--- title: "Workiz Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Workiz. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Workiz is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/workiz-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Workiz](https://www.softwareadvice.com/field-service/workiz-profile/) / Workiz Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/workiz-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/workiz-profile/alternatives/) # Workiz User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 149 reviews (68%) - 4 stars: 43 reviews (20%) - 3 stars: 9 reviews (4%) - 2 stars: 7 reviews (3%) - 1 star: 10 reviews (5%) ### Most mentioned pros - It offers multiple features helpful to all businesses such as phone service as well as CRM services, which include automations- super helpful for any business! - Features like automated reminders and invoicing saved significant time, while the integration with tools like QuickBooks and Zapier streamlined our workflows. - The mobile app was particularly helpful for on-the-go updates and ensuring field technicians had access to real-time information. ### Most mentioned cons - Unreliable mobile app – The app frequently froze or crashed, requiring us to force close and restart regularly. - Our online booking form has been malfunctioning for over 72 hours, causing us to lose 50% of our traffic. Despite multiple attempts to reach out, our emails are ignored, and customer service only responds with vague promises of future assistance. - non existent customer service, glitchy, lack organization, no dedicated account representative ## Workiz customer reviews Showing reviews 1-25 of 218 (page 1). ### Great Option for Home Services! - Overall rating: 5/5 - Reviewer: Louis A. F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have really enjoyed the switch to Workiz. The cost is a great value for the money. Invoicing customers is very easy and can be sent via email and SMS texting which is a great feature. Payments are secure and the scheduling of appointments and overall management of customers is super easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workiz is really simple to use and the learning curve is not very long. Once you identify the process its the same for every Home Services business. You'll really enjoy how easy it is #### Cons I think the filed app can be made a bit more visually user friendly to show the customer BUT for the field techs it is supper easy to use. #### Reasons for choosing Workiz I liked the onboarding team and the demo of the application. It was different than this software #### Reasons for switching to Workiz I needed an easier flow for customers from the appointment to the completion of the job. I liked that Workiz has images attached to our services which helps relay trust to our customers of what they are paying for. #### Vendor response Hi Louis, Thank you so much for sharing your thoughtful review! We’re thrilled to hear that you’ve found Workiz simple to use and that the onboarding process and demo made your transition smooth. It’s wonderful to know that features like invoicing via email and SMS, secure payments, and appointment scheduling have made managing your business easier and more efficient. Our team is always looking for ways to improve, and insights like yours help us continue growing and delivering the best experience possible. Thanks again for choosing Workiz and for trusting us to support your business growth! Replied September 2025 --- ### Great product if you own a cleaning service! - Overall rating: 4/5 - Reviewer: April D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experience with this software for daily dispatching of jobs and also invoicing has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that any of my workers can send an "On My Way" text message to the customer all thru the Mobile App. #### Cons The fact that it only shows a "Tech Confirmation" for only one tech per job, even though your able to add additional techs to the job. #### Reasons for switching to Workiz Workiz allowed me to have more Users for the same price as Jobber was charging. #### Vendor response Hi April, we're glad to have Anytime Cleaning Services on the Workiz team! Thanks for your feedback regarding tech confirmations, we'll take this to our product team and keep you updated regarding further solutions. Replied August 2020 --- ### Workiz - Overall rating: 4/5 - Reviewer: Dawn F. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GREAT so far. I don't see running my business with out it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First time I have ever had a routing or CRM system. This covered all the bases for me. It defiantly takes "playing" with it to figure out all the little "ins and outs" of what it can do but the support teams have ALWAYS answered my chat messages in a timely and efficient manner. They are all great. I still have an issue with the time stamp section as it's a feature that is a default, but I don't use but can't get away from. I had to insert a message to my customers to explain how the time stamp works. It is working so far. I love the routing and mapping fields as it saves me so much time without sending my techs out and wasting gas. I am able to upload all information that was discussed with clients so there is no misunderstanding of quotes or work service being done. So far, I don't see my work life without this software and will subscribe again the coming year. #### Cons You have to play with it. Some sections done have CLEAR marking telling you to keep clicking to get your info you are looking for. #### Reasons for choosing Workiz Ease of use and