workCITE is a comprehensive Field Service Management solution for a wide range of industries including Electrical, HVAC, Plumbing, Lawn Care & Facility Management. This native-mobile plus web-based platform provides real-time updates of Scheduling & Dispatch and Work Order Management, so technicians always have access to the most accurate, up-to-date data.
The system's mobile app is easily downloaded to Android or iPhone platforms. The app allows field technicians to clock in and out for payroll and record the billable time for each job. The system also captures the geofence time spent on-site. It also keeps a list of work orders and appointments, which includes the clients’ addresses and contact information; directions to their location are also included. Using the technicians’ mobile phone, photos can be taken before and after an assignment, and to subsequently confirm that the customer is satisfied with the services rendered. The client’s signature can be given with the touch of a finger.
In the office, staff can easily track technicians in the field 24/7 with a map view that provides the technician’s name, the length of time they’ve been at the job location, and the work order number. The web portal also provides an interactive calendar for all scheduling needs, whether it’s a new job or a re-assignment, all of which are visible to the technicians in real-time.
WorkCITE's convenient web-based deployment allows for companies to easily become paperless, ensuring superior organization and faster communication. Real-time updates between office staff, technicians, and customers guarantee improved productivity and satisfaction. We recommend this software for field service businesses seeking a streamlined mobile solution to their scheduling, dispatch, and work order management needs.