Wintac Software


 

Wintac is an on-premise business management solution that caters to field service, installation and service contracting organizations. The key features of the solution include work order management, customer relationship management (CRM), inventory and fleet management.

At the core of Wintac is its scheduling, dispatching and work order management module. The color-coded dispatch board allows users to drag and drop appointments so that dispatchers can monitor schedules and re-assign calls if needed. Technicians in the field can access their schedule remotely through the Wintac web portal.

Wintac also offers functionality for tracking current and potential customers, creating estimates and proposals and managing accounts. Job costs can be broken out by inventory items, POs and payroll. Information can be shared on smartphones, tablets and laptops, and the system supports e-signature capture in the field. Wintac offers integration with Microsoft Office and Quickbooks.

Wintac offers a perpetual license for a one-time fee that includes support via phone and through an online knowledge base and FAQs.

 

Wintac - Customer manager
 
  • Wintac - Customer manager
    Customer manager
  • Wintac - Work order
    Work order
  • Wintac - Inventory
    Inventory
  • Wintac - Daily view
    Daily view
  • Wintac - Work order
    Work order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10

500 Reviews of Wintac

 

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Software Advice Reviews (153)
More Reviews (347)

Showing 1-20 of 153

Dawn from Bertie Heating & Air
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Wintac - not for large companies or companies with maintenance contracts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wintac may work well for a small company with little or no maintenance contacts to manage, otherwise I don't recommend it.

Pros

The software is easy to use and is inexpensive. You can dispatch, handle purchase orders and inventory, payroll and financials all in one software.

Cons

Wintac does not manage maintenance agreements well. Vendor purchase orders are mixed in with your customer base. There are no good reports for tracking technician performance.

Review Source
 
 

Marie from Boston Cooling & Heating Co., Inc.
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Wintac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nothing

Pros

The program is very user friendly and easy to use. Mechanics as well as dispatching is very user friendly.

Cons

We do not have anything negative to say about the software. We are able to do everything we want to do.

Review Source
 
 

Roberto from Intelligent Touch Corporation
Specialty: Information Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Not too useful especially in areas where internet is not good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After sales support need to be improve.

Pros

This is one of the best product for field service management that requires less knowledge to use. Good for real time monitoring and report generating.

Cons

The product needs constant upgrade to be abreast with the technology particularly in its mobile apps.

Review Source
 
 

Joseph from ParkerAire
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good for some… Likely not for most

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has a extremely slow web portal and less than par customer service response.

Pros

Wintac has a pleasant dispatching ability in house and can be considered a versatile and its platform options

Cons

The product has a extremely slow web portal and less than par customer service response. The overall grade for this product is below average for a company that is considering expansion on a moderate to high level

Review Source
 
 

Sabina from A Z Nature Health
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

A Z Nature Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hope they charge less no more because every their update program is worst.

Pros

I can operate store by myself and do everything fast. I can do accounting easy. I can put invoices easy. I can generate rapiers easy. Doing taxes is easy.

Cons

Problem with protection and a lot errors with data base. New program did not
back me up and supposed. Now I have virus and system cannot even read me. I am afraid of loosing my data base for 8 years.

Review Source
 
 

Teresa from Doyle Roof Masters
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

20 + years of broken promises. But can't get our data out so we're stuck.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Regret spending the money for this year's upgrade. We are having problems with customers getting random and multiple e-mails. Mysteriously a lot of paid customer receipts have now been unposted!

Pros

It's all in one so you don't have to use multiple software. Basic program is relatively easy to learn.

Cons

Wait for days for tech support to respond and then there are glitches that they can never seem to get fixed. Never been able to use dispatching board (limited as it is) or the web portal.

Review Source
 
 

Carol from Marchal/Stevenson Elevator Co.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Wyntac has helped us become more efficient in scheduling our customers.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Wyntac gives the option to capture alot of information in one place in order to keep our customers data up to date and convenient.

Cons

Too many screens to switch back and forth to enter data. Cumbersome entry for new customers. Job sites are easily mixed up.

Review Source
 
 

Celena from Designer Doors
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use. Customer service reps are very friendly. We are able to update job status, add work orders, & our techs can view job history in the field.

Cons

It is hard to get through to customer service sometimes, which can be frustrating especially if you have a quick question.

