Our client didn't want to be in the position of having unsupported software for too long and it's almost been six months since RepliWeb's End of Life and end of support for that software. We had a great experience from the first initial call. It was refreshing to deal with a team that were honest but confident in their solution. They always had time to answer our questions and would update us about the development of v9.1.

The PGP Encryption, Automation and Replication capabilities of this software appealed greatly as our client was seeking out a replacement for RepliWeb. The cost for our needs was by far the most competitive within the market.

The only one thing we can honestly mention is the fact we had to wait for the release of v9.1 to fully move away from RepliWeb but the team at Coviant listened to our needs and requirements and acted swiftly and pushed forward to release this version.

Kicked the tires with the trial version. Liked what I saw. Liked that Coviant was there every step of the way to answer questions. Customer Support is handled by the company, not outsourced.

Coviant comes out of the box with a standard set of features that meet 90% of your needs. No need to mess with customization (which is often touted as a benefit, but MFT should not be complicated). You can't beat the price, it's super easy to install, and is reliable.

To date I have had no issues that would qualify as "cons."

Coviant does a great job supporting their product. That is increasingly rare these days. Of all of the products we use in our enterprise Diplomat is one we can get immediate support for in the event that we have any questions or issues.

On occasion we find it lacks functionality we require but this is taken into consideration by them for addition into future versions of Diplomast.

This software performs an excellent job at assisting with their software. These days, it's becoming increasingly unusual. With Diplomat, we have the most instant access to help with any inquiries or problems we may have. Thanks to the intuitive setup of windows, setting up a program is a pleasure.

To make troubleshooting any problem easier, several of the supporting functions may need to be upgraded. The log files are lengthy and challenging to decipher. The archiving and cleaning software encountered a problem with file locking. Occasionally, we find it lacking in usability. However, this is considered for future releases from the news I have read.

We used Coviant Diplomat to send Secure file transfer to Bank and receive back acknowledgment files. With the help from Software Engineer, the initial set up was rather quick. The stabilization period took a bit of time to work through all the different scenarios. Overall, it is a quality and cost-effective option for our purpose.

The knowledge of the Software engineer and support really helps make the implementation effective & rapid and the support team has superior knowledge and always available when I need it. The software set up screens are simple and fit the purpose. Not too much unnecessary bell and whistle.

Some of the supporting features could be improved to make troubleshoot any issue easier. Log files are long and take a bit to understand. Archiving & clean up utility run into file locking issue.

Helped consolidate all file transfers using various other tools and automate manual activities into one centralized enterprise MFT. Support has been outstanding with product.

Ease of use, supports many protocols and helps automate routine tasks

Including a web interface would add more value in lieu of installing client on different machines

Very easy to use, great customer service, and does everything we need it to do.

Everything is as expected. I do not have anything that I dislike about the product.

once setup the jobs hardly need managing

SFTP and Ftp are used most by our organization

I aquired admin role after previous admin left company and depend highly on support which has been wonderful

We're using Diplomat to move PGP encrypted payment files to various banking providers using SFTP.

Nice browser interface. Templated workflows to simplify SFTP and PGP automation. Best priced solution for the functionality provided.

No features that we need are missing at this time.

This software allows me to sleep at night, trusting that all of the files I send with sensitive information will be secure!

- Ease of use - Efficient - Adapts to different industries - Friendly team

There is nothing to dislike about this software.

we are using the application to transfer ACH files to the banks

ease of implementation and the great support we got from Coviant

User interface can always be improved but is ok for the price. Simple straight forward.