Overall, the past 12 months working with Uptick have been great, and we still have a lot to set up and start using. Great support team

The live data makes testing and updating a breeze, the images on reports keep our clients impressed, transparency with overall account management makes day to day tasks simple. Great software overall!

The migration from existing database was a challenge, callout task management could be improved for invoicing stage.

if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time

One stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling

Only a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step

Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha

Going from what we had before i would say the quoting aned the notifications on the mobile app

Clunkiness and the way you have to make jobs up to see acces requirements on the mobile app

Our experience has been reasonably good. There are certainly areas which we can improve & i will be seeking further onboarding from Uptick as there are procedures & processes which we aren't using the app to its full ability but this our fault & not Upticks.

Clarity on reports sent to clients as well as the details on assets and having a baseline on inspection results which can be proven straight away

Reminder emails are not sent for Service Quotes. if this is missed from Admin, Service Quotes may not be followed up. If there is a reminder email sent like with service reports this would be great

Our Council has had an excellent experience with Workforce. We have been able to transfer acquired knowledge from staff and contractors and build this into Workforce. We no longer rely on Contractors advising us of required maintenance as we now drive this ourselves. We have developed internal systems to review tasks undertaken by staff and contractors to ensure recommendations and repairs are followed through. Workforce has allowed Council to expand its planned maintenance program over recent years, and as a result, we are seeing a reduction in reactive maintenance and breakdowns.

The most powerful aspect of this platform is the ability to program maintenance across a large portfolio of properties and assets efficiently and effectively, while at the same time communicating that information with internal staff, contractors, and customers. The ability to slice and dice the data any way that we want either through filtering or exporting a spreadsheet is also invaluable. We use the data created by the programming to produce detailed tender forms that allow us to obtain tender prices at a granular level, not previously possible. We also use the data collected to report on the performance of contractors at our quarterly review meetings, and for our team at our monthly team meetings.

Sometimes a bit difficult to remember which month a certain trade visits a distant town. The furthest town in our LGA is 200km away, and grouping trades to a particular month for a visit obviously saves on travel costs. It would be nice to be able to quickly refer to contractors visiting nearby sites, for that month, when setting up routines on new properties. Not a very big problem, considering a second browser window can be opened to refer to nearby properties.

The main benefit I've noticed since joining Uptick is how much time I've saved with everything being so easily accessible on my computer. I used to have to print our pages after pages for each of our field staff to work through each month, now with the Uptick app, all of their work is transferred each month onto their mobiles in a matter of seconds!

Since starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks and having a timeline that provides every little detail on which user carried out which task is unbelievably helpful.

Moving from our old system to Uptick was a bit slow at first and took some time to get everything organised, but looking back it was worth it for how well and efficient our whole team can work now we are on Uptick.

Uptick has been a saviour for Linkfire. Uptick has made the business function at a greater capacity and has played a big part in taking the business to the next level. Uptick has made our technician's job's a lot easier and has increased the overall efficiency's in the office.

The ease of use. Uptick is logical and simple to follow. Adding properties and scheduling sites is very straight forward. It integrates well with Xero, and has made our live a lot easier. It is very easy to train new employees in using the program. The automation of Uptick, makes our job trouble free. We click one button, and we have sent our clients a service report, a defect and an invoice all at the same time!

The changes that occur without warning. Uptick has specific rules in place and there is no way around manipulating them. eg. you can't send a service report out or add assets to a task without having a property.

We were falling months behind in invoicing and getting paperwork to clients ... this has been streamlined and documents now digitized, allowing us more time to create more work and attract new clientele. Customer Portal is a huge hit !!!

