Content Snare has been great and a huge positive impact for our business. The support team has always been friendly and helpful. I look forward to their continued development and growing old with them. :)

Content Snare helped us really organize ourselves around Client Communication issues. Before we struggled with back and forth emails and lengthy phone conversations to get the media and answers we needed to complete client projects. It was a major project management headache to keep track of what we needed and what we were missing. Content Snare helped solved this problem by keeping everything in one place, making it intuitive to use for our team and our clients, and including awesome notifications to our clients based on a pre-set schedule we inputed - simply, awesome!

I originally wished that it integrated with airtable and clickup - two programs we use extensively. But now, Content Snare has remedied this issue by including Zapier integration which means we can automatically send client answers from CS to our other programs. This is a big deal and I hope the CS team keeps improving this functionality.

Content Snare saves me hours a month collecting content, looking through email threads, dealing with follow ups of "did you send this yet?"

Ease of use; options to create templates; ability to make edits to existing content requests; the UX/UI is easy to work with; customer support is great; constantly updating the software with new ideas. The automatic reminders are amazing as well.

There are 0 complaints. I was up and running within 5 minutes.

Very useful for secure collection of data from various clients

Most of our customers are comfortable with it. Also the great thing for leaving comments on fields

If the task is complete and the customer wants to add information there is no option for it

Faster response from clients. Shorter email communications with clients

One of the pros of Content Snare is that clients don't have to invest their time in creating an account with Content Snare. They just need to receive my email with the link that I sent over to them. This saves a lot of time in client onboarding. Forms can sometimes be lengthy and clients tend to get distracted along the way. I find the reminder very helpful in reminding my clients to continue from where they left off in the form. You can automate the process with Zapier integration.

I can't think of any issues for now but it would be nice if they could scrap the free trial and just include a free plan.

There are many benefits to utilising Content Snare. + It keeps my inbox free of numerous design related emails +It ensures a quick ability to track the status of requested content +The platform will chase/remind clients with regard outstanding content. This saves much time in writing emails to clients and requesting content. +It's possible to create templates which means future projects can be spun up with minimal effort Overall, a positive experience.

The software enables a centralised location for designer and client to come together and work on required design content. The designer can request content in a structured format which is easily repeatable for future projects, and it allows the client to reply to the request at their own speed. Both designer and client are able to track progress and view the material submitted to date. This structure ensures that content management happens in one place and not across hundreds of emails and varying data storage platforms.

It would be nice to see clients being able to access their entire project by passcode only and also for emails to be tracked within the platform.

It gives you control of the process to collect data from clients without making the client's life more complicated. You can create templates and with a couple of clicks send requests and easily keep tracking how the client is filling all the information you need.

Zapier connection will help to integrate the solution into the general professional service flow.

Content Snare has allowed us to streamline our process of gathering our client’s website content, while simultaneously easing the burden on the client. It’s fantastic! Their customer support is second to none. Every email has been replied to personally by the [SENSITIVE CONTENT HIDDEN] and he encourages feedback and welcomes new feature suggestions! With this in mind, less than a week ago I reported a minor issue relating to updating "due dates", and this has since been remedied! While I'm on the subject of enhancements to the platform, this morning (Jun 8, 2020) Content Snare made a public announcement of 5 NEW FEATURES included in today's software update, including: 1 - Multi-answer fields (repeaters) - allow clients to create multiple answers for one field 2 - Multi file uploads - clients can upload multiple files to one field 3 - Zapier - create automated workflows with Content Snare (this one is huge!) 4 - Request owners - you can assign a team member that "owns" each request. Emails will appear to come from that person, you can filter the request list on owner and you can choose to send email notifications for only their requests 5 - Multilingual interface - the ability to translate the interface to other languages Here's looking forward to making use of more of these features in the coming days, weeks and months, thank you Content Snare!

Primarily, Content Snare's comprehensive feature set stands out, as they have solved a significant challenge we've had for years. We've tried other methods (ie Email, Google Forms, ClickUp, Excel, etc.) to capture and manage website content received from clients, but signing up to Content Snare has helped meet all our needs, and elevate our capacity to serve our clients. So much so, we've been receiving feedback from clients this week with phrases such as "I am loving the Content Snare software" and "Your suggestions (and) outlines help tremendously". When clients respond this favorably you know you've struck gold!

If I have to come up with a "con" I'd have to say that I'm kicking myself for not signing up sooner. I tried to go it alone for too long, and now have to eat humble pie. I could have saved so much time and made my past clients happier...but hindsight is a wonderful thing.