access, cost --- ### Workiz 10/10 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10 one of the best app that I used for Invoice and Estimate. Also, I can easily track my new and old customers data. recommending this app to people that want to use a simple and effective tool for thier business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use when creating invocie and estimate #### Cons Sometimes it lags for the whole day when connected into a specific internet provider. #### Vendor response Thank you for the 10/10 rating and for recommending Workiz! We understand how frustrating lags can be, especially when connected to specific internet providers. Our team is always working to optimize performance, and we are definitely taking this information back to development Thanks again for your support and for being a valued part of the Workiz community! Replied February 2025 --- ### USE ANY OTHER CRM - Overall rating: 1/5 - Reviewer: DERRICK D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered They take your money, then the support is non existent. We have been waiting over a week to get a support response and a call back. The people we communicate with via email just keep giving responses like, we will have someone contact your back in 1-2 days. I got one call back and the guy could not even tell who was in charge of my account. He kept trying to refer me to the onboarding trainer who had already told me he didn't manage my account. They have over $4000 from us and we are not in anyway confident that we want to grow a business using this platform. This is the worst customer service experience I have ever had. I am a part of nearly every social media HVAC contractors group out there and have contributed significantly over the years. I will warn everyone that asks about CRMS ( daily occurrence) to turn and run away from Workiz. DO THE RIGHT THING, GIVE ME A REFUND, AND LET ME GO TO SOMEONE THAT KNOWS HOW TO TREAT A CUSTOMER. We have not been with the business even a month since we launched. I couldn't imagine how terrible it will be as we grow. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros automation, Training videos, user friendly if you've worked in a CRM before #### Cons non existent customer service, glitchy, lack organization, no dedicated account representative #### Reasons for choosing Workiz They seemed excellent upfront. The sales guys and onboarding guy where great. Then they disappeared. #### Reasons for switching to Workiz Starting new company and wanted more automation #### Vendor response We're sorry to hear you're experiencing issues with Workiz, especially the lack of timely support, confusion around account ownership, and the frustration of feeling unheard after investing so much into the platform. We completely understand how disappointing this must be, particularly when you're trying to build and grow your business. We’d love to proactively reach out and help resolve the problem, but unfortunately, the Gartner Digital Markets doesn't share user contact information with us. Customer response is our number one priority, so please email us at reviews@workiz.com with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible to make things right. Replied June 2025 --- ### Workiz – Deceptive, Inconvenient, and Full of Hidden Fees - Overall rating: 1/5 - Reviewer: Oleksandr C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Workiz is the worst CRM I have ever used. They don’t honor their agreements – they promise one thing, but in reality, it’s all a scam. They offered a 30-day trial with a money-back guarantee, but when I tried to contact an agent to cancel, no one responded. The time passed, and now canceling is a nightmare. You can’t do it through your account—you have to call or email, but that doesn’t work either. Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company). 🔴 Unreasonably expensive system – CRM + phone service costs around $400 per month. The phone service alone costs $100 but only includes 1,500 SMS messages. I used up the entire limit in two weeks—during the slowest season! After that, each SMS costs $0.01. In peak months, I need 4,000-6,000 more SMS messages, which means an extra $40-60 per month. 🔴 Issues with online booking – Customers immediately see a service fee in the booking system, even if they later choose a payment method that doesn’t require one. The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue. 🔴 Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process. This is ridiculous in 2024. 🔴 Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month! I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently. 🔴 "Jessica" can’t be customized – You can’t change her name or voice. So, if a customer calls a competitor who also uses Workiz, they’ll hear the exact same “Jessica” answering the phone. Great way to lose brand identity. Workiz is a service that charges you at every step, performs poorly, and has an endless list of issues. I do NOT recommend it! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. Overpriced, poorly designed, and full of hidden fees. Worst CRM experience ever. #### Cons Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant. #### Reasons for switching to Workiz I wanted to try it, but it turned out to be overpriced, misleading, and full of hidden fees. Definitely not worth it. #### Vendor response We’re sorry to hear that your experience with Workiz didn’t meet your expectations. Our goal is to provide a powerful and transparent field service management solution that helps businesses succeed, and we take your feedback seriously. We’d love the opportunity to address your concerns directly and find a resolution. Replied February 2025 --- ### Functional But Newer - Overall rating: 3/5 - Reviewer: Quandra T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, the concept is definitely a great business move- to have all you need for business in one app: phone, messaging, automations, invoicing, tech assignment, etc. is very convenient! With them being a fairly new company, they just have some bugs and glitches to work out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It offers multiple features helpful to all businesses such as phone service as well as CRM services, which include automations- super helpful for any business! #### Cons The phone service is only web based- so you’re relying on an app for all calls and we have experienced several dysfunctions using the app for this. #### Reasons for switching to Workiz We were looking for something more efficient and that had more features f what we needed in one. #### Vendor response Thank you for the thoughtful review! We're glad to hear you find our all-in-one approach convenient and helpful for your business. We appreciate your patience as we continue to improve and address any bugs or glitches—your feedback is invaluable in helping us refine the platform! Replied January 2025 --- ### SOUNDS like a great software - Overall rating: 3/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Money is essential life blood for Business, However, There should always be a "Care Factor" for its customers. Money should NEVER come before CARE, It should come after. WorkIZ portrays a Caring attitude for the businesses it sells its software to, But their ACTIONS suggest differently. Money Definitely comes first........Comes out the first of every month at 7am actually. If there happens to not be enough money in the account, THEY RESTRICT ACCESS. This means that I must then Make a paper copy of new work orders that come in, and simply have no access to answer customer inquires on existing work orders. I must then look extremely unprofessional and tell them I do not know any details concerning your repair until I collect checks to cover the cost of my software, might take a few days to answer your question. MIND YOU, I HAD THE MONEY TO COVER THE COST IN CREDIT CARD PAYMENTS IN WORKIZ PAY!!!!! This was prior to the "instant Transfers", however. They have now given me the option of instant transfers, BUT I'M SEEING ISSUES WITH THAT. Customer paid me nearly $700.00 for the repair of a washer and dryer [sensitive content hidden] , in the early afternoon time. I told her I would be able to order her parts out of that money because my software now offers instant transfers and get the job done by [sensitive content hidden]. I contacted them at [sensitive content hidden] to inquire as to why they have not been released. My parts supplier closes at [sensitive content hidden] and don't open again until monday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The mobile app is critical and makes work life much easier. #### Cons WorkIZ "Claims" to be diligent on adding features, and they do add lots of features all the time. Most of which consists of things that make something or another more convenient to use or navigate. I have asked them to add a "Paid Date" filter option to the sales report for accounting purposes OVER a year ago. As it now stands, I can only filter the sales report by JOB. As a result, I have been sending the IRS inaccurate monthly and quarterly reports for most of 2022. Reason being, for my specific issue, I rarely create a job, complete it, and get paid on it in the same month. I get paid for 80% of my jobs on a NET 30 basis, I simply cannot filter the report by the Job, It MUST be filtered by the date I collected the payment. Sounds like an easily resolved issue, Right? Even if it is a feature that only a handful of customers will benefit from, this is a HIGH PRIORITY deal. Not something that makes something easier. As a result of them refusing to add the feature, I now must go through EVERY SINGLE job and manually pull out the accurate numbers the IRS requires of me........This is my Biggest complaint that is causing me such a headache with the IRS. #### Reasons for choosing Workiz No. I never researched the alternatives. I was letting my assistant go and was in need of something better than Excell spreadsheets ASAP. I became unhappy with workIz for reasons described in review and concluded that nearly 2 years worth of jobs, pics, and info would have to be transferred......Either back to excell or to another platform. WorkIZ does not offer any Good way to accomplish this. They will do an excell comma value sheet for the clients and their info........But no way to get all the reports and pics transferred over except manually. Why would they offer a good way to accomplish this? Now that I understand The motivation behind WorkIZ, Wayyyy on the money side. What I have come to realize in business is that if you actually CARE about what you do and who you do it for, Money will flow abundantly with less resistance. I am simply stuck with workIZ , not willing to manually transfer everything over somewhere else. If you are a start up company especially, consider all I've written in my review. Jobber seems to do everything workIZ does for less cost. Excell spreadsheets actually got me by for the first 5 years, if you have knowledge of how to operate. --- ### Don’t bother workiz is a bad product and they are scammers - Overall rating: 1/5 - Reviewer: Liz B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Don’t go with Workiz they are a bunch of scammers. We used it for about 8 months but it was really buggy and for a plumbing company it didn’t have the capability to do what we needed. We weren’t receiving text messages on the free system and we already started getting angry customers so we decided to not go ahead with the paid phone system as we didn’t trust it would work well enough. They proceeded to charge us for it for 6 months and flat out refused to refund us for a service we asked them not to provide and didn’t receive. The customer service is terrible. We would just get completely ignored and still are 6 months later. They said they could only issue a credit but since we cancelled Workiz all together we can’t use the credit so it’s tough luck. Why do we have to pay for their error? We clearly cancelled it and I have shown them the screenshots of all the communication but we are continuing to be ignored. Don’t bother wasting your time with these scammers. Use Housecall Pro instead it’s so much better! