible and Easy to use - Overall rating: 5/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used this to stay connected and aware of locations. We use the recordings for safety and to maintain a trusting relationship. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verizon Connect is relaible and accurate. It is easy to use and stays up to date. #### Cons NO cons at this time that I can think of. --- ### Decent Product - TERRIBLE CUSTOMER SERVICE - Overall rating: 1/5 - Reviewer: Beau H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new trucks. I literally had to cancel our service because we couldn't even spend more money with them, #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it. #### Cons Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB. Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract. DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE! #### Reasons for choosing Verizon Connect Initially it was great when it was fleetmatics, then Verizon bought them out and started chopping away staff members and completely gutted the customer support teams. --- ### Absolute Nightmare! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered AGAIN: Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Once you manage to get the equipment, get it installed properly and train the drivers most can manage to use it. Basically, it may get you by. Technical Support staff, for doing box data swaps and activation teams are great, but actually getting to the point where you are ready to use them will have you ready to rip out all of the units and send it back and start new with someone else. That's why they lock you in to contracts, they know you will want to leave them ASAP. #### Cons Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare. #### Reasons for choosing Verizon Connect It wasn't my choice. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/verizon-connect-profile/reviews/?page=2) --- Verizon Connect Reviews, Pros and Cons - 2026 Software Advice