About Wintac

Wintac was recently acquired by Clearent and merged into the FieldEdge family. As technology in the field service space advances and evolves, Wintac will be no longer maintained after January 2022.

Why is Wintac going away? Due to technical limitations Wintac will pose in the future, along with increasing demand for more innovative and accessible solutions, we believe it’s best to retire Wintac. The features you know and love in Wintac will still be available in FieldEdge, with increased functionality across many areas.

We are dedicated to your success and our goal is to make this transition process as smooth as possible. Read more: https://fieldedge.com/news/sunsetting-wintac-solutions/

If you have questions or concerns, please contact questions@f...


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Supported Operating System(s):

690 Reviews of Wintac

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(311)

311

4 stars

(264)

264

3 stars

(65)

65

2 stars

(24)

24

1 stars

(25)

25

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 690 results

November 2018

User Profile Picture

Elizabeth (Liz) from Elizabeth C Crow - Information Systems Accounting and Finance Consultant

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Customer and Tecnical Support Representatives are outstanding

Pros

It is a low cost alternative to others since you can purchase the license and choose to pay for the maintenance/ upgrades and support annually. You can own the license - you do not pay a monthly fee to use it. It does everything we want to to at this time and they are building on its features after moving to a new technical platform that supports the development of new features.

Cons

1) I wish the option to set a daily backup were menu driven and did not require a person familiar with SQL. That would make it so much easier and efficient. 2) We are asked to perform upgrades and installations. Unfortunately, the instructions do not always work and the installation is complex. Wintac suggests that a network engineer perform them. FORTUNATELY, when I get stuck, I can call Customer Technical Support and they know almost before I ask, what needs to be done. To me this sounds like an opportunity to intake enhancements for future releases of the software, and I bet it is. The Davisware people seem to have brought things under control after a rough few months after the acquisition and transition to v2017 and v2018. Good work!

October 2019

Douglas from Reach Services,Inc. DBA OBrien Refrigeration

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Daily Use

Overall I have always been satisfied with Wintac & it’s support. Accountants & there unwilling approach to Wintac is my mostly trying problem. They seem to only want simple booking as Quick Books does for them.

Pros

Most of the time I think it’s a good program & excellent for its cost. Here lately with the upgrades it is getting more complicated..

Cons

I used to call in for problems & they could solve almost anything from conflicts to programming. Now will all the new upgrades they won’t help with certain setups with antivirus conflicts. I understand it takes longer when dealing with other programs. I was much happier when I could call & get my problems solved with there help. It seems to me that in order for technical support to get more calls done per day they push off some technical problems. When Running a small company and wear many hats you don’t have time to learn all the procedures to make a program work on your computer. I miss having the attention given to fully making everything work with your computer. It is hard to understand and solve other computer problems when you don’t have the time.

Reasons for Switching to Wintac

Was for maintenance & tracking records also scheduling of maintenance.

October 2018

Kathleen from Michael J. Looney, Inc.

Company Size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

October 2018

Great Dispatching Software and Support Team

When I first came to work here 5 years ago, my schedule consisted of a clip board, 11 X 14" paper with columns. That is how I scheduled jobs for my techs. I had been using other scheduling software in other places I had worked and knew that it was possible to use one here. It took me 1 whole year to convince the owner to leave the behind the 60's and welcome in the new millennium. Wintac has been not only a great time saver but being able to reference jobs, techs, material and labor by pushing a few keys is amazing. Thank you Wintac for making my dispatching job fun and easy!

Pros

Scheduling is easy to use. There are various ways to arrive at the customer's account information. I like to access it right from the dispatch screen. Trying to find an address but the house has changed owner's? The "Job Sit Browse" is the place to find any information via street name, tech name or phone number. It is a great feature and saves time. Color coding appointments makes it easy to glance at dispatch and see exactly what type of appointment is scheduled. Need to find a work order number quickly? "Find Job" is the perfect just for that. Another great feature is the "cut and copy" from one account to another. It is definitely a time saver! The techs on the other end of the phone are the most patient and helpful. Great Service Department.

Cons

One of the biggest issues for me is that it is too easy to make double, even triple accounts for the same home owner. Either because of a misspelled name or someone hasn't taken the time to look to see if there is already an account made. It would be wonderful if the system had a safe-guard that would alert you that : 1.- the address is already in the system or 2.-the phone number is already in the system. It would avoid multiple accounts. Finally, the screen is too small! It is impossible to see all the tech and helper columns at the same time. Would love to see that improved.

August 2021

David from D.J. McConnell Co.

Company Size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

August 2021

Will Never Use Field Edge

It was a great program for my small company. Our invoicing and proposals look professional and neat. We will miss it. Looking for something similar right now. Will NOT consider Field Edge.

Pros

Been using this for years. We do our invoicing, statements and proposals. Have an older Windows 7 version and it works well for us. The original Wintac people (Intac) were great and helpful although we didn't need too much help to make it work for us.

Cons

The new supplier, Field Edge, is "sunsetting" Wintac. Want to rope companies into their cloud based, monthly fee service. I had hoped to get a Windows 10 version of Wintac but that isn't happening. Field Edge continues to send nice emails which I am sending to spam.

October 2019

Rick from Leto Plumbing & Heating

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

The best software for a small service company!

The biggest benefit I saw right way is my profits kept going up month after month. The accounting part of this software is great.

Pros

The software was a complete all in one. Very easy to learn how to use. Invoicing in real time at the job site. Looking up past history of a customer at the job without need to call into the office. No more needing to have Multiple programs.

Cons

Only being a windows base program. I would like to see it for Apple.

Reasons for Choosing Wintac

Wintac, does it all. Accounting, Scheduling, Payroll, and so many more items. With the best support team.