--- title: "Workiz Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Workiz. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Workiz is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/workiz-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Workiz](https://www.softwareadvice.com/field-service/workiz-profile/) / Workiz Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/workiz-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/workiz-profile/alternatives/) # Workiz User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 149 reviews (68%) - 4 stars: 43 reviews (20%) - 3 stars: 9 reviews (4%) - 2 stars: 7 reviews (3%) - 1 star: 10 reviews (5%) ### Most mentioned pros - It offers multiple features helpful to all businesses such as phone service as well as CRM services, which include automations- super helpful for any business! - Features like automated reminders and invoicing saved significant time, while the integration with tools like QuickBooks and Zapier streamlined our workflows. - The mobile app was particularly helpful for on-the-go updates and ensuring field technicians had access to real-time information. ### Most mentioned cons - Unreliable mobile app – The app frequently froze or crashed, requiring us to force close and restart regularly. - Our online booking form has been malfunctioning for over 72 hours, causing us to lose 50% of our traffic. Despite multiple attempts to reach out, our emails are ignored, and customer service only responds with vague promises of future assistance. - non existent customer service, glitchy, lack organization, no dedicated account representative ## Workiz customer reviews Showing reviews 1-25 of 218 (page 1). ### Great Option for Home Services! - Overall rating: 5/5 - Reviewer: Louis A. F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have really enjoyed the switch to Workiz. The cost is a great value for the money. Invoicing customers is very easy and can be sent via email and SMS texting which is a great feature. Payments are secure and the scheduling of appointments and overall management of customers is super easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workiz is really simple to use and the learning curve is not very long. Once you identify the process its the same for every Home Services business. You'll really enjoy how easy it is #### Cons I think the filed app can be made a bit more visually user friendly to show the customer BUT for the field techs it is supper easy to use. #### Reasons for choosing Workiz I liked the onboarding team and the demo of the application. It was different than this software #### Reasons for switching to Workiz I needed an easier flow for customers from the appointment to the completion of the job. I liked that Workiz has images attached to our services which helps relay trust to our customers of what they are paying for. #### Vendor response Hi Louis, Thank you so much for sharing your thoughtful review! We’re thrilled to hear that you’ve found Workiz simple to use and that the onboarding process and demo made your transition smooth. It’s wonderful to know that features like invoicing via email and SMS, secure payments, and appointment scheduling have made managing your business easier and more efficient. Our team is always looking for ways to improve, and insights like yours help us continue growing and delivering the best experience possible. Thanks again for choosing Workiz and for trusting us to support your business growth! Replied September 2025 --- ### Great product if you own a cleaning service! - Overall rating: 4/5 - Reviewer: April D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experience with this software for daily dispatching of jobs and also invoicing has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that any of my workers can send an "On My Way" text message to the customer all thru the Mobile App. #### Cons The fact that it only shows a "Tech Confirmation" for only one tech per job, even though your able to add additional techs to the job. #### Reasons for switching to Workiz Workiz allowed me to have more Users for the same price as Jobber was charging. #### Vendor response Hi April, we're glad to have Anytime Cleaning Services on the Workiz team! Thanks for your feedback regarding tech confirmations, we'll take this to our product team and keep you updated regarding further solutions. Replied August 2020 --- ### Workiz - Overall rating: 4/5 - Reviewer: Dawn F. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GREAT so far. I don't see running my business with out it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First time I have ever had a routing or CRM system. This covered all the bases for me. It defiantly takes "playing" with it to figure out all the little "ins and outs" of what it can do but the support teams have ALWAYS answered my chat messages in a timely and efficient manner. They are all great. I still have an issue with the time stamp section as it's a feature that is a default, but I don't use but can't get away from. I had to insert a message to my customers to explain how the time stamp works. It is working so far. I love the routing and mapping fields as it saves me so much time without sending my techs out and wasting gas. I am able to upload all information