About Workforce

Workforce by Uptick is an asset maintenance solution that helps businesses streamline job scheduling, compliance management and productivity tracking operations. The application allows employees to capture and store data related to asset locations or type in a centralized repository.

It enables employees to process purchase orders, interact with suppliers, view service history and track the job’s progress in real-time. Features of Workforce include field service management, configurable workflows, employee tracking, risk assessment, reporting and more. Additionally, field workers can view, track and edit maintenance or repair jobs and generate quotes and invoices using Android and iOS mobile applications.

Workforce comes with an application programming in...


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12 Reviews of Workforce

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

November 2020

Nicole from Linkfire Pty Ltd

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Uptick Workforce Review

Uptick has been a saviour for Linkfire. Uptick has made the business function at a greater capacity and has played a big part in taking the business to the next level. Uptick has made our technician's job's a lot easier and has increased the overall efficiency's in the office.

Pros

The ease of use. Uptick is logical and simple to follow. Adding properties and scheduling sites is very straight forward. It integrates well with Xero, and has made our live a lot easier. It is very easy to train new employees in using the program. The automation of Uptick, makes our job trouble free. We click one button, and we have sent our clients a service report, a defect and an invoice all at the same time!

Cons

The changes that occur without warning. Uptick has specific rules in place and there is no way around manipulating them. eg. you can't send a service report out or add assets to a task without having a property.

Reasons for Choosing Workforce

Uptick had the best user/customer experience. Uptick ticked all the boxes we were looking for. The biggest plus for us when we were looking was the automation. Uptick automated most of our process's and made everyone's jobs throughout the business easier.

Reasons for Switching to Workforce

We made the switch as we were using a very clunky system, that was hard to navigate. We needed to embrace new technology, as we were doing everything manually.

Response from Uptick

Replied December 2020

Thanks for taking the time to provide us with valuable feedback. We're pleased to hear that Uptick has made your lives easier and your job trouble-free! Your comments have been passed onto the development team to help shape future iterations.

December 2020

Danielle from Encore

Company Size: 11-50 employees

Industry: Public Safety

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

December 2020

Uptick review

The main benefit I've noticed since joining Uptick is how much time I've saved with everything being so easily accessible on my computer. I used to have to print our pages after pages for each of our field staff to work through each month, now with the Uptick app, all of their work is transferred each month onto their mobiles in a matter of seconds!

Pros

Since starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks and having a timeline that provides every little detail on which user carried out which task is unbelievably helpful.

Cons

Moving from our old system to Uptick was a bit slow at first and took some time to get everything organised, but looking back it was worth it for how well and efficient our whole team can work now we are on Uptick.

Reasons for Switching to Workforce

Our old system was slow, time consuming and very bad for the environment with the amount of paperwork that needed to be printed off each month.

Response from Uptick

Replied December 2020

Thanks so much for taking the time to leave us a review! It's pleasing to hear that you've noticed a huge improvement in your workflows and time spent on tasks since making the switch to Uptick! Your feedback has been shared with our development team - to help shape future iterations of the platform and the onboarding process. Thanks again, Danielle.

December 2019

Emma from Fire and Wire

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

December 2019

ESM Software

Overall very positive and quite happy with the software.

Pros

Easy to learn and customise. Continually adding new features to improve experience. Has lots of features and work arounds for problems.

Cons

Some improvement to the technician app as some of the office only features could greatly help the technicians. The customer portal also can be quite difficult for clients.

Response from Uptick

Replied January 2020

Hi Emma, thank you for leaving a review. We are so glad that you are happy with Uptick and that your overall experience has been very positive :) We hear you! Please check out our release notes for updates on new features and app improvements. If you have any questions or would like to share any ideas or more feedback please reach out to our Customer Success team. Uptick

November 2020

Chris from Linkfire

Company Size: 51-200 employees

Industry: Public Safety

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Uptick review for Client data managment

Being able to quickly and accurately measure our movement / growth within certain portfolios is invaluable. the snap shot allows us to tailor our dealings with each client / client group.

Pros

Data and information on clients very easily accessible, Client data drives our marketing and relationships focus, we can quickly see our clients portfolio breakdowns, actions on quotes, compliance status, problem areas, sticking points etc.

Cons

Accessing an historical point in time data. ie client property number / value at a particular point in time. When a property changes management updating reports etc can be flawed - ie older reports change details, when the new manager may not have actually ever seen or touched that report.

Reasons for Choosing Workforce

Price, capability, ease of use, working with Xero.

Reasons for Switching to Workforce

Price, capability, ease of use, working with Xero.

Response from Uptick

Replied December 2020

Thanks for taking the time to write a review for Workforce by Uptick. It's great to hear that you and your team are making the most of the easily accessible client data. Your valuable feedback has been passed onto the development team to help shape future iterations. Thanks again.

December 2020

Dylan from Sentry Fire Pty Ltd

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2020

General Review :)

Pros

Customer Portal, Service Routines, Billing Contracts, Job Reporting and Document/Correspondence tracking.

Cons

bSecure Logbooks need to develop a little further to make them less labour intensive and more beneficial than paper-based record keeping. Quality Assurance by office staff to review and check technician remarks and quoting tracking

Reasons for Choosing Workforce

Mobile Application, Technician Timesheeting, Photographic record-keeping and interconnecting stages from defect to quote to job to invoice.

Response from Uptick

Replied February 2021

Appreciate you taking the time to leave us a review, Dylan! We're pleased to see you're finding Uptick Workforce to be a useful part of your daily workflow. Your suggestions have been passed onto our development team to help shape future updates.