Review Source
 
 

Joanne from Keep It Cool, Inc
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great addition to our workplace. Has greatly assisted in our billing and employee data base. Very easy to learn and use.

Pros

Ease of use. Great customer service, very professional and helpful representatives who are always willing to help.

Cons

Sometimes wait time to speak to a representative could be frustrating. A few glitches at times, but once we get someone on the line, we are able to rectify the problem.

Review Source
 
 

christine from All Green Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good software and easy in most aspects and when we can use it to its full capability I feel it could be awesome and do recommend it the support is great when you have it and would not go without it again very expensive if you do not pay the extra support plan.

Pros

we love the email and ease of contact with the customer and processing quotes and daily schedules, customer details and locations and ease of access to the data base

Cons

we haven't figured out a lot of it as we have had so many computer issues but I don't think the reports or maintenance schedules are very helpful and very basic. we Always tend to Have SQL issues.

Review Source
 
 

Judi from Rossi Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Perfect for HVAC companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is a very user friendly program for dispatching, and invoicing for our company and we have been using it since the beginning - we hope the next big step will also be the same.

Pros

We have customer records dating back over 20 years. When a customer calls, they are very impressed with our knowledge of their heating, air conditioning and water heating systems - especially those that have not had a problem in 5-10 years and we have their information on file.

Cons

We still have not been able to easily set up an inventory and I pay for QuickBooks in order to do payroll and accounts payable.

Review Source
 
 

Jason from Top-Tier Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

New customer using wintac for dispatching

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are a lot of ways the software can be customized for your specific needs. Customer service is very helpful as well in setting it up.

Cons

It’s nice that it can be customized in many ways, but it can also be overwhelming. Customer service is nice but they are only on eastern time so it can hold up my operation as I wait till they open again.

Review Source
 
 

Becky from BUTLER HEATING & AIR
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Wintac Field Service is beneficial to our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We are able to update job status in real time, take payments, add work orders, alert our techs to new information & our techs can view job history in the field.

Review Source
 
 

Katherine from Top Tier Mechanical
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Wintac for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very customizable for any company. It is easy to create invoices, proposals, and change between the two.

Cons

It is hard to get through to customer service sometimes, which can be frustrating especially if you have a quick question.

Review Source
 
 

Natalie from McFadden Lawn & Pest Management, Llc.
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great software for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fantastic for small to medium sized businesses. The “all-in-one” design linking everyday use and accounting is what truly sets Wintac apart from the other guys. No secondary financial software needed unless you choose so. No monthly fees to worry about, everything is straight forward.

Review Source
 
 

Tyler from J&D Heating and Cooling
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great software, but not very user-friendly, and takes time to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Dispatch board makes it very easy to see how many calls are on the board, and how many are completed.

Cons

It takes a very long time to learn. We have been using the software the last 25 years. I've only been with the company for 3 years, and still learning some of the major features.

Review Source
 
 

Jamey from GA Waterworks Inc
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great all in one system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This tool manages work orders, accounting, tools, personnel, vehicles and more!
It has an easy to use web interface for mobile accessing too!

Cons

The only thing that I don't like about this software is that it can look kinda funky at times. Well worth it though!

Review Source
 
 

Renata from Foster Refrigeration & Electric, Inc
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

For the most part, the software is really great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service is really good. It's a great way to keep service techs organized and to help us know where our employees are.

Cons

It takes a while to get into the support if you have a problem, but they are all very helpful once you get them.

Review Source
 
 

Patricia from McKeever Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I've been a Happy Wintac customer since 1999.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Things I'd like to see:
Ability to use the Square app within the program for credit cards payments.
Abiltiy to use the mapping app of our choice (Waze is my favorite)
I thought someone asked at some point about a web based program. I've used that to manage Boy Scout troops and it seems like a good idea.
In the Web Portal, when a tech has a customer sign the WIP, there is no way for the main computer (in the office) to keep a record of it unless it is emailed to the office, opened, and saved. Also, since this is the only way to save it on the main computer, it would be nice to be able to choose to have all signed WIPs automatically mailed to an office email address.
In the Web Portal, it would be nice to be able to advance a WIP from one day to the next and to be able to look at "yesterday's" jobs instead of looking at the entire "last week".
I hated rating you with some 4s on the survey, before the SQL thing, it would have been all 5s.