that was discussed with clients so there is no misunderstanding of quotes or work service being done. So far, I don't see my work life without this software and will subscribe again the coming year. #### Cons You have to play with it. Some sections done have CLEAR marking telling you to keep clicking to get your info you are looking for. #### Reasons for choosing Workiz Ease of use and access, cost --- ### Workiz 10/10 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10 one of the best app that I used for Invoice and Estimate. Also, I can easily track my new and old customers data. recommending this app to people that want to use a simple and effective tool for thier business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use when creating invocie and estimate #### Cons Sometimes it lags for the whole day when connected into a specific internet provider. #### Vendor response Thank you for the 10/10 rating and for recommending Workiz! We understand how frustrating lags can be, especially when connected to specific internet providers. Our team is always working to optimize performance, and we are definitely taking this information back to development Thanks again for your support and for being a valued part of the Workiz community! Replied February 2025 --- ### Would recommend - Overall rating: 5/5 - Reviewer: Sylla N. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The intuitive dashboard made it easy to schedule jobs, track technicians, and handle customer communication all in one place. Features like automated reminders and invoicing saved significant time, while the integration with tools like QuickBooks and Zapier streamlined our workflows. The mobile app was particularly helpful for on-the-go updates and ensuring field technicians had access to real-time information. #### Cons The mobile app, although useful, can occasionally be glitchy, leading to delays in updates or missed notifications. The reporting and analytics can be limited without an upgrade to the higher-tier plans. #### Vendor response Thank you for your review and recommendation! We're thrilled that the platform has streamlined your workflows and saved you time with features like automated reminders and integrations. We appreciate your feedback on the mobile app and reporting—our team is continuously working to enhance these areas to deliver an even better experience! Replied January 2025 --- ### USE ANY OTHER CRM - Overall rating: 1/5 - Reviewer: DERRICK D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered They take your money, then the support is non existent. We have been waiting over a week to get a support response and a call back. The people we communicate with via email just keep giving responses like, we will have someone contact your back in 1-2 days. I got one call back and the guy could not even tell who was in charge of my account. He kept trying to refer me to the onboarding trainer who had already told me he didn't manage my account. They have over $4000 from us and we are not in anyway confident that we want to grow a business using this platform. This is the worst customer service experience I have ever had. I am a part of nearly every social media HVAC contractors group out there and have contributed significantly over the years. I will warn everyone that asks about CRMS ( daily occurrence) to turn and run away from Workiz. DO THE RIGHT THING, GIVE ME A REFUND, AND LET ME GO TO SOMEONE THAT KNOWS HOW TO TREAT A CUSTOMER. We have not been with the business even a month since we launched. I couldn't imagine how terrible it will be as we grow. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros automation, Training videos, user friendly if you've worked in a CRM before #### Cons non existent customer service, glitchy, lack organization, no dedicated account representative #### Reasons for choosing Workiz They seemed excellent upfront. The sales guys and onboarding guy where great. Then they disappeared. #### Reasons for switching to Workiz Starting new company and wanted more automation #### Vendor response We're sorry to hear you're experiencing issues with Workiz, especially the lack of timely support, confusion around account ownership, and the frustration of feeling unheard after investing so much into the platform. We completely understand how disappointing this must be, particularly when you're trying to build and grow your business. We’d love to proactively reach out and help resolve the problem, but unfortunately, the Gartner Digital Markets doesn't share user contact information with us. Customer response is our number one priority, so please email us at reviews@workiz.com with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible to make things right. Replied June 2025 --- ### Workiz – Deceptive, Inconvenient, and Full of Hidden Fees - Overall rating: 1/5 - Reviewer: Oleksandr C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Workiz is the worst CRM I have ever used. They don’t honor their agreements – they promise one thing, but in reality, it’s all a scam. They offered a 30-day trial with a money-back guarantee, but when I tried to contact an agent to cancel, no one responded. The time passed, and now canceling is a nightmare. You can’t do it through your account—you have to call or email, but that doesn’t work either. Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company). 🔴 Unreasonably expensive system – CRM + phone service costs around $400 per month. The phone service alone costs $100 but only includes 1,500 SMS messages. I used up the entire limit in two weeks—during the slowest season! After that, each SMS costs $0.01. In peak months, I need 4,000-6,000 more SMS messages, which means an extra $40-60 per month. 🔴 Issues with online booking – Customers immediately see a service fee in the booking system, even if they later choose a payment method that doesn’t require one. The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue. 🔴 Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process. This is ridiculous in 2024. 🔴 Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month! I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently. 🔴 "Jessica" can’t be customized – You can’t change her name or voice. So, if a customer calls a competitor who also uses Workiz, they’ll hear the exact same “Jessica” answering the phone. Great way to lose brand identity. Workiz is a service that charges you at every step, performs poorly, and has an endless list of issues. I do NOT recommend it! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. Overpriced, poorly designed, and full of hidden fees. Worst CRM experience ever. #### Cons Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant. #### Reasons for switching to Workiz I wanted to try it, but it turned out to be overpriced, misleading, and full of hidden fees. Definitely not worth it. #### Vendor response We’re sorry to hear that your experience with Workiz didn’t meet your expectations. Our goal is to provide a powerful and transparent field service management solution that helps businesses succeed, and we take your feedback seriously. We’d love the opportunity to address your concerns directly and find a resolution. Replied February 2025 --- ### Functional But Newer - Overall rating: 3/5 - Reviewer: Quandra T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, the concept is definitely a great business move- to have all you need for business in one app: phone, messaging, automations, invoicing, tech assignment, etc. is very convenient! With them being a fairly new company, they just have some bugs and glitches to work out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It offers multiple features helpful to all businesses such as phone service as well as CRM services, which include automations- super helpful for any business! #### Cons The phone service is only web based- so you’re relying on an app for all calls and we have experienced several dysfunctions using the app for this. #### Reasons for switching to Workiz We were looking for something more efficient and that had more features f what we needed in one. #### Vendor response Thank you for the thoughtful review! We're glad to hear you find our all-in-one approach convenient and helpful for your business. We appreciate your patience as we continue to improve and address any bugs or glitches—your feedback is invaluable in helping us refine the platform! Replied January 2025 --- ### SOUNDS like a great software - Overall rating: 3/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Money is essential life blood for Business, However, There should always be a "Care Factor" for its customers. Money should NEVER come before CARE, It should come after. WorkIZ portrays a Caring attitude for the businesses it sells its software to, But their ACTIONS suggest differently. Money Definitely comes first........Comes out the first of every month at 7am actually. If there happens to not be enough money in the account, THEY RESTRICT ACCESS. This means that I must then Make a paper copy of new work orders that come in, and simply have no access to answer customer inquires on existing work orders. I must then look extremely unprofessional and tell them I do not know any details concerning your repair until I collect checks to cover the cost of my software, might take a few days to answer your question. MIND YOU, I HAD THE MONEY TO COVER THE COST IN CREDIT CARD PAYMENTS IN WORKIZ PAY!!!!! This was prior to the "instant Transfers", however. They have now given me the option of instant transfers, BUT I'M SEEING ISSUES WITH THAT. Customer paid me nearly $700.00 for the repair of a washer and dryer [sensitive content hidden] , in the early afternoon time. I told her I would be able to order her parts out of that money because my software now offers instant transfers and get the job done by [sensitive content hidden]. I contacted them at [sensitive content hidden] to inquire as to why they have not been released. My parts supplier closes at [sensitive content hidden] and don't open again until monday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The mobile app is critical and makes work life much easier. #### Cons WorkIZ "Claims" to be diligent on adding features, and they do add lots of features all the time. Most of which consists of things that make something or another more convenient to use or navigate. I have asked them to add a "Paid Date" filter option to the sales report for accounting purposes OVER a year ago. As it now stands, I can only filter the sales report by JOB. As a result, I have been sending the IRS