Uptick has improved our workflow , from creating task , to preventative maintenance schedules , creating defects quotes , carrying out repairs and then invoicing ... all this is done from just a few pages ... its improved our productivity and efficiency 10 fold

Stock control , easy custom forms that can be created internally , receiving multiple supplier invoices for 1 PO

Customer Portal, Service Routines, Billing Contracts, Job Reporting and Document/Correspondence tracking.

bSecure Logbooks need to develop a little further to make them less labour intensive and more beneficial than paper-based record keeping. Quality Assurance by office staff to review and check technician remarks and quoting tracking

I have been one of the longest users of Uptick, originally in 2014 prior to rebranding. Uptick has come a long way since 2014 and under gone a series of upgrades and development. Uptick is the leading service provider of its kind to the fire protection industry, and has considerable advantages in all aspects of property maintenance, routine servicing and facility management. It's ease of compliance reporting gives all users and end customers state of the art of reports and information.

It provides a simple solution to capturing data from site, that automatically populates a templated report that can be sent from site with an invoice attached. It has closed the loop for report and invoice sending for our company, drastically improving our company efficiencies. Uptick has supported us in expanding our services and reach throughout Australia.

At times future development can be stuck in a queue. Financially and Sales management reporting is not as robust as required, and does not meet our requirements.

Access to a dedicate account Manager in Uptick and taking some of the pressure of [SENSITIVE CONTENT] for certain aspects Cost - Most expensive product on the market, believe we should have reduced pricing for lessor users and those field techs that are only it in a reduced capacity e.g. accessing a task for time sheets only.

Features - Ease of use, Tool Bar driven, ability to create Favourites Integration - Was relatively easy to get started however feel with a lot of the changes and improvements we are not maximising to full potential of the system Believe we need to develop super users in each state that have direct access to Uptick, would like Uptick to have monthly meeting with the super users to go through changes and improvements and discuss issues. This could be for both Desktop and Mobility App

Not so much of a dislike however wish for more development/access 1. Forms - need more direct access to develop form, e.g. with a Untick business development person to understand our requirement and create forms 2. Routine screen cannot exported into a usable format to provide to the client (a lot do not want the Portal) 3. Life Cycle Cost (non annual) report still not completed. Does not include non annual routine sand does not handle assets with multiple non annual routines e.g. Sprinklers 5/10/25 yearly routines. 4. URGENT - No Stock Control module in Uptick to allow monitoring of incoming and allocation of stock. ARA has 2 companies that need this urgently. 5. Scheduling View - (Urgent) Does not provide a month/3 month look ahead on a single computer screen. Difficult to have to scroll week to week.

Uptick Workforce has done wonders for Linkfire. It is super user friendly and makes life so much easier. The staff at Uptick, in particular our relationship manager (Maddison) are friendly and always willing to explain different/new functions to use when we cannot quiet grasp the concept. Uptick has allowed us to remain relevant in the ESM world.

I enjoy the usability of Uptick. I often train new office/admin staff and the easiest part of the process is teaching them to use our software. The favorites home screen in which i can tailor it for the data I want to see at first glance is a huge benefit and make my morning review of workloads that much easier. The task screen is simply set up to display all relevant data without having to go looking for it. The property pages are transparent and in my industry, it needs to be when clients call up and need answers on the spot - Uptick facilitates this.

I often find it difficult to filter for the correct information I am after. Often if you ask one user to obtain the data, then ask another user, we will use different ways to get the data and have polar opposite results. I feel as though there are many ways with ever so slight variants that can cause totally separate results.

We love Uptick. It is an intuitive product that is constantly being updated with new features to suit the needs of our changing industry. Uptick automates so many of our procedures that were previously done manually, which has given us the time and ability to grow our business, along with the reporting and analytics to support our decision making and business planning. The support staff at Uptick are a pleasure to deal with, and our experience as an Uptick client has been exceptional. I would highly recommend this product to anyone looking to take their business to the next level.

Uptick is a fantastic system that makes keeping track of a high volume of jobs, assets and staff a breeze. With flexible filters and reporting options, you always know that your workflow is on track. The Scheduler is a brilliant feature that keeps our staff accountable and efficient. Ease of data access helps with future planning and business development.

