Overall, the past 12 months working with Uptick have been great, and we still have a lot to set up and start using. Great support team

The live data makes testing and updating a breeze, the images on reports keep our clients impressed, transparency with overall account management makes day to day tasks simple. Great software overall!

The migration from existing database was a challenge, callout task management could be improved for invoicing stage.

if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time

One stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling

Only a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step

Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha

Going from what we had before i would say the quoting aned the notifications on the mobile app

Clunkiness and the way you have to make jobs up to see acces requirements on the mobile app

Our experience has been reasonably good. There are certainly areas which we can improve & i will be seeking further onboarding from Uptick as there are procedures & processes which we aren't using the app to its full ability but this our fault & not Upticks.

Clarity on reports sent to clients as well as the details on assets and having a baseline on inspection results which can be proven straight away

Reminder emails are not sent for Service Quotes. if this is missed from Admin, Service Quotes may not be followed up. If there is a reminder email sent like with service reports this would be great

Our Council has had an excellent experience with Workforce. We have been able to transfer acquired knowledge from staff and contractors and build this into Workforce. We no longer rely on Contractors advising us of required maintenance as we now drive this ourselves. We have developed internal systems to review tasks undertaken by staff and contractors to ensure recommendations and repairs are followed through. Workforce has allowed Council to expand its planned maintenance program over recent years, and as a result, we are seeing a reduction in reactive maintenance and breakdowns.

The most powerful aspect of this platform is the ability to program maintenance across a large portfolio of properties and assets efficiently and effectively, while at the same time communicating that information with internal staff, contractors, and customers. The ability to slice and dice the data any way that we want either through filtering or exporting a spreadsheet is also invaluable. We use the data created by the programming to produce detailed tender forms that allow us to obtain tender prices at a granular level, not previously possible. We also use the data collected to report on the performance of contractors at our quarterly review meetings, and for our team at our monthly team meetings.

Sometimes a bit difficult to remember which month a certain trade visits a distant town. The furthest town in our LGA is 200km away, and grouping trades to a particular month for a visit obviously saves on travel costs. It would be nice to be able to quickly refer to contractors visiting nearby sites, for that month, when setting up routines on new properties. Not a very big problem, considering a second browser window can be opened to refer to nearby properties.