inaccurate monthly and quarterly reports for most of 2022. Reason being, for my specific issue, I rarely create a job, complete it, and get paid on it in the same month. I get paid for 80% of my jobs on a NET 30 basis, I simply cannot filter the report by the Job, It MUST be filtered by the date I collected the payment. Sounds like an easily resolved issue, Right? Even if it is a feature that only a handful of customers will benefit from, this is a HIGH PRIORITY deal. Not something that makes something easier. As a result of them refusing to add the feature, I now must go through EVERY SINGLE job and manually pull out the accurate numbers the IRS requires of me........This is my Biggest complaint that is causing me such a headache with the IRS. #### Reasons for choosing Workiz No. I never researched the alternatives. I was letting my assistant go and was in need of something better than Excell spreadsheets ASAP. I became unhappy with workIz for reasons described in review and concluded that nearly 2 years worth of jobs, pics, and info would have to be transferred......Either back to excell or to another platform. WorkIZ does not offer any Good way to accomplish this. They will do an excell comma value sheet for the clients and their info........But no way to get all the reports and pics transferred over except manually. Why would they offer a good way to accomplish this? Now that I understand The motivation behind WorkIZ, Wayyyy on the money side. What I have come to realize in business is that if you actually CARE about what you do and who you do it for, Money will flow abundantly with less resistance. I am simply stuck with workIZ , not willing to manually transfer everything over somewhere else. If you are a start up company especially, consider all I've written in my review. Jobber seems to do everything workIZ does for less cost. Excell spreadsheets actually got me by for the first 5 years, if you have knowledge of how to operate. --- ### Mediocre at best - Overall rating: 3/5 - Reviewer: Philip P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I would say overall would never come back to utilize the service. I've utilized plenty of different softwares and this used to be great when it was SendAjob but since the transition to Workiz. You guys fall short and don't meet our needs. Maybe a one man show and or someone who doesn't need detailed, efficient workflow. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It seemed like a great software that would be able to customized to our needs. They used to be "SendAJob." When they were the service was great and flowed well. #### Cons The cons can go on and on. Very hard to distinguish the schedule. if you need a client with multiple properties and sub addresses this is the worst software I have ever encountered for such client management. The card processing wasn't efficient. the technical team when needed would only answer very generic and not try to create solutions. #### Reasons for choosing Workiz I chose Workiz due to at the time it was or seemed to be the best fit however it is not. Stay away from this software. Its just a headache #### Reasons for switching to Workiz Fieldedge had become glitchy and slow. Didn't work well on the app and slowed down productivity. #### Vendor response Sorry to hear you didn't like it Philip. We're always listening to our clients and we want to thank you for submitting this review. We're making Workiz even more robust this year. We've just launched an update to our CC payments and we're soon launching more automations for owners of larger businesses as yourselves. Check out another software and share with us your experience. No software is perfect but we're sure we can beat our competition... Would love it if you gave us another shot soon :-) Replied April 2021 --- ### This is a great product for scheduling, lead & Job creation, estimates and invoicing. - Overall rating: 5/5 - Reviewer: Deron K. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's great for scheduling and support is always great and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to schedule jobs and have my clients and field technicians notified by text or email to confirm back. #### Cons the CRM portion of the client management is not great. It's not fluid. I want the ability to use it like I am flipping through an electronic database and it is slow and doesn't allow me to go by record or by sale date. I do a lot of phone cross selling and this program doesn't help me. #### Reasons for choosing Workiz Because we felt it was much better for scheduling and we were right. #### Vendor response Thanks Deron for sharing this very positive review. I'll share your feedback about the CRM with our product team. Replied April 2021 --- ### By far the best software on the market - Overall rating: 5/5 - Reviewer: Sebastien L. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use, it keep us ontrack, ontime, and very organized! #### Cons inventory management part has major flaws #### Reasons for choosing Workiz Workiz had all the features nd more compared to others without the thousands of set up costs and additional fees. Infact a year after I had been using Workiz I was contacted by service titan and they wanted to do a demo. After showing the service titan the workiz software the rep agreed that they couldn't compete with workiz and didn't have the features that workiz offered. I have signed up three friends companies to workiz and they all love it too!! #### Vendor response We agree, we are the best! But it's better when our clients say that :-) Replied June 2021 --- ### Not a software like it~ - Overall rating: 5/5 - Reviewer: Kim D. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We are loving Workiz. It has been a great solution for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been shopping out software for over a year. Workiz integrates modern technology with functionality like no other programs have. If you are looking to automate your workflows and keep your customers informed with 2-Way Text messaging capabilities - look no further! #### Cons Some things that our industry needed was not available; however, Workiz is very interested in hearing our ideas and often takes them to their implementation team to be added! So wonderful to have a software company that listens to it's client's feedback and actually DOES something about it. #### Reasons for choosing Workiz Couldn't even find another company that would come close to the two-way messaging features that coordinate with each customer profile. That alone made us switch! #### Reasons for switching to Workiz We were using multiple software solutions to accomplish what Workiz can do all in one. #### Vendor response Thanks for your great review, Kim! We're so happy to have Window & Sliding Outlet on the Workiz team. We appreciate your feedback and always enjoy hearing your ideas about new features! Replied August 2020 --- ### Workiz great fit for a larger business - Overall rating: 4/5 - Reviewer: Dan B. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Workiz seems like a good tool for a larger business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service was friendly and helpful. #### Cons Monthly fee expensive for a small business or sole proprietor. #### Vendor response Thank you for your positive review. We work hard to provide the best FSM possible. Replied February 2025 --- ### Customer support isn't too responsive. Impossible to get a refund. - Overall rating: 3/5 - Reviewer: justin l. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Not overall impressed with the customer support. I think the software is getting worse and worse with bugs and updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's does the basic scheduling and invoicing feature ok. Its been getting worse. #### Cons The customer support takes a month. [sensitive content hidden], Customer Success Team Lead, is very unresponsive. Took a whole month to try to get a refund. I asked to change to a monthly. They still charged me $3000+ for the yearly plan. There expensive for the phone services which doesn't even connect with calls to well. #### Reasons for choosing Workiz Somebody gave me a bad recommendation #### Vendor response Thank you for sharing your feedback. We sincerely apologize for the delays and difficulties you experienced with our customer support and billing process. We aim to provide a better experience than this. We apologize for the delay in processing your refund. We are also aware of the connectivity problems with our phone services and are actively working on improvements. Your input helps us identify and address these issues more effectively. We are continuously working to enhance our software so that our service pros can provide the best service possible. We appreciate your patience and are committed to providing better support moving forward. Replied July 2024 --- ### Very poor support and responsiveness - Overall rating: 3/5 - Reviewer: Vladislav B. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered We have been loyal customers of Workiz for years, subscribing to their premium package. Unfortunately, we’ve encountered significant issues with their support and customer service recently. Our online booking form has been malfunctioning for over 72 hours, causing us to lose 50% of our traffic. Despite multiple attempts to reach out, our emails are ignored, and customer service only responds with vague promises of future assistance. This experience has been extremely frustrating and disappointing, especially after many years of reliable service. We are now seriously considering alternative options. Maple Leaf Appliance Repair #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Commission report Mobile APP Payment solution #### Cons Customer support Technical Support Responsiveness #### Vendor response Thank you for your feedback, and we apologize for the inconvenience. We’ve worked with our support team to assist you, and we hope the issue with your online booking form has been resolved. Please don’t hesitate to reach out if you continue to experience any problems, as we are committed to ensuring your satisfaction. Replied October 2024 --- ### Workiz is a good product - Overall rating: 4/5 - Reviewer: Alicia H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I am finding it easier to keep track of jobs and technicians with Workiz. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I find Workiz easy to use, and easy to explain to others. #### Cons Couple of things: 1: The mobile app phone dialer does not connect to wireless headphones. 