We switched to Content Snare from Alchemer and have never looked back! The automatic saving is a huge plus for our clients at our agency, and the automatic email reminders save us so much time. The building of the survey is fast and quick, with the ability to save multiple templates. It also allows you to personally brand your materials and set up customizable emails to go to your clients.We implement 60+ new clients a month and this is the best Creative Brief tool we have used at our marketing agency. The customer service is also on point - any time you have a question, the live chat gets back to you very quickly and help you find solutions to a unique question format that you're looking for! The program is also extremely affordable compared to other competitors. I highly recommend utilizing ContentSnare!

I don't think there is anything to dislike about Content Snare - our old platform had glitches with deleting out information, not allowing our clients to upload files even though it was an allowable file, and more - ContentSnare has worked seamlessly!

I love that things auto-save and that basically all on one page, just divided into sections. The progress completion in the reminder emails is awesome as well

It would be so much help if we could see a "version history" to track any changes that have been made to a survey. (Similar to how version history in Google Docs works)

I have enjoyed it. It gets clients who just won't give you what you need to move forward better than any other program I've tried. It's not just some Google Docs or Google Forms knock-off.

I love that this program will remind your clients for you that they have not given you the information and content you need to do your job. Allowing you to do your job and not waste time reminding clients.

The setup takes some time. However, this is understandable. You are asking YOUR customers for the information YOU need. There is no way for Content Snare to be able to predict that. But, they do try. There are quite a few preconfigured templates in there for new users to use. Once you create your templates it's easy from there.

Content Snare is a huge time saver when it comes to the usually painful task of extracting text and media content. It also helps with scoping out all the requirements you have from your clients and getting a quick insight into what content is still outstanding.

One of the best things about Content Snare is that whilst it is still 'young' in terms of its time in the market, it has some great features and the developers are keen to listen to their users and evolve the product to best suit their needs. Things that were a bit of an issue one week, are resolved and improved upon the next. It is an ideal solution for collecting detailed information from clients for all kinds of projects and at a glance, both the client and us can see exactly what information is still required to complete a project. The fact it gently 'nudges' them with follow up emails is a huge time saver for us. Plus, it tells us when they have added new content so we can gauge the progress of all our projects.

Currently emails etc are all Content Snare branded, sending from their domains, which has added some confusion for our clients. Also, for some reason, clients have had difficulty 'signing up'. It's a very straight forward process so we have taken to sending the invitation to clients and then walking them through the sign up process and giving them a quick tour of how it all works. There are videos available, but we have found 5 minutes on the phone adds a personal touch and compared to the time Content Snare will save us, it's worth the input.

I save a lot of time and frustration not having to chase clients and resending emails over and over. The content is all in one neat little package that the client can complete as and when and I can get everything from Content Snare rather than try to gather content from emails, Dropbox, WhatsApp messages and voice message. I can customise each request according to the client's needs, save templates and reuse for the next project. I can now spend my time planning and building the websites rather then on admin.

I love that I can customise each request to the specific client. I can even phrase the questions in the client's native language which makes communication so much easier. I can save requests or part of a request as a template which means I can reuse it for the next request. This speeds things up tremendously. As the client answers questions in the request, I receive an email to say that question has been completed. This is a great feature if you are waiting for content. The customer service is definitely one of the best I have ever seen for an application. They have a chat option where you can ask questions as you set up the request or you can email any questions or suggestions and the reponse time is fantastic.

You have to take the time to get to know the application - just like any other application really. I would not say it has a steep learning curve but give yourself a few hours to play around and get familiar with how it works. Note that I still gave 4 stars for Ease of use so I don't see it as a problem at all.

Great value. Powerful tool

That it’s non linear and you can skip around the forms.

That some things are still being developed.

Content Snare allows us to collect information from new web design clients, automatically sends reminders, and forces clients to provide quality content. It even integrates with other 3rd party apps like our CRM and Trello. Although Zapier integrations are still not public yet, [SENSITIVE CONTENT HIDDEN] provided us with an exclusive invite to test it out. I like everything about it. It took some time to set everything up and get it running smoothly, but the way we are using it now is a huge game-changer for us. Getting information from clients used to be a big issue for us. This way, all of the info is in one place and we can actually enforce the timeline that was agreed upon.

Setting up a master template that works can take a lot of time, but I'm not sure that there are any ways around that. I think the software could be improved to include more templates/ideas for requests.