Pros

Wintac has very good customer service. They have always helped me with my problems and seem to be continuously working to make it a better program. I recently added the Web Portal and I love being able to check the schedule when I'm on the road.

Cons

I really enjoy using Wintac. My only big issue was working out the kinks with the change to the SQL Database. It was/is a little frustrating at times.

Review Source
 
 

Joseph from Ralph's Heating Service Inc.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Wintac software experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Wintac for 17 years. I think that alone tells you how they are.

Pros

All in one software. Very comprehensive, but is adaptable to what you want to use and what you don't. The customer service side is great. I have never not been able to get help on something.

Review Source
 
 
 
Showing 1-20 of 347

Nancy from R J Groner

May 2018

May 2018

We have been using Wintac for over 10 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have employees that are tech savvy and some employees who prefer not to use any technology. Wintac has proven to be user friendly no matter which employee uses it.

Cons

I sometimes have issues merging to QuickBooks but have found out it is because someone on my end is either typing a name in a different format than QuickBooks or there is an incorrect character in the text

Review Source: Capterra
 

Emily from Hagerstown Heating and Cooling

May 2018

May 2018

It is pretty user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's nice to have customers color coded. It makes it pretty simple. Also it's nice to have an app so you're not always just logged on a computer.

Cons

It seems to have a decent amount of software issues. It seems like it crashes a decent amount, and can become slow which is irritating when talking to a customer.

Review Source: Capterra
 

Dina from George's Air Conditioning.

May 2018

May 2018

Used it for 4 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Got the company started and now we know what kind of soft wear we actually need.

Pros

runs fast, clicks work well, does not get typically frozen. Dispatch board was nice to look at. We liked being able to color code certain jobs. it was visually nice.

Cons

Not Mobile . Purchased WebPortal and that was not tablet friendly, Watch out with Customer Support because once your year is up, YOU GET ZERO HELP! even if there is a softwear issue. Then when you pay for customer support, they don't have enough staff to answer questions. Im sorry but when I have issues I want them resolved then, I don't want to wait for someone to call me back the next day or "whenever they have time" ESPECIALLY when I pay for it! The soft wear itself was somewhat useful but we only really used the Emp. Section, and Invoicing part. They inventory section was hard to use as well as the payroll and taxes section,

Review Source: Capterra
 

Brittany from Safe Home Pro, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Do Not Get This Software for Your Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea behind this software is great. It has a spot for me to add all the information I need to. Technicians can dial in from their iPads out in the fields. Other than that... this software just raises my blood pressure. I can't write enough bad reviews about this software.

Cons

Everything. Mainly the speed! I mean if you have Wintac for at least a year and your company has a good amount of business, then FORGET about ever having a fast system that runs smoothly. Wintac's new update, oh boy... I could lose my mind. FORGET about doing a search of ANYTHING! The new upgrade no longer makes that mildly accessible any longer. Now it's TWICE as slow as it was before. And the moment you search for anything, it freezes. Wintac Support's response: This is the way it is, this is new software, it searches through the entire database, it's looking through all of your files, you have to narrow down the search to very small timeframes (I'm talking less than a month), you have to narrow it down to statuses.

Review Source: GetApp

  Response: Intac International, Davisware

Date: March 2018

March 2018

 

Thanks for your feedback, although we are very sorry to hear of your discontent. At Wintac, we value your opinion and make every effort to use it constructively to offer you a solution complete with the level of service you not only expect but deserve. Given your explanation, it sounds like there may be some disconnect with perhaps how you have your system setup. This can be easily remedied via our Support Team and we would greatly appreciate the opportunity to assist you, as we take very seriously any problems and concerns our customers are experiencing.

Also, as you are likely aware, Wintac was recently acquired by Davisware. That said, please understand that we are in the process of reinvesting value-added resources to our software to make it increasingly beneficial for your business. As always, thank you for your time and business. We look forward to serving you even better in the future.

 

Denise from My Local Plumber

January 2018

January 2018

Pay to learn the program and pay to get install help! Otherwise you will pull your hair out!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

It has so many quirks that they may have found solutions for but unless you pay to upgrade the program you cannot get your issues fixed. You just have to live with them. Not cool, updates are not free. I already paid for 2 users and 3 web portals. I want to add another web portal but it's very expensive and I don't want to pay them anymore money!