2: The search function could be better. Used to use Filemaker Pro and you could search for anything and find it. No so with Workiz. #### Reasons for switching to Workiz January 2023 --- ### Amazing app, great features, needs minor improvements - Overall rating: 5/5 - Reviewer: Frank Y. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to see the address, number, name, what work needs to get done, and the automated messages. #### Cons The text feature is very bad and there is no jump to a word feature. #### Vendor response Thanks Frank! Happy you like Workiz and enjoy our automated messages. We'll share your feedback with the product team. Replied July 2021 --- ### Why Workiz is great for my Business. - Overall rating: 4/5 - Reviewer: Chad N. - Verified reviewer: Yes - Industry: Public Safety - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like workiz. It is a great addition to my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Workiz is a great place for me to bill my customers and track who has paid and who has not. It is also great for scheduling jobs, although I don't schedule much work in advance. It syncs with quick books and one of the best features is I can track my sales tax with out any kind of a hassle. #### Cons Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items. For example I will put in a service call for $50.00 and then sell a product for $25.00 it will give me a running total of $75.00 but then sometimes when I enter another item All the above disappear and I will be left with the one item I just entered. I have talked to tech about it but either they don't believe me or it is so random there is no way to track it. #### Vendor response Thanks for the review, Chad! :) We're so glad that you've had a great experience with Workiz. In regards to finding old invoices, we're sorry that you've had any trouble. Our account managers are here to help you manage the software, so please always feel free to reach out if you have any issues! Replied August 2020 --- ### Stay away horrible service - Overall rating: 1/5 - Reviewer: jeremy v. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Trash customer service is trash . Software sucks #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It seemed easy to use when it did work and didnt freeze #### Cons Couldnt close out work orders and use it for othr projects --- ### Easy as it gets - Overall rating: 5/5 - Reviewer: Vanessa P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It’s an all in one. I’d like to add some features but what they do offer is top tier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is great, great customer service, I’m on auto pilot. #### Cons I wouldn’t change anything. Once I got the hang of it it was seemed. --- ### Alyssa H review - Overall rating: 5/5 - Reviewer: Alyssa H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been good. Customer service is always available and the site never has any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to create a schedule and send quotes. #### Cons The price. It is pretty expensive. I would like to see it come down to $40.00 per month. #### Reasons for switching to Workiz They stopped offering the software. #### Vendor response Thanks Alyssa! Replied June 2021 --- ### crm - Overall rating: 5/5 - Reviewer: Muhammadalibek M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. workiz got all utilities what needed for any type of service provider. You can make transaction send a bill or set up schedule and track your workers , also you can attach work phone number so you wont get disturbed afterhours. Good app good design usefull in all aspects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i liked that i can control everything in one app. Like processing payments calling customer , having an automatic calculator for salary of worker and so on many of features. #### Cons having option to see my customer address and worker location schedule on map. let say in my case its appliance repair company and my technician has to visit from 1 to 10 customer per day and it would be great if he could to see his schedule on map and know his route , like where he will start and finish. #### Vendor response Thanks Muhammadalibek! Our product team got a lot from reading this review. More updates coming later this year... Replied June 2021 --- ### Review - Overall rating: 3/5 - Reviewer: Jason J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It’s been ok it could be way better #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer interaction where we can send emails #### Cons The gps feature I can look and see where my guys are at. --- ### Great Software for a growing business - Overall rating: 5/5 - Reviewer: Judson S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workiz makes it very easy to handle the daily work flow and appointments Our Field techs find it very easy to use. Very happy with the service keeps up very organized and ahead of schedule. #### Cons not too many cons with this product. You just have to remember to refresh your app to make sure everything is updated to the real time as much as possible ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/workiz-profile/reviews/?page=2) --- Workiz Reviews, Pros and Cons - 2026 Software Advice