We've been with Uptick for many years now, and getting set up was quite a lengthy process, but I'm sure over time this has improved and would be much smoother now. It was worth it, of course - we wouldn't have been able to grow and take on the volume of new clients we have, without Uptick to facilitate our workflow.

Being able to quickly and accurately measure our movement / growth within certain portfolios is invaluable. the snap shot allows us to tailor our dealings with each client / client group.

Data and information on clients very easily accessible, Client data drives our marketing and relationships focus, we can quickly see our clients portfolio breakdowns, actions on quotes, compliance status, problem areas, sticking points etc.

Accessing an historical point in time data. ie client property number / value at a particular point in time. When a property changes management updating reports etc can be flawed - ie older reports change details, when the new manager may not have actually ever seen or touched that report.

Dear [SENSITIVE CONTENT], Having worked in the fire industry over the past 22 years I have used quite a number of different software packages relating to fire services operations. In this time I can truly say I have only seen two companies that not only have a very good product, but are able to further their operations with an exceptional level of support and service. They are ‘UPTICK’ and an American based design software (No names mentioned). After sales support is always a concern of ours, where we can say that UPTICK has performed to a level that we know is better than all other service providers in the industry. Well done to all UPTICK staff who have listened, helped our staff and bent over backwards to answer all our questions and concerns. It’s a rare attribute for any company to maintain an upbeat, proactive and positive desire to help, UPTICK has all of this. Thank you and well done.

Customer support

Nil

[SENSITIVE CONTENT] are amazing, super helful, proactive and patient

We love that this program is user friendly, customisable, has an app interface & is super easy on the eye!

Waiting with Baited breath for the launch of the Andriod App, other than that no complaints

Better than the others on the market but still has room for improvement.

Integrates the testing requirements of the relevant standards.

Developers don't announce upcoming changes or survey users opinions before implementing changes.

The best application I’ve used for working in the Fire industry and I’ve used a fair few over the years but it’s ease of use and customisation to work im doing makes it easy to use, to find information and to build reports for clients

Ease of use, amount of information I can enter about the tasks I’m doing and with the right customisation I need to provide to clients what I have done and what has failed on my inspection

Recently it has crashed a lot sometimes up to 13 times in a day but usually happens when a new up date comes out but it’s usually resolved in a week

Good Value and great support for all my annoying questions.

The ability to filter down the information to exactly what you are looking for and the ability have all information in one place, documents, routines, assets, quoting and reporting.

The profitability on ADHOC tasks can't be seen clearly until an invoice is dispatched.

I subcontract to a service based fire protection company who use uptick, all my work from previous service calls is securely maintained and accessible on my phone. Its an essential tool to communicate between myself and office staff.

the integrated map, ability to upload pictures, digital logbooks

uptick isn't available to android software

The requisition to pay process, generating quotes and purchase orders and the approval process. Managing inspection and testing activities and recording certificates, defects and service history (Asset Management).

Scheduling is not set up on our Uptick system, would be a good addition.

Overall the experience has been good.

Reporting capabilities, tracking, quoting, everything linked together. The portal is a great asset for clients.

Monthly changes can be very disruptive to workload as they cause some bugs. Customer service could be improved, response times are sometimes very slow.

Overall a great software package that has improved our efficiency and effectiveness at keeping reports, making sure all jobs are done and being able to turn around quotes quickly and accurately.

Being able to put in all of our routine servicing and quote directly off the reports created is a massive improvement and our clients are happy with the results also

Changing the template is problematic if you do it yourself as a layman or it costs to get them to do it.

we enjoy the ease of use and the fact the software is customizable

i think the inventory could do with some work

I’m happy to see the accountability of when we pick up defects and then use an accurate timeframe to query why the quotes don’t approved.

The map feature, the easy listing of monthly work, the timeline function, I can open up a big map and see how many jobs I have in specific hubs and plan my day accordingly.

The app used to sometimes crash in basements but the developer has fixed this by allowing tasks to be downloaded before heading out of service.