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only good thing about Workiz is it was so bad that we cancelled it and now have a really great system to use. Housecall Pro is so much better! #### Cons •Couldn’t search by unit number meaning we had to click through each unit in a building or complex to find what we needed. •The accounting made our lives so much more difficult was a complete joke.•Text message system didn’t work. Communication would get lost causing unhappy customers •Mobile app was extremely buggy, barely useable• Very complicated to have ongoing jobs that you return to with multiple technicians. Needed to create tasks in each job but then they didn’t get all the information. Basically made it more work making it pointless using Workiz in the first place. #### Reasons for choosing Workiz Workiz was cheaper but that’s because it’s an inferior product #### Reasons for switching to Workiz Service box was too basic and we wanted to invoice and schedule and integrate with Quickbooks. --- ### Mediocre at best - Overall rating: 3/5 - Reviewer: Philip P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I would say overall would never come back to utilize the service. I've utilized plenty of different softwares and this used to be great when it was SendAjob but since the transition to Workiz. You guys fall short and don't meet our needs. Maybe a one man show and or someone who doesn't need detailed, efficient workflow. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It seemed like a great software that would be able to customized to our needs. They used to be "SendAJob." When they were the service was great and flowed well. #### Cons The cons can go on and on. Very hard to distinguish the schedule. if you need a client with multiple properties and sub addresses this is the worst software I have ever encountered for such client management. The card processing wasn't efficient. the technical team when needed would only answer very generic and not try to create solutions. #### Reasons for choosing Workiz I chose Workiz due to at the time it was or seemed to be the best fit however it is not. Stay away from this software. Its just a headache #### Reasons for switching to Workiz Fieldedge had become glitchy and slow. Didn't work well on the app and slowed down productivity. #### Vendor response Sorry to hear you didn't like it Philip. We're always listening to our clients and we want to thank you for submitting this review. We're making Workiz even more robust this year. We've just launched an update to our CC payments and we're soon launching more automations for owners of larger businesses as yourselves. Check out another software and share with us your experience. No software is perfect but we're sure we can beat our competition... Would love it if you gave us another shot soon :-) Replied April 2021 --- ### Great Value and Features - Overall rating: 5/5 - Reviewer: Ariel Z. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I am very glad I went with this software. I went from manual Excel sheets to Workiz and it has helped me organize the business and kept us automated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It keeps a database of all of our customers. We can easily find them and check all of the files associated. I also like that we can set up appointments and schedule reminders very easily. Documents are easy to create and manage. #### Cons Every once in awhile there can be a weird problem, but it is easily fixed within that day. The support is pretty responsive. #### Reasons for choosing Workiz Workiz had a phone system built in and would keep everything in house. Housecall Pro does as well, but I decided to go with Workiz instead. --- ### Gets worse with time - Overall rating: 2/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Customer service has yet to get us any results to speak of, with a dozen or so attempts at various issues. They just recently removed a field for invoice and part numbers. We have had that field available from day one and use it multiple times each day. Customer service says it wasn't a popular item so they removed it. So much for tracking parts or invoices... #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Pros: The app is yellow and I do like the color yellow. #### Cons Complete garbage. Worst mapping on the planet, cumbersome software forces you to use an app and the web based "portal" to complete a workorder, they remove features without warning or apology, support is a complete waste of time #### Reasons for choosing Workiz We were told the developers were building a product to fit our needs which has turned out to be false. #### Vendor response We're sorry to hear that Scott. We do our best to create a top notch product for our users and provide high quality customer support. Thanks for sharing your feedback and we'll try to do better in the future. Replied December 2020 --- ### Would recommend - Overall rating: 5/5 - Reviewer: Sylla N. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The intuitive dashboard made it easy to schedule jobs, track technicians, and handle customer communication all in one place. Features like automated reminders and invoicing saved significant time, while the integration with tools like QuickBooks and Zapier streamlined our workflows. The mobile app was particularly helpful for on-the-go updates and ensuring field technicians had access to real-time information. #### Cons The mobile app, although useful, can occasionally be glitchy, leading to delays in updates or missed notifications. The reporting and analytics can be limited without an upgrade to the higher-tier plans. #### Vendor response Thank you for your review and recommendation! We're thrilled that the platform has streamlined your workflows and saved you time with features like automated reminders and integrations. We appreciate your feedback on the mobile app and reporting—our team is continuously working to enhance these areas to deliver an even better experience! Replied January 2025 --- ### Customer support isn't too responsive. Impossible to get a refund. - Overall rating: 3/5 - Reviewer: justin l. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Not overall impressed with the customer support. I think the software is getting worse and worse with bugs and updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's does the basic scheduling and invoicing feature ok. Its been getting worse. #### Cons The customer support takes a month. [sensitive content hidden], Customer Success Team Lead, is very unresponsive. Took a whole month to try to get a refund. I asked to change to a monthly. They still charged me $3000+ for the yearly plan. There expensive for the phone services which doesn't even connect with calls to well. #### Reasons for choosing Workiz Somebody gave me a bad recommendation #### Vendor response Thank you for sharing your feedback. We sincerely apologize for the delays and difficulties you experienced with our customer support and billing process. We aim to provide a better experience than this. We apologize for the delay in processing your refund. We are also aware of the connectivity problems with our phone services and are actively working on improvements. Your input helps us identify and address these issues more effectively. We are continuously working to enhance our software so that our service pros can provide the best service possible. We appreciate your patience and are committed to providing better support moving forward. Replied July 2024 --- ### Workiz is great! - Overall rating: 5/5 - Reviewer: Mehgan D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to learn and keep up with for the most part. There’s usually someone available to help me and if they’re not because it’s the middle of the night, I always get an answer in the morning. #### Cons Some things can’t be done on cell phone --- ### Needs work or the old system back - Overall rating: 1/5 - Reviewer: Joshua G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Before the update I was very happy with it, worked smoother, very little issues, layout was better. Not a big fan of this new system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros clicking address in quick edit and bring up google maps, tags option in quick edit, ability to edit columns. #### Cons So much wrong with it. Very glitchy, frustrating having the entire job page open when you click just a mm away from the job id and just in general clicking anywhere on the job will open it is frustrating, call recordings are places in an inconvenient place in quick edit, it is COMPLETELY unorganized, you have to click sub status in in-progress EVERY TIME in order to organize your jobs where before it was organized automatically. Same with submitted, very unorganized and list of jobs starts from oldest to newest so you have to click 'date and time' column to reorganize it every time. Messaging system is terrible and always says i have unread messages when I dont. Also only way to know if you have new message is if you see the red 'unread' its not colored darker or have the little yellow dot next to the name which was helpful. The new update is terrible to work with. old system was 100x better. #### Vendor response Hi Joshua. We're sorry to read you don't like our latest features. We'll make sure someone calls you in the following days to see how we could be of help. Replied June 2021 --- ### Amazing app, great features, needs minor improvements - Overall rating: 5/5 - Reviewer: Frank Y. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to see the address, number, name, what work needs to get done, and the automated messages. #### Cons The text feature is very bad and there is no jump to a word feature. #### Vendor response Thanks Frank! Happy you like Workiz and enjoy our automated messages. We'll share your feedback with the product team. Replied July 2021 --- ### Why Workiz is great for my Business. - Overall rating: 4/5 - Reviewer: Chad N. - Verified reviewer: Yes - Industry: Public Safety - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like workiz. It is a great addition to my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Workiz is a great place for me to bill my customers and track who has paid and who has not. It is also great for scheduling jobs, although I don't schedule much work in advance. It syncs with quick books and one of the best features is I can track my sales tax with out any kind of a hassle. #### Cons Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items. For example I will put in a service call for $50.00 and then sell a product for $25.00 it will give me a running total of $75.00 but then sometimes when I enter another item All the above disappear and I will be left with the one item I just entered. I have talked to tech about it but either they don't believe me or it is so random there is no way to track it. #### Vendor response Thanks for the review, Chad! :) We're so glad that you've had a great experience with Workiz. In regards to finding old invoices, we're sorry that you've had any trouble. Our account managers are here to help you manage the software, so please always feel free to reach out if you have any issues! Replied August 2020 --- ### Stay away horrible service - Overall rating: 1/5 - Reviewer: jeremy v. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Trash customer service is trash . Software sucks #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It seemed easy to use when it did work and didnt freeze #### Cons Couldnt close out work orders and use it for othr projects --- ### My review after usin Workiz for 7 months - Overall rating: 5/5 - Reviewer: Dinelson F. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I love how it makes something boring like scheduling appointments sometimes fun. #### Cons Something I don’t like is that it allows users to book appointments for the same time frame with the same people, which could lead to inconveniences. --- ### Disappointing Business Practices - Overall rating: 1/5 - Reviewer: Julie N. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered So disappointing. We were really excited that their platform was going to work great for us but they dropped the ball in so many ways. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked the functionality they promised but never got to the point where we could implement it because it couldn't actually do a lot of the things they said it could during the sales process. #### Cons We spent a massive amount of hours finding the software we thought would be best for our business. We had numerous calls with Workiz sales to make sure it could so all the things we wanted and the lower level sales guy said it could do. Once we decided to move forward, they billed us $800 and then told us many of the things they had said it could do, it could not. Most importantly, they said they would be able to migrate our tens of thousands of customers which they were not actually able to accomplish. We canceled and they continued to bill us $800 for 3 months despite our protests and telling them the software was not going to work for us. The time suck it took to get them to refund us was frustrating but they finally did. #### Reasons for choosing Workiz Sales team told us it had more capability than it did. Over promised and under delivered. --- ### Excellent development team. - Overall rating: 5/5 - Reviewer: Oleg C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered We can provide you over the phone more details of our experience from our technicians. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good. #### Cons Missing user guide. I wish to get more changes in CRM soft for our needs. #### Vendor response We do have an amazing dev team! We just launched a new academy, highly recommended for new employees and clients. Check it out here: https://www.workiz.com/academy/ Replied April 2021 --- ### Great Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros great software it is very flexible, like it where the customer can sign using a text message, inventory etc... #### Cons They don't respond quickly lie the other software that I am use to using, they have a chat bubble and i would ask a question and I wouldn't get the question answered for days or not at all. I think if they polished up on customer service it would be a awesome software! #### Vendor response Thanks! We rebuilt our customer support team since you posted this review. We're big believers in putting our clients first and responding quickly to requests. Replied April 2021 --- ### It has been great for my small business - Overall rating: 4/5 - Reviewer: Skylar T. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has streamlined our scheduling #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that the drivers for my company can just touch a button and have directions to their job locations. Our customers love the reminders and notifications. #### Cons I have suggested a couple of times that they add functionality for businesses like mine who need to add 2 locations for a single job. We are a business that often relocates large items and it would be nice if I could add the pickup address and the delivery address on the job screen. I can't justify another $80 a month to get the plan that allows for custom fields. I had issues integrating with Quickbooks so I don't use it for invoicing. #### Vendor response Thanks for the review Skylar! We're happy to hear that Workiz has been great for your small business. Knowing that your customers love our features is amazing, thanks for sharing! We really appreciate your feedback regarding the 2 locations for a single job and will absolutely pass it on to our product team. Replied August 2020 --- ### Amazing - Overall rating: 5/5 - Reviewer: Sherita M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pretty good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASY TO USE and very good for the type of work I am in #### Cons Some of the updates are not helpful and could be fixed ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/workiz-profile/reviews/?page=2) --- Workiz Reviews, Pros and Cons - 2026 Software Advice