Picky program is actually NOT fully integrated with QB's like it says it is. Also, when sending records over to QB's sometimes it duplicates them in QB's so there is a constant reconciling of what's in QB's, what's duplicated and what's not (didn't go over).
Help file is horribly annoying. You can put in terms exactly the way they are titled in Wintac and it comes up with nothing. Sigh...
You have to make sure anyone that enters anything in the program understands how this program works and keeps track of customer records especially job sites. 1 typo and you will not have an exact job history. It is really meant for large companies with the resources to pay for and train employees to use it. Small business that run 90 miles an hour cannot jump in and begin using it. It will torture you.

Review Source: Capterra
 

Hilary from Appliance Master Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Hate this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was good while it lasted but thankfully it was short lived with my company.




Cons

Price!
Quality
Not very easy to use unless if you take the hours you need to learn how to use it properly
Use a cloud based service!!!

Review Source: Capterra
 

Danny from Dave Lane Air Conditioning

October 2017

October 2017

It went very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dispatching and easy access to Wintac. Like all the features of being able to find additional programs that work for us.

Cons

Having to call support and then saying they cannot help unless we update or buy technical support programs. It's like we are charged to call and ask questions when we are having issues.

Review Source: Capterra
 

ken from Plumbing Today LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Our Company has been using Wintac since 2000 has been an invaluable tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is very user friendly. It is fairly easy to learn and will help stop you from making mistakes. We rely on WINTAC to keep track of information which is vital to our company. This program helps keep accurate information for ourselves as well as our customers. We are able to send most all of our billing out via e-mail , which is a big savings to our company. There are so many tools that are available through WINTAC that we still need to learn and utilize.

Cons

There are times when it is difficult to locate a file. When trying to locate a customer by address it will not always pull information up.

Review Source: Capterra
 

Mark from Markensons Heating and Air
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Fantastic by far the best experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better control over the operations

Pros

All in one and wep portal and the ability to manage the day to day operations on the go. The staff (all) have been great to work with.

Cons

Nothing but positive . It takes a little time to get set up and running but I'm not a IT person. Agin the staff excelled

Review Source: Capterra
 

Jeffrey from Brick Township Heating & Air Conditioning

May 2017

May 2017

Great customer support; lackluster product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software helps organize the information very well. The customer support and assistance resolving issues is top notch. The option to export data to Microsoft Word or Excel is great.

Cons

It is not easy to use. The search functions aren't the best. The more information, the slower the system operates. Simple tasks seem to require too much time to complete. Errors are difficult to correct. Has not improved in the daily operations of the system, as now tasks take 2-3 times longer to complete than with our previous system. Have not gotten a chance to use the portal for tablets, as each attempt has caused a crash.

Review Source: Capterra
 

Aaron from Yoder-Stutzman Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

At this current moment I cannot recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a company in the Plumbing & HVAC Industry. We switched about 2 years ago to Wintac because we felt it was what we needed to replace our old system that had problems on their server based program that when messed up we couldn't do anything about. This was actually the main reason we considered Wintac because it is based on our servers not theirs so if something messes up we can fix it. If they switch to cloud based like they are thinking it will be really hard for us to keep them with how they currently work. Wintac is pretty decent when it comes dispatching, purchase orders, and one place for all customer information but there is a lot of problems within the program too. First off it messes up a lot during the day a lot of errors and different things. We have to run housekeeping & user refreshes a lot even though they say you don't need to do that anymore with this years version. Also with all the information we have we feel like the system runs slow especially when you do searches. When you try to get a hold of customer support a lot of times they either need to return calls or when you email them rarely do we here back. Live support doesn't work very good either because they just tell you they will let their engineers know and then next update comes around & no fix for the problem. The biggest issue we have though is with the accounting features inside the program. We do not like using secondary programs like Quickbooks & we were told that the accounting within the program was pretty good but it is not. Their reports change all the time even when we have done anything like add income or expenses. Also now with their latest update invoices that have already been paid are showing back up under A/P Bills. It just isn't sufficient enough for accounting.
All in all the program could use a decent amount of work we will stick with them for awhile but if problems like this keep happening it won't be long. A lot of the things that need fixed have either been problems for the 2 years we have had the program or are problems that arise after new updates are put out but then haven't been fixed since the new update was put out. If you are considering this software I would only recommend it based off the fact it is solely on your own server you don't have to worry if their servers go down. Most other companies are ran on their server or are cloud based. If Wintac does that like they are considering I can't recommend them.