Content Snare have been excellent to deal with and responsive, even given the time difference of dealing with Australia.

We were seeking a software tool we could use to gather information from clients and remind them if the information wasn't received. In some of these projects, we were dealing with 50 plus clients at the same time, and the ability to gather the information, and remind clients when it wasn't received, was very useful and helpful.

I found the template system slightly awkward, and it felt like an automated email update when a client finished filling out the form would be helpful. Currently I go into the program and check it a couple of times a day. I initially found setting the program up to be slightly less than intuitive, and that's mainly understanding how to create the initial template you use for a project. Seems unclear that you should basically start a project, and then save that as the template going forward, instead of creating a template and using that as the basis for the client. A bit backward, in my estimation.

If you hate constantly chasing clients for content, Content Snare will save you time and money. It's relatively easy to use and if you need support the people on the other end are educated about the product and are very helpful.

The automated reminders that are sent out to clients reminding them that the deadline is approaching and that they still need to upload content is fantastic, this feature alone has saved us a lot of time not having to send clients constant follow up emails or phone calls.

No real cons to speak of. It does take a little time to get up to speed on how to set up your personal templates, but I would expect that of any piece of software which gives you flexibility to create your own content requests templates.

This platform definitely beats out our previous software and happy to see the major impact it will have on our process.

This platform has been great for our onboarding process in allowing a seamless way to generate a creative brief survey for our new clients. It provides an easy-to-use interface and lots of flexibility for any survey question we might have.

There isn't much! I think almost any issue or concern we have run into, they have been more than willing to help navigate or adapt the platform for our needs.

Content Snare really does make it much more convenient to acquire content from customers for their web projects.

For files, some of the file requirements/restrictions are problematic for some less-technologically-inclined customers. They often do not know what they need to do to prep the files for delivery, nor do they have the time.

We’re sending requests for content and information all the time, from one off projects to ongoing weekly content requirements, through to onboarding and offboarding surveys.

The automatic reminders are a game changer. Building out templates has forced me to really think about the business and how we do things, which improves so many things.

I can’t think of any negatives right now. I suppose it takes longer to set up a request than it does to send an email, but the upside makes up for it.

See above :)

We can adapt it to work well with our design system, makes website building more efficient, fits effortlessly in the way we work as a company and a team. Clients enjoy using Content Snare too, it saves us time and the client money, because we don't have to build costly functionality into our Website CMS, for the client to amend pages or elements.

Not much really - can sometime be a bit slow, and would like the option to manage section templates better, we are adding more section templates each week and when we want to use one have to use a very long selection menu now, would like a pop up page/modal function to choose from a page with a search and fi

I get a smooth workflow and that will allow me to scale my business.

I love that I can set up templates and gather all the client information in one place. My new developer was really impressed also to find all the client content all together ready to go.

The thing I like least about Content snare is that I didn't have it 12 months ago! Until Content Snare I was having all the traditional issues of content submission being the bottleneck in my business.

I am a web developer that specializes in WordPress theme development. In the past, clients would send content via email, which is cumbersome because some of the messages go to spam or its not in the right format or they forget to attach a file and on and on. Content Snare helps me to eliminate all of these frustrations by allowing me to set up content requests with instructions and due dates so I get what I need, how I need it, when I need it. If you are a web designer or web developer or any other person that relies on others to provide you content, you need Content Snare.

Automatic reminders to clients to submit their content.

It does not currently integrate with Zapier. Ideally I would love to be able to automate creating new clients in Content Snare after they are added to my CRM. I would also like a secure way for clients to submit their passwords for any accounts I need access to.

Its so easy to use and my clients have an easy time filling it out as well

Limited number of surveys per person that can be active at a time

The biggest issue was clients emailing information in lots of separate emails and keeping track of it. Content Snare cuts down on all the confusion and allows clients to upload their info in one place. I can add fields as necessary if I require more info or items such as images. And clients can fill in what they know and save their progress so that they can come back later to fill in the rest.

The setup is easy as is creating a request. You can add a whole bunch of fields to your form and customization is fairly straightforward. There's also options to add reminder schedules to each request. The best part is that it cuts down on all the email back and forth and keeps everything in one place.

Nothing stands out here. The software does what it says and works well.

Great feedback from my clients, its allowed me to collect content faster and easier and keeps it conveniently in one place.

Its easy to use Nice user experience Great support

Takes a bit of setting up for each project