Zippity Software

1 / 5 (1)

Our advisors have recommended this product 1 time in the last 30 days

About Zippity

Zippity was built exclusively to take the pain of on-the-go customer interactions, complicated scheduling, and unpredictable mobile automotive service and turn it into an elevated, digital customer experience. Zippity accounts for both large automotive service businesses and smaller businesses that don’t have back-office support. Empower your customers and technicians alike with the self-service tools that enable you to increase revenue, customer retention, and growth, no matter the size of your business.

Give customers the convenience and transparency they expect with the power to self-schedule, pay online, and receive updates at every stage of their appointment. Service more customers by automatically grouping nearby appointments to the same day. Customers c...


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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Zippity

Overall rating

1 / 5 stars

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November 2021

Paul from Flat

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

November 2021

Zippity - Anything Buy Zippity For Your Team

The customer service was good, but when things went wrong there is no compensation. The system often allows customers to book when the schedule is closed, tire sizes are not what the customer has, the system loads slowly, payments can only be ran at the end of the day, and you end up doing more work.

Pros

The software allowed customers to book online. Things bottom out from there. Ensuring the information is accurate, unable to process payment at time of service, and a lot of guessing. The software has great intention behind it, but in real world applications, the software leaves much guessing. Often times you will find that you will be doing three times the work than just taking a phone call from the customer.

Cons

Ensuring the information is accurate, unable to process payment at time of service, and a lot of guessing. The software has great intention behind it, but in real world applications, the software leaves much guessing. Often times you will find that you will be doing three times the work than just taking a phone call from the customer.

Reasons for Choosing Zippity

The customer service was good, but when things went south it was every man for himself.

Reasons for Switching to Zippity

Zippity made an offer where the system was all inclusive with the online booking, CRM, tracking, and dispatching. I regretted the switch almost immediately.