Pros

Dispatching, Purchase orders attaching to jobs, WIPs all in one place, based on your on network not their network

Cons

Errors constantly, accounting inside the program is horrible, takes a long time for things to get fixed if they even do,

Review Source: Capterra
 

Aggie from Precise Technical Services, Inc.

April 2017

April 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service. Some of the features and functionality needs improvement, but overall we are happy with this program.

Review Source: Capterra
 

Billy from Cornerstone Heating & Air, LLC

March 2017

March 2017

Ten years later...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small HVAC service and replacement company. We first used WINTAC in 2007. Initially it was way more than we needed. But now, ten years later we have grown into the software and all of its a features. Like any data based program, you have to " feed the beast" if you want to get something back. At first it seemed unnecessary and a waste of time to enter the smallest of details about customer, equipment, vehicles, etc. But now, I have ten years of data at my finger tips. I know my customers and their equipment. Wintac has been a valuable partner in the success of our company.

Review Source: Capterra
 

Chet from W. C. Butler Heating & A/C, Inc.

March 2017

March 2017

Service Time Saver - Service Money Maker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Started using Wintac in 201, it has simplified our dispatching process, increased our productivity and also helped increase service revenue. Wintac software is affordable and the technical support has been awesome.

Review Source: Capterra
 

Evelyn from Bella Vista Heating and Air

March 2017

March 2017

Wintac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales were fantastic to deal with them was great. Support department needs better phone service. Once you got someone on Phone they were very helpful. But the wait was not cool.



Review Source: Capterra
 

Nathan from Epperson Inc

March 2017

March 2017

Wintac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good program for the money. Does have glitches that are not easy to figure out. Overall worth the money we spent

Review Source: Capterra
 

Andrew from Connecticut Air Systems Inc

March 2017

March 2017

Using wintac

Ease-of-use

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Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We are an HVAC company and have used the software since 2002 as our database. Last year we began using the portal which has helped our techs find important info when needed in the evening if the office is closed. we are still trying to implement the use of the portal in the field for techs full time. We have never used the accounting side,our bookkeeper prefers Quick books. The software is very easy to use and can be customized in my different fields to suit your needs. We are a flat rate company and although we use a flat rate program that is not as popular at some of the big names Wintac support was able to create an import utility that allows us to use the flat rate program we wish too. Overall we think it is a very decent software.

Review Source: Capterra
 

Christina from A/C Service, Inc.

February 2017

February 2017

Pretty Satisfied

Ease-of-use

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Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Wintac has been very helpful to us. We are able to do everything we need to in order to manage our business. There are some features we don't even know how to use yet because there is that much. I do have a few recommendations for constructive feedback, nothing I hate about it but there is always room for improvement. 1) The customer service team is always fantastic. Lately, however, they have been super busy. You used to be able to get someone on the line right away, but now it's more of an answering service. I would like to see them bring on more staff to accommodate their growing customer base. 2) I would really like to be able to have the dispatch board up in a separate window so I can always see where I have all of my guys, but still be able to navigate through WT. 3) With the many features of wintac, I would love to be able to see more webinars available for training. I feel like we are only scratching the surface.
It would also be neat if Wintac could integrate with gmail or Google calendar.

I love how Wintac is always asking us opinions and implementing our suggestions. Thank you for always being open to listen to our requests.

Review Source: Capterra
 

Kathy from Vicky's Polish Cleaning Service

February 2017

February 2017

Great software, helped us become efficient and organized

Ease-of-use

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Ease-of-use
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Support

Wintac helped us tremendously in scheduling, invoicing and keeping track of important customer & employee information. We have been using the 2012 Wintac Green Version. The program was not as intuitive as standard "windows" programs, but the training available was great . Wintac is very easy to operate (now) and we cannot imagine our professional life without it!

Review Source: Capterra
 

Charles from Thermal Dynamics, Inc.

December 2016

December 2016

Time tested product

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We have been using Wintac for over 10 years to manage our refrigeration service business. It has provided us an excellent system to manage our business and maintain accurate accounting of operations. We wouldn't do without it.

Review Source: Capterra