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Mac OS, HP-UX, Web browser (OS agnostic), Windows 8About Workiz
With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar.Workiz provides an easy-to-use platform that allows service pros to manage their scheduling, invoicing, payment processing, phone systems and much more.Workiz is designed for small to medium-sized on-demand field service businesses, such as locksmith, carpet cleaning, junk removal, handyman and appliance repair.
Supported Operating System(s):
Mac OS, HP-UX, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Oleg from FIX Appliances CA
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Excellent development team.
We can provide you over the phone more details of our experience from our technicians.
Pros
Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.
Cons
Missing user guide. I wish to get more changes in CRM soft for our needs.
July 2020
Zachary from Junk Doctors/Junk Removal Authority
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
5.0
July 2020
Quick Software
Overall the software does what I need it to do very well with a couple of exceptions. The software is quick and efficient to get my tasks accomplished.
Pros
Learning the software was pretty quick and simple. I love how fast the software and how booking the job is all on the same page. Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician. It makes dispatching simple. The reports are also another wonderful feature that makes it easier to determine job numbers.
Cons
I do not like how you cannot block off the schedule for a specific metro. We have three metros at Junk Doctors (Greensboro, Charlotte, Raleigh) and I am not able to just block off Charlotte without blocking off Raleigh and Greensboro. This leads to over scheduling issues for us. The QuickBooks transfer has not been very smooth on our end. We are having to manually enter most of our transactions into QB's.
Reasons for Switching to Workiz
We were looking for a software that was quicker and offered more features. Also with our call center getting big we needed the ability to switch from company to company quicker.
Response from Workiz
Replied July 2020
Hi Zackary, Thanks for your review. It's been great to have Junk Doctors on the team! We're very happy to hear that you are happy with the software. Thank you for sharing your feedback regarding QuickBooks and the metro areas, we'll definitely be sharing this with the product team.
January 2021
Rick from CleanForce
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
All In One Field Service Software
Great software. Value for money. Well set up, easy to use.
Pros
Integration, Phone system, Remote access for administrators through app
Cons
Price is higher than the old one but it's worth it
Reasons for Choosing Workiz
Pricing, Phone, Integration
Reasons for Switching to Workiz
Workiz worked better
February 2021
Philip from Alliance Garage and Gates
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
February 2021
Mediocre at best
I would say overall would never come back to utilize the service. I've utilized plenty of different softwares and this used to be great when it was SendAjob but since the transition to Workiz. You guys fall short and don't meet our needs. Maybe a one man show and or someone who doesn't need detailed, efficient workflow.
Pros
It seemed like a great software that would be able to customized to our needs. They used to be "SendAJob." When they were the service was great and flowed well.
Cons
The cons can go on and on. Very hard to distinguish the schedule. if you need a client with multiple properties and sub addresses this is the worst software I have ever encountered for such client management. The card processing wasn't efficient. the technical team when needed would only answer very generic and not try to create solutions.
Reasons for Choosing Workiz
I chose Workiz due to at the time it was or seemed to be the best fit however it is not. Stay away from this software. Its just a headache
Reasons for Switching to Workiz
Fieldedge had become glitchy and slow. Didn't work well on the app and slowed down productivity.
October 2020
Victor from Fix It Appliance Repair LLC
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Really good app!
As single contractor the option of people scheduling online and me getting all the info with calendar and remainders is a game changer. I can be on the road and the system is my “ secretary “. I think polishing some things will make this application a success for any small to midsize business.
Pros
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed. Validation of address is another great tool for scheduling new customers, link to gps system (Waze, Maps,Google maps)is a great tool. System allows you to keep track of tax collections, easy system once you get familiar with. Credit Card processing is very easy and no issues between accounts (money is always there after the 2 days period). Invoices via text or email with option to pay online is also a plus.
Cons
It’s a little confusing to process of crediting money previously collected back into a given quote plus in the final invoice “ customer invoice “ the software will account the credit back but will not show it listed for people to see. The calendar on the chatbot should be highlighted for available slots or takeaway slots already taken.
Reasons for Choosing Workiz
Chatbot/team response to my questions/ price.